Cytracom Status

Resolved: This incident has been resolved.

Monitoring: Call History and Call Insights are fully functional.

BLF status updates to the majority of active phones are fully functional.

A small number of phones may require a reboot to restore BLF functionality.

Monitoring: We've fixed the issue and are processing the backlog for Call History and Call Insights.

Expect some delays in these features until the backlog clears.

Separately, BLF status updates may drop intermittently on some devices.

Identified: We are continuing to work on a fix for this issue.

Identified: We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/

Updates to these features are functional with processing delays.

• New entries to call history + Insights may take a few minutes to appear.
• Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices.

Notifications like missed calls or new voicemails are not affected.

Call completion is not affected at this time.

Resolved: This issue has been resolved. Affected users must hard refresh the Desktop web page (hold shift, click refresh) before logging in.

Monitoring: We have deployed a fix for the Cytracom Desktop Authentication issue.

Investigating: We have identified an issue that prevents some users from authenticating into Cytracom Desktop App. We are working on a fix and it will be applied shortly.

Resolved: This incident has been resolved.

Monitoring: Call History and Call Insights are fully functional.

BLF status updates to the majority of active phones are fully functional.

A small number of phones may require a reboot to restore BLF functionality.

Monitoring: We've fixed the issue and are processing the backlog for Call History and Call Insights.

Expect some delays in these features until the backlog clears.

Separately, BLF status updates may drop intermittently on some devices.

Identified: We are continuing to work on a fix for this issue.

Identified: We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/

Updates to these features are functional with processing delays.

• New entries to call history + Insights may take a few minutes to appear.
• Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices.

Notifications like missed calls or new voicemails are not affected.

Call completion is not affected at this time.

Resolved: This incident has been resolved.

Monitoring: Call History and Call Insights are fully functional.

BLF status updates to the majority of active phones are fully functional.

A small number of phones may require a reboot to restore BLF functionality.

Monitoring: We've fixed the issue and are processing the backlog for Call History and Call Insights.

Expect some delays in these features until the backlog clears.

Separately, BLF status updates may drop intermittently on some devices.

Identified: We are continuing to work on a fix for this issue.

Identified: We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/

Updates to these features are functional with processing delays.

• New entries to call history + Insights may take a few minutes to appear.
• Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices.

Notifications like missed calls or new voicemails are not affected.

Call completion is not affected at this time.