Mono status is Partial Outage

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now

Mono Direct Debit

Tue 15
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now
Mandate Approval
Tue 15
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Sun 20
Mon 21
now
Access Bank
Tue 15
Wed 16
Thu 17
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Sun 20
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now

Mono Data Connections - Nigeria

Tue 15
Wed 16
Thu 17
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Sat 19
Sun 20
Mon 21
now
GTBank
Tue 15
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now
FCMB
Tue 15
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now
United Bank for Africa
Tue 15
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Sat 19
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now
Last updated 1 minute ago from official status page. Learn more
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Active Incidents

FCMB Mobile (Authentication Outage)
Started 18 Apr 2025 16:53:52 (4 days ago), still ongoing
Minor Incident
Investigating
FCMB

We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB mobile. The internet banking authentication method remains unaffected.

Direct Debit: Mandate Approval Downtime
Started 13 Apr 2025 07:18:14 (9 days ago), still ongoing
Critical Incident
Monitoring
Mandate Approval

We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

GTB Corporate Banking (Data Retrieval)
Started 8 Apr 2025 08:41:15 (14 days ago), still ongoing
Minor Incident
Investigating
GTB Corporate

We are currently experiencing an issue with data retrieval for our GTB corporate connection, and we are actively investigating the cause of this disruption. Users can currently log in without any problems, but data retrieval is taking longer than expected, leading to timeouts and failed data status responses. Our financial data team is actively working on resolving this issue, and we will provide updates as soon as we have more information.

UBA Mobile (Authentication Outage)
Started 17 Feb 2025 09:27:53 (2 months ago), still ongoing
Major Incident
Investigating
United Bank for Africa

We are currently looking into a problem where users are experiencing difficulty in authenticating with their UBA mobile banking details on the connect and directpay widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Sterling Bank (Personal Banking)
Started 10 Feb 2025 09:41:33 (2 months ago), still ongoing
Critical Incident
Investigating
Sterling Bank

We have temporarily removed the Sterling Bank retail connection from the Connect widget due to a login error preventing users from linking their accounts for financial data retrieval. Our engineering team is actively working on a fix, and we will provide updates once the service is restored. If you have any questions or concerns, please don't hesitate to reach out. Thank you for your patience as we work to resolve this issue.

Moniepoint (Authentication Outage)
Started 8 Jan 2025 11:31:54 (3 months ago), still ongoing
Major Incident
Investigating
Moniepoint

We are currently investigating an issue with the Moniepoint connection which is resulting in a verification error for users attempting to link their accounts for financial data retrieval and payment initiation. We will promptly provide an update once the issue has been resolved. We apologize for any inconvenience this may have caused.

Keystone Mobile (Authentication Outage)
Started 28 Oct 2024 08:31:57 (6 months ago), still ongoing
Major Incident
Investigating
Keystone Bank

We are currently looking into a problem where users are experiencing difficulty in authenticating with their Keystone mobile banking details on the Connect widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Access Bank Debit Downtime (Direct Debit)
Started 7 Oct 2024 19:14:04 (7 months ago), still ongoing
Major Incident
Investigating
Access Bank

We are currently experiencing downtime from Access Bank, which is affecting debit transactions for certain accounts. This means you may receive a 'Do Not Honour' response when attempting a debit. We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the service is fully restored.

Sterling Bank (Corporate) Downtime
Started 11 Sep 2024 08:16:56 (7 months ago), still ongoing
Major Incident
Investigating
Sterling Bank

We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.

GTBank Mobile (Authentication Outage)
Started 11 Jun 2024 11:19:38 (11 months ago), still ongoing
Critical Incident
Investigating
GTBank

We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.

Sterling Bank (Retail) Authentication Outage
Started 31 May 2024 09:06:28 (11 months ago), still ongoing
Major Incident
Investigating
Sterling Bank

We are currently investigating an issue with the retail connection of Sterling Bank Nigeria which is resulting in a login error when users try to authenticate their accounts for financial data and payment initiation. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

M-pesa (Authentication Outage)
Started 2 Apr 2024 08:08:24 (1 year ago), still ongoing
Major Incident
Investigating
M-Pesa

We are currently looking into a problem where users are experiencing difficulty in authenticating with their M-pesa login details. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

Recently Resolved Incidents

DirectPay: Pay with Transfer Downtime
Started 23 Jan 2025 15:50:34 (3 months ago), resolved 16 Apr 2025 13:03:33 (6 days ago)
Critical Incident
Resolved
Pay with Transfer

We have temporarily disabled the Pay With Transfer option on the widget due to an ongoing downtime. Our engineering team is actively working to resolve this issue. We sincerely apologize for any inconvenience this may cause and will provide updates as soon as the service is fully restored.

NB: Please note that other payment methods are working as expected.

Mono Outage Survival Guide

A step-by-step guide to help you survive a Mono outage
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    Mono Components

    Tue 15
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    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now

    Mono Financial data

    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Account Linking
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Data retrieval
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now

    Mono Telco Data

    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Authentication
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Accounts
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now

    Mono Pay-with-bank

    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Account linking
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Payment authorisation
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Payment confirmation
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now

    Mono Direct Debit

    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Mandate creation
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Account debit
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Balance enquiry
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Mandate Approval
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Direct Debit: Mandate Approval Downtime
    Started 13 Apr 2025 07:18:14 (9 days ago), still ongoing
    Critical Incident
    Monitoring
    Mandate Approval

    We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

    Mandate Authorization
    Tue 15
    Wed 16
    Thu 17
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    Sat 19
    Sun 20
    Mon 21
    now

    Mono Lookup

    Tue 15
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    Sun 20
    Mon 21
    now
    CAC Lookup
    Tue 15
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    now
    BVN Lookup
    Tue 15
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    now
    BVN iGree
    Tue 15
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    now
    360View
    Tue 15
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    now
    NIN Lookup
    Tue 15
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    Sat 19
    Sun 20
    Mon 21
    now
    Account number lookup
    Tue 15
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    now

    Mono Pages

    Tue 15
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    now
    Statement Pages
    Tue 15
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    now
    Payment Pages
    Tue 15
    Wed 16
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    now

    Mono Product Endpoints

    Tue 15
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    now
    Account
    Tue 15
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    now
    Investment
    Tue 15
    Wed 16
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    now
    Data Sync
    Tue 15
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    now
    Identity
    Tue 15
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    now
    Transactions
    Tue 15
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    now
    Payment initiation endpoint
    Tue 15
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    now
    Verify transaction endpoint
    Tue 15
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    now

    Mono Direct Debit connections

    Tue 15
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    now
    Zenith Bank
    Tue 15
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    Sun 20
    Mon 21
    now
    Sterling Bank
    Tue 15
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    now
    Wema Bank
    Tue 15
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    Thu 17
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    now
    Access Bank
    Tue 15
    Wed 16
    Thu 17
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    Sun 20
    Mon 21
    now
    Access Bank Debit Downtime (Direct Debit)
    Started 7 Oct 2024 19:14:04 (7 months ago), still ongoing
    Major Incident
    Investigating
    Access Bank

    We are currently experiencing downtime from Access Bank, which is affecting debit transactions for certain accounts. This means you may receive a 'Do Not Honour' response when attempting a debit. We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the service is fully restored.

    GTBank
    Tue 15
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    now
    UBA
    Tue 15
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    now
    Fidelity Bank
    Tue 15
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    now
    Stanbic IBTC
    Tue 15
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    Mon 21
    now

    Mono Data Connections - Nigeria

    Tue 15
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    Mon 21
    now
    First Bank
    Tue 15
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    Thu 17
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    Mon 21
    now
    GTBank
    Tue 15
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    Thu 17
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    Mon 21
    now
    GTBank Mobile (Authentication Outage)
    Started 11 Jun 2024 11:19:38 (11 months ago), still ongoing
    Critical Incident
    Investigating
    GTBank

    We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.

    Access Bank
    Tue 15
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    now
    Kuda Bank
    Tue 15
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    Mon 21
    now
    Standard Chartered
    Tue 15
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    now
    Stanbic IBTC Bank
    Tue 15
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    now
    FCMB
    Tue 15
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    Thu 17
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    Sat 19
    Sun 20
    Mon 21
    now
    FCMB Mobile (Authentication Outage)
    Started 18 Apr 2025 16:53:52 (4 days ago), still ongoing
    Minor Incident
    Investigating
    FCMB

    We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB mobile. The internet banking authentication method remains unaffected.

    Zenith Bank
    Tue 15
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    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Fidelity Bank
    Tue 15
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    Mon 21
    now
    United Bank for Africa
    Tue 15
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    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    UBA Mobile (Authentication Outage)
    Started 17 Feb 2025 09:27:53 (2 months ago), still ongoing
    Major Incident
    Investigating
    United Bank for Africa

    We are currently looking into a problem where users are experiencing difficulty in authenticating with their UBA mobile banking details on the connect and directpay widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

    Wallets Africa
    Tue 15
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    Thu 17
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    Mon 21
    now
    Union Bank of Nigeria
    Tue 15
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    now
    Sterling Bank
    Tue 15
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    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Sterling Bank (Retail) Authentication Outage
    Started 31 May 2024 09:06:28 (11 months ago), still ongoing
    Major Incident
    Investigating
    Sterling Bank

    We are currently investigating an issue with the retail connection of Sterling Bank Nigeria which is resulting in a login error when users try to authenticate their accounts for financial data and payment initiation. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

    Sterling Bank (Corporate) Downtime
    Started 11 Sep 2024 08:16:56 (7 months ago), still ongoing
    Major Incident
    Investigating
    Sterling Bank

    We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.

    Sterling Bank (Personal Banking)
    Started 10 Feb 2025 09:41:33 (2 months ago), still ongoing
    Critical Incident
    Investigating
    Sterling Bank

    We have temporarily removed the Sterling Bank retail connection from the Connect widget due to a login error preventing users from linking their accounts for financial data retrieval. Our engineering team is actively working on a fix, and we will provide updates once the service is restored. If you have any questions or concerns, please don't hesitate to reach out. Thank you for your patience as we work to resolve this issue.

    ALAT by WEMA
    Tue 15
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    Thu 17
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    Sun 20
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    now
    Polaris Bank
    Tue 15
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    now
    EcoBank
    Tue 15
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    now
    Jaiz Bank
    Tue 15
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    now
    Unity Bank
    Tue 15
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    now
    Piggyvest
    Tue 15
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    now
    Cowrywise
    Tue 15
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    now
    VULTe Digital Bank
    Tue 15
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    now
    Heritage Bank
    Tue 15
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    now
    Providus Bank
    Tue 15
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    now
    Brass
    Tue 15
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    now
    Globus Bank
    Tue 15
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    now
    Chaka
    Tue 15
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    now
    Risevest
    Tue 15
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    Mon 21
    now
    Trove
    Tue 15
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    now
    Paystack
    Tue 15
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    now
    Flutterwave
    Tue 15
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    Mon 21
    now
    Opay
    Tue 15
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    Mon 21
    now
    Cowrywise
    Tue 15
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    now
    gomoney
    Tue 15
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    Thu 17
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    Mon 21
    now
    Keystone Bank
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Keystone Mobile (Authentication Outage)
    Started 28 Oct 2024 08:31:57 (6 months ago), still ongoing
    Major Incident
    Investigating
    Keystone Bank

    We are currently looking into a problem where users are experiencing difficulty in authenticating with their Keystone mobile banking details on the Connect widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

    AltBank
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Moniepoint
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Moniepoint (Authentication Outage)
    Started 8 Jan 2025 11:31:54 (3 months ago), still ongoing
    Major Incident
    Investigating
    Moniepoint

    We are currently investigating an issue with the Moniepoint connection which is resulting in a verification error for users attempting to link their accounts for financial data retrieval and payment initiation. We will promptly provide an update once the issue has been resolved. We apologize for any inconvenience this may have caused.

    GTB Corporate
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    GTB Corporate Banking (Data Retrieval)
    Started 8 Apr 2025 08:41:15 (14 days ago), still ongoing
    Minor Incident
    Investigating
    GTB Corporate

    We are currently experiencing an issue with data retrieval for our GTB corporate connection, and we are actively investigating the cause of this disruption. Users can currently log in without any problems, but data retrieval is taking longer than expected, leading to timeouts and failed data status responses. Our financial data team is actively working on resolving this issue, and we will provide updates as soon as we have more information.

    Mono Data Connections - Kenya

    Tue 15
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    Mon 21
    now
    Absa Bank
    Tue 15
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    Mon 21
    now
    NCBA Bank
    Tue 15
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    Mon 21
    now
    KCB Bank
    Tue 15
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    Thu 17
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    Mon 21
    now
    M-Pesa
    Tue 15
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    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    M-pesa (Authentication Outage)
    Started 2 Apr 2024 08:08:24 (1 year ago), still ongoing
    Major Incident
    Investigating
    M-Pesa

    We are currently looking into a problem where users are experiencing difficulty in authenticating with their M-pesa login details. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

    Stanbic Bank
    Tue 15
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    Mon 21
    now
    Equity Bank
    Tue 15
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    Mon 21
    now
    Co-Operative Bank
    Tue 15
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    Thu 17
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    Mon 21
    now

    Mono Data Connections - Ghana

    Tue 15
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    now
    Momo
    Tue 15
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    Mon 21
    now
    Standard Chartered
    Tue 15
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    Thu 17
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    Mon 21
    now
    Stanbic Bank
    Tue 15
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    Thu 17
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    Mon 21
    now
    Fidelity Bank
    Tue 15
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    Thu 17
    Fri 18
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    Mon 21
    now
    Ecobank
    Tue 15
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    Thu 17
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    Sun 20
    Mon 21
    now
    GTBank
    Tue 15
    Wed 16
    Thu 17
    Fri 18
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    Mon 21
    now
    Airtel Tigo
    Tue 15
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    Thu 17
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    Mon 21
    now

    Mono Dashboard

    Tue 15
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    Mon 21
    now

    Mono Portal

    Tue 15
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    Mon 21
    now

    Mono Website

    Tue 15
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    Mon 21
    now

    Mono Settlements and Payouts

    Tue 15
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    Sat 19
    Sun 20
    Mon 21
    now

    Mono Pay-with-bank connections

    Tue 15
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    Sat 19
    Sun 20
    Mon 21
    now
    GTBank
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Kuda Bank
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    FCMB Bank
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    ALAT by Wema
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    Paga
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    Pocket
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    Mono DirectPay

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    DirectPay (Mobile & Internet banking)
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    Mono DirectPay Connections

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    GTB
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    Opay
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    now
    Access Bank
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    Providus
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    Mono Pay with Transfer

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    DirectPay: Pay with Transfer Downtime
    Started 23 Jan 2025 15:50:34 (3 months ago), resolved 16 Apr 2025 13:03:33 (6 days ago)
    Critical Incident
    Resolved
    Pay with Transfer

    We have temporarily disabled the Pay With Transfer option on the widget due to an ongoing downtime. Our engineering team is actively working to resolve this issue. We sincerely apologize for any inconvenience this may cause and will provide updates as soon as the service is fully restored.

    NB: Please note that other payment methods are working as expected.