Mono Status
Real-time updates of Mono issues and outages
Mono status is Partial Outage
Account Linking
Data retrieval
Mandate creation
Account debit
Balance enquiry
Mandate Approval
Mandate Authorization
Active Incidents
We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB mobile. The internet banking authentication method remains unaffected.
Recently Resolved Incidents
We are currently experiencing downtime with the CAC endpoint from our provider. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
We are currently experiencing intermittent downtime from NIBSS, which may result in errors when attempting to initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is fully restored.
Due to the ongoing downtime with NIBSS, we are currently unable to verify the status of transactions that occurred between yesterday and today. As a result, payments made during this period are currently stuck in processing.
We are actively working with the NIBSS team to resolve the issue and will provide an update as soon as the service is restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
We have temporarily removed the Sterling Bank retail connection from the Connect widget due to a login error preventing users from linking their accounts for financial data retrieval. Our engineering team is actively working on a fix, and we will provide updates once the service is restored. If you have any questions or concerns, please don't hesitate to reach out. Thank you for your patience as we work to resolve this issue.
We’re currently experiencing downtime with the CAC endpoint from our provider, which is affecting the retrieval of previously registered business details. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
We are currently experiencing an issue with data retrieval for our GTB corporate connection, and we are actively investigating the cause of this disruption. Users can currently log in without any problems, but data retrieval is taking longer than expected, leading to timeouts and failed data status responses. Our financial data team is actively working on resolving this issue, and we will provide updates as soon as we have more information.
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Mono Outage Survival Guide
Mono Components
Mono Financial data
Account Linking
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Data retrieval
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Mono Telco Data
Authentication
Accounts
Mono Pay-with-bank
Account linking
Payment authorisation
Payment confirmation
Mono Direct Debit
Mandate creation
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Account debit
Due to the ongoing downtime with NIBSS, we are currently unable to verify the status of transactions that occurred between yesterday and today. As a result, payments made during this period are currently stuck in processing.
We are actively working with the NIBSS team to resolve the issue and will provide an update as soon as the service is restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
We are currently experiencing intermittent downtime from NIBSS, which may result in errors when attempting to initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is fully restored.
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Balance enquiry
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Mandate Approval
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Mandate Authorization
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Mono Lookup
CAC Lookup
We are currently experiencing downtime with the CAC endpoint from our provider. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
We’re currently experiencing downtime with the CAC endpoint from our provider, which is affecting the retrieval of previously registered business details. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
BVN Lookup
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
BVN iGree
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
360View
NIN Lookup
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Account number lookup
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Mono Pages
Statement Pages
Payment Pages
Mono Product Endpoints
Account
Investment
Data Sync
Identity
Transactions
Payment initiation endpoint
Verify transaction endpoint
Mono Direct Debit connections
Zenith Bank
Sterling Bank
Wema Bank
Access Bank
GTBank
UBA
Fidelity Bank
Stanbic IBTC
Mono Data Connections - Nigeria
First Bank
GTBank
Access Bank
Kuda Bank
Standard Chartered
Stanbic IBTC Bank
FCMB
We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB mobile. The internet banking authentication method remains unaffected.
Zenith Bank
Fidelity Bank
United Bank for Africa
Wallets Africa
Union Bank of Nigeria
Sterling Bank
We have temporarily removed the Sterling Bank retail connection from the Connect widget due to a login error preventing users from linking their accounts for financial data retrieval. Our engineering team is actively working on a fix, and we will provide updates once the service is restored. If you have any questions or concerns, please don't hesitate to reach out. Thank you for your patience as we work to resolve this issue.
ALAT by WEMA
Polaris Bank
EcoBank
Jaiz Bank
Unity Bank
Piggyvest
Cowrywise
VULTe Digital Bank
Heritage Bank
Providus Bank
Brass
Globus Bank
Chaka
Risevest
Trove
Paystack
Flutterwave
Opay
Cowrywise
gomoney
Keystone Bank
AltBank
Moniepoint
GTB Corporate
We are currently experiencing an issue with data retrieval for our GTB corporate connection, and we are actively investigating the cause of this disruption. Users can currently log in without any problems, but data retrieval is taking longer than expected, leading to timeouts and failed data status responses. Our financial data team is actively working on resolving this issue, and we will provide updates as soon as we have more information.
Mono Data Connections - Kenya
Absa Bank
NCBA Bank
KCB Bank
M-Pesa
Stanbic Bank
Equity Bank
Co-Operative Bank
Mono Data Connections - Ghana
Momo
Standard Chartered
Stanbic Bank
Fidelity Bank
Ecobank
GTBank
Airtel Tigo
Mono Dashboard
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Mono Portal
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Mono Website
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Mono Settlements and Payouts
Mono Pay-with-bank connections
GTBank
Kuda Bank
FCMB Bank
ALAT by Wema
Paga
Mono DirectPay
DirectPay (Mobile & Internet banking)
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Mono DirectPay Connections
GTB
Opay
Access Bank
Providus
Mono Pay with Transfer
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Mono Prove
Authentication
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Verification
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
