DrFirst Status
Real-time updates of DrFirst issues and outages
DrFirst status is Partially Degraded Service
DrFirst E-Prescribing Mobile (iPrescribe)
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
DrFirst Third-Party Vendor Services
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Active Incidents
Some customers may be experiencing intermittent issues with Pharmacy Network - Prescribing. This is related to a third-party connectivity issue currently under investigation. We will provide updates as more information becomes available.
Recently Resolved Incidents
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
DrFirst Outage Survival Guide
DrFirst Components
DrFirst Backline
DrFirst Canada
e-Prescribing (Canada)
Medication History (MedHx) Canada
SmartSig (Canada)
SmartScan (Canada)
3rd Party Service: Pharmacy Data Network (Ontario)
3rd Party Service: Drug Information System (BC)
3rd Party Service: Pharmacy Network - Medication History (Canada)
DrFirst Electronic Prescribing for Controlled Substances (EPCS)
DrFirst Huddle
DrFirst E-Prescribing Mobile (iPrescribe)
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
DrFirst InfinID
DrFirst Medication History (MedHx)
DrFirst Myndshft
DrFirst Electronic Prior Authorization (Myndshft)
Medical - Eligibility/Benefits Verification(BV)
Medical - Batch Eligibility
Medical - Patient Financial Responsibility(PFR)
Medical - Prior Auth Requirements(PAR)
Medical - Prior Auth Submission(PAS)
Medical - PA Status Dashboard
Pharmacy - Realtime Pharmacy Benefits(RTPB)
Pharmacy - Pharmacy Prior Authorization
Pharmacy - Eligibility/Benefits Verification
DrFirst Population Risk Management (PRM)
DrFirst Total Benefits (Provider Solutions)
Electronic Prior Authorization (ePA)
Price Transparency (mBc)
DrFirst E-Prescribing Desktop (Rcopia)
E-Prescribing Desktop Region 1 (Rcopia)
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
E-Prescribing Desktop Region 2 (Rcopia)
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
E-Prescribing Desktop Region 3 (Rcopia)
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
E-Prescribing Desktop Region 4 (Rcopia)
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
E-Prescribing Desktop Region 5 (Rcopia)
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
DrFirst Prescription Engagement (RxInform)
DrFirst Prescription Routing (Gadget)
DrFirst Universal Login (IDaaS)
DrFirst SmartSuite
SmartAllergy
SmartDrug
SmartPharmacy
System Migrations (SmartProcessor)
SmartScan
SmartSig
SmartSwitch
Prescription Renewals (SmartRenewal)
DrFirst US Support Services
DrFirst US Help Center
DrFirst US Strategic & Premier Phone Support
DrFirst US Live Messaging/Chat
DrFirst iPrescribe Support Services
iPrescribe Help Center
iPrescribe Callback Support
iPrescribe Live Messaging/Chat
DrFirst Third-Party Vendor Services
EPCS IDP (Experian/ID.me)
PDMP
Pharmacy Network - Prescribing
Some customers may be experiencing intermittent issues with Pharmacy Network - Prescribing. This is related to a third-party connectivity issue currently under investigation. We will provide updates as more information becomes available.