Eloquent Technologies Status

Resolved: We’re pleased to confirm that the issue impacting connectivity across multiple sites has now been fully resolved. All affected sites have recovered, and services are operating normally.

We will continue to monitor the situation closely, but no further disruption is expected at this time.

Thank you for your patience and understanding while this was being investigated and resolved.

If you're still experiencing any issues, please don’t hesitate to get in touch with our team.

Eloquent Technologies Service Desk

Investigating: Good afternoon,

We are actively chasing the internet service provider for an update on the current outage and to obtain an estimated time for resolution.

We understand the impact this is having and are pushing for urgent feedback to restore services as quickly as possible.

Further updates will be shared as soon as we receive more information.

Thank you for your continued patience.

Kind regards,

Eloquent Technologies Service Delivery Team

Investigating: Although our internet service provider (ISP) previously confirmed that the issue had been resolved, we have received reports that the links have gone down again.

We have been in contact with the ISP and have formally requested an escalation to prioritise the restoration of the affected circuits and bring the links back online as soon as possible.

Impact: Clients may experience connectivity issues, slowness, or degraded service performance.

We will continue to provide updates as we receive further information from the provider.

Thank you for your patience and understanding.

Resolved: All services have now been successfully restored.

If you are still experiencing any issues or your services are not yet fully online, please contact us so we can investigate further.

What to Expect: A Root Cause Analysis (RCA) report will be shared within the next few days once it has been completed by the provider.

Thank you for your patience and understanding during this incident.

Identified: Our internet service provider has confirmed that their engineering teams have isolated the potential source of the issue and have begun the restoration of services.

What to Expect:

• Service restoration is currently underway
• Some core devices will require a reboot as part of the recovery process

The provider is working to complete this as quickly as possible, aiming for full resolution before business hours

We will keep a close eye on the situation and provide further updates as they become available.

Thank you for your continued patience.

Identified: Our internet service provider has identified a possible root cause related to the Datacentre routers and is currently working to implement a fix as soon as possible.

At this stage, no further technical details have been provided, but we have been assured that investigations are ongoing.

We will continue to monitor the situation closely and provide another update by 3:00 PM or sooner if new information becomes available.

Thank you for your continued patience and understanding.

Identified: Our internet service provider has confirmed that they are still investigating the root cause of the core routing issues within their data centre.

Some circuits are starting to come back online; however, there may still be intermittent packet loss and degraded connectivity in certain areas.

We understand the impact this may have on your services and apologise for the delay in communication while we awaited confirmed updates from the provider. We will continue to share further information as soon as it becomes available.

Thank you for your continued patience.

Identified: We are currently still awaiting an official update from our internet service provider regarding a fault on their core network, which is affecting multiple clients.

This issue may cause:

• Intermittent or slow internet connectivity
• Difficulty accessing hosted services or remote platforms
• General service degradation across affected locations

We are actively monitoring the situation and will provide an update as soon as more information is available.

Thank you for your patience.

Identified: Dear Client, We have been made aware of a service issue with one of our internet service provider, who are currently experiencing a fault on their core network. This is affecting connectivity across multiple customers.

As a result, you may notice:

• Slow or intermittent internet access
• Degraded performance when accessing cloud-based systems
• General connectivity issues with hosted services

We are actively monitoring the situation and working closely with the provider to obtain regular updates. At this stage, no estimated time for resolution has been provided.

We apologise for any inconvenience this may cause and will keep you informed as soon as more information becomes available. If you experience urgent issues or a complete loss of service, please contact our support team at:

+44 (0) 333 2000 991 or [email protected]