DrFirst Status
Real-time updates of DrFirst issues and outages
DrFirst status is Operational
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DrFirst E-Prescribing Mobile (iPrescribe)
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E-Prescribing Desktop Region 1 (Rcopia)
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E-Prescribing Desktop Region 2 (Rcopia)
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E-Prescribing Desktop Region 3 (Rcopia)
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E-Prescribing Desktop Region 4 (Rcopia)
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E-Prescribing Desktop Region 5 (Rcopia)
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E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
No active incidents
Recently Resolved Incidents
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 10 Feb 2026 20:57:06 (4 days ago), resolved 10 Feb 2026 23:11:27 (3 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
We have received reports of intermittent performance issues with the E-Prescribing Desktop (Rcopia) at this time due to an AWS DNS issue. Our engineers are aware and working to resolve this as soon as possible.
Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) & E-Prescribing Mobile (iPrescribe)
Started 9 Feb 2026 17:38:54 (5 days ago), resolved 9 Feb 2026 17:42:26 (5 days ago)
Minor Incident
Resolved
E-Prescribing Mobile (iPrescribe)
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
We are currently experiencing an issue with the E-Prescription Desktop Staging Environment (Rcopia Staging Environment). Users are unable to launch the application at this time. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Outage Survival Guide
A step-by-step guide to help you survive a DrFirst outage
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DrFirst Components
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DrFirst Backline
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DrFirst Canada
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e-Prescribing (Canada)
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Medication History (MedHx) Canada
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SmartSig (Canada)
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SmartScan (Canada)
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3rd Party Service: Pharmacy Data Network (Ontario)
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3rd Party Service: Drug Information System (BC)
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3rd Party Service: Pharmacy Network - Medication History (Canada)
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DrFirst Electronic Prescribing for Controlled Substances (EPCS)
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DrFirst Huddle
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DrFirst E-Prescribing Mobile (iPrescribe)
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Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) & E-Prescribing Mobile (iPrescribe)
Started 9 Feb 2026 17:38:54 (5 days ago), resolved 9 Feb 2026 17:42:26 (5 days ago)
Minor Incident
Resolved
E-Prescribing Mobile (iPrescribe)
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
We are currently experiencing an issue with the E-Prescription Desktop Staging Environment (Rcopia Staging Environment). Users are unable to launch the application at this time. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Medication History (MedHx)
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DrFirst Electronic Prior Authorization (Myndshft)
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DrFirst Myndshft
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Medical - Eligibility/Benefits Verification(BV)
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Medical - Batch Eligibility
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Medical - Patient Financial Responsibility(PFR)
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Medical - Prior Auth Requirements(PAR)
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Medical - Prior Auth Submission(PAS)
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Medical - PA Status Dashboard
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Pharmacy - Realtime Pharmacy Benefits(RTPB)
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Pharmacy - Pharmacy Prior Authorization
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Pharmacy - Eligibility/Benefits Verification
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DrFirst Population Risk Management (PRM)
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DrFirst Total Benefits (Provider Solutions)
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Electronic Prior Authorization (ePA)
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Price Transparency (mBc)
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DrFirst E-Prescribing Desktop (Rcopia)
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E-Prescribing Desktop Region 1 (Rcopia)
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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 10 Feb 2026 20:57:06 (4 days ago), resolved 10 Feb 2026 23:11:27 (3 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
We have received reports of intermittent performance issues with the E-Prescribing Desktop (Rcopia) at this time due to an AWS DNS issue. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 2 (Rcopia)
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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 10 Feb 2026 20:57:06 (4 days ago), resolved 10 Feb 2026 23:11:27 (3 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
We have received reports of intermittent performance issues with the E-Prescribing Desktop (Rcopia) at this time due to an AWS DNS issue. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 3 (Rcopia)
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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 10 Feb 2026 20:57:06 (4 days ago), resolved 10 Feb 2026 23:11:27 (3 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
We have received reports of intermittent performance issues with the E-Prescribing Desktop (Rcopia) at this time due to an AWS DNS issue. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 4 (Rcopia)
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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 10 Feb 2026 20:57:06 (4 days ago), resolved 10 Feb 2026 23:11:27 (3 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
We have received reports of intermittent performance issues with the E-Prescribing Desktop (Rcopia) at this time due to an AWS DNS issue. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 5 (Rcopia)
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now
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 10 Feb 2026 20:57:06 (4 days ago), resolved 10 Feb 2026 23:11:27 (3 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
We have received reports of intermittent performance issues with the E-Prescribing Desktop (Rcopia) at this time due to an AWS DNS issue. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
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Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) & E-Prescribing Mobile (iPrescribe)
Started 9 Feb 2026 17:38:54 (5 days ago), resolved 9 Feb 2026 17:42:26 (5 days ago)
Minor Incident
Resolved
E-Prescribing Mobile (iPrescribe)
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
We are currently experiencing an issue with the E-Prescription Desktop Staging Environment (Rcopia Staging Environment). Users are unable to launch the application at this time. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Prescription Engagement (RxInform)
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DrFirst Prescription Routing (Gadget)
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DrFirst Universal Login (IDaaS)
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DrFirst SmartSuite
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SmartAllergy
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SmartDrug
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SmartPharmacy
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System Migrations (SmartProcessor)
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SmartScan
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SmartSig
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SmartSwitch
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DrFirst Support Services
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Phone Support
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Help Center & Ticket Portal
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Help Center Messaging/Chat
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DrFirst Third-Party Vendor Services
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EPCS IDP (Experian/ID.me)
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PDMP
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InfinID
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Pharmacy Network - Prescribing
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Pharmacy Network - Medication History (US)
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