Mews Status

Resolved: The issue is now fully resolved. Mews is now operating as expected.

Monitoring: We have identified the issue and we have rolled out the fix. We are closely monitoring for any incoming errors. Customers are being advised to reload the page in case the issue persists.

Identified: We have received reports regarding our users not being able to add products to open bills of companies. We have already identified the cause and are working promptly on delivering a fix.

Monitoring: Another minor outage window observed at 2:33UTC until 2:41UTC

Monitoring: Third-party partner has resolved the issue.

Affected period is 12:42UTC - 12:53UTC 30 July 2025

Payments and Marketplace fully operational.

Monitoring: Third-party service disruption affecting Mews Payments and Marketplace

Payments: Payment processing delays and terminals being temporarily unavailable.

Channel Managers: Reservation delivery. Delays and possibly missing reservations.

Monitoring: We continue to investigate and are closely monitoring the system’s status. Periodic latency spikes may occasionally occur in short intervals on individual instances. Our platform team is actively working to identify the root cause, monitoring metrics, and taking mitigation steps as needed.

We have upscaled our compute infrastructure to reduce the load on affected instances, which should help minimize customer impact.

Further updates will follow as more information becomes available.

Monitoring: Correction, please disregard the previous update as it was related to another incident: https://status.mews.com/incidents/3q6n596dqzd9

Investigating: We have noticed a downgraded performance of the Smart Tips. We are currently looking into it. Thank you for your patience.

Monitoring: We have resolved the issue, and we are closely monitoring the system to ensure stability.

Investigating: We are currently investigating reports of increased latency across our public API. Initial indicators show periodically elevated response times and timeouts affecting most endpoints.

Thank you for your patience as we work to resolve the issue.

Monitoring: Another minor outage window observed at 2:33UTC until 2:41UTC

Monitoring: Third-party partner has resolved the issue.

Affected period is 12:42UTC - 12:53UTC 30 July 2025

Payments and Marketplace fully operational.

Monitoring: Third-party service disruption affecting Mews Payments and Marketplace

Payments: Payment processing delays and terminals being temporarily unavailable.

Channel Managers: Reservation delivery. Delays and possibly missing reservations.