Mews Status

Resolved: The issue with our cloud provider (Azure Databricks) has been resolved, and Mews BI is fully operational again. Thank you for your patience.

Monitoring: The issue with our cloud provider (Azure Databricks) has been resolved. Mews BI is now operational again. We are currently monitoring to ensure full stability.

Identified: Mews BI remains unavailable due to an ongoing issue with our cloud provider (Azure Databricks). We’re actively monitoring the situation and will provide another update as soon as we have more information.

Identified: We are currently experiencing a service disruption affecting the Mews Business Intelligence (BI) platform due to an outage in Azure Databricks. As a result, users may be unable to access dashboards, view reports, or run data queries. Our team is actively monitoring the situation and is working closely with our cloud provider to resolve the issue as quickly as possible.

Identified: We are currently experiencing a service disruption affecting the Mews Business Intelligence (BI) platform. At this time, users may encounter issues with accessing dashboards, viewing reports, or running data queries. Our team has identified the root cause and is actively working to resolve the problem.

Identified: Mews BI is currently unavailable due to a service disruption affecting Azure Databricks. Dashboards are not loading. We are monitoring the situation closely and will share updates as they become available.

Resolved: An outage on our partner PCI Proxy’s side — has been resolved. We’ve recovered the missing reservations from Booking.com and will contact affected partners. If you’re still missing any reservations from this timeframe, please manually push them from your intranet to ensure proper delivery to Mews. We apologize for the inconvenience caused.

Monitoring: PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.

Identified: We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Identified: PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.

Resolved: All operations are back to normal.

Identified: All failed updated have been retried successfully.

Identified: We have re enabled all operation that were disabled due to the incident.

Now we will retry all failed items.

Identified: We have fixed the credential issue — new reservations should now be going through.

Some operations in integrations remain temporarily disabled.

We will restore those operations and requeue any items that failed.

Identified: Credentials were accidently changed, causing the username and password error.

Resolved: An outage on our partner PCI Proxy’s side — has been resolved. We’ve recovered the missing reservations from Booking.com and will contact affected partners. If you’re still missing any reservations from this timeframe, please manually push them from your intranet to ensure proper delivery to Mews. We apologize for the inconvenience caused.

Monitoring: PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.

Identified: We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Identified: PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.