CircleCI Status

Investigating: We are continuing to investigate an issue affecting Bitbucket users with a large number of projects. Jobs are failing to start for these users, and we are working to understand and mitigate the underlying rate limiting behavior.

What's impacted: Bitbucket users with a large number of projects may experience job failures during the build start process. Failed jobs will present with a 404 error page.

What's happening: We're continuing to investigate an issue where retrieving user identities from Bitbucket is encountering rate limiting for accounts with extensive project configurations. This prevents the user profile build process from completing, which blocks jobs from starting.

What to expect: Bitbucket users with large numbers of projects may continue to experience intermittent job start failures until we can resolve the rate limiting issue.

Next update: Our engineering team is continuing to investigate and work toward mitigation. We will update our users as we have new information to share or by Jan 09, 2026 - 22:00 UTC (within 24 hours). If you are impacted by this issue and have any other questions, please reach out to us via your regular support channels.

Investigating: We are continuing to investigate and are working with upstream providers to determine a resolution.

Investigating: We have identified an issue with retrieving user identities from Bitbucket and are continuing to investigate.

Investigating: A small subset of Bitbucket users are currently affected by an issue causing jobs to fail to start. This presents as a failed job that leads to a 404 page. We are currently investigating this and the affected user accounts.