RM Internet & E-safety Status

Monitoring: We have identified the root cause and have now resolved the issue. Should you continue to encounter issues, please log these via your normal support channels. We will continue to monitor performance throughout the day.

Investigating: We are aware of an issue affecting users browsing the internet using SafetyNet this morning. We are currently investigating and will provide further updates when available.

Resolved: We have confirmed through extensive usage that no further issues have been identified with the new V3 extension.

Should you encounter any further issues, please log this via your normal support channels

Monitoring: We are aware of page loading issues when using the V3 extension for SafetyNetGo using Chrome version 103. We are continuing to investigate this issue.

Monitoring: We have identified an issue where browsing history is not being shown in reports. There was an issue with a delay in logs showing in the Browsing Reports which prevented these from being shown. A fix has been deployed to show all data from the 26th-28th June and a fix is being deployed shortly to ensure all data from the 29th onwards shows. There is no action required by customers.

Monitoring: The new EDGE extension is now available.

This extension auto-updates so you will now see the V3 version of the extension in use on your devices. If you cannot see the extension updated, please reboot the devices and this will ensure the update happens.

Monitoring: Google is making a mandatory change that affects all Chrome and Edge extensions – moving from Manifest V2 to Manifest V3. In simple terms, this means the way extensions are built is changing, and we’re updating SafetyNet Go to match. If the extension isn’t updated, your SafetyNet Go filtering will stop working.

The new CHROME extension will be available from Monday 30th June. You need to upgrade to this extension before the 26th July, otherwise your extension will stop working. The help guides for the new CHROME extension can be found here - https://rmsafetynet.helpdocsonline.com/safetynet-go-manifest-v3-extension-upgrades

We will be updating the status page to confirm when the EDGE extension is ready for you to upgrade to.

Resolved: We have confirmed that the issue identified with SafetyNet Filtering for SWGFL customers has now been resolved.

If you continue to experience further issues, please log these via your normal support channels.

Investigating: Browsing performance is restored. We will continue to monitor the service.

Investigating: We are aware of a degraded performance issue for SWGFL customers. Our engineers are currently investigating and will provide a further update shortly.

Resolved: We have confirmed through extensive usage that no further issues have been identified with the new V3 extension.

Should you encounter any further issues, please log this via your normal support channels

Monitoring: We are aware of page loading issues when using the V3 extension for SafetyNetGo using Chrome version 103. We are continuing to investigate this issue.

Monitoring: We have identified an issue where browsing history is not being shown in reports. There was an issue with a delay in logs showing in the Browsing Reports which prevented these from being shown. A fix has been deployed to show all data from the 26th-28th June and a fix is being deployed shortly to ensure all data from the 29th onwards shows. There is no action required by customers.

Monitoring: The new EDGE extension is now available.

This extension auto-updates so you will now see the V3 version of the extension in use on your devices. If you cannot see the extension updated, please reboot the devices and this will ensure the update happens.

Monitoring: Google is making a mandatory change that affects all Chrome and Edge extensions – moving from Manifest V2 to Manifest V3. In simple terms, this means the way extensions are built is changing, and we’re updating SafetyNet Go to match. If the extension isn’t updated, your SafetyNet Go filtering will stop working.

The new CHROME extension will be available from Monday 30th June. You need to upgrade to this extension before the 26th July, otherwise your extension will stop working. The help guides for the new CHROME extension can be found here - https://rmsafetynet.helpdocsonline.com/safetynet-go-manifest-v3-extension-upgrades

We will be updating the status page to confirm when the EDGE extension is ready for you to upgrade to.