ecobee status is Partial Outage

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ecobee Thermostat Online Services

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ecobee SmartCamera Online Services

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ecobee Public API

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ecobee Mobile Services

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ecobee Subscriptions

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ecobee Integration Services

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Interruption to All Online Services
Started 6 Aug 2025 03:04:26 (1 hour ago), still ongoing
Critical Incident
Identified
Thermostat Online Services
SmartCamera Online Services
ecobee Public API
Mobile Services
Subscriptions
More...

We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.

Recently Resolved Incidents

Interruption to ecobee Mobile Services
Started 1 Aug 2025 18:34:35 (4 days ago), resolved 2 Aug 2025 19:30:50 (3 days ago)
Major Incident
Resolved
Mobile Services

It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

ecobee Outage Survival Guide

A step-by-step guide to help you survive a ecobee outage
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    ecobee Components

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    Thu 31
    Fri 1
    Sat 2
    Sun 3
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    Tue 5
    now

    ecobee Thermostat Online Services

    Wed 30
    Thu 31
    Fri 1
    Sat 2
    Sun 3
    Mon 4
    Tue 5
    now
    Interruption to All Online Services
    Started 6 Aug 2025 03:04:26 (1 hour ago), still ongoing
    Critical Incident
    Identified
    Thermostat Online Services
    SmartCamera Online Services
    ecobee Public API
    Mobile Services
    Subscriptions
    More...

    We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.

    ecobee Switch+ Online Services

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    now

    ecobee SmartCamera Online Services

    Wed 30
    Thu 31
    Fri 1
    Sat 2
    Sun 3
    Mon 4
    Tue 5
    now
    Interruption to All Online Services
    Started 6 Aug 2025 03:04:26 (1 hour ago), still ongoing
    Critical Incident
    Identified
    Thermostat Online Services
    SmartCamera Online Services
    ecobee Public API
    Mobile Services
    Subscriptions
    More...

    We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.

    ecobee Smart Security Online Services

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    ecobee Alexa Voice Services

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    ecobee Public API

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    Interruption to All Online Services
    Started 6 Aug 2025 03:04:26 (1 hour ago), still ongoing
    Critical Incident
    Identified
    Thermostat Online Services
    SmartCamera Online Services
    ecobee Public API
    Mobile Services
    Subscriptions
    More...

    We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.

    ecobee Mobile Services

    Wed 30
    Thu 31
    Fri 1
    Sat 2
    Sun 3
    Mon 4
    Tue 5
    now
    Interruption to ecobee Mobile Services
    Started 1 Aug 2025 18:34:35 (4 days ago), resolved 2 Aug 2025 19:30:50 (3 days ago)
    Major Incident
    Resolved
    Mobile Services

    It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

    Interruption to All Online Services
    Started 6 Aug 2025 03:04:26 (1 hour ago), still ongoing
    Critical Incident
    Identified
    Thermostat Online Services
    SmartCamera Online Services
    ecobee Public API
    Mobile Services
    Subscriptions
    More...

    We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.

    ecobee Subscriptions

    Wed 30
    Thu 31
    Fri 1
    Sat 2
    Sun 3
    Mon 4
    Tue 5
    now
    Interruption to All Online Services
    Started 6 Aug 2025 03:04:26 (1 hour ago), still ongoing
    Critical Incident
    Identified
    Thermostat Online Services
    SmartCamera Online Services
    ecobee Public API
    Mobile Services
    Subscriptions
    More...

    We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.

    ecobee SmartBuildings

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    ecobee.com

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    ecobee Energy Services

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    ecobee Integration Services

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    Interruption to All Online Services
    Started 6 Aug 2025 03:04:26 (1 hour ago), still ongoing
    Critical Incident
    Identified
    Thermostat Online Services
    SmartCamera Online Services
    ecobee Public API
    Mobile Services
    Subscriptions
    More...

    We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.