Resideo Status

Resolved: All services are running normally.

Investigating: First AlertApp, Resideo App, VX series devices: We are aware some of our customers are experiencing issues with our applications. Your device can still be used directly. We apologize for the inconvenience this may have caused.

Identified: Update: L1 & L2 Water Leak & Freeze Detectors showing as "offline" in their mobile apps.

Your device will report & audibly notify you of any water leak events. Any temperature, humidity, or low battery alerts will not occur until the device is back online.

To resolve the offline status, press & release the button on the side of your device. A light will appear on the device. The device will show online in the app within two minutes.

We apologize for any inconvenience.

Identified: We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices. Some users may notice their devices showing as "offline" in their mobile apps. To resolve the "offline" status, please press and release the button on the side of your device. A light will appear on the device. The device will show online in the app within 2 minutes. We apologize for any inconvenience.
We will continue to investigate and provide further updates.

Identified: We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices. Some users may notice their devices showing as "offline" in their mobile apps. To resolve the "offline" status, please press and release the button on the side of your device. A light will appear on the device. The device will show online in the app within 2 minutes. We apologize for any inconvenience.
We will continue to investigate and provide further updates.

Resolved: All services are running normally.

Investigating: First AlertApp, Resideo App, VX series devices: We are aware some of our customers are experiencing issues with our applications. Your device can still be used directly. We apologize for the inconvenience this may have caused.

Investigating: Issue: Panel programming syncs are failing

We are investigating a problem impacting panel programming syncs in AlarmNet360. Thank you for your patience while we work to address this issue.

ALARM DELIVERY SERVICES ARE NOT IMPACTED. We apologize for any inconvenience this may cause.

Identified: Update: L1 & L2 Water Leak & Freeze Detectors showing as "offline" in their mobile apps.

Your device will report & audibly notify you of any water leak events. Any temperature, humidity, or low battery alerts will not occur until the device is back online.

To resolve the offline status, press & release the button on the side of your device. A light will appear on the device. The device will show online in the app within two minutes.

We apologize for any inconvenience.

Identified: We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices. Some users may notice their devices showing as "offline" in their mobile apps. To resolve the "offline" status, please press and release the button on the side of your device. A light will appear on the device. The device will show online in the app within 2 minutes. We apologize for any inconvenience.
We will continue to investigate and provide further updates.

Identified: We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices. Some users may notice their devices showing as "offline" in their mobile apps. To resolve the "offline" status, please press and release the button on the side of your device. A light will appear on the device. The device will show online in the app within 2 minutes. We apologize for any inconvenience.
We will continue to investigate and provide further updates.

Resolved: All services are running normally.

Investigating: First AlertApp, Resideo App, VX series devices: We are aware some of our customers are experiencing issues with our applications. Your device can still be used directly. We apologize for the inconvenience this may have caused.