Mono Status
Real-time updates of Mono issues and outages
Mono status is Partially Degraded Service
Mono Direct Debit
Mandate creation
Account debit
Balance enquiry
Mandate Approval
Mono Sweep
Debit Readiness
You're checking on Mono - but is your own site converting?
Outages aren't the only thing that costs you visitors.
Get a visual audit that shows exactly where your site loses conversions.
Free, takes 2 minutes.
Active Incidents
We are aware of an issue where some mandates are being automatically cancelled even after the required payment has been made through a mobile banking app. This is currently affecting customers using FCMB, First bank and Wema Bank etc.
Please note that the issue is from the banks, and we are working with them to resolve it. In the meantime, users with these banks are advised to make their activation payments via internet banking or at a bank branch.
We apologize for the inconvenience and will provide further updates once the issue is resolved.
Recently Resolved Incidents
We are currently experiencing downtime from Zenith Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit.
We sincerely apologize for any inconvenience this may cause and are actively working with the team and NIBSS to resolve it. We will provide updates as soon as the service is fully restored.
We are currently experiencing an intermittent downtime with the e-mandate service from our provider. This means you may encounter errors when attempting to create a mandate. Our team is actively working with our provider to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Mono Outage Survival Guide
Mono Components
Mono Financial data
Account Linking
Data retrieval
Mono Telco Data
Authentication
Accounts
Mono Pay-with-bank
Account linking
Payment authorisation
Payment confirmation
Mono Direct Debit
Mandate creation
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
We are currently experiencing an intermittent downtime with the e-mandate service from our provider. This means you may encounter errors when attempting to create a mandate. Our team is actively working with our provider to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
Account debit
We are currently experiencing downtime from Zenith Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit.
We sincerely apologize for any inconvenience this may cause and are actively working with the team and NIBSS to resolve it. We will provide updates as soon as the service is fully restored.
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Balance enquiry
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Mandate Approval
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
We are aware of an issue where some mandates are being automatically cancelled even after the required payment has been made through a mobile banking app. This is currently affecting customers using FCMB, First bank and Wema Bank etc.
Please note that the issue is from the banks, and we are working with them to resolve it. In the meantime, users with these banks are advised to make their activation payments via internet banking or at a bank branch.
We apologize for the inconvenience and will provide further updates once the issue is resolved.
Mandate Authorization
Mono Sweep
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Debit Readiness
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Mono Lookup
CAC Lookup
BVN Lookup
BVN iGree
360View
NIN Lookup
Account number lookup
Address Verification
Passport Lookup
TIN Lookup
Mono Pages
Statement Pages
Payment Pages
Mono Product Endpoints
Account
Investment
Data Sync
Identity
Transactions
Payment initiation endpoint
Verify transaction endpoint
Mono Direct Debit connections
Zenith Bank
Sterling Bank
Wema Bank
Access Bank
GTBank
UBA
Fidelity Bank
Stanbic IBTC
Providus Bank
Mono Data Connections - Nigeria
First Bank
GTBank
Access Bank
Kuda Bank
Standard Chartered
Stanbic IBTC Bank
FCMB
Zenith Bank
Fidelity Bank
United Bank for Africa
Wallets Africa
Union Bank of Nigeria
Sterling Bank
ALAT by WEMA
Polaris Bank
EcoBank
Jaiz Bank
Unity Bank
Piggyvest
Cowrywise
VULTe Digital Bank
Heritage Bank
Providus Bank
Brass
Globus Bank
Chaka
Risevest
Trove
Paystack
Flutterwave
Opay
Cowrywise
gomoney
Keystone Bank
AltBank
Moniepoint
GTB Corporate
Mono Data Connections - Kenya
Absa Bank
NCBA Bank
KCB Bank
M-Pesa
Stanbic Bank
Equity Bank
Co-Operative Bank
Mono Data Connections - Ghana
Momo
Standard Chartered
Stanbic Bank
Fidelity Bank
Ecobank
GTBank
Airtel Tigo
Mono Dashboard
Mono Portal
Mono Website
Mono Settlements and Payouts
Mono Pay-with-bank connections
GTBank
Kuda Bank
FCMB Bank
ALAT by Wema
Paga
Mono DirectPay
DirectPay (Mobile & Internet banking)
DirectPay
Mono DirectPay Connections
GTB
Opay
Access Bank
Providus
Mono Pay with Transfer
Mono Prove
Authentication
Verification
Mono Disburse
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.