FrankieOne status is Operational

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FrankieOne Production API

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Primary ID Documents
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Secondary ID Documents
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ID Documents
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Elevated API Errors - WA BDM
Started 20 Feb 2025 23:20:10 (2 months ago), still ongoing
Major Incident
Investigating
Secondary ID Documents

We received a notification from the third-party vendor regarding an intermittent outage, which resulted in disruptions impacting the processing of secondary ID documents in Australia.

Start Time: 20 February 2025 — 11:59PM AEDT

Elevated API Errors - NZ Driver's License and Passport
Started 22 Dec 2024 13:41:14 (4 months ago), still ongoing
Critical Incident
Investigating
ID Documents

Vendor is experiencing an elevated level of API errors while verifying NZ Driver's License and Passport and are currently looking into the issue.

Recently Resolved Incidents

Elevated API Errors - Australian Documents
Started 16 Apr 2025 04:02:17 (6 days ago), resolved 16 Apr 2025 04:17:07 (6 days ago)
Minor Incident
Resolved
Primary ID Documents

The Australian Document Verification Service has advised that they are experiencing intermittent errors in Australia, specifically impacting Passport and other document verification processes. Users may receive system errors 'S' responses until the issue is resolved.

Start Time: 13:26 AEST 16/04/25

Intermittent Timeouts in Production API
Started 15 Apr 2025 02:56:29 (7 days ago), resolved 15 Apr 2025 03:41:24 (7 days ago)
Minor Incident
Resolved
Production API

We are currently experiencing intermittent timeout issues affecting the Production API. Our team is actively investigating the root cause with the highest priority.

We will continue to monitor the situation closely and provide updates as soon as more information becomes available.

FrankieOne Outage Survival Guide

A step-by-step guide to help you survive a FrankieOne outage
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    FrankieOne Components

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    FrankieOne Production API

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    Intermittent Timeouts in Production API
    Started 15 Apr 2025 02:56:29 (7 days ago), resolved 15 Apr 2025 03:41:24 (7 days ago)
    Minor Incident
    Resolved
    Production API

    We are currently experiencing intermittent timeout issues affecting the Production API. Our team is actively investigating the root cause with the highest priority.

    We will continue to monitor the situation closely and provide updates as soon as more information becomes available.

    FrankieOne Frankie Components

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    Portal
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    Smart UI
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    OneSDK
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    FrankieOne Vendor Services

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    KYC
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    KYB
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    KYT
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    Biometrics
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    FrankieOne Australian Datasources

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    Primary ID Documents
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    Elevated API Errors - Australian Documents
    Started 16 Apr 2025 04:02:17 (6 days ago), resolved 16 Apr 2025 04:17:07 (6 days ago)
    Minor Incident
    Resolved
    Primary ID Documents

    The Australian Document Verification Service has advised that they are experiencing intermittent errors in Australia, specifically impacting Passport and other document verification processes. Users may receive system errors 'S' responses until the issue is resolved.

    Start Time: 13:26 AEST 16/04/25

    Secondary ID Documents
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    Elevated API Errors - WA BDM
    Started 20 Feb 2025 23:20:10 (2 months ago), still ongoing
    Major Incident
    Investigating
    Secondary ID Documents

    We received a notification from the third-party vendor regarding an intermittent outage, which resulted in disruptions impacting the processing of secondary ID documents in Australia.

    Start Time: 20 February 2025 — 11:59PM AEDT

    Non-ID Verification
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    FrankieOne New Zealand Datasources

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    ID Documents
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    Elevated API Errors - NZ Driver's License and Passport
    Started 22 Dec 2024 13:41:14 (4 months ago), still ongoing
    Critical Incident
    Investigating
    ID Documents

    Vendor is experiencing an elevated level of API errors while verifying NZ Driver's License and Passport and are currently looking into the issue.

    Non-ID Verification
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    FrankieOne North American Datasources

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    ID Documents
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    Non-ID Verification
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    FrankieOne Global Datasources

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    ID Documents
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    Non-ID Verification
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