Mews Status

Resolved: A recovery for missed inventory updates is currently running and will continue over the weekend.

Monitoring: The incident has been resolved, and Inventory updates are synchronizing correctly. Previously missed Inventory updates are in the process of being automatically synchronized.

Identified: The issue has been resolved. We are now in the process of recovering missed critical availability updates for upcoming 6 months.

Identified: We have implemented a partial mitigation to improve synchronization of availability, rates, and restrictions. Work on a full resolution is ongoing.

Identified: We have identified the issue and are actively working on a fix. During this time, ARI updates may not synchronize correctly, potentially leading to overbookings.

Investigating: We are currently investigating issues with processing and distributing Availability and Price updates.

Resolved: We have confirmed that this incident is fully resolved. Both affected services have been restored:

• Channel Manager synchronization - Reservation processing is working as expected. All remaining reservations in the queue will be processed correctly.
• Space Status page - The Space Status page in Mews Operations is accessible again.

Please note: Due to the backlog accumulated during the incident, there may be delays of up to 30 minutes before all reservations are fully synchronized. No action is needed from your side.

Monitoring: We have identified and rolled back the root cause of two related issues affecting Mews Operations:

Channel Manager delays: Reservation synchronization via Channel Managers is delayed. Space Status page: The Space Status page in Mews Operations is currently unavailable.

We've rolled back the root cause and we are actively monitoring Channel Manager processing to confirm full recovery. We will provide an update once normal operation is restored.

We apologize for the disruption and appreciate your patience.

Monitoring: Fix is deployed and we are monitoring it on production

Identified: We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Investigating: We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.