FrankieOne Status

FrankieOne Status

Real-time updates of FrankieOne issues and outages

PlatformIdentity
Jump to:IncidentsOutage GuideAlternativesFrankieOne siteStatus page

FrankieOne status is Operational

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Portal
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KYC
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Elevated API Errors - WA BDM
Started 20 Feb 2025 23:20:10 (3 months ago), still ongoing
Major Incident
Investigating
Secondary ID Documents

We received a notification from the third-party vendor regarding an intermittent outage, which resulted in disruptions impacting the processing of secondary ID documents in Australia.

Start Time: 20 February 2025 — 11:59PM AEDT

Elevated API Errors - NZ Driver's License and Passport
Started 22 Dec 2024 13:41:14 (5 months ago), still ongoing
Critical Incident
Investigating
ID Documents

Vendor is experiencing an elevated level of API errors while verifying NZ Driver's License and Passport and are currently looking into the issue.

Recently Resolved Incidents

FrankieOne Release Notes
Started 8 May 2025 02:43:53 (4 days ago), resolved 8 May 2025 02:43:53 (4 days ago)
Incident without Impact
Resolved
KYC
Portal

Summary FrankieOne would like to advise of a recent release to our platform. Full release notes available through the link https://docs.frankieone.com/v1.14.1/release-notes#07-may-2025

Customer Impact None

FrankieOne Outage Survival Guide

A step-by-step guide to help you survive a FrankieOne outage
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    FrankieOne Components

    FrankieOne Status

    FrankieOne

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    FrankieOne Production API

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    FrankieOne Production V2 API

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    FrankieOne Frankie Components

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    Portal
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    FrankieOne Release Notes
    Started 8 May 2025 02:43:53 (4 days ago), resolved 8 May 2025 02:43:53 (4 days ago)
    Incident without Impact
    Resolved
    KYC
    Portal

    Summary FrankieOne would like to advise of a recent release to our platform. Full release notes available through the link https://docs.frankieone.com/v1.14.1/release-notes#07-may-2025

    Customer Impact None

    Smart UI
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    OneSDK
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    FrankieOne Vendor Services

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    KYC
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    FrankieOne Release Notes
    Started 8 May 2025 02:43:53 (4 days ago), resolved 8 May 2025 02:43:53 (4 days ago)
    Incident without Impact
    Resolved
    KYC
    Portal

    Summary FrankieOne would like to advise of a recent release to our platform. Full release notes available through the link https://docs.frankieone.com/v1.14.1/release-notes#07-may-2025

    Customer Impact None

    KYB
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    KYT
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    Biometrics
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    FrankieOne Australian Datasources

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    Primary ID Documents
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    Secondary ID Documents
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    Elevated API Errors - WA BDM
    Started 20 Feb 2025 23:20:10 (3 months ago), still ongoing
    Major Incident
    Investigating
    Secondary ID Documents

    We received a notification from the third-party vendor regarding an intermittent outage, which resulted in disruptions impacting the processing of secondary ID documents in Australia.

    Start Time: 20 February 2025 — 11:59PM AEDT

    Non-ID Verification
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    FrankieOne New Zealand Datasources

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    ID Documents
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    Elevated API Errors - NZ Driver's License and Passport
    Started 22 Dec 2024 13:41:14 (5 months ago), still ongoing
    Critical Incident
    Investigating
    ID Documents

    Vendor is experiencing an elevated level of API errors while verifying NZ Driver's License and Passport and are currently looking into the issue.

    Non-ID Verification
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    FrankieOne North American Datasources

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    ID Documents
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    Non-ID Verification
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    FrankieOne Global Datasources

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    ID Documents
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    Non-ID Verification
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