Resideo Status

Resolved: All services are running normally.

Investigating: As we work to resolve the email and sms delivery impact, and the delay or failure to update alarm panel system status and activities seen in the Total Connect application and website, some users may receive email or text notifications from events earlier today. We apologize for the inconvenience and are continuing to work towards a resolution.

Investigating: In addition to the previously reported email and sms delivery impact, we are investigating an impact to Total Connect 2.0 services including a delay or failure to update alarm panel system status and activities seen in the Total Connect application and website.

Push notifications from the TC2 app continue to work with no delay and are suggested as a workaround while we investigate.

No impact to alarm delivery to central stations, or other services.

We appreciate your patience while we work to resolve the issue.

Investigating: We are investigating an impact to email and text delivery from Total Connect 2.0. This can impact welcome emails and other notifications from the TC2 location to email and sms. Push notifications from the TC2 app continue to work with no delay and are suggested as a workaround while we investigate. No impact to alarm delivery to central stations, or other services.

We appreciate your patience while we work to resolve the issue.

Resolved: All services are running normally.

Identified: Our live chat support is currently down due to a 3rd party issue.

Our phone support lines and social support are fully operational.

Thank you for your patience, we apologize for the inconvenience.

Resolved: All services are running normally.

Investigating: We are investigating some issues impacting the Total Connect 2.0 functionality. This may affect your end user's remote capability and appears to occur only with a limited population of Android users. Please log into the TC2 website for more details.

There is no impact to alarm delivery.

We appreciate your patience while we work to resolve the issue.

Resolved: All services are running normally.

Investigating: We are aware of an intermittent issue affecting events/notifications for TC2.

The team is actively investigating, thank you for your patience as we work to resolve.

Alarm delivery is not impacted.

Resolved: All systems are operational.

Identified: Our live chat and social support options are currently down due to a 3rd party outage.

We are working with the vendor to restore services.

Our phone support lines are fully operational.

Thank you for your patience as we work to resolve with the vendor.