Mono Status

Investigating: Due to the ongoing downtime with NIBSS, we are currently unable to verify the status of transactions that occurred between yesterday and today. As a result, payments made during this period are currently stuck in processing.

We are actively working with the NIBSS team to resolve the issue and will provide an update as soon as the service is restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience.

Investigating: We are currently experiencing intermittent downtime from NIBSS, which may result in errors when attempting to initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is fully restored.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing intermittent downtime from NIBSS, which may result in errors when attempting to initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is fully restored.

Monitoring: The service is back up, and we are monitoring the results.

Investigating: We are currently experiencing intermittent downtime from NIBSS, which may result in errors when attempting to initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

Identified: We’re currently experiencing downtime with the CAC endpoint from our provider, which is affecting the retrieval of previously registered business details. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.

Investigating: We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB mobile. The internet banking authentication method remains unaffected.

Investigating: We are currently experiencing an issue with data retrieval for our GTB corporate connection, and we are actively investigating the cause of this disruption. Users can currently log in without any problems, but data retrieval is taking longer than expected, leading to timeouts and failed data status responses. Our financial data team is actively working on resolving this issue, and we will provide updates as soon as we have more information.

Resolved: This incident has been resolved.

Investigating: We are currently experiencing a downtime with Fidelity Bank, which is affecting mandate approvals. As a result, mandates are not being approved after users send the N50 authorization fee.

We sincerely apologize for any inconvenience this may cause and will provide an update once the service is restored. In the meantime, we recommend using Paystack Titan as the destination account for authorization transfers.