Dialogue status is Operational

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Dialogue Member Application (EU)
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Care Platform
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Construire en santé - Member Web Application
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Consult + Member Web Application
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Dialogue Member Web Application
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Lumino Health Virtual Care Member Web Application
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Construire en santé - Member Mobile Application
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Les usagers ne peuvent pas ajouter une connection à Strava // Users cannot add a Strava connection
Started 24 Oct 2025 18:25:25 (3 days ago), resolved 24 Oct 2025 19:35:45 (3 days ago)
Minor Incident
Resolved
Dialogue Member Application (US)
Sunlife Health360 Member Application (US)
Dialogue Member Application (EU)
Construire en santé - Member Web Application
Consult + Member Web Application
More...

The issue has been identified and a fix is being implemented.

Les membres ne peuvent pas compléter le questionnaire MH. // The members cannot complete MH intake.
Started 23 Oct 2025 17:20:09 (4 days ago), resolved 23 Oct 2025 17:36:05 (4 days ago)
Minor Incident
Resolved
Consult + Member Mobile Application
Dialogue Member Mobile Application
Lumino Health Virtual Care Member Mobile Application

The issue has been identified and a fix is being implemented.

Le calendrier de la Plateforme de Soins ne se charge pas // The Care Platform schedule is not loading
Started 22 Oct 2025 19:03:26 (5 days ago), resolved 22 Oct 2025 19:25:00 (5 days ago)
Major Incident
Resolved
Dialogue Member Mobile Application
Care Platform
Dialogue Member Web Application
Lumino Health Virtual Care Member Web Application
Consult + Member Web Application
More...

The issue has been identified and a fix is being implemented.

La fonctionnalité d'appel téléphonique ne fonctionne pas en raison d'une panne chez un tiers. // Telephone call feature failing due to third-party outage
Started 20 Oct 2025 18:48:48 (7 days ago), resolved 20 Oct 2025 22:27:17 (6 days ago)
Minor Incident
Resolved
Care Platform

Certains fournisseurs connaissent une dégradation de la qualité des appels téléphoniques depuis la plateforme Care en raison de pannes chez des fournisseurs tiers.

//

Some providers are experiencing degradation on telephone calls from within the Care Platform due to outages with third-party providers.

Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage
Started 20 Oct 2025 17:57:50 (7 days ago), resolved 20 Oct 2025 22:27:06 (6 days ago)
Major Incident
Resolved
Dialogue Member Mobile Application
Care Platform
Dialogue Member Web Application
Lumino Health Virtual Care Member Web Application
Consult + Member Web Application
More...

La fonctionnalité d'appel vidéo connaît actuellement des performances dégradées en raison de pannes de systèmes tiers. // The video call feature is currently experiencing degraded performance as a result of third-party system outages.

Problèmes de connexion rencontrés sur iOS / Login issues experienced on IOS
Started 20 Oct 2025 14:01:26 (7 days ago), resolved 20 Oct 2025 22:26:38 (6 days ago)
Major Incident
Resolved
Dialogue Member Mobile Application
Lumino Health Virtual Care Member Mobile Application
Consult + Member Mobile Application

En raison de pannes affectant des systèmes tiers, certains utilisateurs peuvent rencontrer des problèmes de chargement continu lorsqu'ils tentent de se connecter sur iOS. Pour un accès ininterrompu, vous pouvez utiliser l'application Web comme alternative. // Due to outages affecting third-party systems, some users may experience continuous loading issues when attempting to log in on iOS. For uninterrupted access, you can use the web application as an alternative.

Dialogue Outage Survival Guide

A step-by-step guide to help you survive a Dialogue outage
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    Dialogue Components

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    Dialogue EU

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    Admin Portal (EU)
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    Care Platform (EU)
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    now
    Dialogue Member Application (EU)
    Mon 20
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    Les usagers ne peuvent pas ajouter une connection à Strava // Users cannot add a Strava connection
    Started 24 Oct 2025 18:25:25 (3 days ago), resolved 24 Oct 2025 19:35:45 (3 days ago)
    Minor Incident
    Resolved
    Dialogue Member Application (US)
    Sunlife Health360 Member Application (US)
    Dialogue Member Application (EU)
    Construire en santé - Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Dialogue CA

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    Admin Portal
    Mon 20
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    Care Platform
    Mon 20
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    La fonctionnalité d'appel téléphonique ne fonctionne pas en raison d'une panne chez un tiers. // Telephone call feature failing due to third-party outage
    Started 20 Oct 2025 18:48:48 (7 days ago), resolved 20 Oct 2025 22:27:17 (6 days ago)
    Minor Incident
    Resolved
    Care Platform

    Certains fournisseurs connaissent une dégradation de la qualité des appels téléphoniques depuis la plateforme Care en raison de pannes chez des fournisseurs tiers.

    //

    Some providers are experiencing degradation on telephone calls from within the Care Platform due to outages with third-party providers.

    Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage
    Started 20 Oct 2025 17:57:50 (7 days ago), resolved 20 Oct 2025 22:27:06 (6 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Care Platform
    Dialogue Member Web Application
    Lumino Health Virtual Care Member Web Application
    Consult + Member Web Application
    More...

    La fonctionnalité d'appel vidéo connaît actuellement des performances dégradées en raison de pannes de systèmes tiers. // The video call feature is currently experiencing degraded performance as a result of third-party system outages.

    Le calendrier de la Plateforme de Soins ne se charge pas // The Care Platform schedule is not loading
    Started 22 Oct 2025 19:03:26 (5 days ago), resolved 22 Oct 2025 19:25:00 (5 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Care Platform
    Dialogue Member Web Application
    Lumino Health Virtual Care Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Presto Client Reports
    Mon 20
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    now
    Construire en santé - Member Web Application
    Mon 20
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    Sat 25
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    now
    Les usagers ne peuvent pas ajouter une connection à Strava // Users cannot add a Strava connection
    Started 24 Oct 2025 18:25:25 (3 days ago), resolved 24 Oct 2025 19:35:45 (3 days ago)
    Minor Incident
    Resolved
    Dialogue Member Application (US)
    Sunlife Health360 Member Application (US)
    Dialogue Member Application (EU)
    Construire en santé - Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Consult + Member Web Application
    Mon 20
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    Wed 22
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    Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage
    Started 20 Oct 2025 17:57:50 (7 days ago), resolved 20 Oct 2025 22:27:06 (6 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Care Platform
    Dialogue Member Web Application
    Lumino Health Virtual Care Member Web Application
    Consult + Member Web Application
    More...

    La fonctionnalité d'appel vidéo connaît actuellement des performances dégradées en raison de pannes de systèmes tiers. // The video call feature is currently experiencing degraded performance as a result of third-party system outages.

    Le calendrier de la Plateforme de Soins ne se charge pas // The Care Platform schedule is not loading
    Started 22 Oct 2025 19:03:26 (5 days ago), resolved 22 Oct 2025 19:25:00 (5 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Care Platform
    Dialogue Member Web Application
    Lumino Health Virtual Care Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Les usagers ne peuvent pas ajouter une connection à Strava // Users cannot add a Strava connection
    Started 24 Oct 2025 18:25:25 (3 days ago), resolved 24 Oct 2025 19:35:45 (3 days ago)
    Minor Incident
    Resolved
    Dialogue Member Application (US)
    Sunlife Health360 Member Application (US)
    Dialogue Member Application (EU)
    Construire en santé - Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Dialogue Member Web Application
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage
    Started 20 Oct 2025 17:57:50 (7 days ago), resolved 20 Oct 2025 22:27:06 (6 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Care Platform
    Dialogue Member Web Application
    Lumino Health Virtual Care Member Web Application
    Consult + Member Web Application
    More...

    La fonctionnalité d'appel vidéo connaît actuellement des performances dégradées en raison de pannes de systèmes tiers. // The video call feature is currently experiencing degraded performance as a result of third-party system outages.

    Le calendrier de la Plateforme de Soins ne se charge pas // The Care Platform schedule is not loading
    Started 22 Oct 2025 19:03:26 (5 days ago), resolved 22 Oct 2025 19:25:00 (5 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Care Platform
    Dialogue Member Web Application
    Lumino Health Virtual Care Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Les usagers ne peuvent pas ajouter une connection à Strava // Users cannot add a Strava connection
    Started 24 Oct 2025 18:25:25 (3 days ago), resolved 24 Oct 2025 19:35:45 (3 days ago)
    Minor Incident
    Resolved
    Dialogue Member Application (US)
    Sunlife Health360 Member Application (US)
    Dialogue Member Application (EU)
    Construire en santé - Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Lumino Health Virtual Care Member Web Application
    Mon 20
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    Fri 24
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    Sun 26
    now
    Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage
    Started 20 Oct 2025 17:57:50 (7 days ago), resolved 20 Oct 2025 22:27:06 (6 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Care Platform
    Dialogue Member Web Application
    Lumino Health Virtual Care Member Web Application
    Consult + Member Web Application
    More...

    La fonctionnalité d'appel vidéo connaît actuellement des performances dégradées en raison de pannes de systèmes tiers. // The video call feature is currently experiencing degraded performance as a result of third-party system outages.

    Le calendrier de la Plateforme de Soins ne se charge pas // The Care Platform schedule is not loading
    Started 22 Oct 2025 19:03:26 (5 days ago), resolved 22 Oct 2025 19:25:00 (5 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Care Platform
    Dialogue Member Web Application
    Lumino Health Virtual Care Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Les usagers ne peuvent pas ajouter une connection à Strava // Users cannot add a Strava connection
    Started 24 Oct 2025 18:25:25 (3 days ago), resolved 24 Oct 2025 19:35:45 (3 days ago)
    Minor Incident
    Resolved
    Dialogue Member Application (US)
    Sunlife Health360 Member Application (US)
    Dialogue Member Application (EU)
    Construire en santé - Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Construire en santé - Member Mobile Application
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Les usagers ne peuvent pas ajouter une connection à Strava // Users cannot add a Strava connection
    Started 24 Oct 2025 18:25:25 (3 days ago), resolved 24 Oct 2025 19:35:45 (3 days ago)
    Minor Incident
    Resolved
    Dialogue Member Application (US)
    Sunlife Health360 Member Application (US)
    Dialogue Member Application (EU)
    Construire en santé - Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Consult + Member Mobile Application
    Mon 20
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    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage
    Started 20 Oct 2025 17:57:50 (7 days ago), resolved 20 Oct 2025 22:27:06 (6 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Care Platform
    Dialogue Member Web Application
    Lumino Health Virtual Care Member Web Application
    Consult + Member Web Application
    More...

    La fonctionnalité d'appel vidéo connaît actuellement des performances dégradées en raison de pannes de systèmes tiers. // The video call feature is currently experiencing degraded performance as a result of third-party system outages.

    Problèmes de connexion rencontrés sur iOS / Login issues experienced on IOS
    Started 20 Oct 2025 14:01:26 (7 days ago), resolved 20 Oct 2025 22:26:38 (6 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Lumino Health Virtual Care Member Mobile Application
    Consult + Member Mobile Application

    En raison de pannes affectant des systèmes tiers, certains utilisateurs peuvent rencontrer des problèmes de chargement continu lorsqu'ils tentent de se connecter sur iOS. Pour un accès ininterrompu, vous pouvez utiliser l'application Web comme alternative. // Due to outages affecting third-party systems, some users may experience continuous loading issues when attempting to log in on iOS. For uninterrupted access, you can use the web application as an alternative.

    Le calendrier de la Plateforme de Soins ne se charge pas // The Care Platform schedule is not loading
    Started 22 Oct 2025 19:03:26 (5 days ago), resolved 22 Oct 2025 19:25:00 (5 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Care Platform
    Dialogue Member Web Application
    Lumino Health Virtual Care Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Les membres ne peuvent pas compléter le questionnaire MH. // The members cannot complete MH intake.
    Started 23 Oct 2025 17:20:09 (4 days ago), resolved 23 Oct 2025 17:36:05 (4 days ago)
    Minor Incident
    Resolved
    Consult + Member Mobile Application
    Dialogue Member Mobile Application
    Lumino Health Virtual Care Member Mobile Application

    The issue has been identified and a fix is being implemented.

    Les usagers ne peuvent pas ajouter une connection à Strava // Users cannot add a Strava connection
    Started 24 Oct 2025 18:25:25 (3 days ago), resolved 24 Oct 2025 19:35:45 (3 days ago)
    Minor Incident
    Resolved
    Dialogue Member Application (US)
    Sunlife Health360 Member Application (US)
    Dialogue Member Application (EU)
    Construire en santé - Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Dialogue Member Mobile Application
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage
    Started 20 Oct 2025 17:57:50 (7 days ago), resolved 20 Oct 2025 22:27:06 (6 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Care Platform
    Dialogue Member Web Application
    Lumino Health Virtual Care Member Web Application
    Consult + Member Web Application
    More...

    La fonctionnalité d'appel vidéo connaît actuellement des performances dégradées en raison de pannes de systèmes tiers. // The video call feature is currently experiencing degraded performance as a result of third-party system outages.

    Problèmes de connexion rencontrés sur iOS / Login issues experienced on IOS
    Started 20 Oct 2025 14:01:26 (7 days ago), resolved 20 Oct 2025 22:26:38 (6 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Lumino Health Virtual Care Member Mobile Application
    Consult + Member Mobile Application

    En raison de pannes affectant des systèmes tiers, certains utilisateurs peuvent rencontrer des problèmes de chargement continu lorsqu'ils tentent de se connecter sur iOS. Pour un accès ininterrompu, vous pouvez utiliser l'application Web comme alternative. // Due to outages affecting third-party systems, some users may experience continuous loading issues when attempting to log in on iOS. For uninterrupted access, you can use the web application as an alternative.

    Le calendrier de la Plateforme de Soins ne se charge pas // The Care Platform schedule is not loading
    Started 22 Oct 2025 19:03:26 (5 days ago), resolved 22 Oct 2025 19:25:00 (5 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Care Platform
    Dialogue Member Web Application
    Lumino Health Virtual Care Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Les membres ne peuvent pas compléter le questionnaire MH. // The members cannot complete MH intake.
    Started 23 Oct 2025 17:20:09 (4 days ago), resolved 23 Oct 2025 17:36:05 (4 days ago)
    Minor Incident
    Resolved
    Consult + Member Mobile Application
    Dialogue Member Mobile Application
    Lumino Health Virtual Care Member Mobile Application

    The issue has been identified and a fix is being implemented.

    Les usagers ne peuvent pas ajouter une connection à Strava // Users cannot add a Strava connection
    Started 24 Oct 2025 18:25:25 (3 days ago), resolved 24 Oct 2025 19:35:45 (3 days ago)
    Minor Incident
    Resolved
    Dialogue Member Application (US)
    Sunlife Health360 Member Application (US)
    Dialogue Member Application (EU)
    Construire en santé - Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Lumino Health Virtual Care Member Mobile Application
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage
    Started 20 Oct 2025 17:57:50 (7 days ago), resolved 20 Oct 2025 22:27:06 (6 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Care Platform
    Dialogue Member Web Application
    Lumino Health Virtual Care Member Web Application
    Consult + Member Web Application
    More...

    La fonctionnalité d'appel vidéo connaît actuellement des performances dégradées en raison de pannes de systèmes tiers. // The video call feature is currently experiencing degraded performance as a result of third-party system outages.

    Problèmes de connexion rencontrés sur iOS / Login issues experienced on IOS
    Started 20 Oct 2025 14:01:26 (7 days ago), resolved 20 Oct 2025 22:26:38 (6 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Lumino Health Virtual Care Member Mobile Application
    Consult + Member Mobile Application

    En raison de pannes affectant des systèmes tiers, certains utilisateurs peuvent rencontrer des problèmes de chargement continu lorsqu'ils tentent de se connecter sur iOS. Pour un accès ininterrompu, vous pouvez utiliser l'application Web comme alternative. // Due to outages affecting third-party systems, some users may experience continuous loading issues when attempting to log in on iOS. For uninterrupted access, you can use the web application as an alternative.

    Le calendrier de la Plateforme de Soins ne se charge pas // The Care Platform schedule is not loading
    Started 22 Oct 2025 19:03:26 (5 days ago), resolved 22 Oct 2025 19:25:00 (5 days ago)
    Major Incident
    Resolved
    Dialogue Member Mobile Application
    Care Platform
    Dialogue Member Web Application
    Lumino Health Virtual Care Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Les membres ne peuvent pas compléter le questionnaire MH. // The members cannot complete MH intake.
    Started 23 Oct 2025 17:20:09 (4 days ago), resolved 23 Oct 2025 17:36:05 (4 days ago)
    Minor Incident
    Resolved
    Consult + Member Mobile Application
    Dialogue Member Mobile Application
    Lumino Health Virtual Care Member Mobile Application

    The issue has been identified and a fix is being implemented.

    Les usagers ne peuvent pas ajouter une connection à Strava // Users cannot add a Strava connection
    Started 24 Oct 2025 18:25:25 (3 days ago), resolved 24 Oct 2025 19:35:45 (3 days ago)
    Minor Incident
    Resolved
    Dialogue Member Application (US)
    Sunlife Health360 Member Application (US)
    Dialogue Member Application (EU)
    Construire en santé - Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Filedrop
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    now
    Sisense Self-Serve Client Reports
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    now

    Dialogue US

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    Dialogue Member Application (US)
    Mon 20
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    now
    Les usagers ne peuvent pas ajouter une connection à Strava // Users cannot add a Strava connection
    Started 24 Oct 2025 18:25:25 (3 days ago), resolved 24 Oct 2025 19:35:45 (3 days ago)
    Minor Incident
    Resolved
    Dialogue Member Application (US)
    Sunlife Health360 Member Application (US)
    Dialogue Member Application (EU)
    Construire en santé - Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Sunlife Health360 Member Application (US)
    Mon 20
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    now
    Les usagers ne peuvent pas ajouter une connection à Strava // Users cannot add a Strava connection
    Started 24 Oct 2025 18:25:25 (3 days ago), resolved 24 Oct 2025 19:35:45 (3 days ago)
    Minor Incident
    Resolved
    Dialogue Member Application (US)
    Sunlife Health360 Member Application (US)
    Dialogue Member Application (EU)
    Construire en santé - Member Web Application
    Consult + Member Web Application
    More...

    The issue has been identified and a fix is being implemented.

    Care Platform (US)
    Mon 20
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    Sun 26
    now
    Admin Portal (US)
    Mon 20
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    now
    Sisense Self-Serve Client Reports (US)
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    now
    Snowflake Data Sharing (US)
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    Filedrop (US)
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    now

    Dialogue Website

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    Dialogue
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    Commonly Used Together