Bigleaf Networks Status

Monitoring: We are continuing to monitor for further issues and implemented a temporary change while working towards a permanent fix.

Current Impact:

• To reduce immediate impact, only HIGH or SITE DOWN severity alert emails will be sent as expected.

• Alert severity of MEDIUM or LOW will not receive an email alert at this time despite any user configurations.

• Any and all alerts are being displayed correctly on the Site and Alerts sections of the Bigleaf Cloud Connect Dashboard.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently investigating an issue as ALL Bigleaf alert emails are not being sent from the Bigleaf Cloud Connect dashboard. This includes StatusPage updates.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Emails to our primary [email protected] are currently being denied - our team can be reached at our alternative email [email protected].

Our Support Line is up as normal, as well as our Chat and Web ticket submission.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently investigating network congestion issues that are impacting a subset of sites connected to our Atlanta gateway cluster.