DrFirst Status
Real-time updates of DrFirst issues and outages
DrFirst status is Partially Degraded Service
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Pharmacy - Realtime Pharmacy Benefits(RTPB)
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DrFirst Third-Party Vendor Services
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PDMP
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
Intermittent issues for the PDMP 3rd party vendor
Started 17 Jul 2026 17:55:00 (7 days ago), still ongoing
Minor Incident
Investigating
PDMP
Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated
Recently Resolved Incidents
Myndshft Pharmacy Realtime Pharmacy Benefits Eligibility Issue
Started 23 Jul 2026 18:11:40 (1 day ago), resolved 24 Jul 2026 13:49:53 (12 hours ago)
Minor Incident
Resolved
Pharmacy - Realtime Pharmacy Benefits(RTPB)
We are currently investigating an issue affecting real time pharmacy benefits eligibility checks within Myndshft Pharmacy. Some users may experience errors or delays when submitting eligibility requests. We will provide updates as more information becomes available.
DrFirst Outage Survival Guide
A step-by-step guide to help you survive a DrFirst outage
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DrFirst Components
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DrFirst Backline
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DrFirst Canada
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Medication History (MedHx) Canada
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e-Prescribing (Canada)
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SmartSig (Canada)
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SmartScan (Canada)
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3rd Party Service: Drug Information System (BC)
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3rd Party Service: Pharmacy Network - Medication History (Canada)
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3rd Party Service: Pharmacy Data Network (Ontario)
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DrFirst Electronic Prescribing for Controlled Substances (EPCS)
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DrFirst Huddle
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DrFirst E-Prescribing Mobile (iPrescribe)
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DrFirst InfinID
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DrFirst Medication History (MedHx)
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DrFirst Electronic Prior Authorization (Myndshft)
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DrFirst Myndshft
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Medical - Eligibility/Benefits Verification(BV)
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Medical - Batch Eligibility
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Medical - Patient Financial Responsibility(PFR)
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Medical - Prior Auth Requirements(PAR)
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Medical - Prior Auth Submission(PAS)
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Medical - PA Status Dashboard
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Pharmacy - Realtime Pharmacy Benefits(RTPB)
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Myndshft Pharmacy Realtime Pharmacy Benefits Eligibility Issue
Started 23 Jul 2026 18:11:40 (1 day ago), resolved 24 Jul 2026 13:49:53 (12 hours ago)
Minor Incident
Resolved
Pharmacy - Realtime Pharmacy Benefits(RTPB)
We are currently investigating an issue affecting real time pharmacy benefits eligibility checks within Myndshft Pharmacy. Some users may experience errors or delays when submitting eligibility requests. We will provide updates as more information becomes available.
Pharmacy - Pharmacy Prior Authorization
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Pharmacy - Eligibility/Benefits Verification
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DrFirst Population Risk Management (PRM)
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DrFirst Total Benefits (Provider Solutions)
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Electronic Prior Authorization (ePA)
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Price Transparency (mBC)
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Eligibility - Pharmacy Benefits
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DrFirst E-Prescribing Desktop (Rcopia)
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E-Prescribing Desktop Region 1 (Rcopia)
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E-Prescribing Desktop Region 2 (Rcopia)
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E-Prescribing Desktop Region 3 (Rcopia)
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E-Prescribing Desktop Region 4 (Rcopia)
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E-Prescribing Desktop Region 5 (Rcopia)
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E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
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DrFirst Prescription Engagement (RxInform)
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DrFirst Prescription Routing (Gadget)
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DrFirst Universal Login (IDaaS)
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DrFirst SmartSuite
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SmartAllergy
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SmartDrug
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SmartPharmacy
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System Migrations (SmartProcessor)
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SmartScan
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SmartSig
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SmartSwitch
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Prescription Renewals (SmartRenewal)
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DrFirst US Support Services
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DrFirst US Help Center
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DrFirst US Strategic & Premier Phone Support
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DrFirst US Live Messaging/Chat
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DrFirst iPrescribe Support Services
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iPrescribe Help Center
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iPrescribe Callback Support
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iPrescribe Live Messaging/Chat
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DrFirst Third-Party Vendor Services
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EPCS IDP (Experian/ID.me)
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PDMP
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Intermittent issues for the PDMP 3rd party vendor
Started 17 Jul 2026 17:55:00 (7 days ago), still ongoing
Minor Incident
Investigating
PDMP
Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated
Pharmacy Network - Prescribing
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Pharmacy Network - Medication History (US)
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DrFirst Alternatives
Commonly Used Together
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