DrFirst status is Operational

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Medical - Eligibility/Benefits Verification(BV)
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E-Prescribing Desktop Region 1 (Rcopia)
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E-Prescribing Desktop Region 2 (Rcopia)
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E-Prescribing Desktop Region 3 (Rcopia)
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E-Prescribing Desktop Region 4 (Rcopia)
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E-Prescribing Desktop Region 5 (Rcopia)
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
Started 29 Aug 2024 15:30:33 (10 months ago), still ongoing
Minor Incident
Identified
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)

Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

Recently Resolved Incidents

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 16 Jun 2025 15:25:47 (2 days ago), resolved 16 Jun 2025 16:40:41 (2 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)

Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. This is impacting SSO. Our engineers are aware and working to resolve this as soon as possible.

Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)
Started 12 Jun 2025 18:36:51 (6 days ago), resolved 13 Jun 2025 02:04:15 (6 days ago)
Minor Incident
Resolved
Medical - Eligibility/Benefits Verification(BV)

We are currently investigating an issue impacting DrFirst's Myndshft platform due to a global outage affecting Google Cloud services.

At this time, Myndshft users may be unable to log in or access services due to failures in Google authentication (IDP, Google Cloud, Firebase). Other DrFirst systems do not appear to be affected.

We are closely monitoring the situation and will provide updates as more information becomes available.

DrFirst Outage Survival Guide

A step-by-step guide to help you survive a DrFirst outage
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    DrFirst Components

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    DrFirst Backline

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    DrFirst Canada

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    e-Prescribing (Canada)
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    Medication History (MedHx) Canada
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    SmartSig (Canada)
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    SmartScan (Canada)
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    3rd Party Service: Pharmacy Data Network (Ontario)
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    3rd Party Service: Drug Information System (BC)
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    3rd Party Service: Pharmacy Network - Medication History (Canada)
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    DrFirst Electronic Prescribing for Controlled Substances (EPCS)

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    DrFirst Huddle

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    DrFirst E-Prescribing Mobile (iPrescribe)

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    DrFirst Medication History (MedHx)

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    DrFirst Electronic Prior Authorization (Myndshft)

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    DrFirst Myndshft

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    Medical - Eligibility/Benefits Verification(BV)
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    Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)
    Started 12 Jun 2025 18:36:51 (6 days ago), resolved 13 Jun 2025 02:04:15 (6 days ago)
    Minor Incident
    Resolved
    Medical - Eligibility/Benefits Verification(BV)

    We are currently investigating an issue impacting DrFirst's Myndshft platform due to a global outage affecting Google Cloud services.

    At this time, Myndshft users may be unable to log in or access services due to failures in Google authentication (IDP, Google Cloud, Firebase). Other DrFirst systems do not appear to be affected.

    We are closely monitoring the situation and will provide updates as more information becomes available.

    Medical - Batch Eligibility
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    Medical - Patient Financial Responsibility(PFR)
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    Medical - Prior Auth Requirements(PAR)
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    Medical - Prior Auth Submission(PAS)
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    Medical - PA Status Dashboard
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    Pharmacy - Realtime Pharmacy Benefits(RTPB)
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    Pharmacy - Pharmacy Prior Authorization
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    Pharmacy - Eligibility/Benefits Verification
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    DrFirst Population Risk Management (PRM)

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    DrFirst Total Benefits (Provider Solutions)

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    Electronic Prior Authorization (ePA)
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    Price Transparency (mBc)
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    DrFirst E-Prescribing Desktop (Rcopia)

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    E-Prescribing Desktop Region 1 (Rcopia)
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    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (10 months ago), still ongoing
    Minor Incident
    Identified
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Desktop Region 5 (Rcopia)

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
    Started 16 Jun 2025 15:25:47 (2 days ago), resolved 16 Jun 2025 16:40:41 (2 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. This is impacting SSO. Our engineers are aware and working to resolve this as soon as possible.

    E-Prescribing Desktop Region 2 (Rcopia)
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    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (10 months ago), still ongoing
    Minor Incident
    Identified
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Desktop Region 5 (Rcopia)

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
    Started 16 Jun 2025 15:25:47 (2 days ago), resolved 16 Jun 2025 16:40:41 (2 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. This is impacting SSO. Our engineers are aware and working to resolve this as soon as possible.

    E-Prescribing Desktop Region 3 (Rcopia)
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    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (10 months ago), still ongoing
    Minor Incident
    Identified
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Desktop Region 5 (Rcopia)

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
    Started 16 Jun 2025 15:25:47 (2 days ago), resolved 16 Jun 2025 16:40:41 (2 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. This is impacting SSO. Our engineers are aware and working to resolve this as soon as possible.

    E-Prescribing Desktop Region 4 (Rcopia)
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    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (10 months ago), still ongoing
    Minor Incident
    Identified
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Desktop Region 5 (Rcopia)

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
    Started 16 Jun 2025 15:25:47 (2 days ago), resolved 16 Jun 2025 16:40:41 (2 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. This is impacting SSO. Our engineers are aware and working to resolve this as soon as possible.

    E-Prescribing Desktop Region 5 (Rcopia)
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    Tue 17
    now
    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (10 months ago), still ongoing
    Minor Incident
    Identified
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Desktop Region 5 (Rcopia)

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
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    DrFirst Patient Engagement (RxInform)

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    DrFirst SmartSuite

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    System Migrations (SmartProcessor)
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    SmartScan
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    SmartSig
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    SmartSwitch
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    DrFirst Third-Party Vendor Services

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    EPCS IDP (Experian/ID.me)
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    PDMP
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    InfinID
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    Pharmacy Network - Prescribing
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    Pharmacy Network - Medication History (US)
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    Commonly Used Together