Gem status is Operational

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Gem Web Application

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Active Incidents

No active incidents

Recently Resolved Incidents

Loading issues with Dashboards and Pipeline Analytics
Started 12 Nov 2025 21:31:44 (6 days ago), resolved 18 Nov 2025 01:09:57 (23 hours ago)
Minor Incident
Resolved
Gem Web Application

Our team has been made aware of intermittent loading issues that are occurring with the Dashboards and Pipeline Analytics modules. We have deployed a fix and are continuing to monitor for performance stability.

Prospect Search results are stale
Started 17 Nov 2025 17:33:24 (1 day ago), resolved 17 Nov 2025 23:18:19 (1 day ago)
Minor Incident
Resolved
Gem Web Application

We have identified an issue beginning on Friday (November 14th) that causes stale information to be displayed in Prospect Search. As a result, you may see outdated information about your prospects or missing prospects.

Our team has identified the root cause and is working on a fix.

Gem Outage Survival Guide

A step-by-step guide to help you survive a Gem outage
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    Gem Components

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    Gem Web Application

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    Loading issues with Dashboards and Pipeline Analytics
    Started 12 Nov 2025 21:31:44 (6 days ago), resolved 18 Nov 2025 01:09:57 (23 hours ago)
    Minor Incident
    Resolved
    Gem Web Application

    Our team has been made aware of intermittent loading issues that are occurring with the Dashboards and Pipeline Analytics modules. We have deployed a fix and are continuing to monitor for performance stability.

    Prospect Search results are stale
    Started 17 Nov 2025 17:33:24 (1 day ago), resolved 17 Nov 2025 23:18:19 (1 day ago)
    Minor Incident
    Resolved
    Gem Web Application

    We have identified an issue beginning on Friday (November 14th) that causes stale information to be displayed in Prospect Search. As a result, you may see outdated information about your prospects or missing prospects.

    Our team has identified the root cause and is working on a fix.

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