Sendcloud Status

Resolved: This incident has been resolved.

Esta incidencia se ha resuelto.

Monitoring: A fix has been implemented, and we are monitoring the results.

Se ha implementado una resolución y estamos monitoreando los resultados.

Investigating: While we are continuing to investigate, please note that affected shipments can instead be created manually via the New shipment button.

Mientras seguimos investigando, tenga en cuenta que los envíos afectados pueden crearse manualmente a través del botón Nuevo envío.

Investigating: We are continuing to investigate the issue.

Seguimos investigando el asunto.

Investigating: There is an issue with processing orders currently within the incoming order view. An error appears stating "This order contains errors in the customer details. Please fix the errors before processing the order", but does not indicate any area to amend. We are currently investigating the issue.

Hay un problema con el procesamiento de pedidos en la vista de pedidos recibidos. Aparece un error indicando que por favor corrija los errores antes de procesar el pedido, pero no indica ninguna área a corregir. Estamos investigando el problema.

Identified: CTT Express have confirmed the issue, they are working on a solution.

CTT Express ha confirmado el problema, están trabajando en una solución.

Monitoring: CTT Express implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.

Se ha implementado una resolución y estamos monitoreando los resultados.

Investigating: We are currently investigating an issue preventing users from announcing labels.

Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

Resolved: This issue has been resolved.

Esta incidencia se ha resuelto.

Monitoring: The service has recovered, we will continue monitoring this incident.

El servicio se ha recuperado, continuaremos monitoreando esta incidencia.

Investigating: We are currently investigating an issue preventing users from announcing labels.

Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

Investigating: We are currently investigating an issue preventing users from announcing labels.

Wir untersuchen derzeit ein Problem, das Benutzer daran hindert, Label anzukündigen.

Resolved: This incident has been resolved.

Monitoring: Packs implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.

Packs heeft een oplossing geïmplimenteerd. We blijven de uitkomst van de oplossing monitoren om er zeker van te zijn dat het probleem is opgelost.

Identified: The issue has been identified by the carrier and they are working on a fix.

De oorzaak van het probleem is geïdentificeerd door de vervoerder. Zij zijn op dit moment bezig met een oplossing.

Identified: We have identified an issue preventing users from announcing labels and booking pickups via Sendcloud for Poste Delivery. We have reached out to the carrier and we will provide further updates as soon as possible.

Abbiamo individuato un problema che impedisce agli utenti di annunciare le etichette e di prenotare ritiri via Sendcloud con Poste Delivery. Abbiamo contattato il corriere al riguardo e forniremo ulteriori aggiornamenti quanto prima.

Resolved: The previously missing feedback events were successfully sent.

The incident has been resolved.

Monitoring: We have implemented and deployed a fix. However, we have identified some missing feedback events. Our team is actively working to resend the affected order statuses. We will continue to monitor the system closely to ensure full service restoration and optimal performance.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate the issue and have updated the number of affected integrations.

Investigating: We are currently investigating the issue with order status feedback not working as expected. Several integrations are affected.

Resolved: The previously missing feedback events were successfully sent.

The incident has been resolved.

Monitoring: We have implemented and deployed a fix. However, we have identified some missing feedback events. Our team is actively working to resend the affected order statuses. We will continue to monitor the system closely to ensure full service restoration and optimal performance.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate the issue and have updated the number of affected integrations.

Investigating: We are currently investigating the issue with order status feedback not working as expected. Several integrations are affected.

Resolved: The previously missing feedback events were successfully sent.

The incident has been resolved.

Monitoring: We have implemented and deployed a fix. However, we have identified some missing feedback events. Our team is actively working to resend the affected order statuses. We will continue to monitor the system closely to ensure full service restoration and optimal performance.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate the issue and have updated the number of affected integrations.

Investigating: We are currently investigating the issue with order status feedback not working as expected. Several integrations are affected.

Resolved: The previously missing feedback events were successfully sent.

The incident has been resolved.

Monitoring: We have implemented and deployed a fix. However, we have identified some missing feedback events. Our team is actively working to resend the affected order statuses. We will continue to monitor the system closely to ensure full service restoration and optimal performance.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate the issue and have updated the number of affected integrations.

Investigating: We are currently investigating the issue with order status feedback not working as expected. Several integrations are affected.

Resolved: This issue has been resolved.

Monitoring: A problem with feedback requests caused this issue and a fix has been applied on our side. We apologize for the inconvenience.

Some integrations failed because the Magento system can block the Sendcloud admin user from accessing the shop after a certain number of failed feedback requests.

If your Magento integration is failing, please proceed with the following steps:

1. In Magento > System > Locked Users: Manually Unlock the Sendcloud user, or delete a row from the oauth_token_request_log table where user_name starts with Sendcloud and failures_count is 6 or more 2- Flush Magento cache and try re-authorizing the Sendcloud app in Magento 2 3- Check if the status of the Sendcloud admin user that is automatically created in Magento 2 is active

If the issue persists, please contact our Customer Support Team.

Investigating: We are currently investigating reports of Magento V2 integrations failing.

Resolved: The previously missing feedback events were successfully sent.

The incident has been resolved.

Monitoring: We have implemented and deployed a fix. However, we have identified some missing feedback events. Our team is actively working to resend the affected order statuses. We will continue to monitor the system closely to ensure full service restoration and optimal performance.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate the issue and have updated the number of affected integrations.

Investigating: We are currently investigating the issue with order status feedback not working as expected. Several integrations are affected.

Resolved: The previously missing feedback events were successfully sent.

The incident has been resolved.

Monitoring: We have implemented and deployed a fix. However, we have identified some missing feedback events. Our team is actively working to resend the affected order statuses. We will continue to monitor the system closely to ensure full service restoration and optimal performance.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate the issue and have updated the number of affected integrations.

Investigating: We are currently investigating the issue with order status feedback not working as expected. Several integrations are affected.

Resolved: The previously missing feedback events were successfully sent.

The incident has been resolved.

Monitoring: We have implemented and deployed a fix. However, we have identified some missing feedback events. Our team is actively working to resend the affected order statuses. We will continue to monitor the system closely to ensure full service restoration and optimal performance.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate the issue and have updated the number of affected integrations.

Investigating: We are currently investigating the issue with order status feedback not working as expected. Several integrations are affected.

Resolved: The previously missing feedback events were successfully sent.

The incident has been resolved.

Monitoring: We have implemented and deployed a fix. However, we have identified some missing feedback events. Our team is actively working to resend the affected order statuses. We will continue to monitor the system closely to ensure full service restoration and optimal performance.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate the issue and have updated the number of affected integrations.

Investigating: We are currently investigating the issue with order status feedback not working as expected. Several integrations are affected.

Resolved: This issue has been resolved.

Monitoring: A problem with feedback requests caused this issue and a fix has been applied on our side. We apologize for the inconvenience.

Some integrations failed because the Magento system can block the Sendcloud admin user from accessing the shop after a certain number of failed feedback requests.

If your Magento integration is failing, please proceed with the following steps:

1. In Magento > System > Locked Users: Manually Unlock the Sendcloud user, or delete a row from the oauth_token_request_log table where user_name starts with Sendcloud and failures_count is 6 or more 2- Flush Magento cache and try re-authorizing the Sendcloud app in Magento 2 3- Check if the status of the Sendcloud admin user that is automatically created in Magento 2 is active

If the issue persists, please contact our Customer Support Team.

Investigating: We are currently investigating reports of Magento V2 integrations failing.

Investigating: We are currently investigating an issue preventing users from announcing labels.

Wir untersuchen derzeit ein Problem, das Benutzer daran hindert, Label anzukündigen.

Resolved: This issue has been resolved.

Esta incidencia se ha resuelto.

Monitoring: The service has recovered, we will continue monitoring this incident.

El servicio se ha recuperado, continuaremos monitoreando esta incidencia.

Investigating: We are currently investigating an issue preventing users from announcing labels.

Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

Resolved: This incident has been resolved.

Esta incidencia se ha resuelto.

Monitoring: A fix has been implemented, and we are monitoring the results.

Se ha implementado una resolución y estamos monitoreando los resultados.

Investigating: While we are continuing to investigate, please note that affected shipments can instead be created manually via the New shipment button.

Mientras seguimos investigando, tenga en cuenta que los envíos afectados pueden crearse manualmente a través del botón Nuevo envío.

Investigating: We are continuing to investigate the issue.

Seguimos investigando el asunto.

Investigating: There is an issue with processing orders currently within the incoming order view. An error appears stating "This order contains errors in the customer details. Please fix the errors before processing the order", but does not indicate any area to amend. We are currently investigating the issue.

Hay un problema con el procesamiento de pedidos en la vista de pedidos recibidos. Aparece un error indicando que por favor corrija los errores antes de procesar el pedido, pero no indica ninguna área a corregir. Estamos investigando el problema.

Identified: CTT Express have confirmed the issue, they are working on a solution.

CTT Express ha confirmado el problema, están trabajando en una solución.

Monitoring: CTT Express implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.

Se ha implementado una resolución y estamos monitoreando los resultados.

Investigating: We are currently investigating an issue preventing users from announcing labels.

Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

Identified: We have identified an issue preventing users from announcing labels and booking pickups via Sendcloud for Poste Delivery. We have reached out to the carrier and we will provide further updates as soon as possible.

Abbiamo individuato un problema che impedisce agli utenti di annunciare le etichette e di prenotare ritiri via Sendcloud con Poste Delivery. Abbiamo contattato il corriere al riguardo e forniremo ulteriori aggiornamenti quanto prima.

Resolved: This incident has been resolved.

Monitoring: Packs implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.

Packs heeft een oplossing geïmplimenteerd. We blijven de uitkomst van de oplossing monitoren om er zeker van te zijn dat het probleem is opgelost.

Identified: The issue has been identified by the carrier and they are working on a fix.

De oorzaak van het probleem is geïdentificeerd door de vervoerder. Zij zijn op dit moment bezig met een oplossing.