Mono Status

Investigating: We are currently experiencing downtime from Access Bank, which is affecting debit transactions for certain accounts. This means you may receive a 'Do Not Honour' response when attempting a debit. We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the service is fully restored.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently experiencing downtime from Stanbic IBTC, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. Please note that this issue is from the bank directly, and we are actively working with the NIBSS team to resolve it. We sincerely apologize for any inconvenience this may cause and will provide updates as soon as the service is fully restored.

Resolved: This incident has been resolved.

Investigating: We will be performing scheduled maintenance today, Sunday, March 30, 2025, to enhance our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 8 AM and last until 12 PM WAT. During this time, please note that the Mono Connect and DirectPay services will be temporarily impacted, so your users may be unable to link accounts and make payments on the Mono widget using any of the following banks:

• GTBank
• Access Bank
• Union Bank
• Zenith Bank
• First Bank
• Globus Bank
• Fidelity Bank

However, the Mono Lookup and Mono Direct Debit services will remain available and unaffected in this duration. We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.

Investigating: We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.

Resolved: This incident has been resolved.

Investigating: We will be performing scheduled maintenance today, Sunday, March 30, 2025, to enhance our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 8 AM and last until 12 PM WAT. During this time, please note that the Mono Connect and DirectPay services will be temporarily impacted, so your users may be unable to link accounts and make payments on the Mono widget using any of the following banks:

• GTBank
• Access Bank
• Union Bank
• Zenith Bank
• First Bank
• Globus Bank
• Fidelity Bank

However, the Mono Lookup and Mono Direct Debit services will remain available and unaffected in this duration. We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.

Resolved: This incident has been resolved.

Identified: We've identified a widespread issue affecting GTBank statement retrieval due to intermittent timeouts on the bank's end. This is a widespread issue impacting their services. As a result, financial data access will be impacted until GTBank resolves it. We're actively monitoring the situation and will provide updates as soon as possible. We sincerely apologize for any inconvenience this may have caused.

Resolved: This incident has been resolved.

Investigating: We will be performing scheduled maintenance today, Sunday, March 30, 2025, to enhance our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 8 AM and last until 12 PM WAT. During this time, please note that the Mono Connect and DirectPay services will be temporarily impacted, so your users may be unable to link accounts and make payments on the Mono widget using any of the following banks:

• GTBank
• Access Bank
• Union Bank
• Zenith Bank
• First Bank
• Globus Bank
• Fidelity Bank

However, the Mono Lookup and Mono Direct Debit services will remain available and unaffected in this duration. We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.

Investigating: We are currently looking into a problem where users are experiencing difficulty in authenticating with their Stanbic internet banking details on the Connect widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Resolved: This incident has been resolved.

Investigating: We will be performing scheduled maintenance today, Sunday, March 30, 2025, to enhance our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 8 AM and last until 12 PM WAT. During this time, please note that the Mono Connect and DirectPay services will be temporarily impacted, so your users may be unable to link accounts and make payments on the Mono widget using any of the following banks:

• GTBank
• Access Bank
• Union Bank
• Zenith Bank
• First Bank
• Globus Bank
• Fidelity Bank

However, the Mono Lookup and Mono Direct Debit services will remain available and unaffected in this duration. We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.

Resolved: This incident has been resolved.

Investigating: We will be performing scheduled maintenance today, Sunday, March 30, 2025, to enhance our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 8 AM and last until 12 PM WAT. During this time, please note that the Mono Connect and DirectPay services will be temporarily impacted, so your users may be unable to link accounts and make payments on the Mono widget using any of the following banks:

• GTBank
• Access Bank
• Union Bank
• Zenith Bank
• First Bank
• Globus Bank
• Fidelity Bank

However, the Mono Lookup and Mono Direct Debit services will remain available and unaffected in this duration. We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.

Investigating: We are currently looking into a problem where users are experiencing difficulty in authenticating with their UBA mobile banking details on the connect and directpay widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Resolved: This incident has been resolved.

Investigating: We will be performing scheduled maintenance today, Sunday, March 30, 2025, to enhance our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 8 AM and last until 12 PM WAT. During this time, please note that the Mono Connect and DirectPay services will be temporarily impacted, so your users may be unable to link accounts and make payments on the Mono widget using any of the following banks:

• GTBank
• Access Bank
• Union Bank
• Zenith Bank
• First Bank
• Globus Bank
• Fidelity Bank

However, the Mono Lookup and Mono Direct Debit services will remain available and unaffected in this duration. We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.

Investigating: We are currently investigating an issue with the retail connection of Sterling Bank Nigeria which is resulting in a login error when users try to authenticate their accounts for financial data and payment initiation. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Investigating: We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.

Investigating: We have temporarily removed the Sterling Bank retail connection from the Connect widget due to a login error preventing users from linking their accounts for financial data retrieval. Our engineering team is actively working on a fix, and we will provide updates once the service is restored. If you have any questions or concerns, please don't hesitate to reach out. Thank you for your patience as we work to resolve this issue.

Resolved: This incident has been resolved.

Investigating: We will be performing scheduled maintenance today, Sunday, March 30, 2025, to enhance our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 8 AM and last until 12 PM WAT. During this time, please note that the Mono Connect and DirectPay services will be temporarily impacted, so your users may be unable to link accounts and make payments on the Mono widget using any of the following banks:

• GTBank
• Access Bank
• Union Bank
• Zenith Bank
• First Bank
• Globus Bank
• Fidelity Bank

However, the Mono Lookup and Mono Direct Debit services will remain available and unaffected in this duration. We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.

Investigating: We are currently looking into a problem where users are experiencing difficulty in authenticating with their Keystone mobile banking details on the Connect widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Investigating: We are currently investigating an issue with the Moniepoint connection which is resulting in a verification error for users attempting to link their accounts for financial data retrieval and payment initiation. We will promptly provide an update once the issue has been resolved. We apologize for any inconvenience this may have caused.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently looking into a problem where users are experiencing difficulty in authenticating with their M-pesa login details. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Investigating: We have temporarily disabled the Pay With Transfer option on the widget due to an ongoing downtime. Our engineering team is actively working to resolve this issue. We sincerely apologize for any inconvenience this may cause and will provide updates as soon as the service is fully restored.

NB: Please note that other payment methods are working as expected.