FrankieOne Status

Investigating: We received a notification from the third-party vendor regarding an intermittent outage, which resulted in disruptions impacting the processing of secondary ID documents in Australia.

Start Time: 20 February 2025 — 11:59PM AEDT

Investigating: Vendor is experiencing an elevated level of API errors while verifying NZ Driver's License and Passport and are currently looking into the issue.

Resolved: The Australian Document Verification Service has confirmed that the issue has been resolved and services are running up.

End time: 13:42 16/04/25

Investigating: The Australian Document Verification Service has advised that they are experiencing intermittent errors in Australia, specifically impacting Passport and other document verification processes. Users may receive system errors 'S' responses until the issue is resolved.

Start Time: 13:26 AEST 16/04/25

Resolved: We’d like to confirm that the issue has now been fully resolved. The fix has been successfully deployed, and we have observed stable performance since then.

Thank you for your patience, and please don’t hesitate to reach out if you notice anything further.

Monitoring: A fix has been deployed for the earlier reported intermittent timeouts on the Production API. We are currently monitoring the system closely to ensure stability and confirm that the issue has been fully resolved.

We will provide a final update once the incident is confirmed to be fully resolved. Thank you for your continued patience.

Identified: We have identified the root cause of the intermittent timeouts affecting the Production API. Our engineering team is actively working on a fix to resolve the issue.

We appreciate your patience and will provide further updates as progress continues.

Investigating: We are currently experiencing intermittent timeout issues affecting the Production API. Our team is actively investigating the root cause with the highest priority.

We will continue to monitor the situation closely and provide updates as soon as more information becomes available.