Mews Status

Monitoring: The migration of Booking Engine API and Channel Manager API on the production environment has been completed. All Open APIs are now fully operational.

While we have taken steps to minimize timeout spikes, occasional timeouts may still occur. We are continuing to investigate the underlying causes.

Monitoring: The planned migration of Booking Engine API and Channel Manager API on the production environment will resume tomorrow (August 19) between 11:00 and 13:00 UTC.

During the migration window, you may experience increased response latency for the affected APIs.

Monitoring: The migration of Connector API on the production environment was successfully completed yesterday. Booking Engine API and Channel Manager API have also been migrated on the demo environment.

The planned migration of Booking Engine API and Channel Manager API on the production environment is postponed. We will provide the updated schedule next week.

Monitoring: Connector API migration on the demo environment was completed successfully yesterday.

Today (August 13), we will also migrate Booking Engine API and Channel Manager API on the demo environment between 12:00 and 13:00 UTC.

The migration of Connector API on the production environment will proceed as planned today between 13:00 and 16:00 UTC.

Tomorrow (August 14), Booking Engine API and Channel Manager API will be migrated on the production environment between 13:00 and 16:00 UTC.

During each migration window, you may experience increased response latency in the affected APIs in the respective environments.

Monitoring: We are migrating Connector API traffic to dedicated infrastructure.

Schedule:

• Demo environment: August 12, 13:00–16:00 UTC
• Production environment: August 13, 13:00–16:00 UTC

You may experience increased response latency for Connector API during these times in the respective environments.

Monitoring: We continue the investigation and talking to our cloud provider. Our platform team is actively monitoring, and taking mitigation steps as needed. Further updates will follow as more information becomes available.

Monitoring: We continue to investigate and are closely monitoring the system’s status. Periodic latency spikes may occasionally occur in short intervals on individual instances. Our platform team is actively working to identify the root cause, monitoring metrics, and taking mitigation steps as needed.

We have upscaled our compute infrastructure to reduce the load on affected instances, which should help minimize customer impact.

Further updates will follow as more information becomes available.

Monitoring: Correction, please disregard the previous update as it was related to another incident: https://status.mews.com/incidents/3q6n596dqzd9

Investigating: We have noticed a downgraded performance of the Smart Tips. We are currently looking into it. Thank you for your patience.

Monitoring: We have resolved the issue, and we are closely monitoring the system to ensure stability.

Investigating: We are currently investigating reports of increased latency across our public API. Initial indicators show periodically elevated response times and timeouts affecting most endpoints.

Thank you for your patience as we work to resolve the issue.

Resolved: The issue affecting Mews Analytics has been resolved. Performance has returned to normal, and all reports should now be accessible.

Monitoring: We have seen recovery in Mews Analytics and the service is working as expected again. We are continuing to monitor the situation to ensure it remains stable.

Investigating: We are aware of an issue where Mews Analytics is either not loading or responding very slowly. This affects multiple reports, including Manager Analytics, Aging Balance, and Deposit Ledger. Our team is actively investigating the root cause.

Resolved: The issue is now fully resolved. Mews Kiosk is now operating as expected.

Monitoring: We have released Kiosk v4.42.0 to address the check-in issue affecting some customers running Kiosk v4.41.0 on Android.

All customers currently using Kiosk v4.41.0 are strongly advised to update as soon as possible and download the update from the Google Play Store.

We will continue to monitor the situation closely to ensure everything is running smoothly.

Identified: We have identified and resolved the root cause of the issue. A new release for Kiosk version 4.42.0 is being prepared, and we will provide an update as soon as it becomes available.

iOS devices were not affected, as the faulty version was never approved by the App Store and the previous release has been canceled.

Identified: The Mews team has identified the issue and is working on a resolution.

Staff Mode remains unaffected. As a temporary workaround to restore check-in functionality, enterprises can enable Staff Mode on their kiosks.

Investigating: We are currently investigating reports of an issue affecting Mews Kiosk on Android. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

In the meantime, all customers are asked to please not update Kiosk version to 4.41.0 on Android devices.