DrFirst Status
Real-time updates of DrFirst issues and outages
DrFirst status is Operational
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Pharmacy - Pharmacy Prior Authorization
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E-Prescribing Desktop Region 1 (Rcopia)
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E-Prescribing Desktop Region 2 (Rcopia)
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E-Prescribing Desktop Region 3 (Rcopia)
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E-Prescribing Desktop Region 4 (Rcopia)
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E-Prescribing Desktop Region 5 (Rcopia)
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DrFirst US Strategic & Premier Phone Support
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
No active incidents
Recently Resolved Incidents
Issues with Phone Support (Support Services)
Started 21 Sep 2026 15:20:14 (2 days ago), resolved 21 Sep 2026 17:38:18 (2 days ago)
Minor Incident
Resolved
DrFirst US Strategic & Premier Phone Support
DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible.
Thank you for your patience.
Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
Started 18 Sep 2026 17:38:11 (5 days ago), resolved 18 Sep 2026 17:48:59 (5 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorization
Started 17 Sep 2026 18:42:36 (6 days ago), resolved 18 Sep 2026 14:36:18 (5 days ago)
Minor Incident
Resolved
Pharmacy - Pharmacy Prior Authorization
Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.
DrFirst Outage Survival Guide
A step-by-step guide to help you survive a DrFirst outage
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DrFirst Components
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DrFirst Backline
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DrFirst Canada
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e-Prescribing (Canada)
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Medication History (MedHx) Canada
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SmartSig (Canada)
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SmartScan (Canada)
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3rd Party Service: Drug Information System (BC)
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3rd Party Service: Pharmacy Network - Medication History (Canada)
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3rd Party Service: Pharmacy Data Network (Ontario)
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DrFirst Electronic Prescribing for Controlled Substances (EPCS)
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DrFirst Huddle
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DrFirst E-Prescribing Mobile (iPrescribe)
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DrFirst InfinID
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DrFirst Medication History (MedHx)
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DrFirst Electronic Prior Authorization (Myndshft)
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DrFirst Myndshft
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Medical - Eligibility/Benefits Verification(BV)
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Medical - Batch Eligibility
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Medical - Patient Financial Responsibility(PFR)
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Medical - Prior Auth Requirements(PAR)
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Medical - Prior Auth Submission(PAS)
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Medical - PA Status Dashboard
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Pharmacy - Realtime Pharmacy Benefits(RTPB)
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Pharmacy - Pharmacy Prior Authorization
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Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorization
Started 17 Sep 2026 18:42:36 (6 days ago), resolved 18 Sep 2026 14:36:18 (5 days ago)
Minor Incident
Resolved
Pharmacy - Pharmacy Prior Authorization
Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.
Pharmacy - Eligibility/Benefits Verification
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DrFirst Population Risk Management (PRM)
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DrFirst Total Benefits (Provider Solutions)
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Electronic Prior Authorization (ePA)
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Price Transparency (mBC)
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Eligibility - Pharmacy Benefits
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DrFirst E-Prescribing Desktop (Rcopia)
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E-Prescribing Desktop Region 1 (Rcopia)
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Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
Started 18 Sep 2026 17:38:11 (5 days ago), resolved 18 Sep 2026 17:48:59 (5 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 2 (Rcopia)
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Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
Started 18 Sep 2026 17:38:11 (5 days ago), resolved 18 Sep 2026 17:48:59 (5 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 3 (Rcopia)
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Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
Started 18 Sep 2026 17:38:11 (5 days ago), resolved 18 Sep 2026 17:48:59 (5 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 4 (Rcopia)
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Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
Started 18 Sep 2026 17:38:11 (5 days ago), resolved 18 Sep 2026 17:48:59 (5 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 5 (Rcopia)
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Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
Started 18 Sep 2026 17:38:11 (5 days ago), resolved 18 Sep 2026 17:48:59 (5 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
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DrFirst Prescription Engagement (RxInform)
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DrFirst Prescription Routing (Gadget)
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DrFirst Universal Login (IDaaS)
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DrFirst SmartSuite
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SmartAllergy
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SmartDrug
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SmartPharmacy
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System Migrations (SmartProcessor)
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SmartScan
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SmartSig
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SmartSwitch
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Prescription Renewals (SmartRenewal)
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DrFirst US Support Services
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DrFirst US Help Center
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DrFirst US Strategic & Premier Phone Support
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Issues with Phone Support (Support Services)
Started 21 Sep 2026 15:20:14 (2 days ago), resolved 21 Sep 2026 17:38:18 (2 days ago)
Minor Incident
Resolved
DrFirst US Strategic & Premier Phone Support
DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible.
Thank you for your patience.
DrFirst US Live Messaging/Chat
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DrFirst iPrescribe Support Services
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iPrescribe Help Center
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iPrescribe Callback Support
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iPrescribe Live Messaging/Chat
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DrFirst Third-Party Vendor Services
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EPCS IDP (Experian/ID.me)
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PDMP
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Pharmacy Network - Prescribing
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Pharmacy Network - Medication History (US)
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DrFirst Alternatives
Commonly Used Together
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