Fountain Status
Real-time updates of Fountain issues and outages
Fountain status is Partially Degraded Service
Dashboard
Fountain Messaging
Twilio SMS, Latin America
Twilio SMS, Europe
Worker Experience Platform
Active Incidents
No active incidents
Recently Resolved Incidents
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday August 14, 2025 8:00 PM – 8:15 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
We are currently experiencing significant slowness, and in some cases, a possible outage affecting users in the US1 region. This may result in slow page loads, delays in processing, or temporary unavailability of certain services. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. We will provide additional updates as soon as we have more information.
Fountain Outage Survival Guide
Fountain Components
Fountain Core
API
Dashboard
We are currently experiencing significant slowness, and in some cases, a possible outage affecting users in the US1 region. This may result in slow page loads, delays in processing, or temporary unavailability of certain services. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. We will provide additional updates as soon as we have more information.
Analytics and Search
Webhooks
Background Processing
Fountain Infrastructure Providers
Azure
Heroku
Cloudflare Cloudflare Authoritative DNS
AWS s3-us-west-1
AWS s3-eu-west-1
AWS s3-ap-southeast-1
AWS s3-sa-east-1
Fountain Messaging
Twilio SMS Long Code, North America
Twilio SMS, Middle East & Africa
Twilio SMS, Latin America
Twilio SMS, Europe
Twilio SMS Delivery Notifications & Status Callbacks
Twilio SMS Short Code, North America
Fountain Integrations
Checkr
DropboxSign
Pusher
Everify
Other Integrations
Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign
Dropbox Sign, Fax, and Forms Send signature requests
Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign
Cronofy
FountainAI
FountainAI
Fountain Worker Experience Platform
Worker Experience Platform
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday August 14, 2025 8:00 PM – 8:15 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
