Mews Status

Resolved: The issue causing slowness and timeouts in Mews, which began on September 25, has been resolved. All affected properties can now work normally.

Monitoring: The problematic reports remain isolated to a separate component, reducing their impact on the rest of the system. The platform is operating normally, and we continue to monitor the situation while working on a permanent solution.

Identified: The Mews team identified the issue and is working on a resolution. This issue affects most of the properties in Morocco region. It prevents users from creating new reservation and modifying them.

To prevent this from happening use different browser that is not updated like edge/chrome.

NOTE: this update was intended for a separate incident https://status.mews.com/incidents/jsp79g3qvh42 and was posted here by accident. Apologies for any confusion.

Monitoring: The system continues to operate normally, and we are monitoring it closely. Some reports may occasionally load slowly or fail to load while we work on a permanent fix.

Monitoring: We have identified the source of the degraded performance and applied a mitigation that isolates it from the rest of the system. The system should now be responding normally. Some users may still experience slowness when generating the Manager Report. We continue to investigate and monitor the situation.

Monitoring: We see that the performance of the platform across all connections is back to normal. We will keep monitoring the incident.

Investigating: We have noticed a downgraded performance of the system. We are currently looking into it. Thank you for your patience.

Resolved: The impact from the issue is over as of Tuesday 29th 8PM utc

Monitoring: We are aware of an issue affecting AI tooling. The cause is an outage at our AI provider and an Azure outage in the Sweden region. AI-powered features may be slow, return errors, or be unavailable.

Core Mews functionality is not affected.

Resolved: The new accounts were provisioned and the functionality is working.

Investigating: We are currently investigating issues with provisioning new accounts for the Guest Messenger

Investigating: We have noticed a downgraded performance of the system. We are currently looking into it. Thank you for your patience.

Investigating: We have noticed a downgraded performance of the system. We are currently looking into it. Thank you for your patience.