Mailprotector Status
Real-time updates of Mailprotector issues and outages
Mailprotector status is Operational
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Mailprotector Management Console
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Active Incidents
User Sync Errors with Google Workspace
Started 5 Aug 2025 19:30:29 (21 hours ago), still ongoing
Incident without Impact
Monitoring
Management Console
Mailprotector is seeing an increase in User Sync Errors affecting some Google Workspace customers due to a recent Google update. The error occurs when authenticating with Google. The error may be displayed as "Data too long for column".
Resolution (required for each affected domain):
- Delete the User Source under the User Sync tab in your console
- Add a new User Source and reconnect to Google Workspace
Please reach out to support with any additional questions or concerns.
Recently Resolved Incidents
No recent incidents
Mailprotector Outage Survival Guide
A step-by-step guide to help you survive a Mailprotector outage
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Mailprotector Components
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Mailprotector Shield
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Mailprotector Bracket Encrypted Email
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Mailprotector CloudFilter and SafeSend Email Security
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Mailprotector Management Console
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User Sync Errors with Google Workspace
Started 5 Aug 2025 19:30:29 (21 hours ago), still ongoing
Incident without Impact
Monitoring
Management Console
Mailprotector is seeing an increase in User Sync Errors affecting some Google Workspace customers due to a recent Google update. The error occurs when authenticating with Google. The error may be displayed as "Data too long for column".
Resolution (required for each affected domain):
- Delete the User Source under the User Sync tab in your console
- Add a new User Source and reconnect to Google Workspace
Please reach out to support with any additional questions or concerns.
Mailprotector XtraMail Continuity
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Mailprotector SecureStore Archiving
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Mailprotector CloudMail Hosted Email
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Mailprotector Service Announcements
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