DrFirst Status
Real-time updates of DrFirst issues and outages
DrFirst status is Operational
DrFirst E-Prescribing Mobile (iPrescribe)
DrFirst Medication History (MedHx)
E-Prescribing Desktop Region 1 (Rcopia)
E-Prescribing Desktop Region 2 (Rcopia)
E-Prescribing Desktop Region 3 (Rcopia)
E-Prescribing Desktop Region 4 (Rcopia)
E-Prescribing Desktop Region 5 (Rcopia)
Active Incidents
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Recently Resolved Incidents
Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.
Subject: Service Impact - Eligibility and Medication History Transactions
We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.
Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.
Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.
Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause
DrFirst Outage Survival Guide
DrFirst Components
DrFirst Backline
DrFirst Canada
e-Prescribing (Canada)
Medication History (MedHx) Canada
SmartSig (Canada)
SmartScan (Canada)
3rd Party Service: Pharmacy Data Network (Ontario)
3rd Party Service: Drug Information System (BC)
3rd Party Service: Pharmacy Network - Medication History (Canada)
DrFirst Electronic Prescribing for Controlled Substances (EPCS)
DrFirst Huddle
DrFirst E-Prescribing Mobile (iPrescribe)
Subject: Service Impact - Eligibility and Medication History Transactions
We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.
Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.
Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.
Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause
Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.
DrFirst Medication History (MedHx)
Subject: Service Impact - Eligibility and Medication History Transactions
We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.
Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.
Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.
Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause
Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.
DrFirst Electronic Prior Authorization (Myndshft)
DrFirst Myndshft
Medical - Eligibility/Benefits Verification(BV)
Medical - Batch Eligibility
Medical - Patient Financial Responsibility(PFR)
Medical - Prior Auth Requirements(PAR)
Medical - Prior Auth Submission(PAS)
Medical - PA Status Dashboard
Pharmacy - Realtime Pharmacy Benefits(RTPB)
Pharmacy - Pharmacy Prior Authorization
Pharmacy - Eligibility/Benefits Verification
DrFirst Population Risk Management (PRM)
DrFirst Total Benefits (Provider Solutions)
Electronic Prior Authorization (ePA)
Price Transparency (mBc)
DrFirst E-Prescribing Desktop (Rcopia)
E-Prescribing Desktop Region 1 (Rcopia)
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Subject: Service Impact - Eligibility and Medication History Transactions
We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.
Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.
Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.
Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause
Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.
E-Prescribing Desktop Region 2 (Rcopia)
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Subject: Service Impact - Eligibility and Medication History Transactions
We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.
Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.
Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.
Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause
Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.
E-Prescribing Desktop Region 3 (Rcopia)
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Subject: Service Impact - Eligibility and Medication History Transactions
We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.
Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.
Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.
Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause
Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.
E-Prescribing Desktop Region 4 (Rcopia)
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Subject: Service Impact - Eligibility and Medication History Transactions
We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.
Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.
Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.
Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause
Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.
E-Prescribing Desktop Region 5 (Rcopia)
Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.
The issue is currently being identified, and our team is working to restore full functionality as soon as possible.
Subject: Service Impact - Eligibility and Medication History Transactions
We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.
Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.
Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.
Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause
Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.
