Resideo Status

Monitoring: Subject: Verizon Connectivity Disruption – Ongoing Monitoring and Support

Dear Valued Customers,

We want to inform you that Verizon is currently experiencing regional connectivity disruptions affecting several areas, including New Jersey, Virginia, Texas, New York, and potentially others. Louisiana was previously impacted by this issue; however, services in that region have now been largely restored.

Since August 11, our team has been actively engaged with Verizon to address these disruptions. We've submitted formal support requests and maintained continuous collaboration with their technical teams—including evenings and weekends—to ensure the issue is prioritized and resolved as quickly as possible.

We remain committed to minimizing any impact on your services and will continue to provide updates as new information becomes available.

Thank you for your continued patience and understanding.

Monitoring: We continue to be highly involved with Verizon to investigate and resolve this issue. Impacted areas, Virginia/D.C.,New Jersey, and Louisiana, persist but remain isolated. We will continue to provide updates as the investigation progresses.

Monitoring: Update - Following continued collaboration with Verizon, we’ve received an update on the service disruptions impacting several regions. While some progress has been made, areas such as Virginia/DC, Louisiana and New Jersey remain affected. We are working closely with Verizon to support resolution efforts and minimize customer impact.

Monitoring: We are aware of Verizon service disruptions affecting several regions, including New Jersey, Virginia/DC, and potentially Louisiana.

We have raised support tickets with Verizon to address the issues impacting our customers. Our team is committed to driving a resolution.

Monitoring: We apologize for any disruptions due to Verizon's service outages. We are aware of several impacted regions, including New Jersey, Virginia/DC, and potentially Louisiana.

We have raised tickets with Verizon due to the issues being experienced by our customers and are committed to driving for a resolution.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: AT&T and Verizon are experiencing service outages. We are in contact with the carrier and will continue to monitor the situation.

Thank you for your patience, we will provide updates as they become available.

Resolved: All systems are operational.

Investigating: We are observing failures and delays with status updates to Total Connect 2.0.

This can cause errors to occur in the TC2 app when trying to arm/disarm via Total Connect, which are observed even if the action succeeds at the panel.

This can also cause delays or failures to receive the related notification for the arm/disarm event.
We are working to restore as quickly as possible and apologize for the inconvenience.

This does not impact alarm delivery or other services.

Resolved: All systems are operational.

Investigating: We are investigating an issue with user synchronization in the Total Connect 2.0 application. User codes created or changed in the panel are not uploading to TC2 Application after successful syncs.

For now, please create or update user codes directly in TC2 application. Ensure the same user code is used if the user already exists in the panel.

For more details, log into the AN360 website. We appreciate your patience as we work to resolve this issue.

Alarm delivery is not impacted.