Vonage Business Communications System Status

Identified: We continue to enhance our systems to mitigate the risk of additional phishing attempts using Vonage services. Beginning October 31, SMS traffic sent to most carriers will be restored. You will receive a bounceback notification for any undelivered traffic. We continue to work with our SMS provider to restore traffic sent to all carriers as soon as possible, but we do not currently have a time frame for when this will be available. We will keep you updated on our progress as often as possible.

Identified: Effective September 23, 2024, Vonage is temporarily pausing all US-based SMS messaging traffic for our Vonage Business Communications (VBC) solution. We are working closely with our SMS partner to restore full SMS capabilities as soon as possible. Please check back here for updates.

Identified: Effective June 7, 2024, Vonage is temporarily filtering most SMS messages containing URLs or Email Addresses. We are working closely with our SMS partner to restore full SMS capabilities as soon as possible. Please check back here for updates.

Resolved: This incident has been resolved.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.

Identified: The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.

Investigating: Some Vonage Business customers may be experiencing intermittent issues receiving calls in the Florida area. Our carrier is working with vendors to quickly resolve the issue.