Cytracom status is Operational

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BLF Presence
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Desktop
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Contacts
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UC Management Portal
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

UCaaS: Intermittent Cytracom Desktop Outage
Started 22 Oct 2025 15:12:04 (7 days ago), resolved 22 Oct 2025 16:11:42 (7 days ago)
Major Incident
Resolved
Desktop

We have identified an issue that prevents some users from authenticating into Cytracom Desktop App. We are working on a fix and it will be applied shortly.

UCaaS delayed updates to Call History, Insights, and Contacts.
Started 20 Oct 2025 17:30:32 (9 days ago), resolved 22 Oct 2025 15:07:19 (7 days ago)
Minor Incident
Resolved
UC Management Portal
BLF Presence
Contacts

We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/

Updates to these features are functional with processing delays.

  • New entries to call history + Insights may take a few minutes to appear.
  • Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices.

Notifications like missed calls or new voicemails are not affected.

Call completion is not affected at this time.

Cytracom Outage Survival Guide

A step-by-step guide to help you survive a Cytracom outage
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    Cytracom Components

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    Cytracom Voice Services

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    Call Completion
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    BLF Presence
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    UCaaS delayed updates to Call History, Insights, and Contacts.
    Started 20 Oct 2025 17:30:32 (9 days ago), resolved 22 Oct 2025 15:07:19 (7 days ago)
    Minor Incident
    Resolved
    UC Management Portal
    BLF Presence
    Contacts

    We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/

    Updates to these features are functional with processing delays.

    • New entries to call history + Insights may take a few minutes to appear.
    • Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices.

    Notifications like missed calls or new voicemails are not affected.

    Call completion is not affected at this time.

    Voicemail
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    Call Center
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    Cytracom Fax Services

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    Fax Completion
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    Desktop Fax
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    Cytracom Business Messaging

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    Cytracom Client Applications

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    Desktop
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    UCaaS: Intermittent Cytracom Desktop Outage
    Started 22 Oct 2025 15:12:04 (7 days ago), resolved 22 Oct 2025 16:11:42 (7 days ago)
    Major Incident
    Resolved
    Desktop

    We have identified an issue that prevents some users from authenticating into Cytracom Desktop App. We are working on a fix and it will be applied shortly.

    Cytracom iOS
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    Cytracom Android
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    Contacts
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    UCaaS delayed updates to Call History, Insights, and Contacts.
    Started 20 Oct 2025 17:30:32 (9 days ago), resolved 22 Oct 2025 15:07:19 (7 days ago)
    Minor Incident
    Resolved
    UC Management Portal
    BLF Presence
    Contacts

    We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/

    Updates to these features are functional with processing delays.

    • New entries to call history + Insights may take a few minutes to appear.
    • Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices.

    Notifications like missed calls or new voicemails are not affected.

    Call completion is not affected at this time.

    Cytracom Management

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    UC Management Portal
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    UCaaS delayed updates to Call History, Insights, and Contacts.
    Started 20 Oct 2025 17:30:32 (9 days ago), resolved 22 Oct 2025 15:07:19 (7 days ago)
    Minor Incident
    Resolved
    UC Management Portal
    BLF Presence
    Contacts

    We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/

    Updates to these features are functional with processing delays.

    • New entries to call history + Insights may take a few minutes to appear.
    • Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices.

    Notifications like missed calls or new voicemails are not affected.

    Call completion is not affected at this time.

    Partner Portal
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    Billing Services
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    Cytracom Integrations

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    Cytracom ControlOne

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    ControlOne Management Portal
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    Cytracom ControlOne Routing Services

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    US-NorthEast (EWR) Region
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    US-SouthEast (ATL) Region
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    US-MidWest (ORD) Region
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    US-SouthCentral (DFW) Region
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    US-NorthWest (SEA) Region
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    US-SouthWest (LAX) Region
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