Vonage Business Communications System Status

Investigating: Vonage is committed to transparency and keeping customers informed about developments that may impact their organizations.

The week of August 25, 2025, Vonage, along with many other companies, was notified about a widespread security breach affecting Salesloft Drift customers. As a result of this incident, unauthorized users accessed the Salesforce customer relationship management (CRM) platform, which was integrated with Salesloft Drift.

Upon learning of this incident, we disconnected Salesloft Drift, identified the impacted records, and began a detailed review to assess the scope of the data affected.

Information that may be affected While this investigation is still ongoing, we have identified, to date, that the information exported by the unauthorized individuals during the incident included some customer contact information, account data, and text from certain customer support cases.

What is being done We continue to conduct a thorough review of the exported data. If we determine any affected data requires notification, we will notify impacted customers.

What customers should do As a precautionary measure, if you have provided credentials or other sensitive information to our customer support team, we strongly recommend that you change them immediately.

Customer support Customers with questions should contact the Support Team.

Resolved: This incident has been resolved.

Monitoring: Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.

Identified: Thank you for your patience. Vonage engineers continue to work to resolve the intermittent issues affecting inbound and outbound calls. We will share updates as soon as they become available.

Identified: Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.

Identified: Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available.

Identified: We are aware of an intermittent service disruption affecting inbound and outbound calling. Our engineers are actively working to resolve the issue as quickly as possible. We will share an update shortly when we have more information.

Identified: Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

Investigating: We are continuing to investigate this issue.

Investigating: Customers may experience issues placing or receiving calls. Our engineers and support teams are dedicated to resolving the issue as soon as possible. Please stay tuned for further updates.

Resolved: This incident has been resolved.

Monitoring: Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.

Identified: Thank you for your patience. Vonage engineers continue to work to resolve the intermittent issues affecting inbound and outbound calls. We will share updates as soon as they become available.

Identified: Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.

Identified: Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available.

Identified: We are aware of an intermittent service disruption affecting inbound and outbound calling. Our engineers are actively working to resolve the issue as quickly as possible. We will share an update shortly when we have more information.

Identified: Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

Investigating: We are continuing to investigate this issue.

Investigating: Customers may experience issues placing or receiving calls. Our engineers and support teams are dedicated to resolving the issue as soon as possible. Please stay tuned for further updates.