Carestream Dental status is Minor Service Outage

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Carestream Dental eServices

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Electronic Prescriptions
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Active Incidents

Issue with Electronic Prescriptions
Started 9 Apr 2026 16:05:31 (20 days ago), still ongoing
Major Incident
Identified
Electronic Prescriptions

Carestream Dental identified an issue that may prevent some customers from authorizing controlled substance prescriptions placed on hold by staff. You may see a “script error” message. Hosted customers: No action is required. Our team is proactively addressing this issue for you as soon as able. On‑premise customers: Please contact our Service Team for assistance as we will need to update your ePrescriptions. We appreciate your patience as we work to help each customer. In the meantime, providers can continue prescribing controlled substances by entering and authorizing prescriptions directly.

Recently Resolved Incidents

No recent incidents

Carestream Dental Outage Survival Guide

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    Carestream Dental Components

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    Carestream Dental eServices

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    Insurance Claims
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    Insurance Verifications
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    Electronic Remittance Advice
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    Automated Statements
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    Electronic Prescriptions
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    Issue with Electronic Prescriptions
    Started 9 Apr 2026 16:05:31 (20 days ago), still ongoing
    Major Incident
    Identified
    Electronic Prescriptions

    Carestream Dental identified an issue that may prevent some customers from authorizing controlled substance prescriptions placed on hold by staff. You may see a “script error” message. Hosted customers: No action is required. Our team is proactively addressing this issue for you as soon as able. On‑premise customers: Please contact our Service Team for assistance as we will need to update your ePrescriptions. We appreciate your patience as we work to help each customer. In the meantime, providers can continue prescribing controlled substances by entering and authorizing prescriptions directly.

    Payments Processing
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    eReminders
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    eConnections
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    Rx Manager
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    Carestream Dental Sensei Platform

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    Sensei Cloud - US
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    Sensei Cloud - UK
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    Sensei Gateway API
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    Patient Manager
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    Patient Forms
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    Patient Bridge
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    Carestream Dental Hosted Practice Management and Imaging

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    WinOMS Hosted
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    OrthoTrac Hosted
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    SoftDent Hosted
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    PracticeWorks Hosted
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    R4+ Hosted
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    OMS Imaging Hosted
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    Dental Imaging Hosted
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    Orthodontic Imaging Hosted
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    Carestream Dental Imaging Applications

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    Imaging and Case Collaboration (ICC)
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    CS Connect and Quick Connect
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    CS Upstream
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    AI Insights
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    Swissmeda Cloud Imaging
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    Click & Share
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    Carestream Dental Licensing and General Services

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    CS Activation
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    PWSVR Licensing
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    Dealer Page
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    Software Update Management System - SUMS
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    Support Call Platform
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    Commonly Used Together

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