Fountain status is Partially Degraded Service

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Fountain Infrastructure Providers

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Heroku
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Fountain Messaging

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Twilio SMS, Latin America
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Worker Experience Platform
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Active Incidents

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Recently Resolved Incidents

i9 Centre – Ongoing Service Issue
Started 5 Sep 2025 02:02:10 (5 days ago), resolved 5 Sep 2025 02:31:11 (5 days ago)
Minor Incident
Resolved
Worker Experience Platform

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday September 04, 2025 8:00 PM – 8:30 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.

To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.

Fountain Outage Survival Guide

A step-by-step guide to help you survive a Fountain outage
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    Fountain Components

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    Fountain Core

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    API
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    Dashboard
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    Analytics and Search
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    Webhooks
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    Background Processing
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    Fountain Infrastructure Providers

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    Azure
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    Heroku
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    Cloudflare Cloudflare Authoritative DNS
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    AWS s3-us-west-1
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    AWS s3-eu-west-1
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    AWS s3-ap-southeast-1
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    AWS s3-sa-east-1
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    Fountain Messaging

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    Email
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    Twilio SMS Long Code, North America
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    Twilio SMS, Middle East & Africa
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    Twilio SMS, Latin America
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    Twilio SMS, Europe
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    Twilio SMS Delivery Notifications & Status Callbacks
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    Twilio SMS Short Code, North America
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    WhatsApp
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    Fountain Integrations

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    Checkr
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    DropboxSign
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    Pusher
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    Everify
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    Other Integrations
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    Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign
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    Dropbox Sign, Fax, and Forms Send signature requests
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    Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign
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    Cronofy
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    FountainAI

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    FountainAI
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    Fountain Worker Experience Platform

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    Worker Experience Platform
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    i9 Centre – Ongoing Service Issue
    Started 5 Sep 2025 02:02:10 (5 days ago), resolved 5 Sep 2025 02:31:11 (5 days ago)
    Minor Incident
    Resolved
    Worker Experience Platform

    In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday September 04, 2025 8:00 PM – 8:30 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.

    To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.

    Fountain Hire Go / Assist

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    Hire Go / Assist
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