Carestream Dental status is Operational

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Electronic Prescriptions
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Sensei Cloud - US
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Support Call Platform
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Sensei Cloud - US
Started 22 Oct 2025 15:38:40 (4 days ago), resolved 22 Oct 2025 16:41:34 (4 days ago)
Major Incident
Resolved
Sensei Cloud - US

Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.

Sensei Cloud - US
Started 21 Oct 2025 20:15:39 (5 days ago), resolved 21 Oct 2025 21:23:38 (5 days ago)
Major Incident
Resolved
Sensei Cloud - US

Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.

Sensei Cloud - US
Started 21 Oct 2025 14:04:17 (5 days ago), resolved 21 Oct 2025 18:28:51 (5 days ago)
Major Incident
Resolved
Sensei Cloud - US

Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.

Issue with Electronic Prescriptions
Started 20 Oct 2025 13:27:40 (6 days ago), resolved 21 Oct 2025 12:34:22 (5 days ago)
Major Incident
Resolved
Electronic Prescriptions

Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.

Issue with Support Call Platform
Started 20 Oct 2025 17:26:30 (6 days ago), resolved 21 Oct 2025 12:14:42 (5 days ago)
Major Incident
Resolved
Support Call Platform

Carestream Dental Service and Support is currently impacted by an active Azure Web Services incident. During this incident, customers may be unable to reach our team by phone, chat and email or we may be unable to make outbound contact to respond to earlier interactions.

Sensei Cloud - US
Started 20 Oct 2025 15:38:12 (6 days ago), resolved 20 Oct 2025 17:16:35 (6 days ago)
Minor Incident
Resolved
Sensei Cloud - US

Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.

Carestream Dental Outage Survival Guide

A step-by-step guide to help you survive a Carestream Dental outage
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    Carestream Dental Components

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    Carestream Dental eServices

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    Insurance Claims
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    Insurance Verifications
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    Electronic Remittance Advice
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    Automated Statements
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    Electronic Prescriptions
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    Issue with Electronic Prescriptions
    Started 20 Oct 2025 13:27:40 (6 days ago), resolved 21 Oct 2025 12:34:22 (5 days ago)
    Major Incident
    Resolved
    Electronic Prescriptions

    Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.

    Payments Processing
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    eForms
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    eReminders
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    eConnections
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    Rx Manager
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    Carestream Dental Sensei Platform

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    Sensei Cloud - US
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    Sensei Cloud - US
    Started 21 Oct 2025 14:04:17 (5 days ago), resolved 21 Oct 2025 18:28:51 (5 days ago)
    Major Incident
    Resolved
    Sensei Cloud - US

    Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.

    Sensei Cloud - US
    Started 21 Oct 2025 20:15:39 (5 days ago), resolved 21 Oct 2025 21:23:38 (5 days ago)
    Major Incident
    Resolved
    Sensei Cloud - US

    Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.

    Sensei Cloud - US
    Started 20 Oct 2025 15:38:12 (6 days ago), resolved 20 Oct 2025 17:16:35 (6 days ago)
    Minor Incident
    Resolved
    Sensei Cloud - US

    Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.

    Sensei Cloud - US
    Started 22 Oct 2025 15:38:40 (4 days ago), resolved 22 Oct 2025 16:41:34 (4 days ago)
    Major Incident
    Resolved
    Sensei Cloud - US

    Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.

    Sensei Cloud - UK
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    Sensei Gateway API
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    Patient Manager
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    Patient Forms
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    Carestream Dental Hosted Practice Management and Imaging

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    WinOMS Hosted
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    OrthoTrac Hosted
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    SoftDent Hosted
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    PracticeWorks Hosted
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    R4+ Hosted
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    OMS Imaging Hosted
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    Dental Imaging Hosted
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    Orthodontic Imaging Hosted
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    Carestream Dental Imaging Applications

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    Imaging and Case Collaboration (ICC)
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    CS Connect and Quick Connect
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    CS Upstream
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    AI Insights
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    Swissmeda Cloud Imaging
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    Click & Share
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    Carestream Dental Licensing and General Services

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    CS Activation
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    PWSVR Licensing
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    Dealer Page
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    Software Update Management System - SUMS
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    Support Call Platform
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    Issue with Support Call Platform
    Started 20 Oct 2025 17:26:30 (6 days ago), resolved 21 Oct 2025 12:14:42 (5 days ago)
    Major Incident
    Resolved
    Support Call Platform

    Carestream Dental Service and Support is currently impacted by an active Azure Web Services incident. During this incident, customers may be unable to reach our team by phone, chat and email or we may be unable to make outbound contact to respond to earlier interactions.

    Commonly Used Together