Gem Status

Resolved: Affected candidates, applications, scorecards, projects, campaigns, forms, and sequences are now available for all customers. In cases where a new object was created in place of one that was temporary missing, the new object was not overridden.

Customers who have connected Gem with Rippling or Calendly will need to disconnect and reconnect the integration to ensure it continues working. With this we are marking the incident resolved. Gem will conduct a thorough review to prevent similar incidents from happening in the future.

Identified: Affected sequences that were scheduled on Dec 17 between 1:30pm and 9pmPT are now available in the product and have been paused. Users can resume the paused sequences, after reviewing the candidates, by bulk selecting the reviewed candidates and clicking “resume” on gem.com/sequences. Users with affected sequences will be notified via email.

Identified: The affected projects and project updates are now also available in the product. At this point candidates, applications, scorecards, and projects are available. Sequences scheduled on Dec 17 between 1:30pm and 9pm Pacific Time are currently unavailable and will be recovered over the next few days.

Identified: The affected candidates, applications, scorecards and other ATS objects are now available in Gem. New data since Wednesday was not replaced by old data. For example, if a scorecard was submitted again, the new scorecard was kept. Projects created or updated on Wednesday, Dec 12, between 1:30pm and 9:00pm PT are not available in the system yet and will be recovered next. We will continue providing updates as progress is made.

Identified: We have started recovering data and we will provide updates as data becomes available over the next few days. Only data created or modified between 1:30pm-9pm PT on Dec 17 has been impacted. In the meantime it is safe to continue using Gem. New actions in the product will not impact recovery.

Identified: We are continuing to work on data recovery and we will begin restoring missing data tomorrow, Dec 19, continuing through the weekend Dec 20–21. Only data created or modified between 1:30pm-9pm PT on Dec 17 is currently unavailable. In the meantime it is safe to continue using Gem. New actions in the product will not impact recovery.

Identified: Gem is continuing to work on data recovery, and will continue to share updates. In the meantime it is safe to continue using Gem. New actions in the product will not impact recovery.

Identified: Due to an issue with a scheduled database upgrade, Gem data updated between approximately 1:30pm PT and 9pm PT on December 17, 2025 is currently unavailable in the product. No permanent data loss occurred during that period and we are working on recovering the data. We will continue to share status updates here.