Helpwise Status
Real-time updates of Helpwise issues and outages
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Active Incidents
Not able to send emails with individual attachment size > 3 mb with Microsoft Outlook account connected for Outgoing.
Started 17 Apr 2025 18:48:03 (5 days ago), still ongoing
Minor Incident
Identified
Microsoft Outlook Sync
We've identified an issue where our system is unable to send attachment size > 3 mb with Microsoft Outlook account connected for Outgoing as Microsoft API is giving error.
We're working towards a solution to this.
In the meanwhile as a workaround for customers who have connected Outlook accounts with Helpwise. We would recommend to restrict attachment sizes to less than 3MB as a workaround.
Recently Resolved Incidents
No recent incidents
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Not able to send emails with individual attachment size > 3 mb with Microsoft Outlook account connected for Outgoing.
Started 17 Apr 2025 18:48:03 (5 days ago), still ongoing
Minor Incident
Identified
Microsoft Outlook Sync
We've identified an issue where our system is unable to send attachment size > 3 mb with Microsoft Outlook account connected for Outgoing as Microsoft API is giving error.
We're working towards a solution to this.
In the meanwhile as a workaround for customers who have connected Outlook accounts with Helpwise. We would recommend to restrict attachment sizes to less than 3MB as a workaround.
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