Mono Status
Real-time updates of Mono issues and outages
Mono status is Partial Outage
Zenith Bank
Mono Data Connections - Nigeria
First Bank
GTBank
Access Bank
FCMB
Zenith Bank
Active Incidents
We are currently investigating an issue with the Vulte Digital Bank connection where users are experiencing login errors while attempting to link their accounts for financial data retrieval. Our engineering team is diligently working on resolving the issue, and we will keep you informed with updates as they become available. We apologize for any inconvenience this may have caused.
We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB mobile. The internet banking authentication method remains unaffected.
We are currently experiencing an issue with data retrieval for our GTB corporate connection, and we are actively investigating the cause of this disruption. Users can currently log in without any problems, but data retrieval is taking longer than expected, leading to timeouts and failed data status responses. Our financial data team is actively working on resolving this issue, and we will provide updates as soon as we have more information.
We are currently looking into a problem where users are experiencing difficulty in authenticating with their UBA mobile banking details on the connect and directpay widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
We have temporarily removed the Sterling Bank retail connection from the Connect widget due to a login error preventing users from linking their accounts for financial data retrieval. Our engineering team is actively working on a fix, and we will provide updates once the service is restored. If you have any questions or concerns, please don't hesitate to reach out. Thank you for your patience as we work to resolve this issue.
We are currently investigating an issue with the Moniepoint connection which is resulting in a verification error for users attempting to link their accounts for financial data retrieval and payment initiation. We will promptly provide an update once the issue has been resolved. We apologize for any inconvenience this may have caused.
We are currently looking into a problem where users are experiencing difficulty in authenticating with their Keystone mobile banking details on the Connect widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.
We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.
We are currently investigating an issue with the retail connection of Sterling Bank Nigeria which is resulting in a login error when users try to authenticate their accounts for financial data and payment initiation. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Recently Resolved Incidents
We are currently looking into a problem where users are experiencing difficulty in authenticating with their M-pesa login details. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
We are currently experiencing downtime from Zenith Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. We sincerely apologize for any inconvenience this may cause and are actively working with the NIBSS team to resolve it. We will provide updates as soon as the service is fully restored.
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
Mono Outage Survival Guide
Mono Components
Mono Financial data
Account Linking
Data retrieval
Mono Telco Data
Authentication
Accounts
Mono Pay-with-bank
Account linking
Payment authorisation
Payment confirmation
Mono Direct Debit
Mandate creation
Account debit
Balance enquiry
Mandate Approval
Mandate Authorization
Mono Lookup
CAC Lookup
BVN Lookup
BVN iGree
360View
NIN Lookup
Account number lookup
Mono Pages
Statement Pages
Payment Pages
Mono Product Endpoints
Account
Investment
Data Sync
Identity
Transactions
Payment initiation endpoint
Verify transaction endpoint
Mono Direct Debit connections
Zenith Bank
We are currently experiencing downtime from Zenith Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. We sincerely apologize for any inconvenience this may cause and are actively working with the NIBSS team to resolve it. We will provide updates as soon as the service is fully restored.
Sterling Bank
Wema Bank
Access Bank
GTBank
UBA
Fidelity Bank
Stanbic IBTC
Mono Data Connections - Nigeria
First Bank
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
GTBank
We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
Access Bank
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
Kuda Bank
Standard Chartered
Stanbic IBTC Bank
FCMB
We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB mobile. The internet banking authentication method remains unaffected.
Zenith Bank
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
Fidelity Bank
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
United Bank for Africa
We are currently looking into a problem where users are experiencing difficulty in authenticating with their UBA mobile banking details on the connect and directpay widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Wallets Africa
Union Bank of Nigeria
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
Sterling Bank
We are currently investigating an issue with the retail connection of Sterling Bank Nigeria which is resulting in a login error when users try to authenticate their accounts for financial data and payment initiation. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.
We have temporarily removed the Sterling Bank retail connection from the Connect widget due to a login error preventing users from linking their accounts for financial data retrieval. Our engineering team is actively working on a fix, and we will provide updates once the service is restored. If you have any questions or concerns, please don't hesitate to reach out. Thank you for your patience as we work to resolve this issue.
ALAT by WEMA
Polaris Bank
EcoBank
Jaiz Bank
Unity Bank
Piggyvest
Cowrywise
VULTe Digital Bank
We are currently investigating an issue with the Vulte Digital Bank connection where users are experiencing login errors while attempting to link their accounts for financial data retrieval. Our engineering team is diligently working on resolving the issue, and we will keep you informed with updates as they become available. We apologize for any inconvenience this may have caused.
Heritage Bank
Providus Bank
Brass
Globus Bank
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
Chaka
Risevest
Trove
Paystack
Flutterwave
Opay
Cowrywise
gomoney
Keystone Bank
We are currently looking into a problem where users are experiencing difficulty in authenticating with their Keystone mobile banking details on the Connect widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
AltBank
Moniepoint
We are currently investigating an issue with the Moniepoint connection which is resulting in a verification error for users attempting to link their accounts for financial data retrieval and payment initiation. We will promptly provide an update once the issue has been resolved. We apologize for any inconvenience this may have caused.
GTB Corporate
We are currently experiencing an issue with data retrieval for our GTB corporate connection, and we are actively investigating the cause of this disruption. Users can currently log in without any problems, but data retrieval is taking longer than expected, leading to timeouts and failed data status responses. Our financial data team is actively working on resolving this issue, and we will provide updates as soon as we have more information.
Mono Data Connections - Kenya
Absa Bank
NCBA Bank
KCB Bank
M-Pesa
We are currently looking into a problem where users are experiencing difficulty in authenticating with their M-pesa login details. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
