DrFirst Status
Real-time updates of DrFirst issues and outages
DrFirst status is Operational
Medical - Eligibility/Benefits Verification(BV)
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Active Incidents
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Recently Resolved Incidents
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. This is impacting SSO. Our engineers are aware and working to resolve this as soon as possible.
We are currently investigating an issue impacting DrFirst's Myndshft platform due to a global outage affecting Google Cloud services.
At this time, Myndshft users may be unable to log in or access services due to failures in Google authentication (IDP, Google Cloud, Firebase). Other DrFirst systems do not appear to be affected.
We are closely monitoring the situation and will provide updates as more information becomes available.
DrFirst Outage Survival Guide
DrFirst Components
DrFirst Backline
DrFirst Canada
e-Prescribing (Canada)
Medication History (MedHx) Canada
SmartSig (Canada)
SmartScan (Canada)
3rd Party Service: Pharmacy Data Network (Ontario)
3rd Party Service: Drug Information System (BC)
3rd Party Service: Pharmacy Network - Medication History (Canada)
DrFirst Electronic Prescribing for Controlled Substances (EPCS)
DrFirst Huddle
DrFirst E-Prescribing Mobile (iPrescribe)
DrFirst Medication History (MedHx)
DrFirst Electronic Prior Authorization (Myndshft)
DrFirst Myndshft
Medical - Eligibility/Benefits Verification(BV)
We are currently investigating an issue impacting DrFirst's Myndshft platform due to a global outage affecting Google Cloud services.
At this time, Myndshft users may be unable to log in or access services due to failures in Google authentication (IDP, Google Cloud, Firebase). Other DrFirst systems do not appear to be affected.
We are closely monitoring the situation and will provide updates as more information becomes available.
Medical - Batch Eligibility
Medical - Patient Financial Responsibility(PFR)
Medical - Prior Auth Requirements(PAR)
Medical - Prior Auth Submission(PAS)
Medical - PA Status Dashboard
Pharmacy - Realtime Pharmacy Benefits(RTPB)
Pharmacy - Pharmacy Prior Authorization
Pharmacy - Eligibility/Benefits Verification
DrFirst Population Risk Management (PRM)
DrFirst Total Benefits (Provider Solutions)
Electronic Prior Authorization (ePA)
Price Transparency (mBc)
DrFirst E-Prescribing Desktop (Rcopia)
E-Prescribing Desktop Region 1 (Rcopia)
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. This is impacting SSO. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 2 (Rcopia)
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. This is impacting SSO. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 3 (Rcopia)
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. This is impacting SSO. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 4 (Rcopia)
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. This is impacting SSO. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 5 (Rcopia)
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
