Platform.sh status is Operational

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Platform.sh USA-2 (East 2) (us-2.platform.sh)

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Recently Resolved Incidents

Partial Outage on us-2
Started 20 Nov 2024 13:12:27 (19 hours ago), resolved 20 Nov 2024 13:54:27 (19 hours ago)
Major Incident
Resolved
USA-2 (East 2) (us-2.platform.sh)

We have detected an issue affecting services on the us-2 region. Our Operations team has been notified and is currently working to restore service. Projects may experience downtime.

We will update you as soon as we have further information.

Platform.sh Outage Survival Guide

A step-by-step guide to help you survive a Platform.sh outage
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    Platform.sh Components

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    Platform.sh Australia (au.platform.sh)

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    Platform.sh Australia East (au-2.platform.sh)

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    Platform.sh Canada (ca-1.platform.sh)

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    Platform.sh Europe (Germany) (de-2.platform.sh)

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    Platform.sh Europe (West 2) (eu-2.platform.sh)

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    Platform.sh USA (East) (us.platform.sh)

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    Platform.sh USA-2 (East 2) (us-2.platform.sh)

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    Partial Outage on us-2
    Started 20 Nov 2024 13:12:27 (19 hours ago), resolved 20 Nov 2024 13:54:27 (19 hours ago)
    Major Incident
    Resolved
    USA-2 (East 2) (us-2.platform.sh)

    We have detected an issue affecting services on the us-2 region. Our Operations team has been notified and is currently working to restore service. Projects may experience downtime.

    We will update you as soon as we have further information.

    Platform.sh USA-3 (West 2) (us-3.platform.sh)

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    Platform.sh USA-4 (East 1) (us-4.platform.sh)

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    Instaclustr Monitoring API

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    Monitoring API Latency and Error Issues
    Started 20 Nov 2024 12:28:20 (20 hours ago), still ongoing
    Minor Incident
    Investigating
    Monitoring API
    Prometheus API

    We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

    Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational.

    We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

    Instaclustr Prometheus API

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    Monitoring API Latency and Error Issues
    Started 20 Nov 2024 12:28:20 (20 hours ago), still ongoing
    Minor Incident
    Investigating
    Monitoring API
    Prometheus API

    We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

    Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational.

    We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

    See all
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