Mono Status

Resolved: This incident has been resolved.

Investigating: We have identified an outage from NIBSS impacting all mandate services and are in active communication with the NIBSS team to resolve this. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

Investigating: We are continuing to investigate this issue.

Resolved: This incident has been resolved.

Investigating: We are currently experiencing downtime with the mandate creation service from NIBSS. This means that you may encounter an error when attempting to create a mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

Resolved: This incident has been resolved.

Investigating: The debit initiation service is back up, and we are actively monitoring the results. However, the mandate creation service is still experiencing downtime. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is fully restored.

Investigating: We are currently experiencing downtime from NIBSS impacting all mandate services. This means that you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

Resolved: This incident has been resolved.

Investigating: We have identified an outage from NIBSS impacting all mandate services and are in active communication with the NIBSS team to resolve this. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

Investigating: We are continuing to investigate this issue.

Monitoring: This issue has been fixed, and we are monitoring the results.

Investigating: We are currently experiencing an issue from NIBSS where accounts may be debited without value received on our end, and this could lead to a backlog of failed but debited transactions. We are in contact with the NIBSS team and will provide updates once this issue is resolved. It is also helpful to note that reversals will be handled by the affected banks. We sincerely apologize for any inconvenience this may cause.

Resolved: This incident has been resolved.

Investigating: The debit initiation service is back up, and we are actively monitoring the results. However, the mandate creation service is still experiencing downtime. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is fully restored.

Investigating: We are currently experiencing downtime from NIBSS impacting all mandate services. This means that you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

Investigating: We're currently performing maintenance on the balance inquiry endpoint, which may result in the service being offline temporarily. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

Resolved: This incident has been resolved.

Investigating: We have identified an outage from NIBSS impacting all mandate services and are in active communication with the NIBSS team to resolve this. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

Investigating: We are continuing to investigate this issue.

Resolved: This incident has been resolved.

Investigating: The debit initiation service is back up, and we are actively monitoring the results. However, the mandate creation service is still experiencing downtime. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is fully restored.

Investigating: We are currently experiencing downtime from NIBSS impacting all mandate services. This means that you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

Resolved: This incident has been resolved.

Investigating: We have identified an outage from NIBSS impacting all mandate services and are in active communication with the NIBSS team to resolve this. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

Investigating: We are continuing to investigate this issue.

Resolved: This incident has been resolved.

Investigating: The debit initiation service is back up, and we are actively monitoring the results. However, the mandate creation service is still experiencing downtime. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is fully restored.

Investigating: We are currently experiencing downtime from NIBSS impacting all mandate services. This means that you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

Identified: We have identified a problem where mandates created using Zenith are not working properly for debit and balance inquiries. We are currently working with the Zenith and NIBSS teams to resolve this issue and apologize for any inconvenience caused. We will provide an update within the next 72 hours.

Investigating: We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.

Investigating: We are currently experiencing an issue where some users are encountering difficulties completing payment authorization with their UBA mobile banking details. We sincerely apologize for any inconvenience this may have caused, and we will promptly provide an update once the service has been restored fully. It's important to note that the issue doesn't affect all users, and some are still able to complete payments.

Resolved: This incident has been resolved.

Investigating: We are presently investigating an issue where users are encountering challenges in authenticating with their Union mobile banking details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is solely for union mobile, while internet banking remains unaffected.

Investigating: We are currently investigating an issue with the retail connection of Sterling Bank Nigeria which is resulting in a login error when users try to authenticate their accounts for financial data and payment initiation. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Investigating: We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.

Investigating: We are presently investigating an issue where users are encountering challenges in authenticating with their cowrywise login details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently looking into a problem where users are experiencing difficulty in authenticating with their M-pesa login details. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.