DrFirst Status
Real-time updates of DrFirst issues and outages
DrFirst status is Operational
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DrFirst Backline
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Active Incidents
No active incidents
Recently Resolved Incidents
Intermittent Performance Issues - Backline
Started 30 Jun 2026 17:39:00 (5 days ago), resolved 30 Jun 2026 19:34:36 (5 days ago)
Minor Incident
Resolved
Backline
Some customers may experience intermittent performance issues with Backline at this time. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Outage Survival Guide
A step-by-step guide to help you survive a DrFirst outage
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DrFirst Components
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DrFirst Backline
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Intermittent Performance Issues - Backline
Started 30 Jun 2026 17:39:00 (5 days ago), resolved 30 Jun 2026 19:34:36 (5 days ago)
Minor Incident
Resolved
Backline
Some customers may experience intermittent performance issues with Backline at this time. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Canada
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e-Prescribing (Canada)
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Medication History (MedHx) Canada
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SmartSig (Canada)
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SmartScan (Canada)
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3rd Party Service: Drug Information System (BC)
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3rd Party Service: Pharmacy Data Network (Ontario)
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3rd Party Service: Pharmacy Network - Medication History (Canada)
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DrFirst Electronic Prescribing for Controlled Substances (EPCS)
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DrFirst Huddle
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DrFirst E-Prescribing Mobile (iPrescribe)
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DrFirst InfinID
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DrFirst Medication History (MedHx)
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DrFirst Electronic Prior Authorization (Myndshft)
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Medical - Eligibility/Benefits Verification(BV)
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DrFirst Myndshft
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Medical - Batch Eligibility
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Medical - Patient Financial Responsibility(PFR)
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Medical - Prior Auth Requirements(PAR)
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Medical - Prior Auth Submission(PAS)
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Medical - PA Status Dashboard
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Pharmacy - Realtime Pharmacy Benefits(RTPB)
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Pharmacy - Pharmacy Prior Authorization
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Pharmacy - Eligibility/Benefits Verification
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DrFirst Population Risk Management (PRM)
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DrFirst Total Benefits (Provider Solutions)
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Electronic Prior Authorization (ePA)
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Price Transparency (mBC)
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Eligibility - Pharmacy Benefits
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DrFirst E-Prescribing Desktop (Rcopia)
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E-Prescribing Desktop Region 1 (Rcopia)
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E-Prescribing Desktop Region 2 (Rcopia)
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E-Prescribing Desktop Region 3 (Rcopia)
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E-Prescribing Desktop Region 4 (Rcopia)
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E-Prescribing Desktop Region 5 (Rcopia)
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E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
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DrFirst Prescription Engagement (RxInform)
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DrFirst Prescription Routing (Gadget)
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DrFirst Universal Login (IDaaS)
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DrFirst SmartSuite
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SmartAllergy
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SmartDrug
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SmartPharmacy
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System Migrations (SmartProcessor)
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SmartScan
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SmartSig
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SmartSwitch
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Prescription Renewals (SmartRenewal)
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DrFirst US Support Services
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DrFirst US Help Center
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DrFirst US Strategic & Premier Phone Support
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DrFirst US Live Messaging/Chat
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DrFirst iPrescribe Support Services
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iPrescribe Help Center
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iPrescribe Callback Support
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iPrescribe Live Messaging/Chat
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DrFirst Third-Party Vendor Services
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EPCS IDP (Experian/ID.me)
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PDMP
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Pharmacy Network - Prescribing
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Pharmacy Network - Medication History (US)
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DrFirst Alternatives
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