DrFirst Status: check for DrFirst outages and issues

DrFirst status is Operational

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E-Prescribing Desktop Region 1 (Rcopia)

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E-Prescribing Desktop Region 2 (Rcopia)

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E-Prescribing Desktop Region 3 (Rcopia)

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E-Prescribing Desktop Region 4 (Rcopia)

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E-Prescribing Desktop Region 5 (Rcopia)

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Pharmacy Network - Prescribing

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See all 62 DrFirst components

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Active Incidents

No active incidents

Recently Resolved Incidents

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Started 13 May 2026 16:52:15 (4 days ago), resolved 13 May 2026 18:06:59 (4 days ago)

Minor Incident

Resolved

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

See all updates

Elevated Script Failure Rates - Third-Party Network Delay

Started 12 May 2026 20:36:55 (5 days ago), resolved 13 May 2026 00:19:42 (5 days ago)

Minor Incident

Resolved

Pharmacy Network - Prescribing

We are currently experiencing elevated prescription script failure rates affecting script processing through the third-party network. A buildup of pending scripts is occurring due to scripts are not returning as verified in a timely manner.

Please note: scripts that remain in a pending state beyond 120 minutes will be marked as failed in the client system. This is a system timeout behavior and does not necessarily reflect an actual rejection by the pharmacy.

We are actively working with our third-party network partner to address the delay and reduce the backlog of pending scripts. Further updates will be provided as more information becomes available.

See all updates

DrFirst Outage Survival Guide

A step-by-step guide to help you survive a DrFirst outage

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DrFirst Components

DrFirst

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DrFirst Backline

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DrFirst Canada

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e-Prescribing (Canada)

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Medication History (MedHx) Canada

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SmartSig (Canada)

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SmartScan (Canada)

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3rd Party Service: Pharmacy Data Network (Ontario)

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3rd Party Service: Drug Information System (BC)

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3rd Party Service: Pharmacy Network - Medication History (Canada)

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DrFirst Electronic Prescribing for Controlled Substances (EPCS)

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DrFirst Huddle

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DrFirst E-Prescribing Mobile (iPrescribe)

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DrFirst InfinID

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DrFirst Myndshft

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DrFirst Medication History (MedHx)

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DrFirst Electronic Prior Authorization (Myndshft)

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Medical - Eligibility/Benefits Verification(BV)

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Medical - Batch Eligibility

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Medical - Patient Financial Responsibility(PFR)

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Medical - Prior Auth Requirements(PAR)

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Medical - Prior Auth Submission(PAS)

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Medical - PA Status Dashboard

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Pharmacy - Realtime Pharmacy Benefits(RTPB)

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Pharmacy - Pharmacy Prior Authorization

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Pharmacy - Eligibility/Benefits Verification

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DrFirst Population Risk Management (PRM)

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DrFirst Total Benefits (Provider Solutions)

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Electronic Prior Authorization (ePA)

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Price Transparency (mBc)

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DrFirst E-Prescribing Desktop (Rcopia)

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E-Prescribing Desktop Region 1 (Rcopia)

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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Started 13 May 2026 16:52:15 (4 days ago), resolved 13 May 2026 18:06:59 (4 days ago)

Minor Incident

Resolved

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

See all updates

E-Prescribing Desktop Region 2 (Rcopia)

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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Started 13 May 2026 16:52:15 (4 days ago), resolved 13 May 2026 18:06:59 (4 days ago)

Minor Incident

Resolved

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

See all updates

E-Prescribing Desktop Region 3 (Rcopia)

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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Started 13 May 2026 16:52:15 (4 days ago), resolved 13 May 2026 18:06:59 (4 days ago)

Minor Incident

Resolved

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

See all updates

E-Prescribing Desktop Region 4 (Rcopia)

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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Started 13 May 2026 16:52:15 (4 days ago), resolved 13 May 2026 18:06:59 (4 days ago)

Minor Incident

Resolved

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

See all updates

E-Prescribing Desktop Region 5 (Rcopia)

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Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Started 13 May 2026 16:52:15 (4 days ago), resolved 13 May 2026 18:06:59 (4 days ago)

Minor Incident

Resolved

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

See all updates

E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)

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DrFirst Prescription Engagement (RxInform)

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DrFirst Prescription Routing (Gadget)

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DrFirst Universal Login (IDaaS)

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DrFirst SmartSuite

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SmartAllergy

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SmartDrug

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SmartPharmacy

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System Migrations (SmartProcessor)

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SmartScan

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SmartSig

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SmartSwitch

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Prescription Renewals (SmartRenewal)

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DrFirst US Support Services

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DrFirst US Help Center

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DrFirst US Strategic & Premier Phone Support

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DrFirst US Live Messaging/Chat

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DrFirst iPrescribe Support Services

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iPrescribe Help Center

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iPrescribe Callback Support

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iPrescribe Live Messaging/Chat

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DrFirst Third-Party Vendor Services

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EPCS IDP (Experian/ID.me)

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PDMP

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Pharmacy Network - Prescribing

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Elevated Script Failure Rates - Third-Party Network Delay

Started 12 May 2026 20:36:55 (5 days ago), resolved 13 May 2026 00:19:42 (5 days ago)

Minor Incident

Resolved

Pharmacy Network - Prescribing

We are actively working with our third-party network partner to address the delay and reduce the backlog of pending scripts. Further updates will be provided as more information becomes available.

See all updates

Pharmacy Network - Medication History (US)

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Commonly Used Together

Beyond The Whiteboard

Stay ahead of DrFirst outages

DrFirst Status

Real-time updates of DrFirst issues and outages

DrFirst status is Operational

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

Pharmacy Network - Prescribing

You're checking on DrFirst - but is your own site converting?

Active Incidents

Recently Resolved Incidents

DrFirst Outage Survival Guide

DrFirst Components

DrFirst Backline

DrFirst Canada

e-Prescribing (Canada)

Medication History (MedHx) Canada

SmartSig (Canada)

SmartScan (Canada)

3rd Party Service: Pharmacy Data Network (Ontario)

3rd Party Service: Drug Information System (BC)

3rd Party Service: Pharmacy Network - Medication History (Canada)

DrFirst Electronic Prescribing for Controlled Substances (EPCS)

DrFirst Huddle

DrFirst E-Prescribing Mobile (iPrescribe)

DrFirst InfinID

DrFirst Myndshft

DrFirst Medication History (MedHx)

DrFirst Electronic Prior Authorization (Myndshft)

Medical - Eligibility/Benefits Verification(BV)

Medical - Batch Eligibility

Medical - Patient Financial Responsibility(PFR)

Medical - Prior Auth Requirements(PAR)

Medical - Prior Auth Submission(PAS)

Medical - PA Status Dashboard

Pharmacy - Realtime Pharmacy Benefits(RTPB)

Pharmacy - Pharmacy Prior Authorization

Pharmacy - Eligibility/Benefits Verification

DrFirst Population Risk Management (PRM)

DrFirst Total Benefits (Provider Solutions)

Electronic Prior Authorization (ePA)

Price Transparency (mBc)

DrFirst E-Prescribing Desktop (Rcopia)

E-Prescribing Desktop Region 1 (Rcopia)

E-Prescribing Desktop Region 2 (Rcopia)

E-Prescribing Desktop Region 3 (Rcopia)

E-Prescribing Desktop Region 4 (Rcopia)

E-Prescribing Desktop Region 5 (Rcopia)

E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)

DrFirst Prescription Engagement (RxInform)

DrFirst Prescription Routing (Gadget)

DrFirst Universal Login (IDaaS)

DrFirst SmartSuite

SmartAllergy

SmartDrug

SmartPharmacy

System Migrations (SmartProcessor)

SmartScan

SmartSig

SmartSwitch

Prescription Renewals (SmartRenewal)

DrFirst US Support Services

DrFirst US Help Center

DrFirst US Strategic & Premier Phone Support

DrFirst US Live Messaging/Chat

DrFirst iPrescribe Support Services

iPrescribe Help Center

iPrescribe Callback Support

iPrescribe Live Messaging/Chat

DrFirst Third-Party Vendor Services

EPCS IDP (Experian/ID.me)

PDMP

Pharmacy Network - Prescribing

Pharmacy Network - Medication History (US)

DrFirst Alternatives

Commonly Used Together