DrFirst Status
Real-time updates of DrFirst issues and outages
DrFirst status is Operational
DrFirst Backline
Price Transparency (mBC)
iPrescribe Live Messaging/Chat
Pharmacy Network - Prescribing
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Active Incidents
No active incidents
Recently Resolved Incidents
We are currently investigating a technical issue affecting user login via LDAP within Backline. Our engineering team has been engaged and is actively working to identify and resolve the root cause as quickly as possible.
We are currently investigating an issue affecting the live messaging/chat feature within the iPrescribe Help Center. The issue has been traced to a third-party service provider, and we are actively engaged with them to restore functionality.
Support ticket submission is not impacted — users can continue to submit support requests as normal, and our team will respond as quickly as possible.
We will provide an update as more information becomes available.
We are aware of intermittent connectivity issues affecting real-time benefit checks originating with a third-party data provider. DrFirst systems are operating normally, and we are actively monitoring the situation.
In a small number of cases, partners may experience delayed or failed real-time benefit responses during this time. We will provide updates as more information becomes available.
Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.
DrFirst Outage Survival Guide
DrFirst Components
DrFirst Backline
We are currently investigating a technical issue affecting user login via LDAP within Backline. Our engineering team has been engaged and is actively working to identify and resolve the root cause as quickly as possible.
DrFirst Canada
e-Prescribing (Canada)
Medication History (MedHx) Canada
SmartSig (Canada)
SmartScan (Canada)
3rd Party Service: Drug Information System (BC)
3rd Party Service: Pharmacy Network - Medication History (Canada)
3rd Party Service: Pharmacy Data Network (Ontario)
DrFirst Electronic Prescribing for Controlled Substances (EPCS)
DrFirst Huddle
DrFirst E-Prescribing Mobile (iPrescribe)
DrFirst InfinID
DrFirst Medication History (MedHx)
DrFirst Electronic Prior Authorization (Myndshft)
DrFirst Myndshft
Medical - Eligibility/Benefits Verification(BV)
Medical - Batch Eligibility
Medical - Patient Financial Responsibility(PFR)
Medical - Prior Auth Requirements(PAR)
Medical - Prior Auth Submission(PAS)
Medical - PA Status Dashboard
Pharmacy - Realtime Pharmacy Benefits(RTPB)
Pharmacy - Pharmacy Prior Authorization
Pharmacy - Eligibility/Benefits Verification
DrFirst Population Risk Management (PRM)
DrFirst Total Benefits (Provider Solutions)
Electronic Prior Authorization (ePA)
Price Transparency (mBC)
We are aware of intermittent connectivity issues affecting real-time benefit checks originating with a third-party data provider. DrFirst systems are operating normally, and we are actively monitoring the situation.
In a small number of cases, partners may experience delayed or failed real-time benefit responses during this time. We will provide updates as more information becomes available.
Eligibility - Pharmacy Benefits
DrFirst E-Prescribing Desktop (Rcopia)
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
DrFirst Prescription Engagement (RxInform)
DrFirst Prescription Routing (Gadget)
DrFirst Universal Login (IDaaS)
DrFirst SmartSuite
SmartAllergy
SmartDrug
SmartPharmacy
System Migrations (SmartProcessor)
SmartScan
SmartSig
SmartSwitch
Prescription Renewals (SmartRenewal)
DrFirst US Support Services
DrFirst US Help Center
DrFirst US Strategic & Premier Phone Support
DrFirst US Live Messaging/Chat
DrFirst iPrescribe Support Services
iPrescribe Help Center
iPrescribe Callback Support
iPrescribe Live Messaging/Chat
We are currently investigating an issue affecting the live messaging/chat feature within the iPrescribe Help Center. The issue has been traced to a third-party service provider, and we are actively engaged with them to restore functionality.
Support ticket submission is not impacted — users can continue to submit support requests as normal, and our team will respond as quickly as possible.
We will provide an update as more information becomes available.
DrFirst Third-Party Vendor Services
EPCS IDP (Experian/ID.me)
PDMP
Pharmacy Network - Prescribing
Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.