ecobee status is Operational

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ecobee Mobile Services

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Interruption to ecobee Mobile Services
Started 16 Jan 2025 14:37:35 (2 days ago), resolved 16 Jan 2025 16:24:22 (2 days ago)
Major Incident
Resolved
Mobile Services

We’ve received reports that some Android users are unable to log into the ecobee app. Our team is on it and looking for a solution. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

ecobee Outage Survival Guide

A step-by-step guide to help you survive a ecobee outage
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    ecobee Components

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    ecobee Thermostat Online Services

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    ecobee Switch+ Online Services

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    ecobee SmartCamera Online Services

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    ecobee Smart Security Online Services

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    ecobee Alexa Voice Services

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    ecobee Public API

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    ecobee Mobile Services

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    Interruption to ecobee Mobile Services
    Started 16 Jan 2025 14:37:35 (2 days ago), resolved 16 Jan 2025 16:24:22 (2 days ago)
    Major Incident
    Resolved
    Mobile Services

    We’ve received reports that some Android users are unable to log into the ecobee app. Our team is on it and looking for a solution. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

    ecobee Subscriptions

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    ecobee SmartBuildings

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    ecobee.com

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    ecobee Energy Services

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    ecobee Alternatives

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    Resideo Smart Home

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    L1 and L2 Water Leak and Freeze Detectors
    Started 3 Jan 2025 20:05:51 (14 days ago), still ongoing
    Minor Incident
    Identified
    Resideo Smart Home
    First Alert App

    We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices. Some users may notice their devices showing as "offline" in their mobile apps. To resolve the "offline" status, please press and release the button on the side of your device. A light will appear on the device. The device will show online in the app within 2 minutes. We apologize for any inconvenience.
    We will continue to investigate and provide further updates.

    Resideo First Alert App

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    L1 and L2 Water Leak and Freeze Detectors
    Started 3 Jan 2025 20:05:51 (14 days ago), still ongoing
    Minor Incident
    Identified
    Resideo Smart Home
    First Alert App

    We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices. Some users may notice their devices showing as "offline" in their mobile apps. To resolve the "offline" status, please press and release the button on the side of your device. A light will appear on the device. The device will show online in the app within 2 minutes. We apologize for any inconvenience.
    We will continue to investigate and provide further updates.

    See all
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