Clearly IP status is Under Maintenance

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CA East
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Fax Service
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Sendfax.to API
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Mirror Admin Portal
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Mirror Servers
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Active Incidents

Queues calls not getting through
Started 10 Feb 2025 15:20:28 (13 hours ago), resolved 10 Feb 2025 22:20:56 (6 hours ago)
Minor Incident
Postmortem
Clearly Cloud USA

Some users are experiencing issues with queue calls not making it to agents. The team is investigating.

Maintenance on Clearly Cloud USA
Started 10 Feb 2025 04:48:18 (24 hours ago), resolved 10 Feb 2025 06:24:15 (22 hours ago)
Minor Incident
Postmortem
Clearly Cloud USA

We will be undergoing maintenance on a backend storage server that may cause intermittent calling issues with our Clearly Cloud USA servers.

Intermittent registration issues
Started 8 Feb 2025 19:14:14 (2 days ago), resolved 8 Feb 2025 19:18:30 (2 days ago)
Minor Incident
Postmortem
Clearly Cloud USA

The team has identified the issue and is taking steps to correct.

US Central trunking servers failing on calls
Started 6 Feb 2025 18:23:54 (4 days ago), resolved 6 Feb 2025 19:38:07 (4 days ago)
Critical Incident
Postmortem
US Central

We have identified an issue with our US Central servers and our team is investigating. If you are setup with multiple trunking servers, there should be no issue. If you are using only our central servers, you will want to change your registration to other servers or the time being.

Intermittent call failure, registration and web property access
Started 5 Feb 2025 19:46:24 (5 days ago), resolved 5 Feb 2025 21:56:13 (5 days ago)
Major Incident
Postmortem
US Central
Mirror Admin Portal
Fax Service
US East
Mirror Servers
More...

We are currently investigating this issue.

Recently Resolved Incidents

No recent incidents

Clearly IP Outage Survival Guide

A step-by-step guide to help you survive a Clearly IP outage
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    Clearly IP Components

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    Clearly IP SIP Trunking

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    US Central
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    US Central trunking servers failing on calls
    Started 6 Feb 2025 18:23:54 (4 days ago), resolved 6 Feb 2025 19:38:07 (4 days ago)
    Critical Incident
    Postmortem
    US Central

    We have identified an issue with our US Central servers and our team is investigating. If you are setup with multiple trunking servers, there should be no issue. If you are using only our central servers, you will want to change your registration to other servers or the time being.

    Intermittent call failure, registration and web property access
    Started 5 Feb 2025 19:46:24 (5 days ago), resolved 5 Feb 2025 21:56:13 (5 days ago)
    Major Incident
    Postmortem
    US Central
    Mirror Admin Portal
    Fax Service
    US East
    Mirror Servers
    More...

    We are currently investigating this issue.

    US East
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    Intermittent call failure, registration and web property access
    Started 5 Feb 2025 19:46:24 (5 days ago), resolved 5 Feb 2025 21:56:13 (5 days ago)
    Major Incident
    Postmortem
    US Central
    Mirror Admin Portal
    Fax Service
    US East
    Mirror Servers
    More...

    We are currently investigating this issue.

    CA East
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    Intermittent call failure, registration and web property access
    Started 5 Feb 2025 19:46:24 (5 days ago), resolved 5 Feb 2025 21:56:13 (5 days ago)
    Major Incident
    Postmortem
    US Central
    Mirror Admin Portal
    Fax Service
    US East
    Mirror Servers
    More...

    We are currently investigating this issue.

    AU East
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    UK Central
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    Store
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    SMS API
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    Clearly IP SendFax.to

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    Fax Service
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    Intermittent call failure, registration and web property access
    Started 5 Feb 2025 19:46:24 (5 days ago), resolved 5 Feb 2025 21:56:13 (5 days ago)
    Major Incident
    Postmortem
    US Central
    Mirror Admin Portal
    Fax Service
    US East
    Mirror Servers
    More...

    We are currently investigating this issue.

    Sendfax.to API
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    Intermittent call failure, registration and web property access
    Started 5 Feb 2025 19:46:24 (5 days ago), resolved 5 Feb 2025 21:56:13 (5 days ago)
    Major Incident
    Postmortem
    US Central
    Mirror Admin Portal
    Fax Service
    US East
    Mirror Servers
    More...

    We are currently investigating this issue.

    Clearly IP Clearly Anywhere

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    Mobile API
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    Clearly IP Clearly Devices

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    Redirect Server
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    Cloud Device Manager
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    Clearly IP Mirror

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    Mirror Admin Portal
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    Intermittent call failure, registration and web property access
    Started 5 Feb 2025 19:46:24 (5 days ago), resolved 5 Feb 2025 21:56:13 (5 days ago)
    Major Incident
    Postmortem
    US Central
    Mirror Admin Portal
    Fax Service
    US East
    Mirror Servers
    More...

    We are currently investigating this issue.

    Mirror Servers
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    Intermittent call failure, registration and web property access
    Started 5 Feb 2025 19:46:24 (5 days ago), resolved 5 Feb 2025 21:56:13 (5 days ago)
    Major Incident
    Postmortem
    US Central
    Mirror Admin Portal
    Fax Service
    US East
    Mirror Servers
    More...

    We are currently investigating this issue.

    Clearly IP Hosting

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    Hosted PBX
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    Clearly IP Teams

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    Teams
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    Clearly IP CloudPBX

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    Clearly Cloud Canada
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    Intermittent call failure, registration and web property access
    Started 5 Feb 2025 19:46:24 (5 days ago), resolved 5 Feb 2025 21:56:13 (5 days ago)
    Major Incident
    Postmortem
    US Central
    Mirror Admin Portal
    Fax Service
    US East
    Mirror Servers
    More...

    We are currently investigating this issue.

    Clearly Cloud USA
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    Intermittent registration issues
    Started 8 Feb 2025 19:14:14 (2 days ago), resolved 8 Feb 2025 19:18:30 (2 days ago)
    Minor Incident
    Postmortem
    Clearly Cloud USA

    The team has identified the issue and is taking steps to correct.

    Intermittent call failure, registration and web property access
    Started 5 Feb 2025 19:46:24 (5 days ago), resolved 5 Feb 2025 21:56:13 (5 days ago)
    Major Incident
    Postmortem
    US Central
    Mirror Admin Portal
    Fax Service
    US East
    Mirror Servers
    More...

    We are currently investigating this issue.

    Maintenance on Clearly Cloud USA
    Started 10 Feb 2025 04:48:18 (24 hours ago), resolved 10 Feb 2025 06:24:15 (22 hours ago)
    Minor Incident
    Postmortem
    Clearly Cloud USA

    We will be undergoing maintenance on a backend storage server that may cause intermittent calling issues with our Clearly Cloud USA servers.

    Queues calls not getting through
    Started 10 Feb 2025 15:20:28 (13 hours ago), resolved 10 Feb 2025 22:20:56 (6 hours ago)
    Minor Incident
    Postmortem
    Clearly Cloud USA

    Some users are experiencing issues with queue calls not making it to agents. The team is investigating.

    Clearly Cloud Australia
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    Clearly IP APIs

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    ComXChange API
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    Cloud Devices API
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    Unity API
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    Clearly IP XCast Labs

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    Hosted PBX
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    Residential Service
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    Trunking
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