Routific status is Partially Degraded Service

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Routific SaaS product

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Routific Notifications

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Active Incidents

SMS notification instability
Started 17 Sep 2024 18:57:55 (21 hours ago), still ongoing
Minor Incident
Monitoring
Routific SaaS product

We had an issue yesterday with our SMS provider that caused a potential degradation in the sending of SMS messages. We are still investigating the potential ongoing impact to notifications.

Recently Resolved Incidents

Disruption in SMS Customer Notifications for some Users in Australia
Started 12 Sep 2024 01:53:44 (7 days ago), resolved 13 Sep 2024 20:29:27 (5 days ago)
Major Incident
Resolved
Routific Notifications

We are currently investigating this issue.

Routific Outage Survival Guide

A step-by-step guide to help you survive a Routific outage
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    Routific Components

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    Routific API

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    Routific SaaS product

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    SMS notification instability
    Started 17 Sep 2024 18:57:55 (21 hours ago), still ongoing
    Minor Incident
    Monitoring
    Routific SaaS product

    We had an issue yesterday with our SMS provider that caused a potential degradation in the sending of SMS messages. We are still investigating the potential ongoing impact to notifications.

    Routific Driver Mobile App

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    New Routific

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    Routific AWS cloudFront

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    Routific AWS ec2-us-east-1

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    Routific Twilio SMS

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    Routific Stripe API

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    Routific Mandrill US East

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    Routific RedisToGo API

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    Routific Shopify Service

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    Routific Notifications

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    Disruption in SMS Customer Notifications for some Users in Australia
    Started 12 Sep 2024 01:53:44 (7 days ago), resolved 13 Sep 2024 20:29:27 (5 days ago)
    Major Incident
    Resolved
    Routific Notifications

    We are currently investigating this issue.

    Routific Alternatives

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    Dispatch Web Platform
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    Scheduled Database Maintenance - Service Interruption on September 2nd, 2024
    Started 15 Aug 2024 12:33:57 (1 month ago), still ongoing
    Maintenance
    Investigating
    Dispatch Web Platform
    Public API
    Operator API
    Customer Tracker

    Please be advised that due to routine maintenance on our Azure Database servers, our services will be temporarily unavailable for approximately 5 to 15 minutes at any time between 03:00 GMT and 04:00 GMT on Monday, September 2nd, 2024. This corresponds to 11:00 PM to 12:00 AM Eastern Daylight Time on Sunday, September 1st, 2024.

    The maintenance window provided by the Azure OSS team does not specify the exact time the maintenance will occur, but it will take place within the hour mentioned above.

    We appreciate your understanding and cooperation during this brief period of downtime. Please let us know if you have any questions or concerns.

    Thank you for your continued support.

    Customer Tracker
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    Scheduled Database Maintenance - Service Interruption on September 2nd, 2024
    Started 15 Aug 2024 12:33:57 (1 month ago), still ongoing
    Maintenance
    Investigating
    Dispatch Web Platform
    Public API
    Operator API
    Customer Tracker

    Please be advised that due to routine maintenance on our Azure Database servers, our services will be temporarily unavailable for approximately 5 to 15 minutes at any time between 03:00 GMT and 04:00 GMT on Monday, September 2nd, 2024. This corresponds to 11:00 PM to 12:00 AM Eastern Daylight Time on Sunday, September 1st, 2024.

    The maintenance window provided by the Azure OSS team does not specify the exact time the maintenance will occur, but it will take place within the hour mentioned above.

    We appreciate your understanding and cooperation during this brief period of downtime. Please let us know if you have any questions or concerns.

    Thank you for your continued support.

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