Inteliquent UCaaS Status

Monitoring: A fix has been implemented, and the portal is now operating as expected. We will continue to monitor the system to ensure services remain stable.

Please feel free to retest at your convenience, and let our support team know if you continue to experience any issues. Thank you for your continued patience!

If you need to contact us or open a new case, please call +1-866-629-8200 or email [email protected] and reference ticket number 01543475.

Please do not reply to this email, as it is not monitored.

Thank you, Voyant Support

Investigating: We are aware of an issue impacting certain features and functions within the Customer Access Portal (CAP).

Voyant engineering teams are actively investigating and working with the appropriate groups to restore full functionality as a priority. We will continue to provide updates on the status page as soon as additional information becomes available.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email [email protected] and reference ticket number 01543475.

Please do not respond to this email address, as it is not monitored.

Thank you, Voyant Support

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our engineering team has applied a fix for the issue affecting Call Transfers and status of Call Center agents.

Early validation indicates that services have been restored. If you were impacted, please retest to confirm functionality on your end.

We will continue to monitor the environment to ensure stability.

Thank you, Voyant Support

Identified: BLF and Call Park functionality remain stable at this time.

The issues affecting Call Transfers and Call Center agents being placed into an “Unavailable” state after calls have been identified, and our engineering team is working closely with the appropriate teams to advance toward a resolution.

Restoring full service functionality remains our top priority, and we will continue to provide updates as more information becomes available.

Identified: We have confirmed that BLF updates and Call Park functionality have been restored and remain stable.

We continue to investigate two remaining issues affecting some users:

• Call Transfers may still fail intermittently
• Call Center agents may be placed into “Unavailable” status after ending a call

Our engineering teams are actively working to resolve these items, and we will share additional updates as progress is made.

Monitoring: Our engineering team has applied a fix for the issue affecting BLF updates, Call Park, Directed Pickup, and certain transfer functions.

Early validation indicates that services have been restored. If you were impacted, please retest to confirm functionality on your end.

We will continue to monitor the environment to ensure stability.

Thank you, Voyant Support

Identified: We are aware of an issue impacting supplemental call features such as BLF updates, Call Park, Directed Pickup, and call transfers for some users.

Affected users may experience:

• BLF indicators not updating or behaving properly
• Difficulty parking or retrieving calls
• Call transfers not completing as expected
• Delays in call state synchronization

Voyant engineering teams are actively investigating and working with the appropriate groups to restore full functionality as a priority. We will continue to provide updates on the status page as soon as additional information becomes available.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email [email protected] and reference ticket number 01542602.

Please do not respond to this email address, as it is not monitored.

Thank you, Voyant Support

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our engineering team has applied a fix for the issue affecting Call Transfers and status of Call Center agents.

Early validation indicates that services have been restored. If you were impacted, please retest to confirm functionality on your end.

We will continue to monitor the environment to ensure stability.

Thank you, Voyant Support

Identified: BLF and Call Park functionality remain stable at this time.

The issues affecting Call Transfers and Call Center agents being placed into an “Unavailable” state after calls have been identified, and our engineering team is working closely with the appropriate teams to advance toward a resolution.

Restoring full service functionality remains our top priority, and we will continue to provide updates as more information becomes available.

Identified: We have confirmed that BLF updates and Call Park functionality have been restored and remain stable.

We continue to investigate two remaining issues affecting some users:

• Call Transfers may still fail intermittently
• Call Center agents may be placed into “Unavailable” status after ending a call

Our engineering teams are actively working to resolve these items, and we will share additional updates as progress is made.

Monitoring: Our engineering team has applied a fix for the issue affecting BLF updates, Call Park, Directed Pickup, and certain transfer functions.

Early validation indicates that services have been restored. If you were impacted, please retest to confirm functionality on your end.

We will continue to monitor the environment to ensure stability.

Thank you, Voyant Support

Identified: We are aware of an issue impacting supplemental call features such as BLF updates, Call Park, Directed Pickup, and call transfers for some users.

Affected users may experience:

• BLF indicators not updating or behaving properly
• Difficulty parking or retrieving calls
• Call transfers not completing as expected
• Delays in call state synchronization

Voyant engineering teams are actively investigating and working with the appropriate groups to restore full functionality as a priority. We will continue to provide updates on the status page as soon as additional information becomes available.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email [email protected] and reference ticket number 01542602.

Please do not respond to this email address, as it is not monitored.

Thank you, Voyant Support