WeVideo Status

Resolved: The partial outage has been resolved.

Monitoring: The patch has been rolled out to production, after passing internal tests. We'll continue to monitor.

Identified: Patch updated and is being rolled out to production after passing internal testing.

Investigating: Testing the patch identified an additional issue that we are currently investigating.

Identified: Root cause identified: an unstructured error log message includes a request parameter that the logging system is misinterpreting as a timestamp. The patch that is being rolled out provides the correct fix.

Investigating: We are rolling out a patch and expanded our server resources to stabilize the platform. This has resulted in a significant reduction in errors, and performance should be improving for most users. Our team is closely monitoring the effectiveness of these measures while we continue to investigate the root cause.

Investigating: We are experiencing Bad Requests in the Interactivity module, when trying to create or edit interactive videos. Investigating.