Mono Status

Resolved: This incident has been resolved.

Monitoring: The debit service has been restored, and the approval issue for transfers to the Paystack-Titan account has been resolved. However, mandate approval for transfers to Fidelity Bank is still experiencing downtime. We will provide an update once the service is fully restored.

Investigating: We are currently experiencing downtime from NIBSS, which is affecting the mandate approval and debit services. As a result, mandates are not being approved after users send the N50 fee, and debits are failing. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

Resolved: This incident has been resolved.

Monitoring: The debit service has been restored, and the approval issue for transfers to the Paystack-Titan account has been resolved. However, mandate approval for transfers to Fidelity Bank is still experiencing downtime. We will provide an update once the service is fully restored.

Investigating: We are currently experiencing downtime from NIBSS, which is affecting the mandate approval and debit services. As a result, mandates are not being approved after users send the N50 fee, and debits are failing. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

Investigating: We are currently experiencing downtime from Access Bank, which is affecting debit transactions for certain accounts. This means you may receive a 'Do Not Honour' response when attempting a debit. We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the service is fully restored.

Investigating: We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.

Investigating: We are currently investigating an issue with the retail connection of Sterling Bank Nigeria which is resulting in a login error when users try to authenticate their accounts for financial data and payment initiation. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Investigating: We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.

Investigating: We are currently looking into a problem where users are experiencing difficulty in authenticating with their Keystone mobile banking details on the Connect widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Investigating: We are currently investigating an issue with the Moniepoint connection which is resulting in a verification error for users attempting to link their accounts for financial data retrieval and payment initiation. We will promptly provide an update once the issue has been resolved. We apologize for any inconvenience this may have caused.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently looking into a problem where users are experiencing difficulty in authenticating with their M-pesa login details. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Resolved: This incident has been resolved.

Investigating: We have temporarily disabled all Mobile and Internet Banking DirectPay connections from the widget due to an ongoing downtime. Our engineering team is actively working to resolve this issue. We sincerely apologize for any inconvenience this may cause and will provide updates as soon as the service is fully restored.

NB: Please note that PWB (Pay-With-Bank) connections are working as expected.

Investigating: We are currently investigating an issue with the Opay connection which is resulting in a login error for users attempting to link their accounts for payment initiation. Our engineering team is working hard to resolve this, and we will provide updates once the issue is resolved. We apologize for any inconvenience this may have caused.

Investigating: We are currently investigating an issue with the Providus connection, resulting in errors when users attempt to complete payment transactions. Our engineering team is working hard to resolve this, and we will provide updates once the issue is resolved. We apologize for any inconvenience this may have caused.