Cytracom Status

Resolved: Call flow has returned to normal, and calls are completing as expected. We are closing this incident. Our team will continue with the planned remediation work to reduce future impact from this third-party call-signing dependency.

Monitoring: We identified an issue with a third-party call-signing service provider and temporarily disabled that dependency to restore normal call flow. Calls are currently completing as expected. We are continuing to monitor call completion and will implement a remediation plan to reduce future impact from this dependency.

Identified: The issue has been identified and a fix is being implemented.

Monitoring: In our primary data center inbound/outbound calls are failing in several voice Pods and they are being routed to our secondary data center. Callers may experience intermittent call failures until we resolve this issue.

Resolved: This incident is marked as resolved. No further inbound call failures were observed.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We have identified and mitigated an issue that was causing intermittent call completion failures.

The issue was related to a third-party CNAM lookup service responding slower than expected. This delay caused some calls to fail over to our secondary data center, which resulted in intermittent disruption to call completion.

We have temporarily disabled this dependency, and calls are now completing as expected. We are continuing to monitor call completion and overall service stability.

Identified: The UCaaS platform is experiencing intermittent inbound/outbound call failures. We are investigating the root cause.

Resolved: The CNAM (Caller ID) service is fully functional without any performance constraints.

Monitoring: The Caller Id resolution is working as expected. We are monitoring for any further issues.

Identified: We have identified that our third-party CNAM provider is not responding within our required performance thresholds. To prevent call completion delays or failures, we are temporarily bypassing Caller ID name resolution for affected calls.

During this time, calls may complete without a resolved caller identity or display name. Call delivery itself remains operational.

Our team is working on a remediation plan and expects to implement a permanent solution within the next 72 hours. We will continue to monitor the service and provide updates as progress is made.

Resolved: The CNAM (Caller ID) service is fully functional without any performance constraints.

Monitoring: The Caller Id resolution is working as expected. We are monitoring for any further issues.

Identified: We have identified that our third-party CNAM provider is not responding within our required performance thresholds. To prevent call completion delays or failures, we are temporarily bypassing Caller ID name resolution for affected calls.

During this time, calls may complete without a resolved caller identity or display name. Call delivery itself remains operational.

Our team is working on a remediation plan and expects to implement a permanent solution within the next 72 hours. We will continue to monitor the service and provide updates as progress is made.