
Cytracom Status
Real-time updates of Cytracom issues and outages
Cytracom status is Operational
BLF Presence
Desktop
Contacts
UC Management Portal
Active Incidents
No active incidents
Recently Resolved Incidents
We have identified an issue that prevents some users from authenticating into Cytracom Desktop App. We are working on a fix and it will be applied shortly.
We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/
Updates to these features are functional with processing delays.
- New entries to call history + Insights may take a few minutes to appear.
- Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices.
Notifications like missed calls or new voicemails are not affected.
Call completion is not affected at this time.
Cytracom Outage Survival Guide
Cytracom Components
Cytracom Voice Services
Call Completion
BLF Presence
We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/
Updates to these features are functional with processing delays.
- New entries to call history + Insights may take a few minutes to appear.
- Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices.
Notifications like missed calls or new voicemails are not affected.
Call completion is not affected at this time.
Voicemail
Call Center
Cytracom Fax Services
Fax Completion
Desktop Fax
Cytracom Business Messaging
Cytracom Client Applications
Desktop
We have identified an issue that prevents some users from authenticating into Cytracom Desktop App. We are working on a fix and it will be applied shortly.
Cytracom iOS
Cytracom Android
Contacts
We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/
Updates to these features are functional with processing delays.
- New entries to call history + Insights may take a few minutes to appear.
- Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices.
Notifications like missed calls or new voicemails are not affected.
Call completion is not affected at this time.
Cytracom Management
UC Management Portal
We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/
Updates to these features are functional with processing delays.
- New entries to call history + Insights may take a few minutes to appear.
- Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices.
Notifications like missed calls or new voicemails are not affected.
Call completion is not affected at this time.