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TrekkSoft Payyo - Payment Gateway

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Recently Resolved Incidents

Disruption of online transactions via Saferpay/Worldline

Started 12 Nov 2025 19:05:37 (4 days ago), resolved 12 Nov 2025 21:39:00 (4 days ago)

Minor Incident

Resolved

Payyo - Payment Gateway

We are investigating an issue causing payment failures. We've traced the problem to our external payment gateway and are monitoring their investigation. We will update you as we learn more.

Resolved: Saferpay has confirmed that the incident is resolved. At the current time we do not have further information about the cause of the incident.

Start of disruption: Wednesday, November 12, 2025, 19:07 CET End of disruption: Wednesday, November 12, 2025, 21:40 CET

We apologize for any inconvenience this has caused you.

12 Nov 2025 21:39:00 (4 days ago)

Monitoring: Processing has been stable for the last 20 minutes. We'll continue monitoring the situation.

12 Nov 2025 21:16:03 (4 days ago)

Monitoring: We've seen some improvements in payments handling, but are still observing issues related to SCA/3DS redirects back to Saferpay. Transactions without additional user authentication seem to be processed again.

12 Nov 2025 20:24:30 (4 days ago)

Identified: We've received confirmation from Worldline that the following services are currently interrupted:

Processing of online transactions from Saferpay by American Express CH
Processing of online transactions from Saferpay by American Express DE
Processing of online transactions from Saferpay by Giropay
Processing of online transactions from Saferpay by Intercard
Processing of online transactions from Saferpay by Klarna
Processing of online transactions from Saferpay by Worldline CH
Processing of online transactions from Saferpay by Worldline EU
Processing of online transactions from Saferpay by American Express SafeKey
Processing of online transactions from Saferpay by Saferpay Backoffice
Processing of online transactions from Saferpay by Diners ProtectBuy
Processing of online transactions from Saferpay via Mastercard ID Check
Processing of online transactions from Saferpay via VISA Secure
Processing of TWINT online transactions from Saferpay (SATA)

12 Nov 2025 19:10:10 (4 days ago)

Investigating: We are investigating an issue causing payment failures. We've traced the problem to our external payment gateway and are monitoring their investigation. We will update you as we learn more.

12 Nov 2025 19:05:37 (4 days ago)

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TrekkSoft Outage Survival Guide

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Disruption of online transactions via Saferpay/Worldline

Started 12 Nov 2025 19:05:37 (4 days ago), resolved 12 Nov 2025 21:39:00 (4 days ago)

Minor Incident

Resolved

Payyo - Payment Gateway

We are investigating an issue causing payment failures. We've traced the problem to our external payment gateway and are monitoring their investigation. We will update you as we learn more.

Resolved: Saferpay has confirmed that the incident is resolved. At the current time we do not have further information about the cause of the incident.

Start of disruption: Wednesday, November 12, 2025, 19:07 CET End of disruption: Wednesday, November 12, 2025, 21:40 CET

We apologize for any inconvenience this has caused you.

12 Nov 2025 21:39:00 (4 days ago)

Monitoring: Processing has been stable for the last 20 minutes. We'll continue monitoring the situation.

12 Nov 2025 21:16:03 (4 days ago)

12 Nov 2025 20:24:30 (4 days ago)

Identified: We've received confirmation from Worldline that the following services are currently interrupted:

Processing of online transactions from Saferpay by American Express CH
Processing of online transactions from Saferpay by American Express DE
Processing of online transactions from Saferpay by Giropay
Processing of online transactions from Saferpay by Intercard
Processing of online transactions from Saferpay by Klarna
Processing of online transactions from Saferpay by Worldline CH
Processing of online transactions from Saferpay by Worldline EU
Processing of online transactions from Saferpay by American Express SafeKey
Processing of online transactions from Saferpay by Saferpay Backoffice
Processing of online transactions from Saferpay by Diners ProtectBuy
Processing of online transactions from Saferpay via Mastercard ID Check
Processing of online transactions from Saferpay via VISA Secure
Processing of TWINT online transactions from Saferpay (SATA)

12 Nov 2025 19:10:10 (4 days ago)

12 Nov 2025 19:05:37 (4 days ago)

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TrekkSoft ExperienceBank - Channel Manager

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TrekkSoft Status

Real-time updates of TrekkSoft issues and outages

TrekkSoft status is Operational

TrekkSoft Payyo - Payment Gateway

Active Incidents

Recently Resolved Incidents

TrekkSoft Outage Survival Guide

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TrekkSoft Payyo - Payment Gateway

TrekkSoft ExperienceBank - Channel Manager

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