Mono Status

Monitoring: A fix has been implemented, and we are monitoring the results.

Investigating: We are currently experiencing downtime from our provider, which may result in errors when attempting to initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the team to resolve this and will provide an update as soon as the service is fully restored.

Resolved: This incident has been resolved.

Investigating: The issue affecting the e-mandate approval service from our provider has now been resolved. Mandate approvals are functioning normally again. We sincerely apologise for the inconvenience caused and appreciate your patience while this was being addressed.

Investigating: We are currently experiencing downtime with the e-mandate approval service from our provider. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently experiencing a downtime with the e-mandate approval service from our provider. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

Resolved: The issue affecting the BVN iGree endpoint from our provider has now been resolved. BVN lookup requests and Mono Sweep Mandate creation are functioning normally again. We sincerely apologise for the inconvenience caused and appreciate your patience while this was being addressed.

Identified: We are currently experiencing downtime with the BVN iGree endpoint from our provider. This means you may encounter errors when initiating BVN lookup of your customers and when trying to create a Mono Sweep Mandate. We sincerely apologise for any inconvenience this may cause. We are in active communication with our provider to resolve this and will provide an update as soon as the service is restored.

Resolved: The issue affecting the BVN iGree endpoint from our provider has now been resolved. BVN lookup requests and Mono Sweep Mandate creation are functioning normally again. We sincerely apologise for the inconvenience caused and appreciate your patience while this was being addressed.

Identified: We are currently experiencing downtime with the BVN iGree endpoint from our provider. This means you may encounter errors when initiating BVN lookup of your customers and when trying to create a Mono Sweep Mandate. We sincerely apologise for any inconvenience this may cause. We are in active communication with our provider to resolve this and will provide an update as soon as the service is restored.

Resolved: This incident has been resolved.

Investigating: The issue affecting the e-mandate approval service from our provider has now been resolved. Mandate approvals are functioning normally again. We sincerely apologise for the inconvenience caused and appreciate your patience while this was being addressed.

Investigating: We are currently experiencing downtime with the e-mandate approval service from our provider. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently experiencing a downtime with the e-mandate approval service from our provider. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

Resolved: The issue affecting the BVN iGree endpoint from our provider has now been resolved. BVN lookup requests and Mono Sweep Mandate creation are functioning normally again. We sincerely apologise for the inconvenience caused and appreciate your patience while this was being addressed.

Identified: We are currently experiencing downtime with the BVN iGree endpoint from our provider. This means you may encounter errors when initiating BVN lookup of your customers and when trying to create a Mono Sweep Mandate. We sincerely apologise for any inconvenience this may cause. We are in active communication with our provider to resolve this and will provide an update as soon as the service is restored.

Monitoring: We are currently experiencing an intermittent issue with our provider affecting OTP validation requests. As a result, some users may experience failures when attempting to validate OTPs.

Our team is actively monitoring the issue with the provider and working towards a full resolution. We sincerely apologise for any inconvenience this may cause and appreciate your patience.

Resolved: The issue affecting the BVN iGree endpoint from our provider has now been resolved. BVN lookup requests and Mono Sweep Mandate creation are functioning normally again. We sincerely apologise for the inconvenience caused and appreciate your patience while this was being addressed.

Identified: We are currently experiencing downtime with the BVN iGree endpoint from our provider. This means you may encounter errors when initiating BVN lookup of your customers and when trying to create a Mono Sweep Mandate. We sincerely apologise for any inconvenience this may cause. We are in active communication with our provider to resolve this and will provide an update as soon as the service is restored.

Monitoring: A fix has been deployed for the issue affecting authentication across multiple banks. Services are now recovering, and our team is actively monitoring performance to ensure stability.

We appreciate your patience while this was being addressed and will continue to provide updates as needed.

Investigating: We are currently investigating an issue affecting account linking and authentication across multiple banks (including GTBank, Access Bank, Union Bank, Zenith Bank, First Bank, Globus Bank, Fidelity Bank, and Opay). As a result, some users may experience challenges when attempting to authenticate and link their accounts for financial data retrieval.

This is due to an internal system issue, and our engineering team is actively working to resolve it as quickly as possible.

We sincerely apologise for the inconvenience caused and will provide updates as soon as the service is fully restored.

Monitoring: A fix has been deployed for the issue affecting authentication across multiple banks. Services are now recovering, and our team is actively monitoring performance to ensure stability.

We appreciate your patience while this was being addressed and will continue to provide updates as needed.

Investigating: We are currently investigating an issue affecting account linking and authentication across multiple banks (including GTBank, Access Bank, Union Bank, Zenith Bank, First Bank, Globus Bank, Fidelity Bank, and Opay). As a result, some users may experience challenges when attempting to authenticate and link their accounts for financial data retrieval.

This is due to an internal system issue, and our engineering team is actively working to resolve it as quickly as possible.

We sincerely apologise for the inconvenience caused and will provide updates as soon as the service is fully restored.

Monitoring: A fix has been deployed for the issue affecting authentication across multiple banks. Services are now recovering, and our team is actively monitoring performance to ensure stability.

We appreciate your patience while this was being addressed and will continue to provide updates as needed.

Investigating: We are currently investigating an issue affecting account linking and authentication across multiple banks (including GTBank, Access Bank, Union Bank, Zenith Bank, First Bank, Globus Bank, Fidelity Bank, and Opay). As a result, some users may experience challenges when attempting to authenticate and link their accounts for financial data retrieval.

This is due to an internal system issue, and our engineering team is actively working to resolve it as quickly as possible.

We sincerely apologise for the inconvenience caused and will provide updates as soon as the service is fully restored.

Monitoring: A fix has been deployed for the issue affecting authentication across multiple banks. Services are now recovering, and our team is actively monitoring performance to ensure stability.

We appreciate your patience while this was being addressed and will continue to provide updates as needed.

Investigating: We are currently investigating an issue affecting account linking and authentication across multiple banks (including GTBank, Access Bank, Union Bank, Zenith Bank, First Bank, Globus Bank, Fidelity Bank, and Opay). As a result, some users may experience challenges when attempting to authenticate and link their accounts for financial data retrieval.

This is due to an internal system issue, and our engineering team is actively working to resolve it as quickly as possible.

We sincerely apologise for the inconvenience caused and will provide updates as soon as the service is fully restored.

Monitoring: A fix has been deployed for the issue affecting authentication across multiple banks. Services are now recovering, and our team is actively monitoring performance to ensure stability.

We appreciate your patience while this was being addressed and will continue to provide updates as needed.

Investigating: We are currently investigating an issue affecting account linking and authentication across multiple banks (including GTBank, Access Bank, Union Bank, Zenith Bank, First Bank, Globus Bank, Fidelity Bank, and Opay). As a result, some users may experience challenges when attempting to authenticate and link their accounts for financial data retrieval.

This is due to an internal system issue, and our engineering team is actively working to resolve it as quickly as possible.

We sincerely apologise for the inconvenience caused and will provide updates as soon as the service is fully restored.

Monitoring: A fix has been deployed for the issue affecting authentication across multiple banks. Services are now recovering, and our team is actively monitoring performance to ensure stability.

We appreciate your patience while this was being addressed and will continue to provide updates as needed.

Investigating: We are currently investigating an issue affecting account linking and authentication across multiple banks (including GTBank, Access Bank, Union Bank, Zenith Bank, First Bank, Globus Bank, Fidelity Bank, and Opay). As a result, some users may experience challenges when attempting to authenticate and link their accounts for financial data retrieval.

This is due to an internal system issue, and our engineering team is actively working to resolve it as quickly as possible.

We sincerely apologise for the inconvenience caused and will provide updates as soon as the service is fully restored.

Monitoring: A fix has been deployed for the issue affecting authentication across multiple banks. Services are now recovering, and our team is actively monitoring performance to ensure stability.

We appreciate your patience while this was being addressed and will continue to provide updates as needed.

Investigating: We are currently investigating an issue affecting account linking and authentication across multiple banks (including GTBank, Access Bank, Union Bank, Zenith Bank, First Bank, Globus Bank, Fidelity Bank, and Opay). As a result, some users may experience challenges when attempting to authenticate and link their accounts for financial data retrieval.

This is due to an internal system issue, and our engineering team is actively working to resolve it as quickly as possible.

We sincerely apologise for the inconvenience caused and will provide updates as soon as the service is fully restored.