DrFirst Status
Real-time updates of DrFirst issues and outages
DrFirst status is Operational
DrFirst EPCS
DrFirst iPrescribe
Rcopia Region 1
Rcopia Region 2
Rcopia Region 3
Rcopia Region 4
Rcopia Region 5
Active Incidents
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Recently Resolved Incidents
We are currently aware of intermittent performance issues affecting some customers using the Rcopia Partner Portal. Our engineers are actively investigating and working to resolve the issue as quickly as possible.
Some customers may experience intermittent performance issues with Rcopia, iPrescribe & EPCS at this time. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Outage Survival Guide
DrFirst Components
DrFirst Backline
DrFirst Canada
e-Prescribing (Canada)
MedHx (Canada)
SmartSig (Canada)
SmartScan (Canada)
3rd Party Service: Pharmacy Data Network (Ontario)
3rd Party Service: Drug Information System (BC)
3rd Party Service: Pharmacy Network - MedHx (Canada)
DrFirst EPCS
Some customers may experience intermittent performance issues with Rcopia, iPrescribe & EPCS at this time. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Huddle
DrFirst iPrescribe
Some customers may experience intermittent performance issues with Rcopia, iPrescribe & EPCS at this time. Our engineers are aware and working to resolve this as soon as possible.
DrFirst MedHx
DrFirst Myndshft
DrFirst Myndshft
Medical - Eligibility/Benefits Verification(BV)
Medical - Batch Eligibility
Medical - Patient Financial Responsibility(PFR)
Medical - Prior Auth Requirements(PAR)
Medical - Prior Auth Submission(PAS)
Medical - PA Status Dashboard
Pharmacy - Realtime Pharmacy Benefits(RTPB)
Pharmacy - Pharmacy Prior Authorization
Pharmacy - Eligibility/Benefits Verification
DrFirst Population Risk Management (PRM)
DrFirst Provider Solutions
ePA
mBC
DrFirst Rcopia
Rcopia Region 1
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Some customers may experience intermittent performance issues with Rcopia, iPrescribe & EPCS at this time. Our engineers are aware and working to resolve this as soon as possible.
Rcopia Region 2
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
We are currently aware of intermittent performance issues affecting some customers using the Rcopia Partner Portal. Our engineers are actively investigating and working to resolve the issue as quickly as possible.
Some customers may experience intermittent performance issues with Rcopia, iPrescribe & EPCS at this time. Our engineers are aware and working to resolve this as soon as possible.
Rcopia Region 3
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Some customers may experience intermittent performance issues with Rcopia, iPrescribe & EPCS at this time. Our engineers are aware and working to resolve this as soon as possible.
Rcopia Region 4
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Some customers may experience intermittent performance issues with Rcopia, iPrescribe & EPCS at this time. Our engineers are aware and working to resolve this as soon as possible.
Rcopia Region 5
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Some customers may experience intermittent performance issues with Rcopia, iPrescribe & EPCS at this time. Our engineers are aware and working to resolve this as soon as possible.
Rcopia Staging Environment
DrFirst RxInform
DrFirst SmartSuite
SmartAllergy
SmartDrug
SmartPharmacy
SmartProcessor
SmartScan
SmartSig
SmartSwitch
DrFirst Support Services
Phone Support
Help Center & Ticket Portal
Help Center Messaging/Chat
DrFirst Third-Party Vendor Services
EPCS IDP (Experian/ID.me)
PDMP
InfinID
Pharmacy Network - Prescribing
Pharmacy Network - MedHx (US)
DrFirst Alternatives
Polar webstore
We are currently investigating this issue.
Polar Data transfer to Nike
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Clinical Exchange is experiencing delays with SFTP connected customers. Please note that this includes Lab orders and results. Messages are being delivered, but there is a potential delay of 1-2 hours for message delivery.
REF 829464
Clinical Document Collector API
Doctolib France Doctolib for care teams
Nous rencontrons actuellement un incident technique qui peut vous empêcher d'utiliser nos services.
Nous partagerons ici et aussi vite que possible des mises à jour sur la résolution de cet incident. Nous nous excusons pour tout désagrément occasionné, et nous vous remercions pour votre patience pendant que nos équipes travaillent à résoudre l'incident dans les plus brefs délais.
