Resideo status is Operational

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3rd Party Services
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Active Incidents

No active incidents

Recently Resolved Incidents

Service Notification: Email Delivery Disruption
Started 30 Sep 2025 12:43:46 (6 days ago), resolved 30 Sep 2025 16:27:08 (6 days ago)
Major Incident
Resolved
3rd Party Services

We are currently experiencing delays and failures in email processing due to an outage affecting one of our third-party providers, Mailjet. As a result, users may encounter issues with receiving email notifications, welcome emails for new registrations, and password reset messages.

Mailjet has identified the root cause of the disruption and is actively working to implement a resolution. We are in ongoing communication with their team and will continue to provide updates as more information becomes available.

We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore full service.

Alarm delivery and in-app notifications not affected.

Resideo Outage Survival Guide

A step-by-step guide to help you survive a Resideo outage
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    Resideo Components

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    Resideo My Total Connect Comfort Application

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    Resideo Total Connect Comfort International Application

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    Resideo Total Connect Comfort International Web Portal

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    Resideo Smart Home

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    Resideo First Alert App

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    Resideo AlarmNet Services

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    AlarmNet 360
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    Total Connect 2.0
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    Signaling Services
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    Video Services
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    Video Services
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    Signaling Services
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    3rd Party Services
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    Service Notification: Email Delivery Disruption
    Started 30 Sep 2025 12:43:46 (6 days ago), resolved 30 Sep 2025 16:27:08 (6 days ago)
    Major Incident
    Resolved
    3rd Party Services

    We are currently experiencing delays and failures in email processing due to an outage affecting one of our third-party providers, Mailjet. As a result, users may encounter issues with receiving email notifications, welcome emails for new registrations, and password reset messages.

    Mailjet has identified the root cause of the disruption and is actively working to implement a resolution. We are in ongoing communication with their team and will continue to provide updates as more information becomes available.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore full service.

    Alarm delivery and in-app notifications not affected.

    3rd Party Services
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    Resideo Products

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    Resideo Products

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    Security Products and Peripherals
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    Security Products and Peripherals
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    Comfort Products
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    Comfort Products
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    Resideo Pro App

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