DrFirst Status
Real-time updates of DrFirst issues and outages
DrFirst status is Operational
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DrFirst E-Prescribing Mobile (iPrescribe)
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E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
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EPCS IDP (Experian/ID.me)
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
No active incidents
Recently Resolved Incidents
Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
Started 29 Sep 2025 20:00:23 (21 hours ago), resolved 30 Sep 2025 13:00:36 (4 hours ago)
Minor Incident
Resolved
EPCS IDP (Experian/ID.me)
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.
Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
Started 26 Sep 2025 22:42:12 (4 days ago), resolved 29 Sep 2025 12:41:31 (1 day ago)
Minor Incident
Resolved
EPCS IDP (Experian/ID.me)
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.
Intermittent Performance Issues with Staging E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe)
Started 25 Sep 2025 19:56:25 (5 days ago), resolved 25 Sep 2025 22:10:32 (5 days ago)
Minor Incident
Resolved
E-Prescribing Mobile (iPrescribe)
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Some customers may experience intermittent routing issues with E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe) at this time. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Outage Survival Guide
A step-by-step guide to help you survive a DrFirst outage
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DrFirst Components
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DrFirst Backline
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DrFirst Canada
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e-Prescribing (Canada)
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Medication History (MedHx) Canada
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SmartSig (Canada)
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SmartScan (Canada)
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3rd Party Service: Pharmacy Data Network (Ontario)
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3rd Party Service: Drug Information System (BC)
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3rd Party Service: Pharmacy Network - Medication History (Canada)
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DrFirst Electronic Prescribing for Controlled Substances (EPCS)
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DrFirst Huddle
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DrFirst E-Prescribing Mobile (iPrescribe)
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Intermittent Performance Issues with Staging E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe)
Started 25 Sep 2025 19:56:25 (5 days ago), resolved 25 Sep 2025 22:10:32 (5 days ago)
Minor Incident
Resolved
E-Prescribing Mobile (iPrescribe)
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Some customers may experience intermittent routing issues with E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe) at this time. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Medication History (MedHx)
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DrFirst Myndshft
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DrFirst Electronic Prior Authorization (Myndshft)
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Medical - Eligibility/Benefits Verification(BV)
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Medical - Batch Eligibility
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Medical - Patient Financial Responsibility(PFR)
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Medical - Prior Auth Requirements(PAR)
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Medical - Prior Auth Submission(PAS)
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Medical - PA Status Dashboard
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Pharmacy - Realtime Pharmacy Benefits(RTPB)
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Pharmacy - Pharmacy Prior Authorization
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Pharmacy - Eligibility/Benefits Verification
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DrFirst Population Risk Management (PRM)
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DrFirst Total Benefits (Provider Solutions)
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Electronic Prior Authorization (ePA)
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Price Transparency (mBc)
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DrFirst E-Prescribing Desktop (Rcopia)
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E-Prescribing Desktop Region 1 (Rcopia)
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E-Prescribing Desktop Region 2 (Rcopia)
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E-Prescribing Desktop Region 3 (Rcopia)
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E-Prescribing Desktop Region 4 (Rcopia)
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E-Prescribing Desktop Region 5 (Rcopia)
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E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
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Intermittent Performance Issues with Staging E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe)
Started 25 Sep 2025 19:56:25 (5 days ago), resolved 25 Sep 2025 22:10:32 (5 days ago)
Minor Incident
Resolved
E-Prescribing Mobile (iPrescribe)
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Some customers may experience intermittent routing issues with E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe) at this time. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Patient Engagement (RxInform)
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DrFirst SmartSuite
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SmartAllergy
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SmartDrug
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SmartPharmacy
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System Migrations (SmartProcessor)
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SmartScan
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SmartSig
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SmartSwitch
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DrFirst Support Services
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Phone Support
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Help Center & Ticket Portal
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Help Center Messaging/Chat
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DrFirst Third-Party Vendor Services
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EPCS IDP (Experian/ID.me)
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Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
Started 26 Sep 2025 22:42:12 (4 days ago), resolved 29 Sep 2025 12:41:31 (1 day ago)
Minor Incident
Resolved
EPCS IDP (Experian/ID.me)
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.
Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
Started 29 Sep 2025 20:00:23 (21 hours ago), resolved 30 Sep 2025 13:00:36 (4 hours ago)
Minor Incident
Resolved
EPCS IDP (Experian/ID.me)
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.
PDMP
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InfinID
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Pharmacy Network - Prescribing
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Pharmacy Network - Medication History (US)
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