FrankieOne Status

FrankieOne Status

Real-time updates of FrankieOne issues and outages

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FrankieOne status is Operational

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Active Incidents

Elevated API Errors - WA BDM
Started 20 Feb 2025 23:20:10 (26 days ago), still ongoing
Major Incident
Investigating
Secondary ID Documents

We received a notification from the third-party vendor regarding an intermittent outage, which resulted in disruptions impacting the processing of secondary ID documents in Australia.

Start Time: 20 February 2025 — 11:59PM AEDT

Elevated API Errors - NZ Driver's License and Passport
Started 22 Dec 2024 13:41:14 (3 months ago), still ongoing
Critical Incident
Investigating
ID Documents

Vendor is experiencing an elevated level of API errors while verifying NZ Driver's License and Passport and are currently looking into the issue.

Recently Resolved Incidents

Elevated API Errors - Australia
Started 11 Mar 2025 03:58:27 (7 days ago), resolved 11 Mar 2025 15:20:28 (7 days ago)
Minor Incident
Resolved
Primary ID Documents
Secondary ID Documents

We are encountering a higher-than-usual number of API errors specific to Australia, impacting both Medicare and Passport verification processes. We will keep you posted with further updates.

Start Time: 14:00 AEST

See all updates

FrankieOne Outage Survival Guide

A step-by-step guide to help you survive a FrankieOne outage
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    FrankieOne Components

    FrankieOne Status

    FrankieOne

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    FrankieOne Production API

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    FrankieOne Frankie Components

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    Portal
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    Smart UI
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    OneSDK
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    FrankieOne Vendor Services

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    KYC
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    KYB
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    KYT
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    Biometrics
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    FrankieOne Australian Datasources

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    Primary ID Documents
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    Elevated API Errors - Australia
    Started 11 Mar 2025 03:58:27 (7 days ago), resolved 11 Mar 2025 15:20:28 (7 days ago)
    Minor Incident
    Resolved
    Primary ID Documents
    Secondary ID Documents

    We are encountering a higher-than-usual number of API errors specific to Australia, impacting both Medicare and Passport verification processes. We will keep you posted with further updates.

    Start Time: 14:00 AEST

    See all updates
    Secondary ID Documents
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    Elevated API Errors - Australia
    Started 11 Mar 2025 03:58:27 (7 days ago), resolved 11 Mar 2025 15:20:28 (7 days ago)
    Minor Incident
    Resolved
    Primary ID Documents
    Secondary ID Documents

    We are encountering a higher-than-usual number of API errors specific to Australia, impacting both Medicare and Passport verification processes. We will keep you posted with further updates.

    Start Time: 14:00 AEST

    See all updates
    Elevated API Errors - WA BDM
    Started 20 Feb 2025 23:20:10 (26 days ago), still ongoing
    Major Incident
    Investigating
    Secondary ID Documents

    We received a notification from the third-party vendor regarding an intermittent outage, which resulted in disruptions impacting the processing of secondary ID documents in Australia.

    Start Time: 20 February 2025 — 11:59PM AEDT

    Non-ID Verification
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    FrankieOne New Zealand Datasources

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    ID Documents
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    Elevated API Errors - NZ Driver's License and Passport
    Started 22 Dec 2024 13:41:14 (3 months ago), still ongoing
    Critical Incident
    Investigating
    ID Documents

    Vendor is experiencing an elevated level of API errors while verifying NZ Driver's License and Passport and are currently looking into the issue.

    Non-ID Verification
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    FrankieOne North American Datasources

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    ID Documents
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    Non-ID Verification
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    FrankieOne Global Datasources

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    ID Documents
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    Non-ID Verification
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