Scalepoint Technologies Status
Real-time updates of Scalepoint Technologies issues and outages
Scalepoint Technologies status is Operational
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All (Entire system affected)
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Settlement Tool
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Communication
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HUB Property
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
Disruption of service - Settlement Tool
Started 6 Aug 2025 11:08:28 (3 hours ago), still ongoing
Critical Incident
Monitoring
All (Entire system affected)
Settlement Tool
Some of our users are currently experiencing issues when working with Settlement Tool.
Some of our claimshandlers are unable to access Settlement Tool.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Recently Resolved Incidents
Some of our users are experiencing issue with our communication in Core & HUB
Started 31 Jul 2025 05:50:47 (6 days ago), resolved 31 Jul 2025 17:06:02 (6 days ago)
Major Incident
Resolved
Communication
Many of our users are currently experiencing issues sending SMS or e-mails.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Some of our users are experiencing issues in HUB Property.
Started 31 Jul 2025 08:46:52 (6 days ago), resolved 31 Jul 2025 10:25:49 (6 days ago)
Minor Incident
Resolved
HUB Property
Some of our users are experiencing issues in HUB Property when ordering service partners.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Scalepoint Technologies Outage Survival Guide
A step-by-step guide to help you survive a Scalepoint Technologies outage
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Scalepoint Technologies Components
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Scalepoint Technologies ClaimShop
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All (Entire system affected)
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Disruption of service - Settlement Tool
Started 6 Aug 2025 11:08:28 (3 hours ago), still ongoing
Critical Incident
Monitoring
All (Entire system affected)
Settlement Tool
Some of our users are currently experiencing issues when working with Settlement Tool.
Some of our claimshandlers are unable to access Settlement Tool.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Automation Engine
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Communication
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Calculation
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Vouchers
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Repair & Valuation
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Catalogue
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Settlement Tool
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Disruption of service - Settlement Tool
Started 6 Aug 2025 11:08:28 (3 hours ago), still ongoing
Critical Incident
Monitoring
All (Entire system affected)
Settlement Tool
Some of our users are currently experiencing issues when working with Settlement Tool.
Some of our claimshandlers are unable to access Settlement Tool.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Shop
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Customer Feedback
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Eco-system
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Scalepoint Technologies ClaimsCORE and HUB
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All (Entire system affected)
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Automation Engine
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Fraud Alert
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Loss Registration
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Communication
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Some of our users are experiencing issue with our communication in Core & HUB
Started 31 Jul 2025 05:50:47 (6 days ago), resolved 31 Jul 2025 17:06:02 (6 days ago)
Major Incident
Resolved
Communication
Many of our users are currently experiencing issues sending SMS or e-mails.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
HUB Motor
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Machine Learning (add-on AI Cost Control)
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Integrations
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HUB Health
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HUB Property
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Some of our users are experiencing issues in HUB Property.
Started 31 Jul 2025 08:46:52 (6 days ago), resolved 31 Jul 2025 10:25:49 (6 days ago)
Minor Incident
Resolved
HUB Property
Some of our users are experiencing issues in HUB Property when ordering service partners.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Price Engine
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Mobile App (Scalepoint HUB Property)
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Replacement
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Scalepoint Technologies Business Intelligence
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Scalepoint Technologies Sandbox
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Scalepoint Technologies Scalepoint Service Portal
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System Management
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User & Access Management
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Access Management & System Settings
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Analytics
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ClaimShop integration (ECO add-on)
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Connector API
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FORSI (ECO add-on)
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F&P attest (ECO add-on)
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Journey Launch
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Major Events
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Mediconnect (ECO add-on)
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My Claim
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NemHandel (ECO add-on)
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Offer & Invoice Validation
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Online Claim Notification
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Participant & Service Management
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Payment & Reserve
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Policy Validation
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Process Engine
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Simulation
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Subrogation
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Supplier portal
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Scalepoint Technologies HUB - Health
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now
All (Entire system affected)
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Access Management & System Settings
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AI Cost Control
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now
Analytics
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now
ClaimShop integration (ECO add-on)
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now
Communication
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Communication Designer
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now
Connector API
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now
CPR integration (ECO add-on)
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Customer Feedback
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File & Log Management
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now
F&P attest (ECO add-on)
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Journey Launch
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now
Machine Learning (add-on AI Cost Control)
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Major Events
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Mediconnect (ECO add-on)
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My Claim
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NemHandel (ECO add-on)
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now
Network Management
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Offer & Invoice Validation
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Participant & Service Management
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Payment & Reserves
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Process Engine
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Referral Engine
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Service & Task Management
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Simulation
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Sparepart Saver (add-on AI Cost Control)
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now
Subrogation
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Supplier Management
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Supplier Portal
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Work Management
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Scalepoint Technologies HUB - Motor
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All (Entire system affected)
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now
Access Management & System Settings
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AI Cost Control
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now
Analytics
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now
BIlinfo (ECO add-on)
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now
CABAS (ECO add-on)
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now
ClaimShop integration (ECO add-on)
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now
Communication
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now
Communication Designer
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now
Connector API
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Fri 1
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Mon 4
Tue 5
now
CPR integration (ECO add-on)
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now
Customer Feedback
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now
File & Log Management
Wed 30
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Mon 4
Tue 5
now
FORSI (ECO add-on)
Wed 30
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Mon 4
Tue 5
now
F&P attest (ECO add-on)
Wed 30
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Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Journey Launch
Wed 30
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Fri 1
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Sun 3
Mon 4
Tue 5
now
Machine Learning (add-on AI Cost Control)
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Sun 3
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now
Major Events
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now
Mediconnect (ECO add-on)
Wed 30
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Fri 1
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Sun 3
Mon 4
Tue 5
now
My Claim
Wed 30
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Fri 1
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Sun 3
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Tue 5
now
NemHandel (ECO add-on)
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Fri 1
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Tue 5
now
Network Management
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Fri 1
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Offer & Invoice Validation
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Fri 1
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Sun 3
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Participant & Service Management
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Fri 1
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Payment & Reserves
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Mon 4
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Process Engine
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Referral Engine
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now
Service & Task Management
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Fri 1
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Sun 3
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Tue 5
now
Simulation
Wed 30
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Fri 1
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Sun 3
Mon 4
Tue 5
now
Sparepart Saver (add-on AI Cost Control)
Wed 30
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Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Subrogation
Wed 30
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Fri 1
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Sun 3
Mon 4
Tue 5
now
Supplier Management
Wed 30
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Fri 1
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Sun 3
Mon 4
Tue 5
now
Supplier Portal
Wed 30
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Fri 1
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Sun 3
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Tue 5
now
Work Management
Wed 30
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Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Scalepoint Technologies HUB - Property
Wed 30
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Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
All (Entire system affected)
Wed 30
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Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Access Management & System Settings
Wed 30
Thu 31
Fri 1
Sat 2
Sun 3
Mon 4
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now
AI Cost Control
Wed 30
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Fri 1
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Sun 3
Mon 4
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now
Analytics
Wed 30
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now
Catalogue Designer
Wed 30
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ClaimShop integration (ECO add-on)
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now
Communication
Wed 30
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Mon 4
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now
Communication Designer
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Fri 1
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Sun 3
Mon 4
Tue 5
now
Connector API
Wed 30
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Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
CPR integration (ECO add-on)
Wed 30
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Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Customer Feedback
Wed 30
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Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
File & Log Management
Wed 30
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Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
F&P attest (ECO add-on)
Wed 30
Thu 31
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Journey Launch
Wed 30
Thu 31
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Machine Learning (add-on AI Cost Control)
Wed 30
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Fri 1
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Sun 3
Mon 4
Tue 5
now
Major Events
Wed 30
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Sun 3
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now
Material Supplier (ECO add-on)
Wed 30
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now
Mediconnect (ECO add-on)
Wed 30
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Mon 4
Tue 5
now
MEPS (ECO add-on)
Wed 30
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Tue 5
now
Mobile App
Wed 30
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Fri 1
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Sun 3
Mon 4
Tue 5
now
My Claim
Wed 30
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Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
NemHandel (ECO add-on)
Wed 30
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Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Network Management
Wed 30
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Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Offer & Invoice Validation
Wed 30
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Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Participant & Service Management
Wed 30
Thu 31
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Payment & Reserves
Wed 30
Thu 31
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Process Engine
Wed 30
Thu 31
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Referral Engine
Wed 30
Thu 31
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Service & Task Management
Wed 30
Thu 31
Fri 1
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Sun 3
Mon 4
Tue 5
now
Sigma (ECO add-on)
Wed 30
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Sun 3
Mon 4
Tue 5
now
Simulation
Wed 30
Thu 31
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Sparepart Saver (add-on AI Cost Control)
Wed 30
Thu 31
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Subrogation
Wed 30
Thu 31
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Supplier Management
Wed 30
Thu 31
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Supplier Portal
Wed 30
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Fri 1
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Sun 3
Mon 4
Tue 5
now
Work Management
Wed 30
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Fri 1
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Tue 5
now
