Validis Status

Resolved: This incident has been resolved.

Monitoring: We have successfully deployed a fix for the issue affecting Xero data uploads. All impacted customers are now advised to reattempt their upload.

We will continue to monitor the system closely to ensure ongoing stability.

Investigating: We are currently aware of an issue where some customers are unable to proceed with Xero uploads and receive an invalid scope error from xero.

Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page.

We apologise for any inconvenience caused.

Resolved: This incident has been resolved.

Monitoring: We have deployed a fix addressing the issue currently impacting customers using Sage Intacct, therefore we recommend an attempt to upload their data.

Meanwhile, our team is actively monitoring system stability to ensure the fix is performing as expected.

Identified: Our technical team has identified the root cause of the issue and is actively working on implementing a fix.

We will provide a further update as soon as the fix has been successfully deployed.

Investigating: We are currently aware of an issue for some customers where an outage at Sage Intacct is impacting some customers ability to share data.

Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page.

We apologise for any inconvenience caused.

Identified: We would like to inform you that our technical team is currently working to develop a permanent fix for the recently identified vClient application error.

In the meantime, customers who encounter this issue can be unblocked by following the guidance outlined in the article below: https://support.validis.com/hc/en-gb/articles/27103414032404-Uninstall-Pre-Existing-vClient

This workaround has proven effective in resolving the issue for affected customers and should allow them to continue working without further disruption.

We will continue to provide updates as progress is made towards a full resolution. Thank you for your patience and understanding.

Identified: The issue has been identified and the technical team are working on implementing a fix.

We will continue to provide you updates via this status page.

Investigating: We are currently aware of an issue where some customers are affected by an error message whilst attempting to launch vClient during the uploading process.

Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page.

We apologise for any inconvenience caused.

Resolved: This incident has been resolved.

Monitoring: We have successfully deployed a fix for the issue affecting Xero data uploads. All impacted customers are now advised to reattempt their upload.

We will continue to monitor the system closely to ensure ongoing stability.

Investigating: We are currently aware of an issue where some customers are unable to proceed with Xero uploads and receive an invalid scope error from xero.

Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page.

We apologise for any inconvenience caused.

Resolved: This incident has been resolved.

Monitoring: We have deployed a fix addressing the issue currently impacting customers using Sage Intacct, therefore we recommend an attempt to upload their data.

Meanwhile, our team is actively monitoring system stability to ensure the fix is performing as expected.

Identified: Our technical team has identified the root cause of the issue and is actively working on implementing a fix.

We will provide a further update as soon as the fix has been successfully deployed.

Investigating: We are currently aware of an issue for some customers where an outage at Sage Intacct is impacting some customers ability to share data.

Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page.

We apologise for any inconvenience caused.