Screencastify Status

Monitoring: Our Engineering team has deployed a permanent fix for the Google authorization issue and we are monitoring the results.

As part of the resolution, affected users may need to refresh their Google Drive permissions. If prompted to reconnect or reauthorize Screencastify, please sign in with Google and accept the requested permissions.

If you continue to receive an "Authorization blocked: Authorization error” message, remove Screencastify from your Google Account connections and reconnect:

1. Navigate to Google Account → Security → Your connections to third-party apps & services.
2. Select Screencastify and choose Delete all connections or Remove Access.
3. Return to Screencastify and select Sign in with Google.
4. Select your Google account and accept the prompts to restore access.

Videos stored in Google Drive may also be temporarily unavailable for playback until the video owner has signed back in and restored their Drive permissions.

We’ll continue monitoring for any remaining impact.

Identified: We have identified an issue where some users may receive an “Authorization blocked: Authorization error” message when attempting to access Screencastify or grant Google Drive permissions.

Our Engineering team has identified the cause and is working toward a permanent resolution.

Workaround: Affected users can restore access by removing Screencastify from their Google Account connections and then reconnecting their account:

Visit your Google Account and navigate to Security → Your connections to third-party apps & services. Select Screencastify and choose Delete all connections or Remove Access. Return to Screencastify and select Sign in with Google. Select your Google account and accept the prompts to restore access.

We’ll provide additional updates here as our Engineering team works toward a permanent resolution.

Resolved: The fix for the webcam not appearing during full screen recordings is now available for both Chrome and Microsoft Edge users.

Users should ensure they are using the latest version of the Screencastify extension to receive the fix. No additional action is required.

This incident is now resolved.

Monitoring: The fix for the webcam not appearing during full screen recordings has been released for Chrome users.

Chrome users should ensure they are using the latest version of the Screencastify extension to receive the fix. No additional action is required.

The fix for Microsoft Edge users is still pending approval and publication. We’ll continue monitoring and will provide another update once the Edge extension has been released.

Identified: Our team has identified a fix for the issue causing the webcam not to appear during full screen recordings.

We’ll provide another update once the fix has been released.

Investigating: We are investigating an issue where the webcam may not appear as expected when starting a Full Screen recording. Our team is actively working to identify and resolve the issue.

Workaround: If your webcam does not appear, open the drawing tools, turn the camera off, and then turn it back on. The webcam should then display as expected.

We’ll provide additional updates here as they become available.

Monitoring: Our Engineering team has deployed a permanent fix for the Google authorization issue and we are monitoring the results.

As part of the resolution, affected users may need to refresh their Google Drive permissions. If prompted to reconnect or reauthorize Screencastify, please sign in with Google and accept the requested permissions.

If you continue to receive an "Authorization blocked: Authorization error” message, remove Screencastify from your Google Account connections and reconnect:

1. Navigate to Google Account → Security → Your connections to third-party apps & services.
2. Select Screencastify and choose Delete all connections or Remove Access.
3. Return to Screencastify and select Sign in with Google.
4. Select your Google account and accept the prompts to restore access.

Videos stored in Google Drive may also be temporarily unavailable for playback until the video owner has signed back in and restored their Drive permissions.

We’ll continue monitoring for any remaining impact.

Identified: We have identified an issue where some users may receive an “Authorization blocked: Authorization error” message when attempting to access Screencastify or grant Google Drive permissions.

Our Engineering team has identified the cause and is working toward a permanent resolution.

Workaround: Affected users can restore access by removing Screencastify from their Google Account connections and then reconnecting their account:

Visit your Google Account and navigate to Security → Your connections to third-party apps & services. Select Screencastify and choose Delete all connections or Remove Access. Return to Screencastify and select Sign in with Google. Select your Google account and accept the prompts to restore access.

We’ll provide additional updates here as our Engineering team works toward a permanent resolution.