DrFirst Status
Real-time updates of DrFirst issues and outages
DrFirst status is Operational
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E-Prescribing Desktop Region 1 (Rcopia)
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E-Prescribing Desktop Region 2 (Rcopia)
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E-Prescribing Desktop Region 3 (Rcopia)
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E-Prescribing Desktop Region 4 (Rcopia)
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E-Prescribing Desktop Region 5 (Rcopia)
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
No active incidents
Recently Resolved Incidents
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 11 Dec 2025 17:30:38 (3 days ago), resolved 11 Dec 2025 18:23:20 (3 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Outage Survival Guide
A step-by-step guide to help you survive a DrFirst outage
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DrFirst Components
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DrFirst Backline
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DrFirst Canada
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e-Prescribing (Canada)
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Medication History (MedHx) Canada
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SmartSig (Canada)
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SmartScan (Canada)
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3rd Party Service: Pharmacy Data Network (Ontario)
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3rd Party Service: Drug Information System (BC)
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3rd Party Service: Pharmacy Network - Medication History (Canada)
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DrFirst Electronic Prescribing for Controlled Substances (EPCS)
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DrFirst Huddle
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DrFirst E-Prescribing Mobile (iPrescribe)
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DrFirst Medication History (MedHx)
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DrFirst Myndshft
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DrFirst Electronic Prior Authorization (Myndshft)
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Medical - Eligibility/Benefits Verification(BV)
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Medical - Batch Eligibility
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Medical - Patient Financial Responsibility(PFR)
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Medical - Prior Auth Requirements(PAR)
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Medical - Prior Auth Submission(PAS)
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Medical - PA Status Dashboard
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Pharmacy - Realtime Pharmacy Benefits(RTPB)
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Pharmacy - Pharmacy Prior Authorization
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Pharmacy - Eligibility/Benefits Verification
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DrFirst Population Risk Management (PRM)
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DrFirst Total Benefits (Provider Solutions)
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Electronic Prior Authorization (ePA)
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Price Transparency (mBc)
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DrFirst E-Prescribing Desktop (Rcopia)
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E-Prescribing Desktop Region 1 (Rcopia)
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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 11 Dec 2025 17:30:38 (3 days ago), resolved 11 Dec 2025 18:23:20 (3 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 2 (Rcopia)
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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 11 Dec 2025 17:30:38 (3 days ago), resolved 11 Dec 2025 18:23:20 (3 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 3 (Rcopia)
Sun 7
Mon 8
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Fri 12
Sat 13
now
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 11 Dec 2025 17:30:38 (3 days ago), resolved 11 Dec 2025 18:23:20 (3 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 4 (Rcopia)
Sun 7
Mon 8
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Sat 13
now
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 11 Dec 2025 17:30:38 (3 days ago), resolved 11 Dec 2025 18:23:20 (3 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 5 (Rcopia)
Sun 7
Mon 8
Tue 9
Wed 10
Thu 11
Fri 12
Sat 13
now
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started 11 Dec 2025 17:30:38 (3 days ago), resolved 11 Dec 2025 18:23:20 (3 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
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DrFirst Patient Engagement (RxInform)
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DrFirst Prescription Routing (Gadget)
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DrFirst Universal Login (IDaaS)
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DrFirst SmartSuite
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SmartAllergy
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SmartDrug
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SmartPharmacy
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System Migrations (SmartProcessor)
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SmartScan
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SmartSig
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SmartSwitch
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DrFirst Support Services
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Phone Support
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Help Center & Ticket Portal
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Help Center Messaging/Chat
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DrFirst Third-Party Vendor Services
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EPCS IDP (Experian/ID.me)
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PDMP
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InfinID
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Pharmacy Network - Prescribing
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Pharmacy Network - Medication History (US)
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