RM Internet & E-safety Status
Real-time updates of RM Internet & E-safety issues and outages
RM Internet & E-safety status is Partially Degraded Service
RM Internet & E-safety Web Filtering
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Active Incidents
Sites may not be allowed or denied in line with the configuration of the policy that a user has applied to them. Users may have your Default Policy applied to them when you expect a different policy to apply. Users may have rules applied to them that you have not configured in your policies. This is often noticeable when YouTube is blocked, but you expect it to be allowed.
To prevent this you should: Ensure users are logged on to the browser during sign-in to the device. Ensure users on Chromebooks use the Chrome browser. Ensure users on Microsoft 365 use the Edge browser. Ensure users who are prompted to sign-in to RM Unify do so straight away. Ensure users who fail to sign-in to RM Unify when prompted, or appear to have unexpected filtering rules applied reboot their device and try again.
We have identified the root cause of the issue and are working on understanding what is required to apply a permanent fix, for now please follow the advice above.
Some customers may experience policy schedules being applied at incorrect times. We have identified the root cause of the issue and we are currently investigating a fix.
Please accept our apologies for any inconvenience caused. Further updates will be issued in due course.
Recently Resolved Incidents
No recent incidents
RM Internet & E-safety Outage Survival Guide
RM Internet & E-safety Components
RM Internet & E-safety RM Connectivity
RM Internet & E-safety South West Connectivity
Bath & N.E. Somerset
Bournemouth
Bristol
Cornwall
Devon
Dorset
Gloucestershire
N. Somerset
Plymouth
Poole
Somerset
South Gloucestershire
Swindon
Torbay
Wiltshire
RM Internet & E-safety South East Connectivity
RM Internet & E-safety DNS
RM Internet & E-safety Email
SMTP Store & Forward
RM Internet & E-safety SSL Connect
RM Internet & E-safety Web Filtering
SafetyNet Plus
Some customers may experience policy schedules being applied at incorrect times. We have identified the root cause of the issue and we are currently investigating a fix.
Please accept our apologies for any inconvenience caused. Further updates will be issued in due course.
Sites may not be allowed or denied in line with the configuration of the policy that a user has applied to them. Users may have your Default Policy applied to them when you expect a different policy to apply. Users may have rules applied to them that you have not configured in your policies. This is often noticeable when YouTube is blocked, but you expect it to be allowed.
To prevent this you should: Ensure users are logged on to the browser during sign-in to the device. Ensure users on Chromebooks use the Chrome browser. Ensure users on Microsoft 365 use the Edge browser. Ensure users who are prompted to sign-in to RM Unify do so straight away. Ensure users who fail to sign-in to RM Unify when prompted, or appear to have unexpected filtering rules applied reboot their device and try again.
We have identified the root cause of the issue and are working on understanding what is required to apply a permanent fix, for now please follow the advice above.
SafetyNet Plus Transparent Module
Some customers may experience policy schedules being applied at incorrect times. We have identified the root cause of the issue and we are currently investigating a fix.
Please accept our apologies for any inconvenience caused. Further updates will be issued in due course.