Cytracom Status

Resolved: The issue affecting a limited number of D2 devices (12 endpoints) related to call parking has been resolved. The root cause was identified as a firmware defect, and affected devices have been remediated.

All services are operating normally, and no broader impact to the UCaaS platform was observed. We will continue to monitor to ensure ongoing stability.

Monitoring: A limited number of D2 devices (~12 endpoints) experienced an issue with call parking due to a firmware defect. This is not a service outage and does not affect the broader UCaaS platform or other device types.

The issue has been identified, and a remediation plan is in progress. Affected devices will be updated to resolve the issue. We are continuing to monitor and will provide updates as remediation is completed.

Identified: A subset of customers reported issues with call parking not functioning correctly. The root cause has been identified, and a remediation is being developed.

Resolved: This issue has been resolved and Management Portal is working without any further issue.

Monitoring: The service has been restarted. All management functions are operational, and the system is stable.

Investigating: We are investigating an issue impacting the UCaaS Management Portal.

Resolved: The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally.

The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted, and a plan is in place to increase capacity to prevent recurrence.

Monitoring: The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally.

The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted to restore functionality. A plan is in place to increase service capacity to prevent recurrence.

We are continuing to monitor the stability of the service.

Investigating: The UCaaS Management Portal is currently unavailable, preventing users from accessing administrative functions and configuration interfaces. Core calling services are not impacted at this time; however, administrators are unable to manage users, devices, or settings through the portal.

Engineering teams have been engaged and are actively investigating the root cause. Updates will be provided as more information becomes available.