Mailprotector Status

Monitoring: The team has resolved email delivery performance, and inbound messages have been arriving as expected since about 1:00 PM ET.

However, the issue is still monitored as API-related actions (sender training, message moves, etc.) and logs catch up. Please be aware that emails may sit in a folder a little longer than expected, and Spotlight logs may display an incorrect email location while the database catches up on activity. We expect the issue to be resolved entirely this evening.

Identified: The issue has been isolated, and resources are being reallocated to empty the email delivery queue as quickly as possible.

Investigating: We are investigating an issue causing email delivery performance.

Monitoring: We are continuing to monitor.

Investigating: Mailprotector is seeing an increase in User Sync Errors affecting some Google Workspace customers due to a recent Google update. The error occurs when authenticating with Google. The error may be displayed as "Data too long for column".

Resolution (required for each affected domain):

1. Delete the User Source under the User Sync tab in your console
2. Add a new User Source and reconnect to Google Workspace

Please reach out to support with any additional questions or concerns.