Mono status is Partial Outage

Wed 18
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now
Mandate creation
Wed 18
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Fri 20
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now
Account debit
Wed 18
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Mon 23
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now
Mandate Approval
Wed 18
Thu 19
Fri 20
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Mon 23
Tue 24
now
BVN iGree
Wed 18
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Fri 20
Sat 21
Sun 22
Mon 23
Tue 24
now

Mono Direct Debit connections

Wed 18
Thu 19
Fri 20
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Mon 23
Tue 24
now
Sterling Bank
Wed 18
Thu 19
Fri 20
Sat 21
Sun 22
Mon 23
Tue 24
now

Mono Data Connections - Nigeria

Wed 18
Thu 19
Fri 20
Sat 21
Sun 22
Mon 23
Tue 24
now
Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Direct Debit: Sterling Bank Downtime
Started 23 Jun 2025 10:49:56 (2 days ago), still ongoing
Minor Incident
Investigating
Sterling Bank

We are currently experiencing downtime from Sterling Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. We sincerely apologize for any inconvenience this may cause and are actively working with the NIBSS team to resolve it. We will provide updates as soon as the service is fully restored.

FCMB Mobile (Authentication Outage)
Started 18 Apr 2025 16:53:52 (2 months ago), still ongoing
Minor Incident
Investigating
FCMB

We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB mobile. The internet banking authentication method remains unaffected.

GTB Corporate Banking (Data Retrieval)
Started 8 Apr 2025 08:41:15 (3 months ago), still ongoing
Minor Incident
Investigating
GTB Corporate

We are currently experiencing an issue with data retrieval for our GTB corporate connection, and we are actively investigating the cause of this disruption. Users can currently log in without any problems, but data retrieval is taking longer than expected, leading to timeouts and failed data status responses. Our financial data team is actively working on resolving this issue, and we will provide updates as soon as we have more information.

UBA Mobile (Authentication Outage)
Started 17 Feb 2025 09:27:53 (4 months ago), still ongoing
Major Incident
Investigating
United Bank for Africa

We are currently looking into a problem where users are experiencing difficulty in authenticating with their UBA mobile banking details on the connect and directpay widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Sterling Bank (Personal Banking)
Started 10 Feb 2025 09:41:33 (4 months ago), still ongoing
Critical Incident
Investigating
Sterling Bank

We have temporarily removed the Sterling Bank retail connection from the Connect widget due to a login error preventing users from linking their accounts for financial data retrieval. Our engineering team is actively working on a fix, and we will provide updates once the service is restored. If you have any questions or concerns, please don't hesitate to reach out. Thank you for your patience as we work to resolve this issue.

Moniepoint (Authentication Outage)
Started 8 Jan 2025 11:31:54 (6 months ago), still ongoing
Major Incident
Investigating
Moniepoint

We are currently investigating an issue with the Moniepoint connection which is resulting in a verification error for users attempting to link their accounts for financial data retrieval and payment initiation. We will promptly provide an update once the issue has been resolved. We apologize for any inconvenience this may have caused.

Keystone Mobile (Authentication Outage)
Started 28 Oct 2024 08:31:57 (8 months ago), still ongoing
Major Incident
Investigating
Keystone Bank

We are currently looking into a problem where users are experiencing difficulty in authenticating with their Keystone mobile banking details on the Connect widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Sterling Bank (Corporate) Downtime
Started 11 Sep 2024 08:16:56 (10 months ago), still ongoing
Major Incident
Investigating
Sterling Bank

We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.

GTBank Mobile (Authentication Outage)
Started 11 Jun 2024 11:19:38 (1 year ago), still ongoing
Critical Incident
Investigating
GTBank

We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.

Sterling Bank (Retail) Authentication Outage
Started 31 May 2024 09:06:28 (1 year ago), still ongoing
Major Incident
Investigating
Sterling Bank

We are currently investigating an issue with the retail connection of Sterling Bank Nigeria which is resulting in a login error when users try to authenticate their accounts for financial data and payment initiation. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Recently Resolved Incidents

NIBSS Direct Debit downtime
Started 23 Jun 2025 15:32:33 (2 days ago), resolved 24 Jun 2025 07:00:19 (21 hours ago)
Minor Incident
Resolved
Mandate creation
Account debit
Mandate Approval

We are currently experiencing intermittent downtime from NIBSS, which is impacting the Direct Debit service. This means you may encounter errors when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

BVN (iGree) Downtime
Started 20 Jun 2025 10:16:22 (5 days ago), resolved 20 Jun 2025 16:15:51 (5 days ago)
Major Incident
Resolved
BVN iGree

We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when attempting to initiate a BVN lookup. We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the service is fully restored.

GTB Data Retrieval
Started 19 Jun 2025 12:13:05 (6 days ago), resolved 20 Jun 2025 11:44:29 (5 days ago)
Minor Incident
Resolved
GTBank

We are currently facing an issue with data retrieval for our GTB internet baking connection, and we are actively investigating the cause of this disruption. Users can currently log in without any problems, but data retrieval is taking longer than anticipated, leading to timeouts and failed data status responses. Our financial data team is actively working on resolving this issue, and we will provide updates as soon as we have more information.

Mono Outage Survival Guide

A step-by-step guide to help you survive a Mono outage
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    Mono Components

    Wed 18
    Thu 19
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    Mon 23
    Tue 24
    now

    Mono Financial data

    Wed 18
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    Fri 20
    Sat 21
    Sun 22
    Mon 23
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    now
    Account Linking
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    Mon 23
    Tue 24
    now
    Data retrieval
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
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    Tue 24
    now

    Mono Telco Data

    Wed 18
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    now
    Authentication
    Wed 18
    Thu 19
    Fri 20
    Sat 21
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    Mon 23
    Tue 24
    now
    Accounts
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    Mon 23
    Tue 24
    now

    Mono Pay-with-bank

    Wed 18
    Thu 19
    Fri 20
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    Sun 22
    Mon 23
    Tue 24
    now
    Account linking
    Wed 18
    Thu 19
    Fri 20
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    now
    Payment authorisation
    Wed 18
    Thu 19
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    Sat 21
    Sun 22
    Mon 23
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    now
    Payment confirmation
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    Mon 23
    Tue 24
    now

    Mono Direct Debit

    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    Mon 23
    Tue 24
    now
    Mandate creation
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    Mon 23
    Tue 24
    now
    NIBSS Direct Debit downtime
    Started 23 Jun 2025 15:32:33 (2 days ago), resolved 24 Jun 2025 07:00:19 (21 hours ago)
    Minor Incident
    Resolved
    Mandate creation
    Account debit
    Mandate Approval

    We are currently experiencing intermittent downtime from NIBSS, which is impacting the Direct Debit service. This means you may encounter errors when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

    Account debit
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    Mon 23
    Tue 24
    now
    NIBSS Direct Debit downtime
    Started 23 Jun 2025 15:32:33 (2 days ago), resolved 24 Jun 2025 07:00:19 (21 hours ago)
    Minor Incident
    Resolved
    Mandate creation
    Account debit
    Mandate Approval

    We are currently experiencing intermittent downtime from NIBSS, which is impacting the Direct Debit service. This means you may encounter errors when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

    Balance enquiry
    Wed 18
    Thu 19
    Fri 20
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    Tue 24
    now
    Mandate Approval
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    Mon 23
    Tue 24
    now
    NIBSS Direct Debit downtime
    Started 23 Jun 2025 15:32:33 (2 days ago), resolved 24 Jun 2025 07:00:19 (21 hours ago)
    Minor Incident
    Resolved
    Mandate creation
    Account debit
    Mandate Approval

    We are currently experiencing intermittent downtime from NIBSS, which is impacting the Direct Debit service. This means you may encounter errors when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

    Mandate Authorization
    Wed 18
    Thu 19
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    Tue 24
    now

    Mono Lookup

    Wed 18
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    now
    CAC Lookup
    Wed 18
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    now
    BVN Lookup
    Wed 18
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    now
    BVN iGree
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    Mon 23
    Tue 24
    now
    BVN (iGree) Downtime
    Started 20 Jun 2025 10:16:22 (5 days ago), resolved 20 Jun 2025 16:15:51 (5 days ago)
    Major Incident
    Resolved
    BVN iGree

    We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when attempting to initiate a BVN lookup. We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the service is fully restored.

    360View
    Wed 18
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    now
    NIN Lookup
    Wed 18
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    now
    Account number lookup
    Wed 18
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    now

    Mono Pages

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    Statement Pages
    Wed 18
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    now
    Payment Pages
    Wed 18
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    now

    Mono Product Endpoints

    Wed 18
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    now
    Account
    Wed 18
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    now
    Investment
    Wed 18
    Thu 19
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    now
    Data Sync
    Wed 18
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    now
    Identity
    Wed 18
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    Transactions
    Wed 18
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    now
    Payment initiation endpoint
    Wed 18
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    now
    Verify transaction endpoint
    Wed 18
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    Mono Direct Debit connections

    Wed 18
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    now
    Zenith Bank
    Wed 18
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    now
    Sterling Bank
    Wed 18
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    Direct Debit: Sterling Bank Downtime
    Started 23 Jun 2025 10:49:56 (2 days ago), still ongoing
    Minor Incident
    Investigating
    Sterling Bank

    We are currently experiencing downtime from Sterling Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. We sincerely apologize for any inconvenience this may cause and are actively working with the NIBSS team to resolve it. We will provide updates as soon as the service is fully restored.

    Wema Bank
    Wed 18
    Thu 19
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    now
    Access Bank
    Wed 18
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    now
    GTBank
    Wed 18
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    now
    UBA
    Wed 18
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    now
    Fidelity Bank
    Wed 18
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    now
    Stanbic IBTC
    Wed 18
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    Tue 24
    now

    Mono Data Connections - Nigeria

    Wed 18
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    now
    First Bank
    Wed 18
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    now
    GTBank
    Wed 18
    Thu 19
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    now
    GTBank Mobile (Authentication Outage)
    Started 11 Jun 2024 11:19:38 (1 year ago), still ongoing
    Critical Incident
    Investigating
    GTBank

    We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.

    GTB Data Retrieval
    Started 19 Jun 2025 12:13:05 (6 days ago), resolved 20 Jun 2025 11:44:29 (5 days ago)
    Minor Incident
    Resolved
    GTBank

    We are currently facing an issue with data retrieval for our GTB internet baking connection, and we are actively investigating the cause of this disruption. Users can currently log in without any problems, but data retrieval is taking longer than anticipated, leading to timeouts and failed data status responses. Our financial data team is actively working on resolving this issue, and we will provide updates as soon as we have more information.

    Access Bank
    Wed 18
    Thu 19
    Fri 20
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    Sun 22
    Mon 23
    Tue 24
    now
    Kuda Bank
    Wed 18
    Thu 19
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    Tue 24
    now
    Standard Chartered
    Wed 18
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    now
    Stanbic IBTC Bank
    Wed 18
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    now
    FCMB
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    Mon 23
    Tue 24
    now
    FCMB Mobile (Authentication Outage)
    Started 18 Apr 2025 16:53:52 (2 months ago), still ongoing
    Minor Incident
    Investigating
    FCMB

    We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB mobile. The internet banking authentication method remains unaffected.

    Zenith Bank
    Wed 18
    Thu 19
    Fri 20
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    Sun 22
    Mon 23
    Tue 24
    now
    Fidelity Bank
    Wed 18
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    now
    United Bank for Africa
    Wed 18
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    Sat 21
    Sun 22
    Mon 23
    Tue 24
    now
    UBA Mobile (Authentication Outage)
    Started 17 Feb 2025 09:27:53 (4 months ago), still ongoing
    Major Incident
    Investigating
    United Bank for Africa

    We are currently looking into a problem where users are experiencing difficulty in authenticating with their UBA mobile banking details on the connect and directpay widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

    Wallets Africa
    Wed 18
    Thu 19
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    Tue 24
    now
    Union Bank of Nigeria
    Wed 18
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    now
    Sterling Bank
    Wed 18
    Thu 19
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    Sun 22
    Mon 23
    Tue 24
    now
    Sterling Bank (Retail) Authentication Outage
    Started 31 May 2024 09:06:28 (1 year ago), still ongoing
    Major Incident
    Investigating
    Sterling Bank

    We are currently investigating an issue with the retail connection of Sterling Bank Nigeria which is resulting in a login error when users try to authenticate their accounts for financial data and payment initiation. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

    Sterling Bank (Corporate) Downtime
    Started 11 Sep 2024 08:16:56 (10 months ago), still ongoing
    Major Incident
    Investigating
    Sterling Bank

    We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.

    Sterling Bank (Personal Banking)
    Started 10 Feb 2025 09:41:33 (4 months ago), still ongoing
    Critical Incident
    Investigating
    Sterling Bank

    We have temporarily removed the Sterling Bank retail connection from the Connect widget due to a login error preventing users from linking their accounts for financial data retrieval. Our engineering team is actively working on a fix, and we will provide updates once the service is restored. If you have any questions or concerns, please don't hesitate to reach out. Thank you for your patience as we work to resolve this issue.

    ALAT by WEMA
    Wed 18
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    now
    Polaris Bank
    Wed 18
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    now
    EcoBank
    Wed 18
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    now
    Jaiz Bank
    Wed 18
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    now
    Unity Bank
    Wed 18
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    now
    Piggyvest
    Wed 18
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    Fri 20
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    now
    Cowrywise
    Wed 18
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    now
    VULTe Digital Bank
    Wed 18
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    now
    Heritage Bank
    Wed 18
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    now
    Providus Bank
    Wed 18
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    now
    Brass
    Wed 18
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    now
    Globus Bank
    Wed 18
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    now
    Chaka
    Wed 18
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    Fri 20
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    now
    Risevest
    Wed 18
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    now
    Trove
    Wed 18
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    now
    Paystack
    Wed 18
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    now
    Flutterwave
    Wed 18
    Thu 19
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    now
    Opay
    Wed 18
    Thu 19
    Fri 20
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    Sun 22
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    now
    Cowrywise
    Wed 18
    Thu 19
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    now
    gomoney
    Wed 18
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    now
    Keystone Bank
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    Mon 23
    Tue 24
    now
    Keystone Mobile (Authentication Outage)
    Started 28 Oct 2024 08:31:57 (8 months ago), still ongoing
    Major Incident
    Investigating
    Keystone Bank

    We are currently looking into a problem where users are experiencing difficulty in authenticating with their Keystone mobile banking details on the Connect widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

    AltBank
    Wed 18
    Thu 19
    Fri 20
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    Sun 22
    Mon 23
    Tue 24
    now
    Moniepoint
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    Mon 23
    Tue 24
    now
    Moniepoint (Authentication Outage)
    Started 8 Jan 2025 11:31:54 (6 months ago), still ongoing
    Major Incident
    Investigating
    Moniepoint

    We are currently investigating an issue with the Moniepoint connection which is resulting in a verification error for users attempting to link their accounts for financial data retrieval and payment initiation. We will promptly provide an update once the issue has been resolved. We apologize for any inconvenience this may have caused.

    GTB Corporate
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    Mon 23
    Tue 24
    now
    GTB Corporate Banking (Data Retrieval)
    Started 8 Apr 2025 08:41:15 (3 months ago), still ongoing
    Minor Incident
    Investigating
    GTB Corporate

    We are currently experiencing an issue with data retrieval for our GTB corporate connection, and we are actively investigating the cause of this disruption. Users can currently log in without any problems, but data retrieval is taking longer than expected, leading to timeouts and failed data status responses. Our financial data team is actively working on resolving this issue, and we will provide updates as soon as we have more information.

    Mono Data Connections - Kenya

    Wed 18
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    now
    Absa Bank
    Wed 18
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    Tue 24
    now
    NCBA Bank
    Wed 18
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    now
    KCB Bank
    Wed 18
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    now
    M-Pesa
    Wed 18
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    now
    Stanbic Bank
    Wed 18
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    now
    Equity Bank
    Wed 18
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    Tue 24
    now
    Co-Operative Bank
    Wed 18
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    now

    Mono Data Connections - Ghana

    Wed 18
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    Tue 24
    now
    Momo
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
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    Tue 24
    now
    Standard Chartered
    Wed 18
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    Stanbic Bank
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    Fidelity Bank
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    Ecobank
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    GTBank
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    Airtel Tigo
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    Mono Dashboard

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    Mono Portal

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    Mono Website

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    Mono Settlements and Payouts

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    Mono Pay-with-bank connections

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    GTBank
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    Kuda Bank
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    FCMB Bank
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    ALAT by Wema
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    Paga
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    Pocket
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    Mono DirectPay

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    DirectPay (Mobile & Internet banking)
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    Mono DirectPay Connections

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    GTB
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    Opay
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    Access Bank
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    Providus
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    Mono Pay with Transfer

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