Cytracom Status

Resolved: This incident has been resolved.

Monitoring: We have identified and mitigated the issue that caused intermittent call setup failures for some customers. The issue was related to a degraded backend component that impacted call processing on a subset of voice infrastructure. Our engineering team applied corrective action, and calls are now processing normally. We are continuing to monitor the platform closely to ensure stability.

Investigating: We are currently investigating an issue causing intermittent inbound and outbound call failures for some customers. Our engineering team is actively working to identify the root cause and restore normal call processing. We will provide an update as soon as more information is available.

Resolved: This incident has been resolved.

Monitoring: The issue causing intermittent inbound and outbound call failures has been resolved. Our engineering team identified a capacity constraint in a backend call processing service and applied corrective action. Calls are now processing normally, and the platform remains stable.

Monitoring: We identified an issue affecting call processing on a subset of voice servers, which resulted in intermittent inbound and outbound call failures for some customers. Our engineering team applied corrective action, and call processing has returned to normal. We are continuing to monitor the platform closely to ensure stability.

Investigating: We are currently investigating intermittent inbound and outbound call failures affecting some customers. Our team is actively working to identify the issue and will provide updates as they become available.

Resolved: This incident is marked as resolved. No further inbound call failures were observed.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We have identified and mitigated an issue that was causing intermittent call completion failures.

The issue was related to a third-party CNAM lookup service responding slower than expected. This delay caused some calls to fail over to our secondary data center, which resulted in intermittent disruption to call completion.

We have temporarily disabled this dependency, and calls are now completing as expected. We are continuing to monitor call completion and overall service stability.

Identified: The UCaaS platform is experiencing intermittent inbound/outbound call failures. We are investigating the root cause.

Resolved: The CNAM (Caller ID) service is fully functional without any performance constraints.

Monitoring: The Caller Id resolution is working as expected. We are monitoring for any further issues.

Identified: We have identified that our third-party CNAM provider is not responding within our required performance thresholds. To prevent call completion delays or failures, we are temporarily bypassing Caller ID name resolution for affected calls.

During this time, calls may complete without a resolved caller identity or display name. Call delivery itself remains operational.

Our team is working on a remediation plan and expects to implement a permanent solution within the next 72 hours. We will continue to monitor the service and provide updates as progress is made.

Resolved: The CNAM (Caller ID) service is fully functional without any performance constraints.

Monitoring: The Caller Id resolution is working as expected. We are monitoring for any further issues.

Identified: We have identified that our third-party CNAM provider is not responding within our required performance thresholds. To prevent call completion delays or failures, we are temporarily bypassing Caller ID name resolution for affected calls.

During this time, calls may complete without a resolved caller identity or display name. Call delivery itself remains operational.

Our team is working on a remediation plan and expects to implement a permanent solution within the next 72 hours. We will continue to monitor the service and provide updates as progress is made.