Mono Status
Real-time updates of Mono issues and outages
Mono status is Operational
Mandate creation
Account debit
Mandate Approval
BVN Lookup
Active Incidents
No active incidents
Recently Resolved Incidents
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval and debit services. As a result, mandates are not being approved after users send the N50 fee, and you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
We are currently facing an issue with identity verification on our BVN legacy endpoint as users are unable to verify their BVN identity, and we are actively investigating the cause of this disruption. Our team is actively engaged in resolving this matter, and we're committed to providing timely updates as soon as we gather more information.
We apologise for any inconvenience this may have caused and appreciate your patience and understanding. Lookup
Mono Outage Survival Guide
Mono Components
Mono Financial data
Account Linking
Data retrieval
Mono Telco Data
Authentication
Accounts
Mono Pay-with-bank
Account linking
Payment authorisation
Payment confirmation
Mono Direct Debit
Mandate creation
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval and debit services. As a result, mandates are not being approved after users send the N50 fee, and you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Account debit
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval and debit services. As a result, mandates are not being approved after users send the N50 fee, and you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Balance enquiry
Mandate Approval
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval and debit services. As a result, mandates are not being approved after users send the N50 fee, and you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Mandate Authorization
Mono Lookup
CAC Lookup
BVN Lookup
We are currently facing an issue with identity verification on our BVN legacy endpoint as users are unable to verify their BVN identity, and we are actively investigating the cause of this disruption. Our team is actively engaged in resolving this matter, and we're committed to providing timely updates as soon as we gather more information.
We apologise for any inconvenience this may have caused and appreciate your patience and understanding. Lookup