DrFirst Status: check for DrFirst outages and issues

DrFirst status is Operational

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E-Prescribing Desktop Region 1 (Rcopia)

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E-Prescribing Desktop Region 2 (Rcopia)

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E-Prescribing Desktop Region 3 (Rcopia)

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E-Prescribing Desktop Region 4 (Rcopia)

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E-Prescribing Desktop Region 5 (Rcopia)

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PDMP

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See all 55 DrFirst components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of DrFirst outages

Active Incidents

Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5

Started 29 Aug 2024 15:30:33 (11 months ago), still ongoing

Minor Incident

Identified

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

Recently Resolved Incidents

PDMP Third-Party Incident for Illinois

Started 28 Jul 2025 15:08:38 (2 days ago), resolved 28 Jul 2025 16:32:38 (2 days ago)

Minor Incident

Resolved

PDMP

Customers may experience issues accessing Patient Searches via PDMP reports for the state Illinois. We are working with our partner and will keep this page updated.

See all updates

DrFirst Outage Survival Guide

A step-by-step guide to help you survive a DrFirst outage

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DrFirst Components

DrFirst

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DrFirst Backline

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DrFirst Canada

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e-Prescribing (Canada)

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Medication History (MedHx) Canada

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SmartSig (Canada)

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SmartScan (Canada)

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3rd Party Service: Pharmacy Data Network (Ontario)

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3rd Party Service: Drug Information System (BC)

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3rd Party Service: Pharmacy Network - Medication History (Canada)

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DrFirst Electronic Prescribing for Controlled Substances (EPCS)

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DrFirst Huddle

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DrFirst E-Prescribing Mobile (iPrescribe)

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DrFirst Medication History (MedHx)

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DrFirst Myndshft

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DrFirst Electronic Prior Authorization (Myndshft)

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Medical - Eligibility/Benefits Verification(BV)

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Medical - Batch Eligibility

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Medical - Patient Financial Responsibility(PFR)

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Medical - Prior Auth Requirements(PAR)

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Medical - Prior Auth Submission(PAS)

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Medical - PA Status Dashboard

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Pharmacy - Realtime Pharmacy Benefits(RTPB)

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Pharmacy - Pharmacy Prior Authorization

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Pharmacy - Eligibility/Benefits Verification

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DrFirst Population Risk Management (PRM)

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DrFirst Total Benefits (Provider Solutions)

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Electronic Prior Authorization (ePA)

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Price Transparency (mBc)

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DrFirst E-Prescribing Desktop (Rcopia)

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E-Prescribing Desktop Region 1 (Rcopia)

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Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5

Started 29 Aug 2024 15:30:33 (11 months ago), still ongoing

Minor Incident

Identified

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

E-Prescribing Desktop Region 2 (Rcopia)

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Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5

Started 29 Aug 2024 15:30:33 (11 months ago), still ongoing

Minor Incident

Identified

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

E-Prescribing Desktop Region 3 (Rcopia)

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now

Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5

Started 29 Aug 2024 15:30:33 (11 months ago), still ongoing

Minor Incident

Identified

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

E-Prescribing Desktop Region 4 (Rcopia)

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Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5

Started 29 Aug 2024 15:30:33 (11 months ago), still ongoing

Minor Incident

Identified

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

E-Prescribing Desktop Region 5 (Rcopia)

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Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5

Started 29 Aug 2024 15:30:33 (11 months ago), still ongoing

Minor Incident

Identified

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)

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DrFirst Patient Engagement (RxInform)

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DrFirst SmartSuite

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SmartAllergy

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SmartDrug

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SmartPharmacy

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System Migrations (SmartProcessor)

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SmartScan

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SmartSig

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SmartSwitch

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DrFirst Support Services

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Phone Support

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Help Center & Ticket Portal

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Help Center Messaging/Chat

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DrFirst Third-Party Vendor Services

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EPCS IDP (Experian/ID.me)

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PDMP

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PDMP Third-Party Incident for Illinois

Started 28 Jul 2025 15:08:38 (2 days ago), resolved 28 Jul 2025 16:32:38 (2 days ago)

Minor Incident

Resolved

PDMP

Customers may experience issues accessing Patient Searches via PDMP reports for the state Illinois. We are working with our partner and will keep this page updated.

See all updates

InfinID

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Pharmacy Network - Prescribing

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Pharmacy Network - Medication History (US)

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DrFirst Status

Real-time updates of DrFirst issues and outages

DrFirst status is Operational

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

PDMP

Active Incidents

Recently Resolved Incidents

DrFirst Outage Survival Guide

DrFirst Components

DrFirst Backline

DrFirst Canada

e-Prescribing (Canada)

Medication History (MedHx) Canada

SmartSig (Canada)

SmartScan (Canada)

3rd Party Service: Pharmacy Data Network (Ontario)

3rd Party Service: Drug Information System (BC)

3rd Party Service: Pharmacy Network - Medication History (Canada)

DrFirst Electronic Prescribing for Controlled Substances (EPCS)

DrFirst Huddle

DrFirst E-Prescribing Mobile (iPrescribe)

DrFirst Medication History (MedHx)

DrFirst Myndshft

DrFirst Electronic Prior Authorization (Myndshft)

Medical - Eligibility/Benefits Verification(BV)

Medical - Batch Eligibility

Medical - Patient Financial Responsibility(PFR)

Medical - Prior Auth Requirements(PAR)

Medical - Prior Auth Submission(PAS)

Medical - PA Status Dashboard

Pharmacy - Realtime Pharmacy Benefits(RTPB)

Pharmacy - Pharmacy Prior Authorization

Pharmacy - Eligibility/Benefits Verification

DrFirst Population Risk Management (PRM)

DrFirst Total Benefits (Provider Solutions)

Electronic Prior Authorization (ePA)

Price Transparency (mBc)

DrFirst E-Prescribing Desktop (Rcopia)

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)

DrFirst Patient Engagement (RxInform)

DrFirst SmartSuite

SmartAllergy

SmartDrug

SmartPharmacy

System Migrations (SmartProcessor)

SmartScan

SmartSig

SmartSwitch

DrFirst Support Services

Phone Support

Help Center & Ticket Portal

Help Center Messaging/Chat

DrFirst Third-Party Vendor Services

EPCS IDP (Experian/ID.me)

PDMP

InfinID

Pharmacy Network - Prescribing

Pharmacy Network - Medication History (US)

DrFirst Alternatives

Commonly Used Together