Mono Status
Real-time updates of Mono issues and outages
Mono status is Operational
Mandate creation
Account debit
Mandate Approval
Mono Sweep
Debit Readiness
CAC Lookup
Verification
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Active Incidents
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
We are currently experiencing downtime from Providus Bank, which is impacting mandate approval. As a result, mandates are not being approved after users send the N50 activation fee.
Please note that this issue is from the bank directly, and we are actively working with the NIBSS team to resolve it. In the meantime, mandate creation for Providus Bank has been temporarily disabled.
Debit processing remains unaffected and continues to operate normally.
We sincerely apologize for the inconvenience and will provide updates as soon as service is restored.
Recently Resolved Incidents
We are presently investigating an issue where users are encountering challenges in verifying their identity details on the Prove widget. Consequently, they are unable to complete the verification process. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running.
We are currently experiencing temporary downtime on the CAC search and profile endpoints due to an issue with our service provider (CAC). Our team is actively following up, and we will notify you as soon as normal service resumes. We apologise for any inconvenience caused.
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate or initiate a debit.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Mono Outage Survival Guide
Mono Components
Mono Financial data
Account Linking
Data retrieval
Mono Telco Data
Authentication
Accounts
Mono Pay-with-bank
Account linking
Payment authorisation
Payment confirmation
Mono Direct Debit
Mandate creation
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
We are currently experiencing downtime from Providus Bank, which is impacting mandate approval. As a result, mandates are not being approved after users send the N50 activation fee.
Please note that this issue is from the bank directly, and we are actively working with the NIBSS team to resolve it. In the meantime, mandate creation for Providus Bank has been temporarily disabled.
Debit processing remains unaffected and continues to operate normally.
We sincerely apologize for the inconvenience and will provide updates as soon as service is restored.
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate or initiate a debit.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Account debit
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate or initiate a debit.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Balance enquiry
Mandate Approval
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate or initiate a debit.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Mandate Authorization
Mono Sweep
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate or initiate a debit.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Debit Readiness
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate or initiate a debit.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Mono Lookup
CAC Lookup
We are currently experiencing temporary downtime on the CAC search and profile endpoints due to an issue with our service provider (CAC). Our team is actively following up, and we will notify you as soon as normal service resumes. We apologise for any inconvenience caused.
BVN Lookup
BVN iGree
360View
NIN Lookup
Account number lookup
Address Verification
Passport Lookup
TIN Lookup
Mono Pages
Statement Pages
Payment Pages
Mono Product Endpoints
Account
Investment
Data Sync
Identity
Transactions
Payment initiation endpoint
Verify transaction endpoint
Mono Direct Debit connections
Zenith Bank
Sterling Bank
Wema Bank
Access Bank
GTBank
UBA
Fidelity Bank
Stanbic IBTC
Mono Data Connections - Nigeria
First Bank
GTBank
Access Bank
Kuda Bank
Standard Chartered
Stanbic IBTC Bank
FCMB
Zenith Bank
Fidelity Bank
United Bank for Africa
Wallets Africa
Union Bank of Nigeria
Sterling Bank
ALAT by WEMA
Polaris Bank
EcoBank
Jaiz Bank
Unity Bank
Piggyvest
Cowrywise
VULTe Digital Bank
Heritage Bank
Providus Bank
Brass
Globus Bank
Chaka
Risevest
Trove
Paystack
Flutterwave
Opay
Cowrywise
gomoney
Keystone Bank
AltBank
Moniepoint
GTB Corporate
Mono Data Connections - Kenya
Absa Bank
NCBA Bank
KCB Bank
M-Pesa
Stanbic Bank
Equity Bank
Co-Operative Bank
Mono Data Connections - Ghana
Momo
Standard Chartered
Stanbic Bank
Fidelity Bank
Ecobank
GTBank
Airtel Tigo
Mono Dashboard
Mono Portal
Mono Website
Mono Settlements and Payouts
Mono Pay-with-bank connections
GTBank
Kuda Bank
FCMB Bank
ALAT by Wema
Paga
Mono DirectPay
DirectPay (Mobile & Internet banking)
DirectPay
Mono DirectPay Connections
GTB
Opay
Access Bank
Providus
Mono Pay with Transfer
Mono Prove
Authentication
Verification
We are presently investigating an issue where users are encountering challenges in verifying their identity details on the Prove widget. Consequently, they are unable to complete the verification process. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running.