FrankieOne Status

Resolved: The elevated API errors in KYC and KYB services, as well as the intermittent portal slowness observed yesterday starting around 12:00 PM, have been fully resolved. The root cause was addressed, and we have been monitoring the systems since the fix was deployed. All services have remained stable with no further errors or slowness detected.

Monitoring: We have implemented mitigations for the intermittent slowness affecting the Portal. While performance has improved, we are still seeing occasional slow responses. We are continuing to monitor closely to ensure stability.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented for the elevated API error rates affecting KYC and KYB services since around 12:00 PM AEST. We have been observing improvements since 3:18 PM AEST and are now monitoring the systems closely to ensure stability before marking this as fully resolved.

Identified: Our engineering team has identified the root cause of the elevated API error rates affecting KYC and KYB services since around 12:00 PM AEST. The issue was traced to an unexpected degradation in one of our upstream services, which impacted request processing.

We are working on implementing a permanent fix and will provide an update once full stability is confirmed.

Investigating: Our engineering team is still actively investigating the elevated API error rates affecting KYC and KYB services since around 12:00 PM AEST. We are working to identify the underlying cause and will provide further updates as soon as possible.

Thank you for your continued patience.

Investigating: Since around 12:00 PM AEST, we have been experiencing elevated API error rates impacting KYC and KYB services. Our engineering team is investigating the issue to identify the root cause and restore normal functionality as quickly as possible.

We will provide the next update in 30 minutes or sooner as new information becomes available.

Thank you for your patience.

Resolved: The elevated API errors in KYC and KYB services, as well as the intermittent portal slowness observed yesterday starting around 12:00 PM, have been fully resolved. The root cause was addressed, and we have been monitoring the systems since the fix was deployed. All services have remained stable with no further errors or slowness detected.

Monitoring: We have implemented mitigations for the intermittent slowness affecting the Portal. While performance has improved, we are still seeing occasional slow responses. We are continuing to monitor closely to ensure stability.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented for the elevated API error rates affecting KYC and KYB services since around 12:00 PM AEST. We have been observing improvements since 3:18 PM AEST and are now monitoring the systems closely to ensure stability before marking this as fully resolved.

Identified: Our engineering team has identified the root cause of the elevated API error rates affecting KYC and KYB services since around 12:00 PM AEST. The issue was traced to an unexpected degradation in one of our upstream services, which impacted request processing.

We are working on implementing a permanent fix and will provide an update once full stability is confirmed.

Investigating: Our engineering team is still actively investigating the elevated API error rates affecting KYC and KYB services since around 12:00 PM AEST. We are working to identify the underlying cause and will provide further updates as soon as possible.

Thank you for your continued patience.

Investigating: Since around 12:00 PM AEST, we have been experiencing elevated API error rates impacting KYC and KYB services. Our engineering team is investigating the issue to identify the root cause and restore normal functionality as quickly as possible.

We will provide the next update in 30 minutes or sooner as new information becomes available.

Thank you for your patience.

Resolved: The elevated API errors in KYC and KYB services, as well as the intermittent portal slowness observed yesterday starting around 12:00 PM, have been fully resolved. The root cause was addressed, and we have been monitoring the systems since the fix was deployed. All services have remained stable with no further errors or slowness detected.

Monitoring: We have implemented mitigations for the intermittent slowness affecting the Portal. While performance has improved, we are still seeing occasional slow responses. We are continuing to monitor closely to ensure stability.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented for the elevated API error rates affecting KYC and KYB services since around 12:00 PM AEST. We have been observing improvements since 3:18 PM AEST and are now monitoring the systems closely to ensure stability before marking this as fully resolved.

Identified: Our engineering team has identified the root cause of the elevated API error rates affecting KYC and KYB services since around 12:00 PM AEST. The issue was traced to an unexpected degradation in one of our upstream services, which impacted request processing.

We are working on implementing a permanent fix and will provide an update once full stability is confirmed.

Investigating: Our engineering team is still actively investigating the elevated API error rates affecting KYC and KYB services since around 12:00 PM AEST. We are working to identify the underlying cause and will provide further updates as soon as possible.

Thank you for your continued patience.

Investigating: Since around 12:00 PM AEST, we have been experiencing elevated API error rates impacting KYC and KYB services. Our engineering team is investigating the issue to identify the root cause and restore normal functionality as quickly as possible.

We will provide the next update in 30 minutes or sooner as new information becomes available.

Thank you for your patience.

Resolved: The elevated API errors in KYC and KYB services, as well as the intermittent portal slowness observed yesterday starting around 12:00 PM, have been fully resolved. The root cause was addressed, and we have been monitoring the systems since the fix was deployed. All services have remained stable with no further errors or slowness detected.

Monitoring: We have implemented mitigations for the intermittent slowness affecting the Portal. While performance has improved, we are still seeing occasional slow responses. We are continuing to monitor closely to ensure stability.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented for the elevated API error rates affecting KYC and KYB services since around 12:00 PM AEST. We have been observing improvements since 3:18 PM AEST and are now monitoring the systems closely to ensure stability before marking this as fully resolved.

Identified: Our engineering team has identified the root cause of the elevated API error rates affecting KYC and KYB services since around 12:00 PM AEST. The issue was traced to an unexpected degradation in one of our upstream services, which impacted request processing.

We are working on implementing a permanent fix and will provide an update once full stability is confirmed.

Investigating: Our engineering team is still actively investigating the elevated API error rates affecting KYC and KYB services since around 12:00 PM AEST. We are working to identify the underlying cause and will provide further updates as soon as possible.

Thank you for your continued patience.

Investigating: Since around 12:00 PM AEST, we have been experiencing elevated API error rates impacting KYC and KYB services. Our engineering team is investigating the issue to identify the root cause and restore normal functionality as quickly as possible.

We will provide the next update in 30 minutes or sooner as new information becomes available.

Thank you for your patience.

Investigating: The Australian vendor has reported intermittent disruptions in Australia, primarily affecting the verification of Citizenship Certificate, Certificate of Registration by Descent and other identity documents.

During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.

Start Time: 24 August 2025 — 9:00 AM AEST