DrFirst Status
Real-time updates of DrFirst issues and outages
DrFirst status is Operational
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E-Prescribing Desktop Region 1 (Rcopia)
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E-Prescribing Desktop Region 2 (Rcopia)
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E-Prescribing Desktop Region 3 (Rcopia)
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E-Prescribing Desktop Region 4 (Rcopia)
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E-Prescribing Desktop Region 5 (Rcopia)
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PDMP
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
No active incidents
Recently Resolved Incidents
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 3 Sep 2026 00:25:03 (7 hours ago), resolved 3 Sep 2026 00:55:03 (6 hours ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
PDMP Third-Party Incident for Wisconsin
Started 28 Aug 2026 21:17:08 (5 days ago), resolved 29 Aug 2026 16:45:31 (5 days ago)
Minor Incident
Resolved
PDMP
Customers may experience issues accessing Patient Searches via PDMP reports for the state Wisconsin. We are working with our partner and will keep this page updated.
PDMP Third-Party Incident
Started 28 Aug 2026 15:21:05 (6 days ago), resolved 28 Aug 2026 21:16:47 (5 days ago)
Minor Incident
Resolved
PDMP
Customers may experience issues accessing Patient Searches via PDMP reports.. We are working with our partner and will keep this page updated.
PDMP Third-Party Incident
Started 27 Aug 2026 19:49:47 (6 days ago), resolved 27 Aug 2026 22:12:33 (6 days ago)
Minor Incident
Resolved
PDMP
Customers may experience issues accessing Patient Searches via PDMP reports.. We are working with our partner and will keep this page updated.
DrFirst Outage Survival Guide
A step-by-step guide to help you survive a DrFirst outage
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DrFirst Components
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DrFirst Backline
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DrFirst Canada
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e-Prescribing (Canada)
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Medication History (MedHx) Canada
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SmartSig (Canada)
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SmartScan (Canada)
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3rd Party Service: Drug Information System (BC)
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3rd Party Service: Pharmacy Data Network (Ontario)
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3rd Party Service: Pharmacy Network - Medication History (Canada)
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DrFirst Electronic Prescribing for Controlled Substances (EPCS)
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DrFirst Huddle
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DrFirst E-Prescribing Mobile (iPrescribe)
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DrFirst InfinID
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DrFirst Medication History (MedHx)
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DrFirst Electronic Prior Authorization (Myndshft)
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DrFirst Myndshft
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Medical - Eligibility/Benefits Verification(BV)
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Medical - Batch Eligibility
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Medical - Patient Financial Responsibility(PFR)
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Medical - Prior Auth Requirements(PAR)
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Medical - Prior Auth Submission(PAS)
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Medical - PA Status Dashboard
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Pharmacy - Realtime Pharmacy Benefits(RTPB)
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Pharmacy - Pharmacy Prior Authorization
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Pharmacy - Eligibility/Benefits Verification
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DrFirst Population Risk Management (PRM)
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DrFirst Total Benefits (Provider Solutions)
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Electronic Prior Authorization (ePA)
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Price Transparency (mBC)
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Eligibility - Pharmacy Benefits
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DrFirst E-Prescribing Desktop (Rcopia)
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E-Prescribing Desktop Region 1 (Rcopia)
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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 3 Sep 2026 00:25:03 (7 hours ago), resolved 3 Sep 2026 00:55:03 (6 hours ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 2 (Rcopia)
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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 3 Sep 2026 00:25:03 (7 hours ago), resolved 3 Sep 2026 00:55:03 (6 hours ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 3 (Rcopia)
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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 3 Sep 2026 00:25:03 (7 hours ago), resolved 3 Sep 2026 00:55:03 (6 hours ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 4 (Rcopia)
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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 3 Sep 2026 00:25:03 (7 hours ago), resolved 3 Sep 2026 00:55:03 (6 hours ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 5 (Rcopia)
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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 3 Sep 2026 00:25:03 (7 hours ago), resolved 3 Sep 2026 00:55:03 (6 hours ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
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DrFirst Prescription Engagement (RxInform)
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DrFirst Prescription Routing (Gadget)
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DrFirst Universal Login (IDaaS)
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DrFirst SmartSuite
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SmartAllergy
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SmartDrug
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SmartPharmacy
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System Migrations (SmartProcessor)
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SmartScan
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SmartSig
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SmartSwitch
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Prescription Renewals (SmartRenewal)
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DrFirst US Support Services
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DrFirst US Help Center
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DrFirst US Strategic & Premier Phone Support
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DrFirst US Live Messaging/Chat
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DrFirst iPrescribe Support Services
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iPrescribe Help Center
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iPrescribe Callback Support
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iPrescribe Live Messaging/Chat
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DrFirst Third-Party Vendor Services
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EPCS IDP (Experian/ID.me)
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PDMP
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PDMP Third-Party Incident
Started 27 Aug 2026 19:49:47 (6 days ago), resolved 27 Aug 2026 22:12:33 (6 days ago)
Minor Incident
Resolved
PDMP
Customers may experience issues accessing Patient Searches via PDMP reports.. We are working with our partner and will keep this page updated.
PDMP Third-Party Incident
Started 28 Aug 2026 15:21:05 (6 days ago), resolved 28 Aug 2026 21:16:47 (5 days ago)
Minor Incident
Resolved
PDMP
Customers may experience issues accessing Patient Searches via PDMP reports.. We are working with our partner and will keep this page updated.
PDMP Third-Party Incident for Wisconsin
Started 28 Aug 2026 21:17:08 (5 days ago), resolved 29 Aug 2026 16:45:31 (5 days ago)
Minor Incident
Resolved
PDMP
Customers may experience issues accessing Patient Searches via PDMP reports for the state Wisconsin. We are working with our partner and will keep this page updated.
Pharmacy Network - Prescribing
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Pharmacy Network - Medication History (US)
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DrFirst Alternatives
Commonly Used Together
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