Mono Status
Real-time updates of Mono issues and outages
Mono status is Minor Service Outage
Mandate creation
Mandate Approval
Mono Sweep
BVN iGree
Mono Data Connections - Nigeria
FCMB
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Active Incidents
We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB internet details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB banking authentication method.
We are currently experiencing downtime from Providus Bank, which is impacting mandate approval. As a result, mandates are not being approved after users send the N50 activation fee.
Please note that this issue is from the bank directly, and we are actively working with the NIBSS team to resolve it. In the meantime, mandate creation for Providus Bank has been temporarily disabled.
Debit processing remains unaffected and continues to operate normally.
We sincerely apologize for the inconvenience and will provide updates as soon as service is restored.
Recently Resolved Incidents
We are currently experiencing a downtime with the e-mandate approval service. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching the BVN details of your customers and when trying to create a Mono Sweep Mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Mono Outage Survival Guide
Mono Components
Mono Financial data
Account Linking
Data retrieval
Mono Telco Data
Authentication
Accounts
Mono Pay-with-bank
Account linking
Payment authorisation
Payment confirmation
Mono Direct Debit
Mandate creation
We are currently experiencing downtime from Providus Bank, which is impacting mandate approval. As a result, mandates are not being approved after users send the N50 activation fee.
Please note that this issue is from the bank directly, and we are actively working with the NIBSS team to resolve it. In the meantime, mandate creation for Providus Bank has been temporarily disabled.
Debit processing remains unaffected and continues to operate normally.
We sincerely apologize for the inconvenience and will provide updates as soon as service is restored.
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching the BVN details of your customers and when trying to create a Mono Sweep Mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Account debit
Balance enquiry
Mandate Approval
We are currently experiencing a downtime with the e-mandate approval service. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Mandate Authorization
Mono Sweep
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching the BVN details of your customers and when trying to create a Mono Sweep Mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Mono Lookup
CAC Lookup
BVN Lookup
BVN iGree
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching the BVN details of your customers and when trying to create a Mono Sweep Mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
360View
NIN Lookup
Account number lookup
Address Verification
Passport Lookup
TIN Lookup
Mono Pages
Statement Pages
Payment Pages
Mono Product Endpoints
Account
Investment
Data Sync
Identity
Transactions
Payment initiation endpoint
Verify transaction endpoint
Mono Direct Debit connections
Zenith Bank
Sterling Bank
Wema Bank
Access Bank
GTBank
UBA
Fidelity Bank
Stanbic IBTC
Mono Data Connections - Nigeria
First Bank
GTBank
Access Bank
Kuda Bank
Standard Chartered
Stanbic IBTC Bank
FCMB
We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB internet details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB banking authentication method.