Mono Status
Real-time updates of Mono issues and outages
Mono status is Partial Outage
Account debit
Mandate Approval
Mono Lookup
Passport Lookup
TIN Lookup
Mono Direct Debit connections
Stanbic IBTC
Active Incidents
We are currently experiencing downtime from NIBSS, which may result in errors when attempting to initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is fully restored.
We are currently experiencing downtime from Stanbic IBTC, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. Please note that this issue is from the bank directly, and we are actively working with the NIBSS team to resolve it. We sincerely apologize for any inconvenience this may cause and will provide updates as soon as the service is fully restored.
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
We are currently experiencing a downtime with the International Passport Lookup endpoint from our provider. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
Recently Resolved Incidents
We are currently experiencing a downtime with the TIN Lookup endpoint from our provider. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
Mono Outage Survival Guide
Mono Components
Mono Financial data
Account Linking
Data retrieval
Mono Telco Data
Authentication
Accounts
Mono Pay-with-bank
Account linking
Payment authorisation
Payment confirmation
Mono Direct Debit
Mandate creation
Account debit
We are currently experiencing downtime from NIBSS, which may result in errors when attempting to initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is fully restored.
Balance enquiry
Mandate Approval
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Mandate Authorization
Mono Lookup
CAC Lookup
BVN Lookup
BVN iGree
360View
NIN Lookup
Account number lookup
Address Verification
Passport Lookup
We are currently experiencing a downtime with the International Passport Lookup endpoint from our provider. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
TIN Lookup
We are currently experiencing a downtime with the TIN Lookup endpoint from our provider. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
Mono Pages
Statement Pages
Payment Pages
Mono Product Endpoints
Account
Investment
Data Sync
Identity
Transactions
Payment initiation endpoint
Verify transaction endpoint
Mono Direct Debit connections
Zenith Bank
Sterling Bank
Wema Bank
Access Bank
GTBank
UBA
Fidelity Bank
Stanbic IBTC
We are currently experiencing downtime from Stanbic IBTC, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. Please note that this issue is from the bank directly, and we are actively working with the NIBSS team to resolve it. We sincerely apologize for any inconvenience this may cause and will provide updates as soon as the service is fully restored.