DrFirst status is Operational

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3rd Party Service: Pharmacy Data Network (Ontario)
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Rcopia Region 1
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Rcopia Region 2
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Rcopia Region 3
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Rcopia Region 4
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Rcopia Region 5
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
Started 29 Aug 2024 15:30:33 (8 months ago), still ongoing
Minor Incident
Identified
Rcopia Region 1
Rcopia Region 2
Rcopia Region 3
Rcopia Region 4
Rcopia Region 5

Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

Recently Resolved Incidents

Intermittent Performance Issues with 3rd Party Service: Pharmacy Data Network (Ontario)
Started 17 Apr 2025 13:34:23 (5 days ago), resolved 17 Apr 2025 14:04:57 (5 days ago)
Minor Incident
Resolved
3rd Party Service: Pharmacy Data Network (Ontario)

Customers may currently experience intermittent performance issues, including delays in message responses from pharmacies. Our engineers are actively working with the third-party vendor to resolve the issue as quickly as possible.

DrFirst Outage Survival Guide

A step-by-step guide to help you survive a DrFirst outage
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    DrFirst Components

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    DrFirst Backline

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    DrFirst Canada

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    e-Prescribing (Canada)
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    MedHx (Canada)
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    SmartSig (Canada)
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    SmartScan (Canada)
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    3rd Party Service: Pharmacy Data Network (Ontario)
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    now
    Intermittent Performance Issues with 3rd Party Service: Pharmacy Data Network (Ontario)
    Started 17 Apr 2025 13:34:23 (5 days ago), resolved 17 Apr 2025 14:04:57 (5 days ago)
    Minor Incident
    Resolved
    3rd Party Service: Pharmacy Data Network (Ontario)

    Customers may currently experience intermittent performance issues, including delays in message responses from pharmacies. Our engineers are actively working with the third-party vendor to resolve the issue as quickly as possible.

    3rd Party Service: Drug Information System (BC)
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    3rd Party Service: Pharmacy Network - MedHx (Canada)
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    DrFirst EPCS

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    DrFirst Huddle

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    DrFirst iPrescribe

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    DrFirst MedHx

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    DrFirst Myndshft

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    DrFirst Myndshft

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    Medical - Eligibility/Benefits Verification(BV)
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    Medical - Batch Eligibility
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    Medical - Patient Financial Responsibility(PFR)
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    Medical - Prior Auth Requirements(PAR)
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    Medical - Prior Auth Submission(PAS)
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    Medical - PA Status Dashboard
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    Pharmacy - Realtime Pharmacy Benefits(RTPB)
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    Pharmacy - Pharmacy Prior Authorization
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    Pharmacy - Eligibility/Benefits Verification
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    DrFirst Population Risk Management (PRM)

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    DrFirst Provider Solutions

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    ePA
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    mBC
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    DrFirst Rcopia

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    Rcopia Region 1
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    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (8 months ago), still ongoing
    Minor Incident
    Identified
    Rcopia Region 1
    Rcopia Region 2
    Rcopia Region 3
    Rcopia Region 4
    Rcopia Region 5

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Rcopia Region 2
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    now
    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (8 months ago), still ongoing
    Minor Incident
    Identified
    Rcopia Region 1
    Rcopia Region 2
    Rcopia Region 3
    Rcopia Region 4
    Rcopia Region 5

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Rcopia Region 3
    Tue 15
    Wed 16
    Thu 17
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    Mon 21
    now
    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (8 months ago), still ongoing
    Minor Incident
    Identified
    Rcopia Region 1
    Rcopia Region 2
    Rcopia Region 3
    Rcopia Region 4
    Rcopia Region 5

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Rcopia Region 4
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (8 months ago), still ongoing
    Minor Incident
    Identified
    Rcopia Region 1
    Rcopia Region 2
    Rcopia Region 3
    Rcopia Region 4
    Rcopia Region 5

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Rcopia Region 5
    Tue 15
    Wed 16
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    Sat 19
    Sun 20
    Mon 21
    now
    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (8 months ago), still ongoing
    Minor Incident
    Identified
    Rcopia Region 1
    Rcopia Region 2
    Rcopia Region 3
    Rcopia Region 4
    Rcopia Region 5

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Rcopia Staging Environment
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    DrFirst RxInform

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    DrFirst SmartSuite

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    SmartAllergy
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    SmartDrug
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    SmartPharmacy
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    SmartProcessor
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    SmartScan
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    SmartSig
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    SmartSwitch
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    DrFirst Support Services

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    Phone Support
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    Help Center & Ticket Portal
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    DrFirst Third-Party Vendor Services

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    EPCS IDP (Experian/ID.me)
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    PDMP
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    InfinID
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    Pharmacy Network - Prescribing
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    Pharmacy Network - MedHx (US)
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    Commonly Used Together