DrFirst status is Operational

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DrFirst E-Prescribing Mobile (iPrescribe)

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Tue 1
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now

DrFirst Medication History (MedHx)

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Tue 1
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now
E-Prescribing Desktop Region 1 (Rcopia)
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E-Prescribing Desktop Region 2 (Rcopia)
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E-Prescribing Desktop Region 3 (Rcopia)
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E-Prescribing Desktop Region 4 (Rcopia)
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E-Prescribing Desktop Region 5 (Rcopia)
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
Started 29 Aug 2024 15:30:33 (10 months ago), still ongoing
Minor Incident
Identified
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)

Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

Recently Resolved Incidents

Eligibility and Medication History Transactions Issues
Started 30 Jun 2025 18:38:54 (4 days ago), resolved 30 Jun 2025 19:24:03 (4 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Mobile (iPrescribe)
More...

Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.

Service Impact - Eligibility and Medication History Transactions
Started 30 Jun 2025 02:46:34 (5 days ago), resolved 30 Jun 2025 03:00:39 (5 days ago)
Minor Incident
Resolved
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Mobile (iPrescribe)
More...

Subject: Service Impact - Eligibility and Medication History Transactions

We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.

Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.

Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.

Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause

DrFirst Outage Survival Guide

A step-by-step guide to help you survive a DrFirst outage
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    DrFirst Components

    Fri 27
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    Mon 30
    Tue 1
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    Thu 3
    now

    DrFirst Backline

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    Sun 29
    Mon 30
    Tue 1
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    Thu 3
    now

    DrFirst Canada

    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    e-Prescribing (Canada)
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Medication History (MedHx) Canada
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    SmartSig (Canada)
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    SmartScan (Canada)
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    3rd Party Service: Pharmacy Data Network (Ontario)
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    3rd Party Service: Drug Information System (BC)
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    3rd Party Service: Pharmacy Network - Medication History (Canada)
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now

    DrFirst Electronic Prescribing for Controlled Substances (EPCS)

    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now

    DrFirst Huddle

    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now

    DrFirst E-Prescribing Mobile (iPrescribe)

    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Service Impact - Eligibility and Medication History Transactions
    Started 30 Jun 2025 02:46:34 (5 days ago), resolved 30 Jun 2025 03:00:39 (5 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Mobile (iPrescribe)
    More...

    Subject: Service Impact - Eligibility and Medication History Transactions

    We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.

    Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.

    Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.

    Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause

    Eligibility and Medication History Transactions Issues
    Started 30 Jun 2025 18:38:54 (4 days ago), resolved 30 Jun 2025 19:24:03 (4 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Mobile (iPrescribe)
    More...

    Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.

    DrFirst Medication History (MedHx)

    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Service Impact - Eligibility and Medication History Transactions
    Started 30 Jun 2025 02:46:34 (5 days ago), resolved 30 Jun 2025 03:00:39 (5 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Mobile (iPrescribe)
    More...

    Subject: Service Impact - Eligibility and Medication History Transactions

    We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.

    Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.

    Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.

    Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause

    Eligibility and Medication History Transactions Issues
    Started 30 Jun 2025 18:38:54 (4 days ago), resolved 30 Jun 2025 19:24:03 (4 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Mobile (iPrescribe)
    More...

    Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.

    DrFirst Electronic Prior Authorization (Myndshft)

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    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now

    DrFirst Myndshft

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    Tue 1
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    now
    Medical - Eligibility/Benefits Verification(BV)
    Fri 27
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    Sun 29
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    Tue 1
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    now
    Medical - Batch Eligibility
    Fri 27
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    Tue 1
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    Thu 3
    now
    Medical - Patient Financial Responsibility(PFR)
    Fri 27
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    Tue 1
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    Thu 3
    now
    Medical - Prior Auth Requirements(PAR)
    Fri 27
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    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Medical - Prior Auth Submission(PAS)
    Fri 27
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    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Medical - PA Status Dashboard
    Fri 27
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    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Pharmacy - Realtime Pharmacy Benefits(RTPB)
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Pharmacy - Pharmacy Prior Authorization
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Pharmacy - Eligibility/Benefits Verification
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now

    DrFirst Population Risk Management (PRM)

    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now

    DrFirst Total Benefits (Provider Solutions)

    Fri 27
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    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Electronic Prior Authorization (ePA)
    Fri 27
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    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Price Transparency (mBc)
    Fri 27
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    Tue 1
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    Thu 3
    now

    DrFirst E-Prescribing Desktop (Rcopia)

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    Tue 1
    Wed 2
    Thu 3
    now
    E-Prescribing Desktop Region 1 (Rcopia)
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    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (10 months ago), still ongoing
    Minor Incident
    Identified
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Desktop Region 5 (Rcopia)

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Service Impact - Eligibility and Medication History Transactions
    Started 30 Jun 2025 02:46:34 (5 days ago), resolved 30 Jun 2025 03:00:39 (5 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Mobile (iPrescribe)
    More...

    Subject: Service Impact - Eligibility and Medication History Transactions

    We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.

    Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.

    Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.

    Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause

    Eligibility and Medication History Transactions Issues
    Started 30 Jun 2025 18:38:54 (4 days ago), resolved 30 Jun 2025 19:24:03 (4 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Mobile (iPrescribe)
    More...

    Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.

    E-Prescribing Desktop Region 2 (Rcopia)
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (10 months ago), still ongoing
    Minor Incident
    Identified
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Desktop Region 5 (Rcopia)

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Service Impact - Eligibility and Medication History Transactions
    Started 30 Jun 2025 02:46:34 (5 days ago), resolved 30 Jun 2025 03:00:39 (5 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Mobile (iPrescribe)
    More...

    Subject: Service Impact - Eligibility and Medication History Transactions

    We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.

    Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.

    Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.

    Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause

    Eligibility and Medication History Transactions Issues
    Started 30 Jun 2025 18:38:54 (4 days ago), resolved 30 Jun 2025 19:24:03 (4 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Mobile (iPrescribe)
    More...

    Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.

    E-Prescribing Desktop Region 3 (Rcopia)
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (10 months ago), still ongoing
    Minor Incident
    Identified
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Desktop Region 5 (Rcopia)

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Service Impact - Eligibility and Medication History Transactions
    Started 30 Jun 2025 02:46:34 (5 days ago), resolved 30 Jun 2025 03:00:39 (5 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Mobile (iPrescribe)
    More...

    Subject: Service Impact - Eligibility and Medication History Transactions

    We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.

    Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.

    Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.

    Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause

    Eligibility and Medication History Transactions Issues
    Started 30 Jun 2025 18:38:54 (4 days ago), resolved 30 Jun 2025 19:24:03 (4 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Mobile (iPrescribe)
    More...

    Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.

    E-Prescribing Desktop Region 4 (Rcopia)
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (10 months ago), still ongoing
    Minor Incident
    Identified
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Desktop Region 5 (Rcopia)

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Service Impact - Eligibility and Medication History Transactions
    Started 30 Jun 2025 02:46:34 (5 days ago), resolved 30 Jun 2025 03:00:39 (5 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Mobile (iPrescribe)
    More...

    Subject: Service Impact - Eligibility and Medication History Transactions

    We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.

    Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.

    Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.

    Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause

    Eligibility and Medication History Transactions Issues
    Started 30 Jun 2025 18:38:54 (4 days ago), resolved 30 Jun 2025 19:24:03 (4 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Mobile (iPrescribe)
    More...

    Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.

    E-Prescribing Desktop Region 5 (Rcopia)
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (10 months ago), still ongoing
    Minor Incident
    Identified
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Desktop Region 5 (Rcopia)

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Service Impact - Eligibility and Medication History Transactions
    Started 30 Jun 2025 02:46:34 (5 days ago), resolved 30 Jun 2025 03:00:39 (5 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Mobile (iPrescribe)
    More...

    Subject: Service Impact - Eligibility and Medication History Transactions

    We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.

    Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.

    Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.

    Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause

    Eligibility and Medication History Transactions Issues
    Started 30 Jun 2025 18:38:54 (4 days ago), resolved 30 Jun 2025 19:24:03 (4 days ago)
    Minor Incident
    Resolved
    E-Prescribing Desktop Region 1 (Rcopia)
    E-Prescribing Desktop Region 2 (Rcopia)
    E-Prescribing Desktop Region 3 (Rcopia)
    E-Prescribing Desktop Region 4 (Rcopia)
    E-Prescribing Mobile (iPrescribe)
    More...

    Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.

    E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now

    DrFirst Patient Engagement (RxInform)

    Fri 27
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    Tue 1
    Wed 2
    Thu 3
    now

    DrFirst SmartSuite

    Fri 27
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    Tue 1
    Wed 2
    Thu 3
    now
    SmartAllergy
    Fri 27
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    Tue 1
    Wed 2
    Thu 3
    now
    SmartDrug
    Fri 27
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    Tue 1
    Wed 2
    Thu 3
    now
    SmartPharmacy
    Fri 27
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    Tue 1
    Wed 2
    Thu 3
    now
    System Migrations (SmartProcessor)
    Fri 27
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    Tue 1
    Wed 2
    Thu 3
    now
    SmartScan
    Fri 27
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    Tue 1
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    Thu 3
    now
    SmartSig
    Fri 27
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    Tue 1
    Wed 2
    Thu 3
    now
    SmartSwitch
    Fri 27
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    Tue 1
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    Thu 3
    now

    DrFirst Support Services

    Fri 27
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    now
    Phone Support
    Fri 27
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    Help Center & Ticket Portal
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Help Center Messaging/Chat
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now

    DrFirst Third-Party Vendor Services

    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    EPCS IDP (Experian/ID.me)
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    PDMP
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    InfinID
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Pharmacy Network - Prescribing
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now
    Pharmacy Network - Medication History (US)
    Fri 27
    Sat 28
    Sun 29
    Mon 30
    Tue 1
    Wed 2
    Thu 3
    now

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