Instructure Status
Real-time updates of Instructure issues and outages
Instructure status is Operational
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Canvas LMS
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Active Incidents
No active incidents
Recently Resolved Incidents
Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.
Started 16 Sep 2026 08:52:49 (23 hours ago), resolved 16 Sep 2026 15:29:51 (17 hours ago)
Minor Incident
Resolved
Support: Phones/Chat
Support: Webform/email
We are currently investigating this issue.
Canvas support phone system is experiencing connection issues
Started 14 Sep 2026 06:52:28 (3 days ago), resolved 14 Sep 2026 12:25:48 (3 days ago)
Minor Incident
Resolved
Support: Phones/Chat
We are currently investigating this issue.
Some users are experiencing slow load times when accessing Canvas
Started 14 Sep 2026 09:13:02 (3 days ago), resolved 14 Sep 2026 09:46:26 (3 days ago)
Minor Incident
Resolved
Canvas LMS
eu-west-1
We are currently investigating this issue.
Errors Following Item Creation In Canvas
Started 11 Sep 2026 15:26:11 (6 days ago), resolved 11 Sep 2026 15:40:54 (6 days ago)
Minor Incident
Resolved
Canvas LMS
us-east-1
A small group of users may encounter 404 errors or page not found errors immediately after item creation in Canvas.
Slow loading and page error messages when accessing New Quizzes
Started 10 Sep 2026 14:13:41 (7 days ago), resolved 10 Sep 2026 14:41:26 (7 days ago)
Minor Incident
Resolved
Canvas LMS
Some users are experiencing slow loading and page error messages when accessing New Quizzes in Canvas.
Instructure Outage Survival Guide
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Instructure Components
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Instructure
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Instructure Canvas
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Canvas LMS
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Slow loading and page error messages when accessing New Quizzes
Started 10 Sep 2026 14:13:41 (7 days ago), resolved 10 Sep 2026 14:41:26 (7 days ago)
Minor Incident
Resolved
Canvas LMS
Some users are experiencing slow loading and page error messages when accessing New Quizzes in Canvas.
Errors Following Item Creation In Canvas
Started 11 Sep 2026 15:26:11 (6 days ago), resolved 11 Sep 2026 15:40:54 (6 days ago)
Minor Incident
Resolved
Canvas LMS
us-east-1
A small group of users may encounter 404 errors or page not found errors immediately after item creation in Canvas.
Some users are experiencing slow load times when accessing Canvas
Started 14 Sep 2026 09:13:02 (3 days ago), resolved 14 Sep 2026 09:46:26 (3 days ago)
Minor Incident
Resolved
Canvas LMS
eu-west-1
We are currently investigating this issue.
Canvas Catalog
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Canvas Commons
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Canvas Credentials
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Canvas Data 2
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Canvas Mobile
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Canvas Studio
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Canvas Portfolio
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Student ePortfolios
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Student Pathways
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Elevate K-12 Analytics
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Canvas Career
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Instructure SIS Platform
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SIStemic
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DataSync
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Elevate Data Hub
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Instructure Elevate
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Elevate Data Quality
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Elevate Data Sync
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Elevate Standards Alignment
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Instructure Impact
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Instructure Learn Platform
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Instructure Mastery
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Mastery Connect
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Item Bank
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Online Testing
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Instructure Support Tools
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Support: Phones/Chat
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Canvas support phone system is experiencing connection issues
Started 14 Sep 2026 06:52:28 (3 days ago), resolved 14 Sep 2026 12:25:48 (3 days ago)
Minor Incident
Resolved
Support: Phones/Chat
We are currently investigating this issue.
Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.
Started 16 Sep 2026 08:52:49 (23 hours ago), resolved 16 Sep 2026 15:29:51 (17 hours ago)
Minor Incident
Resolved
Support: Phones/Chat
Support: Webform/email
We are currently investigating this issue.
Support: Webform/email
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Sun 13
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now
Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.
Started 16 Sep 2026 08:52:49 (23 hours ago), resolved 16 Sep 2026 15:29:51 (17 hours ago)
Minor Incident
Resolved
Support: Phones/Chat
Support: Webform/email
We are currently investigating this issue.
Instructure AWS Region
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ca-central-1
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eu-central-1
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eu-west-1
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Some users are experiencing slow load times when accessing Canvas
Started 14 Sep 2026 09:13:02 (3 days ago), resolved 14 Sep 2026 09:46:26 (3 days ago)
Minor Incident
Resolved
Canvas LMS
eu-west-1
We are currently investigating this issue.
us-east-1
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Errors Following Item Creation In Canvas
Started 11 Sep 2026 15:26:11 (6 days ago), resolved 11 Sep 2026 15:40:54 (6 days ago)
Minor Incident
Resolved
Canvas LMS
us-east-1
A small group of users may encounter 404 errors or page not found errors immediately after item creation in Canvas.
us-west-2
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