AssemblyAI Status

Resolved: We have continued to see good performance after the rollback, and error rates and processing times have remained in the normal ranges. We are now marking this issue as resolved. Any requests that returned an error during this incident can be safely resubmitted.

Monitoring: Error rates and processing times have returned to normal. We're monitoring to make sure performance remains stable.

Identified: We've applied a fix and error rates have dropped significantly. Some pre-recorded requests using Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro may still take longer than usual to complete while we work through the backlog.

Identified: Error rates are decreasing as our rollback progresses, and we're continuing to work on fully resolving the issue. Some requests may still fail or take longer than usual to complete.

Identified: We've identified an issue causing a significant portion of pre-recorded transcription requests using Universal-3.5 Pro and Universal-3.6 Pro to fail or take longer than usual to complete, across all regions. Streaming is not affected.

We've identified the cause and are rolling back a recent change, and we're beginning to see recovery.

Resolved: We have continued to see good performance after the rollback and are now marking this issue as resolved.

Monitoring: We have completed the rollback and are now seeing a reduction of 502 errors. We will continue to monitor traffic to ensure that error rates continue to return to the normal range.

Identified: We have identified an issue with a recent change to temporary tokens that is causing some Real-time STT sessions that use temp tokens to fail with a 502 error. Our team is actively working to roll back this change.