Mono Status
Real-time updates of Mono issues and outages
Mono status is Operational
Mandate creation
Account debit
Balance enquiry
Mono Sweep
NIN Lookup
TIN Lookup
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Active Incidents
We are currently experiencing downtime from Zenith Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit.
We sincerely apologize for any inconvenience this may cause and are actively working with the team and NIBSS to resolve it. We will provide updates as soon as the service is fully restored.
Recently Resolved Incidents
We are currently experiencing an issue affecting Direct Debit requests across our endpoints. Depending on the endpoint, requests may experience failures, timeouts, or degraded performance.
Our team is actively investigating the issue and working to restore normal service as quickly as possible.
We sincerely apologize for the inconvenience caused.
NB: In the meantime, please avoid retrying requests until you have confirmed their final status, as the request may have been processed successfully.
We will provide updates once the service is fully restored.
We are currently experiencing downtime with the NIN Lookup endpoint from our provider. We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.
We are currently experiencing downtime with the TIN Lookup endpoint from our provider. We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.
Mono Outage Survival Guide
Mono Components
Mono Financial data
Account Linking
Data retrieval
Mono Telco Data
Authentication
Accounts
Mono Pay-with-bank
Account linking
Payment authorisation
Payment confirmation
Mono Direct Debit
Mandate creation
We are currently experiencing an issue affecting Direct Debit requests across our endpoints. Depending on the endpoint, requests may experience failures, timeouts, or degraded performance.
Our team is actively investigating the issue and working to restore normal service as quickly as possible.
We sincerely apologize for the inconvenience caused.
NB: In the meantime, please avoid retrying requests until you have confirmed their final status, as the request may have been processed successfully.
We will provide updates once the service is fully restored.
Account debit
We are currently experiencing an issue affecting Direct Debit requests across our endpoints. Depending on the endpoint, requests may experience failures, timeouts, or degraded performance.
Our team is actively investigating the issue and working to restore normal service as quickly as possible.
We sincerely apologize for the inconvenience caused.
NB: In the meantime, please avoid retrying requests until you have confirmed their final status, as the request may have been processed successfully.
We will provide updates once the service is fully restored.
We are currently experiencing downtime from Zenith Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit.
We sincerely apologize for any inconvenience this may cause and are actively working with the team and NIBSS to resolve it. We will provide updates as soon as the service is fully restored.
Balance enquiry
We are currently experiencing an issue affecting Direct Debit requests across our endpoints. Depending on the endpoint, requests may experience failures, timeouts, or degraded performance.
Our team is actively investigating the issue and working to restore normal service as quickly as possible.
We sincerely apologize for the inconvenience caused.
NB: In the meantime, please avoid retrying requests until you have confirmed their final status, as the request may have been processed successfully.
We will provide updates once the service is fully restored.
Mandate Approval
Mandate Authorization
Mono Sweep
We are currently experiencing an issue affecting Direct Debit requests across our endpoints. Depending on the endpoint, requests may experience failures, timeouts, or degraded performance.
Our team is actively investigating the issue and working to restore normal service as quickly as possible.
We sincerely apologize for the inconvenience caused.
NB: In the meantime, please avoid retrying requests until you have confirmed their final status, as the request may have been processed successfully.
We will provide updates once the service is fully restored.
Debit Readiness
Mono Lookup
CAC Lookup
BVN Lookup
BVN iGree
360View
NIN Lookup
We are currently experiencing downtime with the NIN Lookup endpoint from our provider. We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.
Account number lookup
Address Verification
Passport Lookup
TIN Lookup
We are currently experiencing downtime with the TIN Lookup endpoint from our provider. We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.