Mews Status

Resolved: This issue is resolved. All accounting ledger data has been processed, and accounting ledgers are now up to date for all properties. All pending trial balances have been generated, and new ones are being generated without delay.

No data was lost. We apologise for the inconvenience and thank you for your patience.

Identified: We’re aware that accounting ledger data is being processed with a delay. Because of this, accounting ledgers may not show the latest transactions, and generated trial balances may take longer than usual to produce.

No data has been lost. All pending transactions will appear in the ledgers once processing catches up.

Our team is working on a fix, and we’ll post another update as soon as we have more information. We apologise for the inconvenience.

Resolved: This issue is now resolved, some properties saw slow responses and errors in Mews when checking in guests or making changes to reservations. This included changing dates, adding products, cancelling and locking reservations. Some actions took around 30 seconds and then failed. Viewing reservations and checking out guests were not affected.

We are sorry for the disruption to your front desk. We’re reviewing what happened so we can catch this kind of issue sooner in future.

Identified: The Mews team identified an issue with the chekcing flow in selected properties and we are working on a resolution. Further updates will follow as we make progress.