Instructure status is Operational

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Canvas LMS
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Canvas Catalog
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Canvas Commons
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Student ePortfolios
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Canvas Studio
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Canvas Credentials
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Canvas Mobile
Sun 19
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

LearnPlatform Portal is Down due to Database connectivity
Started 23 Oct 2025 14:36:18 (3 days ago), resolved 23 Oct 2025 14:40:05 (3 days ago)
Critical Incident
Resolved
Learn Platform

LearnPlatform portal is down due to database connectivity issues. The engineering team has identified the problem and is working to resolve it. Users may see a 502 Bad Gateway status page after logging in. We are monitoring the situation and will update the page frequently.

Some users may be experiencing slowness or timeout errors when accessing Canvas
Started 23 Oct 2025 11:48:24 (3 days ago), resolved 23 Oct 2025 13:41:49 (3 days ago)
Minor Incident
Resolved
Canvas LMS
us-east-1

We are currently investigating this issue.

Some users may be experiencing slowness or timeout errors when accessing Canvas
Started 21 Oct 2025 05:33:09 (5 days ago), resolved 21 Oct 2025 06:06:49 (5 days ago)
Minor Incident
Resolved
Canvas LMS
ap-southeast-1

We are currently investigating this issue.

Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
Major Incident
Resolved
Canvas LMS
ca-central-1
Canvas Catalog
eu-central-1
eu-west-1
More...

We are currently investigating this issue.

Instructure Outage Survival Guide

A step-by-step guide to help you survive a Instructure outage
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    Instructure Components

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    Instructure

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    Instructure Canvas

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    Canvas LMS
    Sun 19
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    Sat 25
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    Some users may be experiencing slowness or timeout errors when accessing Canvas
    Started 21 Oct 2025 05:33:09 (5 days ago), resolved 21 Oct 2025 06:06:49 (5 days ago)
    Minor Incident
    Resolved
    Canvas LMS
    ap-southeast-1

    We are currently investigating this issue.

    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    Some users may be experiencing slowness or timeout errors when accessing Canvas
    Started 23 Oct 2025 11:48:24 (3 days ago), resolved 23 Oct 2025 13:41:49 (3 days ago)
    Minor Incident
    Resolved
    Canvas LMS
    us-east-1

    We are currently investigating this issue.

    Canvas Catalog
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    Canvas Commons
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    Student ePortfolios
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    Canvas Studio
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    Canvas Credentials
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    Canvas Mobile
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    Student Pathways
    Sun 19
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    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    Canvas Data 2
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    Instructure SIS Platform

    Sun 19
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    now
    SIStemic
    Sun 19
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    Elevate K-12 Analytics
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    DataSync
    Sun 19
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    Instructure Elevate

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    Elevate Data Quality
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    Elevate Data Sync
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    Elevate Data Hub
    Sun 19
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    Elevate Standards Alignment
    Sun 19
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    now

    Instructure Impact

    Sun 19
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    now

    Instructure Learn Platform

    Sun 19
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    Sat 25
    now
    LearnPlatform Portal is Down due to Database connectivity
    Started 23 Oct 2025 14:36:18 (3 days ago), resolved 23 Oct 2025 14:40:05 (3 days ago)
    Critical Incident
    Resolved
    Learn Platform

    LearnPlatform portal is down due to database connectivity issues. The engineering team has identified the problem and is working to resolve it. Users may see a 502 Bad Gateway status page after logging in. We are monitoring the situation and will update the page frequently.

    Instructure Mastery

    Sun 19
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    now
    Mastery Connect
    Sun 19
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    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    Item Bank
    Sun 19
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    Wed 22
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    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    Online Testing
    Sun 19
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    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    Instructure Support Tools

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    Support: Phones/Chat
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    Support: Webform/email
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    Instructure AWS Region

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    now
    ca-central-1
    Sun 19
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    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    eu-central-1
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    eu-west-1
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    us-east-1
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    Some users may be experiencing slowness or timeout errors when accessing Canvas
    Started 23 Oct 2025 11:48:24 (3 days ago), resolved 23 Oct 2025 13:41:49 (3 days ago)
    Minor Incident
    Resolved
    Canvas LMS
    us-east-1

    We are currently investigating this issue.

    us-west-2
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    ap-southeast-1
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Some users may be experiencing slowness or timeout errors when accessing Canvas
    Started 21 Oct 2025 05:33:09 (5 days ago), resolved 21 Oct 2025 06:06:49 (5 days ago)
    Minor Incident
    Resolved
    Canvas LMS
    ap-southeast-1

    We are currently investigating this issue.

    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.

    ap-southeast-2
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.
    Started 20 Oct 2025 07:28:18 (6 days ago), resolved 21 Oct 2025 01:02:03 (5 days ago)
    Major Incident
    Resolved
    Canvas LMS
    ca-central-1
    Canvas Catalog
    eu-central-1
    eu-west-1
    More...

    We are currently investigating this issue.