Mews Status

Resolved: Reservations are now going through. PCI proxy has resolved the issue. https://status.pci-proxy.com/incidents/39pvswc729g9

We are contacting affected partners. Recovery of potentially lost reservations for Booking.com Direct has finished.

Monitoring: PCI proxy outage status page - https://status.pci-proxy.com/incidents/39pvswc729g9

Monitoring: Payment processing is impacted as well.

Monitoring: PCI Proxy is experiencing outage due to which mews can not receive incoming reservations

Resolved: PCI Proxy underwent scheduled maintenance, resulting in a brief five-minute outage. During this window, some payment transactions may not have been processed successfully.

Resolved: We think the impact from the issue is over. Kiosk Customers can now perform operations on the Kiosk.

Monitoring: The team has resolved the issue, and we are closely monitoring the system to ensure stability.

Investigating: We are currently investigating reports of an issue affecting the latest version of Mews Kiosk. Customers are currently unable to continue on the registration card. The team is actively working to identify the cause, and we will provide updates as soon as possible.

Resolved: The issue is now fully resolved. Mews is now operating as expected.

Investigating: The fix seems to have resolved some instances, however there continues to be instances showing a white loading screen, we are continuing to investigate

Investigating: We've spotted that something has gone wrong with the latest version (4.25) of the Kiosk. We're currently investigating the issue, and will provide an update soon.

Resolved: The issue is now fully resolved. Mews Kiosk is now operating as expected.

Monitoring: The team has resolved the issue, and we are closely monitoring the system to ensure stability.

Investigating: We are currently investigating reports of issues affecting Mews Kiosk. Customers are reporting that guests can't progress from registration card and are unable to submit the data.

The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

Resolved: The root cause—an outage on our partner PCI Proxy’s side—has been resolved. We’ve recovered the missing reservations from Booking.com and will contact affected partners. If you’re still missing any reservations from this timeframe, please manually push them from your intranet to ensure proper delivery to Mews. We apologize for the inconvenience caused.

Monitoring: We are recovering reservations for booking.com direct integration as well we will be reaching out to affected partners to perform a retry operation if it hadn't already been done. However, if you're still missing any reservations from this timeframe, please manually push them from your intranet to ensure they are properly delivered to Mews. We apologize for the inconvenience caused.

Monitoring: We can confirm payments are being processed and channel manager reservation are being received. We are monitoring the situation.

Investigating: We are not able to contact PCI Proxy and the issue still persists.

We can not process payments and we are not receiving reservations through Channel Manger.

Investigating: To reduce impact of the incident, payment automation is paused and the scheduled payments will be processed later.

Investigating: PCI proxy is experiencing issues. We are trying to contact them to provide solution.

Investigating: We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Investigating: We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Investigating: We have noticed a drop in received reservations. Also issues with payment processing. Investigation is in progress.

Resolved: PCI Proxy underwent scheduled maintenance, resulting in a brief five-minute outage. During this window, some payment transactions may not have been processed successfully.

Resolved: An outage on our partner PCI Proxy’s side — has been resolved. We’ve recovered the missing reservations from Booking.com and will contact affected partners. If you’re still missing any reservations from this timeframe, please manually push them from your intranet to ensure proper delivery to Mews. We apologize for the inconvenience caused.

https://status.pci-proxy.com/incidents/f8bs962rwkkj

Monitoring: PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.

Identified: PCI proxy is experiencing outage thus new reservations from channel managers aren't created.

Monitoring: We are seeing ongoing issues with one of our external partners who handles payment for us. We are actively monitoring and troubleshooting, and the payment partner is working to resolve the root cause. We are attempting to minimise the impact to our Mews customers, though there may be some stability issues with payments and reservations during this time. We will work to mitigate or remediate anything that we observe quickly.

Monitoring: PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.

Identified: PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.

Resolved: Reservations are now going through. PCI proxy has resolved the issue. https://status.pci-proxy.com/incidents/39pvswc729g9

We are contacting affected partners. Recovery of potentially lost reservations for Booking.com Direct has finished.

Monitoring: PCI proxy outage status page - https://status.pci-proxy.com/incidents/39pvswc729g9

Monitoring: Payment processing is impacted as well.

Monitoring: PCI Proxy is experiencing outage due to which mews can not receive incoming reservations

Resolved: An outage on our partner PCI Proxy’s side — has been resolved. We’ve recovered the missing reservations from Booking.com and will contact affected partners. If you’re still missing any reservations from this timeframe, please manually push them from your intranet to ensure proper delivery to Mews. We apologize for the inconvenience caused.

https://status.pci-proxy.com/incidents/f8bs962rwkkj

Monitoring: PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.

Identified: PCI proxy is experiencing outage thus new reservations from channel managers aren't created.

Monitoring: We are seeing ongoing issues with one of our external partners who handles payment for us. We are actively monitoring and troubleshooting, and the payment partner is working to resolve the root cause. We are attempting to minimise the impact to our Mews customers, though there may be some stability issues with payments and reservations during this time. We will work to mitigate or remediate anything that we observe quickly.

Monitoring: PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.

Identified: PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.