Cytracom Status

Resolved: All services have returned to normal following the earlier issues affecting call completion and BLF Presence. If you have any questions or need assistance, please contact us at [email protected] or 877-411-2987.

Monitoring: All services have returned to normal following the earlier issues affecting call completion and BLF Presence. The implemented fixes have been effective, and we will continue to monitor to ensure continued stability. If you have any questions or need assistance, please contact us at [email protected] or 877-411-2987.

Monitoring: A fix has been implemented to resolve recent call completion issues, and we are actively monitoring to ensure continued stability. BLF Presence service remains in a degraded state—while a fix has been applied, some customers may still experience intermittent issues. Further investigation is underway to fully restore normal functionality for the BLF Presence services globally.

Identified: The cause for the issue has been identified and a fix is being implemented. BLF Presence may be unavailable until the fix is complete.

Investigating: We are investigating reports of intermittent call failures for our UCaaS customers.

Resolved: All services have returned to normal following the earlier issues affecting call completion and BLF Presence. If you have any questions or need assistance, please contact us at [email protected] or 877-411-2987.

Monitoring: All services have returned to normal following the earlier issues affecting call completion and BLF Presence. The implemented fixes have been effective, and we will continue to monitor to ensure continued stability. If you have any questions or need assistance, please contact us at [email protected] or 877-411-2987.

Monitoring: A fix has been implemented to resolve recent call completion issues, and we are actively monitoring to ensure continued stability. BLF Presence service remains in a degraded state—while a fix has been applied, some customers may still experience intermittent issues. Further investigation is underway to fully restore normal functionality for the BLF Presence services globally.

Identified: The cause for the issue has been identified and a fix is being implemented. BLF Presence may be unavailable until the fix is complete.

Investigating: We are investigating reports of intermittent call failures for our UCaaS customers.

Resolved: This incident has been resolved.

Monitoring: Active monitoring systems show ControlOne Agent and Bridge connection rates are stable. We will continue to monitor carrier routing paths and update the status if service quality changes.

Identified: We have identified and are currently monitoring widespread connectivity issues affecting multiple end-user ISPs in the US-SouthCentral (DFW) region. Users may experience intermittent connection problems, packet loss, or increased latency when connecting to ControlOne services.

Our Network Operations Center (NOC) is actively working to mitigate these issues by:

• Implementing dynamic routing adjustments
• Prioritizing critical traffic paths
• Coordinating with affected ISPs to identify resolution timelines

Resolved: This incident has been resolved.

Monitoring: All customers using the US-SouthWest ControlOne region are fully operational.

A large carrier outage affecting multiple carriers in the western US may cause instability to some internet locations outside of the ControlOne network.

Monitoring: A fix has been implemented, and the affected IP range (64.58.101.0/24) is fully operational. We are continuing to monitor the results of this issue throughout the day.

Identified: At approximately 07:58 PM CT, instability was detected on the primary carrier servicing the US-SouthWest ControlOne region. Automatic remediation was performed to route around the primary carrier. Some LAX customers with a Cloud gateway assigned in the 64.58.101.0/24 range are not routing back properly from alternate carriers and we are working to resolve this ASAP.

Customers in 64.58.101.0/24 range can contact support for temporary or permanent reassignment to another range.