DrFirst Status
Real-time updates of DrFirst issues and outages
DrFirst status is Operational
DrFirst Electronic Prescribing for Controlled Substances (EPCS)
DrFirst Huddle
DrFirst Medication History (MedHx)
DrFirst Population Risk Management (PRM)
SmartAllergy
SmartDrug
SmartPharmacy
Active Incidents
No active incidents
Recently Resolved Incidents
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
Customers may experience issues accessing Patient Searches via PDMP reports for the states of Ohio and Texas. We are working with our partner and will keep this page updated.
DrFirst Outage Survival Guide
DrFirst Components
DrFirst Backline
DrFirst Canada
e-Prescribing (Canada)
Medication History (MedHx) Canada
SmartSig (Canada)
SmartScan (Canada)
3rd Party Service: Pharmacy Data Network (Ontario)
3rd Party Service: Drug Information System (BC)
3rd Party Service: Pharmacy Network - Medication History (Canada)
DrFirst Electronic Prescribing for Controlled Substances (EPCS)
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Huddle
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
DrFirst E-Prescribing Mobile (iPrescribe)
DrFirst Medication History (MedHx)
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Myndshft
DrFirst Electronic Prior Authorization (Myndshft)
Medical - Eligibility/Benefits Verification(BV)
Medical - Batch Eligibility
Medical - Patient Financial Responsibility(PFR)
Medical - Prior Auth Requirements(PAR)
Medical - Prior Auth Submission(PAS)
Medical - PA Status Dashboard
Pharmacy - Realtime Pharmacy Benefits(RTPB)
Pharmacy - Pharmacy Prior Authorization
Pharmacy - Eligibility/Benefits Verification
DrFirst Population Risk Management (PRM)
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Total Benefits (Provider Solutions)
Electronic Prior Authorization (ePA)
Price Transparency (mBc)
DrFirst E-Prescribing Desktop (Rcopia)
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
DrFirst Patient Engagement (RxInform)
DrFirst SmartSuite
SmartAllergy
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
SmartDrug
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
SmartPharmacy
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
System Migrations (SmartProcessor)
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
SmartScan
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
SmartSig
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
SmartSwitch
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Support Services
Phone Support
Help Center & Ticket Portal
Help Center Messaging/Chat
DrFirst Third-Party Vendor Services
EPCS IDP (Experian/ID.me)
PDMP
Customers may experience issues accessing Patient Searches via PDMP reports for the states of Ohio and Texas. We are working with our partner and will keep this page updated.
