TrekkSoft Status

Monitoring: All notifications are being sent again. The temporary disruption was caused by a phishing email detected by our external email distribution service. We will continue to monitor the situation closely.

We apologize for any inconvenience this may have caused.

Identified: We have been experiencing an incident with our external email distribution service. As a result some notifications were not sent. It affects all notifications to merchants, resources or guests. This has not prevented new bookings meanwhile.

We have identified the cause as phishing emails and therefore the email service has been temporarily stopped for security measures. We expect the email service to be put back online within working hours today, with measures preventing any further phishing emails.

Be aware that the "resend" option in the booking details is as well not functional at the moment. In the meantime, if you have customers reaching out to you, you can go to the booking and download the ticket and send it to them in a separate email.

We'd like to emphasize that our teams are here to help and available for you to reach out if you have any further questions or need help with the above. Your business continuity is our first priority and we are here to support you.

Identified: We identified the root cause of the issue and trying to re-establish notifications as soon as possible.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating an issue where some booking notifications are not being received by users. Please note that this issue does not appear to be affecting all accounts.

Our developers are actively investigating the root cause and working to resolve it.

We apologize for any inconvenience this may cause and appreciate your patience. We will share further updates as soon as we have more information.