DrFirst Status
Real-time updates of DrFirst issues and outages
DrFirst status is Partially Degraded Service
DrFirst E-Prescribing Mobile (iPrescribe)
DrFirst Third-Party Vendor Services
PDMP
Pharmacy Network - Prescribing
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Active Incidents
Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Recently Resolved Incidents
We have identified the cause of the login failures affecting a subset of iPrescribe providers who are on Android devices. The issue is caused by a trailing space being appended to the username during username reset. This behavior appears to be isolated to Android devices and is suspected to be linked to a recent Android OS update that is auto-filling or appending a space to the username field. Backend services and recent platform deployments have been ruled out as contributing factors and iOS users are not broadly impacted. As an immediate workaround, affected users can resolve the issue by ensuring there is no trailing space in the username field when resetting or logging in. Our team continues to investigate the root cause and is coordinating on a permanent fix. Further updates will be provided as progress is made.
Customers may experience issues accessing Patient Searches via PDMP reports for the state Washington. We are working with our partner and will keep this page updated.
DrFirst Outage Survival Guide
DrFirst Components
DrFirst Backline
DrFirst Canada
e-Prescribing (Canada)
Medication History (MedHx) Canada
SmartSig (Canada)
SmartScan (Canada)
3rd Party Service: Pharmacy Data Network (Ontario)
3rd Party Service: Drug Information System (BC)
3rd Party Service: Pharmacy Network - Medication History (Canada)
DrFirst Electronic Prescribing for Controlled Substances (EPCS)
DrFirst Huddle
DrFirst E-Prescribing Mobile (iPrescribe)
We have identified the cause of the login failures affecting a subset of iPrescribe providers who are on Android devices. The issue is caused by a trailing space being appended to the username during username reset. This behavior appears to be isolated to Android devices and is suspected to be linked to a recent Android OS update that is auto-filling or appending a space to the username field. Backend services and recent platform deployments have been ruled out as contributing factors and iOS users are not broadly impacted. As an immediate workaround, affected users can resolve the issue by ensuring there is no trailing space in the username field when resetting or logging in. Our team continues to investigate the root cause and is coordinating on a permanent fix. Further updates will be provided as progress is made.
DrFirst InfinID
DrFirst Myndshft
DrFirst Medication History (MedHx)
DrFirst Electronic Prior Authorization (Myndshft)
Medical - Eligibility/Benefits Verification(BV)
Medical - Batch Eligibility
Medical - Patient Financial Responsibility(PFR)
Medical - Prior Auth Requirements(PAR)
Medical - Prior Auth Submission(PAS)
Medical - PA Status Dashboard
Pharmacy - Realtime Pharmacy Benefits(RTPB)
Pharmacy - Pharmacy Prior Authorization
Pharmacy - Eligibility/Benefits Verification
DrFirst Population Risk Management (PRM)
DrFirst Total Benefits (Provider Solutions)
Electronic Prior Authorization (ePA)
Price Transparency (mBc)
DrFirst E-Prescribing Desktop (Rcopia)
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
DrFirst Prescription Engagement (RxInform)
DrFirst Prescription Routing (Gadget)
DrFirst Universal Login (IDaaS)
DrFirst SmartSuite
SmartAllergy
SmartDrug
SmartPharmacy
System Migrations (SmartProcessor)
SmartScan
SmartSig
SmartSwitch
Prescription Renewals (SmartRenewal)
DrFirst US Support Services
DrFirst US Help Center
DrFirst US Strategic & Premier Phone Support
DrFirst US Live Messaging/Chat
DrFirst iPrescribe Support Services
iPrescribe Help Center
iPrescribe Callback Support
iPrescribe Live Messaging/Chat
DrFirst Third-Party Vendor Services
EPCS IDP (Experian/ID.me)
PDMP
Customers may experience issues accessing Patient Searches via PDMP reports for the state Washington. We are working with our partner and will keep this page updated.
Pharmacy Network - Prescribing
Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.