Mono Status

Investigating: We are currently looking into a problem where users are experiencing difficulty in authenticating with their UBA mobile banking details on the connect and directpay widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Investigating: We have temporarily removed the Sterling Bank retail connection from the Connect widget due to a login error preventing users from linking their accounts for financial data retrieval. Our engineering team is actively working on a fix, and we will provide updates once the service is restored. If you have any questions or concerns, please don't hesitate to reach out. Thank you for your patience as we work to resolve this issue.

Investigating: We have temporarily disabled the Pay With Transfer option on the widget due to an ongoing downtime. Our engineering team is actively working to resolve this issue. We sincerely apologize for any inconvenience this may cause and will provide updates as soon as the service is fully restored.

NB: Please note that other payment methods are working as expected.

Identified: The data retrieval issue is due to intermittent service timeouts from Access Bank. We will provide updates once the service is fully restored and stable.

Investigating: We're currently investigating an issue causing data retrieval failures for some Access mobile and internet banking accounts. We apologize for any inconvenience this may have caused and will provide updates shortly.

Investigating: We are currently investigating an issue with the Moniepoint connection which is resulting in a verification error for users attempting to link their accounts for financial data retrieval and payment initiation. We will promptly provide an update once the issue has been resolved. We apologize for any inconvenience this may have caused.

Investigating: We are currently looking into a problem where users are experiencing difficulty in authenticating with their Keystone mobile banking details on the Connect widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Investigating: We are currently experiencing downtime from Access Bank, which is affecting debit transactions for certain accounts. This means you may receive a 'Do Not Honour' response when attempting a debit. We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the service is fully restored.

Investigating: We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.

Investigating: We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.

Investigating: We are currently investigating an issue with the retail connection of Sterling Bank Nigeria which is resulting in a login error when users try to authenticate their accounts for financial data and payment initiation. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently looking into a problem where users are experiencing difficulty in authenticating with their M-pesa login details. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Resolved: This incident has been resolved.

Investigating: We have temporarily disabled all Mobile and Internet Banking DirectPay connections from the widget due to an ongoing downtime. Our engineering team is actively working to resolve this issue, and we will provide updates as soon as the service is fully restored. We sincerely apologize for any inconvenience this may cause.

NB: Please note that PWB (Pay-With-Bank) connections are working as expected.

Resolved: This incident has been resolved.

Monitoring: The service is back up, and we are monitoring the results.

Investigating: We are currently experiencing an issue where UBA accounts may be debited without value received on our end, and this could lead to a backlog of failed but debited transactions. We are currently in contact with the NIBSS team and will provide updates as soon as the issue is resolved.

It is also helpful to note that reversals will be handled by the bank. We sincerely apologize for any inconvenience this may cause.