Procore Technologies Status

Resolved: During the incident, users may have experienced errors when logging in to the web and mobile applications, as well as intermittent errors while using tools across the platform. We have resolved the issue and restored normal functionality to the systems.

Monitoring: The implemented solution has successfully restored service stability. Users should now be able to log in and navigate the platform without errors. We will continue to monitor system performance closely to ensure full resolution.

Identified: We have implemented a solution and are observing improvements in system stability. Users should experience a reduction in errors while logging in and navigating the platform while we continue working to resolve the incident.

Identified: Engineers are currently implementing a solution to mitigate the errors users are seeing during login and while navigating the platform.

Investigating: We are continuing to investigate a service interruption to the Procore platform. This may result in errors during login as well as intermittent error messages for users active in the platform.

Investigating: Some users may be experiencing intermittent errors when accessing Procore. Procore engineers are investigating and are working to restore normal functionality as soon as possible.

Resolved: This incident has been resolved.

Monitoring: Overnight monitoring was successful and we have not seen issues with any PDF services since our initial fix was implemented yesterday.

Teams will continue to monitor this through the week.

Monitoring: Our engineering team has implemented a solution to remediate issues customers may have experienced with Multi-item exports, Budgets and PDF photo exports. Teams will continue to monitor overnight to ensure a complete resolution. Some Beta customers may still experience issues in Web Extracts during this period.

Identified: Our engineering team has identified an issue in PDF services. This may be intermittently impacting multi-item exports, Budgets and PDF photo exports. Single item exports are not impacted at this time.

We are currently working on a fix and understand this is impactful for our users. We appreciate your patience as we remediate the issue. Updates will be provided as new information becomes available.

Resolved: During the incident, users may have experienced errors when logging in to the web and mobile applications, as well as intermittent errors while using tools across the platform. We have resolved the issue and restored normal functionality to the systems.

Monitoring: The implemented solution has successfully restored service stability. Users should now be able to log in and navigate the platform without errors. We will continue to monitor system performance closely to ensure full resolution.

Identified: We have implemented a solution and are observing improvements in system stability. Users should experience a reduction in errors while logging in and navigating the platform while we continue working to resolve the incident.

Identified: Engineers are currently implementing a solution to mitigate the errors users are seeing during login and while navigating the platform.

Investigating: We are continuing to investigate a service interruption to the Procore platform. This may result in errors during login as well as intermittent error messages for users active in the platform.

Investigating: Some users may be experiencing intermittent errors when accessing Procore. Procore engineers are investigating and are working to restore normal functionality as soon as possible.

Resolved: We have confirmed that the fix implemented by our third-party cloud service provider has successfully restored full functionality to the Procore Platform. This incident is now resolved.

Monitoring: Our engineering team is monitoring the recovery of the Procore Platform following a fix implemented by our third-party cloud provider. We will continue to closely observe system performance to verify a complete resolution.

Identified: Our engineering team has identified the cause of the issues impacting the Procore platform. We are awaiting resolution from the public cloud service provider at this time.

Investigating: Our engineering teams are investigating an issue causing some users to experience errors when navigating the system. We are working to resolve functionality as soon as possible.