Mews Status

Resolved: Booking.com outage is now resolved. We are contacting Booking.com to get more details

Monitoring: Booking.com outage is resolved. We are confirming with Booking.com they are re-sending all affected reservations.

Investigating: We're investigating the issue.

Resolved: This incident has been resolved.

Monitoring: Support Chat is now operational again. We have restored the service and are currently monitoring closely to ensure everything continues to run as expected.

Current status Chat with an agent is available Case creation is working as normal

Thank you for your patience throughout this process.

Investigating: ⚠️ Service Update – Support Chat We’re currently experiencing an issue affecting Support Chat.

Current impact Chat with an agent is temporarily unavailable Customers can still open cases as usual

Our teams are actively working to restore full functionality and will share another update as soon as possible. Thank you for your continued patience.

Monitoring: ✅ Maintenance Completed – Monitoring

The planned maintenance on Support Chat has now been completed. We are currently monitoring the service to ensure everything is operating as expected.

Current status Chat with an agent is available again Case creation is working as normal

If you experience anything unusual, please let us know via your usual support channels. Thank you for your patience during the maintenance window.

Identified: Our planned maintenance on Support Chat is taking longer than expected. New expected end time: 10:00 AM (CET)

Our teams are actively working on completion and will share another update as soon as the service is fully restored. Thank you for your patience and understanding.

Identified: We’ll be performing planned maintenance on our Support Chat services during this window.

When January 26, 2026 06:00–08:00 AM (CET)

What to expect Chat with a human agent will be temporarily unavailable All customers will still be able to open cases

Our teams will be monitoring the situation and will restore full functionality as soon as the maintenance is complete. Thank you for your patience and understanding.

Resolved: The issue is now fully resolved. Mews is now operating as expected.

Monitoring: We are currently experiencing a follow-on issue from a previous incident that may prevent some emails sent from Mews from being delivered to individual mail servers. This can affect all email types sent from Mews, including user emails, mail exports, and guest-facing emails. Not all individual emails are impacted. We are actively working with our email provider, Sendgrid to ensure delayed emails are delivered as soon as possible.

As a result, some users who rely on email-based two-factor authentication may not receive their login email, which can prevent access to Mews.

If this occurs, please contact your Property Admin and follow these steps to regain access:

• The Admin logs in to Mews

• The Admin adds the user to the two-factor authentication exemption list following this guide: https://help.mews.com/s/article/How-to-create-a-two-factor-authentication-2FA-exemption-list?language=en_US

• The Admin resets the user’s two-factor authentication using the relevant guide: https://help.mews.com/s/article/How-to-reset-Two-factor-Authentication-2FA-for-users-in-Mews-Operations?language=en_US

• Once access is restored, we strongly recommend setting up passkeys for additional security by following this guide: https://help.mews.com/s/article/How-to-create-passkeys-for-your-Mews-account?language=en_US

If you are unable to contact your Property Admin, or if your Admin is also unable to log in, please contact our Support team for assistance.

Investigating: We are currently investigating reports of an issue affecting Mews Email. Users might be experiencing trouble with not receiving emails send through Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.