Cytracom Status

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have identified an issue causing a degraded experience for users of the Cytracom Desktop application. Our engineers are implementing a fix.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We have identified an issue impacting ControlOne customers utilizing the ControlOne Agent and Bridge in our US-NorthEast(EWR) region. We have implemented a fix to route around upstream carrier instability and are monitoring the results.

Resolved: This incident has been resolved.

Identified: Customers should expect to continue to see delays in configuration submissions. Engineers have identified the cause and are implementing a fix.

Monitoring: All fixes have been implemented and config jobs have returned to processing normally. We will continue to monitor the results.

Identified: The root cause has been identified and a fix has been applied.

Investigating: We are currently investigating an issue with the ControlOne introducing delays in applying configurations

Resolved: Damage to internet backbone fiber persists in the Southeastern United States, affecting overall internet performance on the broader eastern seaboard. Our engineering team executed mitigations and has been monitoring since the last update. We have seen a return to steady performance over the past 24 hours.

Monitoring: We are continuing to monitor the situation on the ground. All customer connections have been successfully rerouted through alternative ingress pathways; at this time you may see increased latency or variability in latency as traffic takes non-ideal detours, but packet delivery rates have returned to nominal and the service should be broadly usable as normal.

We will update you as the situation progresses from our vantage point.

Monitoring: We are continuing to monitor the overall situation and the Cytracom NOC continues optimizing network pathways for current Internet conditions. We will update you as the situation progresses from our vantage point.

Monitoring: We have identified and are currently monitoring widespread connectivity issues affecting multiple end-user ISPs in the US-Northeast (EWR) region. Users may experience intermittent connection problems, packet loss, or increased latency when connecting to ControlOne services.

Our Network Operations Center (NOC) is actively working to mitigate these issues by:

• Implementing dynamic routing adjustments
• Prioritizing critical traffic paths
• Coordinating with affected ISPs to identify resolution timelines

If your organization is experiencing severe disruption, please reach out to our support team to discuss available emergency alternatives.

Our support team is available 24/7 at [email protected] or 877-411-2987.