Chainalysis Status

Resolved: KYT was down between 03:52 and 03:57 UTC, and the API was returning 5XX errors. The 5XX error is now resolved.

Customers who do not have retry measures in place for 5XX errors will need to manually re-register any transfers and withdrawals that encountered errors during this time. Please reach out to [email protected] if you require assistance or have any questions

Resolved: This incident has been fully resolved.

If you experience any issues with the UI of KYT or our API, please get in touch with [email protected] for an investigation.

Monitoring: A fix has been implemented to resolve the issue of generated alerts not being displayed on the KYT UI and users not being able to assign alerts.

Our team continues to monitor the issue and address any additional API call issues.

If you have any issues at all related to this incident, please reach out to [email protected]

Next update at 17:00 UTC

Identified: We have identified the issue in which new alerts have been generated but are not being displayed in KYT, and users are unable to assign alerts. We are working on a fix and will provide more information when it becomes available.

Next update at 10:00 UTC

Investigating: We are continuing to investigate the issue. We'll provide more information as soon it becomes available.

Next update at 07:00 UTC

Investigating: We are continuing to investigate the issue and will provide updates as soon as more information becomes available.

Next update at 05:00 UTC

Investigating: We are investigating an error with the V1 alerts endpoint in which new alerts are generated but not being shown. We will provide an update once we have more information.

Next update at 03:00 UTC

Resolved: KYT was down between 03:52 and 03:57 UTC, and the API was returning 5XX errors. The 5XX error is now resolved.

Customers who do not have retry measures in place for 5XX errors will need to manually re-register any transfers and withdrawals that encountered errors during this time. Please reach out to [email protected] if you require assistance or have any questions

Resolved: This incident has been fully resolved.

If you experience any issues with the UI of KYT or our API, please get in touch with [email protected] for an investigation.

Monitoring: A fix has been implemented to resolve the issue of generated alerts not being displayed on the KYT UI and users not being able to assign alerts.

Our team continues to monitor the issue and address any additional API call issues.

If you have any issues at all related to this incident, please reach out to [email protected]

Next update at 17:00 UTC

Identified: We have identified the issue in which new alerts have been generated but are not being displayed in KYT, and users are unable to assign alerts. We are working on a fix and will provide more information when it becomes available.

Next update at 10:00 UTC

Investigating: We are continuing to investigate the issue. We'll provide more information as soon it becomes available.

Next update at 07:00 UTC

Investigating: We are continuing to investigate the issue and will provide updates as soon as more information becomes available.

Next update at 05:00 UTC

Investigating: We are investigating an error with the V1 alerts endpoint in which new alerts are generated but not being shown. We will provide an update once we have more information.

Next update at 03:00 UTC