Fountain Status
Real-time updates of Fountain issues and outages
Fountain status is Partially Degraded Service
API
Dashboard
Heroku
Fountain Messaging
Twilio SMS Long Code, North America
Worker Experience Platform
Hire Go / Assist
Active Incidents
No active incidents
Recently Resolved Incidents
We are currently investigating a service disruption impacting workloads hosted in the US-East-2 region.
Our engineering team has identified an issue affecting infrastructure in this region, and services may be unavailable or degraded.
We are actively working to restore service
Due to an outage at an underlying core service provider (Clerk, providing authentication), Fountain Hire Go is momentarily unavailable. We are following the situation and will keep this page updated.
Clerk status page: https://status.clerk.com/
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Wednesday February 18th, 2026 8:00 PM – 9:00 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.
To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
Fountain Outage Survival Guide
Fountain Components
Fountain Core
API
We are currently investigating a service disruption impacting workloads hosted in the US-East-2 region.
Our engineering team has identified an issue affecting infrastructure in this region, and services may be unavailable or degraded.
We are actively working to restore service
Dashboard
We are currently investigating a service disruption impacting workloads hosted in the US-East-2 region.
Our engineering team has identified an issue affecting infrastructure in this region, and services may be unavailable or degraded.
We are actively working to restore service
Analytics and Search
Webhooks
Background Processing
Fountain Infrastructure Providers
Cloudflare Cloudflare Authoritative DNS
Heroku
AWS us-east-1 region
AWS us-east-2 region
AWS ap-south-1 region
AWS eu-central-1 region
AWS s3-us-west-1
AWS s3-eu-west-1
AWS s3-ap-southeast-1
AWS s3-sa-east-1
Azure
Fountain Messaging
Twilio SMS Long Code, North America
Twilio SMS, Middle East & Africa
Twilio SMS, Latin America
Twilio SMS, Europe
Twilio SMS Delivery Notifications & Status Callbacks
Twilio SMS Short Code, North America
Fountain Integrations
Checkr
DropboxSign
Pusher
Everify
Other Integrations
Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign
Dropbox Sign, Fax, and Forms Send signature requests
Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign
Cronofy
FountainAI
FountainAI
Fountain Worker Experience Platform
Worker Experience Platform
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Wednesday February 18th, 2026 8:00 PM – 9:00 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.
To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
Fountain Hire Go / Assist
Hire Go / Assist
Due to an outage at an underlying core service provider (Clerk, providing authentication), Fountain Hire Go is momentarily unavailable. We are following the situation and will keep this page updated.
Clerk status page: https://status.clerk.com/