Carestream Dental status is Operational

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Electronic Prescriptions
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Payments Processing
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Sensei Cloud - US
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WinOMS Hosted
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OrthoTrac Hosted
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CS Upstream
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

CS Upstream Site not reachable
Started 18 Nov 2024 16:56:29 (3 days ago), still ongoing
Incident without Impact
Monitoring
CS Upstream

CS Upstream is down and we are investigating the issue.

Recently Resolved Incidents

Issue with Payments Processing
Started 20 Nov 2024 13:25:44 (19 hours ago), resolved 20 Nov 2024 14:42:34 (18 hours ago)
Critical Incident
Resolved
Payments Processing

Carestream Dental is investigating reports of an issue with our Payments Processing service. Users of this service may be unable to process new payments or be experiencing degraded performance.

Sensei Cloud - US
Started 18 Nov 2024 15:26:56 (3 days ago), resolved 19 Nov 2024 13:16:23 (2 days ago)
Major Incident
Resolved
Sensei Cloud - US

Carestream Dental has identified an issue affecting Electronic Prescriptions integration with Sensei Cloud. Sensei Cloud users can still prescribe directly through Clinician as a workaround until the integration is restored. Carestream Dental is actively working to resolve the issue.

Issue with Electronic Prescriptions
Started 18 Nov 2024 16:31:48 (3 days ago), resolved 18 Nov 2024 20:04:24 (3 days ago)
Minor Incident
Resolved
Electronic Prescriptions

Carestream Dental is investigating reports of an issue with Electronic Prescriptions service. Users may be unable to issue prescriptions for controlled substances due to degraded platform of a user verification service named ID me .

Issue with WinOMS v9 Hosted
Started 14 Nov 2024 19:43:44 (7 days ago), resolved 14 Nov 2024 21:06:22 (6 days ago)
Minor Incident
Resolved
WinOMS Hosted

Carestream Dental is investigating reports of an issue with our WinOMS v9 Hosted service. Users of this service may be experiencing an outage or degraded performance.

Issue with OrthoTrac Hosted
Started 14 Nov 2024 18:18:24 (7 days ago), resolved 14 Nov 2024 19:42:54 (7 days ago)
Minor Incident
Resolved
OrthoTrac Hosted

Carestream Dental is investigating reports of an issue with our OrthoTrac service. Users of this service may be experiencing an outage or degraded performance.

Carestream Dental Outage Survival Guide

A step-by-step guide to help you survive a Carestream Dental outage
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    Carestream Dental Components

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    Carestream Dental eServices

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    Insurance Claims
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    Insurance Verifications
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    Electronic Remittance Advice
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    Automated Statements
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    Electronic Prescriptions
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    Issue with Electronic Prescriptions
    Started 18 Nov 2024 16:31:48 (3 days ago), resolved 18 Nov 2024 20:04:24 (3 days ago)
    Minor Incident
    Resolved
    Electronic Prescriptions

    Carestream Dental is investigating reports of an issue with Electronic Prescriptions service. Users may be unable to issue prescriptions for controlled substances due to degraded platform of a user verification service named ID me .

    Payments Processing
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    Issue with Payments Processing
    Started 20 Nov 2024 13:25:44 (19 hours ago), resolved 20 Nov 2024 14:42:34 (18 hours ago)
    Critical Incident
    Resolved
    Payments Processing

    Carestream Dental is investigating reports of an issue with our Payments Processing service. Users of this service may be unable to process new payments or be experiencing degraded performance.

    eForms
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    eReminders
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    eConnections
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    Rx Manager
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    Carestream Dental Sensei Platform

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    Sensei Cloud - US
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    Sensei Cloud - US
    Started 18 Nov 2024 15:26:56 (3 days ago), resolved 19 Nov 2024 13:16:23 (2 days ago)
    Major Incident
    Resolved
    Sensei Cloud - US

    Carestream Dental has identified an issue affecting Electronic Prescriptions integration with Sensei Cloud. Sensei Cloud users can still prescribe directly through Clinician as a workaround until the integration is restored. Carestream Dental is actively working to resolve the issue.

    Sensei Cloud - UK
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    Sensei Gateway API
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    Patient Manager
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    Patient Forms
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    Carestream Dental Hosted Practice Management and Imaging

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    WinOMS Hosted
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    Issue with WinOMS v9 Hosted
    Started 14 Nov 2024 19:43:44 (7 days ago), resolved 14 Nov 2024 21:06:22 (6 days ago)
    Minor Incident
    Resolved
    WinOMS Hosted

    Carestream Dental is investigating reports of an issue with our WinOMS v9 Hosted service. Users of this service may be experiencing an outage or degraded performance.

    OrthoTrac Hosted
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    Issue with OrthoTrac Hosted
    Started 14 Nov 2024 18:18:24 (7 days ago), resolved 14 Nov 2024 19:42:54 (7 days ago)
    Minor Incident
    Resolved
    OrthoTrac Hosted

    Carestream Dental is investigating reports of an issue with our OrthoTrac service. Users of this service may be experiencing an outage or degraded performance.

    SoftDent Hosted
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    PracticeWorks Hosted
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    R4+ Hosted
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    OMS Imaging Hosted
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    Dental Imaging Hosted
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    Orthodontic Imaging Hosted
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    Carestream Dental Imaging Applications

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    Imaging and Case Collaboration (ICC)
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    CS Connect and Quick Connect
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    CS Upstream
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    CS Upstream Site not reachable
    Started 18 Nov 2024 16:56:29 (3 days ago), still ongoing
    Incident without Impact
    Monitoring
    CS Upstream

    CS Upstream is down and we are investigating the issue.

    AI Insights
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    Swissmeda Cloud Imaging
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    Click & Share
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    Carestream Dental Licensing and General Services

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    CS Activation
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    PWSVR Licensing
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    Dealer Page
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    Software Update Management System - SUMS
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    Carestream Dental Alternatives

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    Polar webstore

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    Partial service outage for online shop customers
    Started 11 Oct 2024 14:43:16 (1 month ago), still ongoing
    Minor Incident
    Monitoring
    Polar webstore

    We are currently investigating this issue.

    Polar Data transfer to Nike

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    See all
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    Optum Solutions Clinical Decision Support

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    InterQual® Government Services
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    See all
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    Rcopia Region 1
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    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (3 months ago), still ongoing
    Minor Incident
    Identified
    Rcopia Region 1
    Rcopia Region 2
    Rcopia Region 3
    Rcopia Region 4
    Rcopia Region 5

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Rcopia Region 2
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    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (3 months ago), still ongoing
    Minor Incident
    Identified
    Rcopia Region 1
    Rcopia Region 2
    Rcopia Region 3
    Rcopia Region 4
    Rcopia Region 5

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    See all
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    Doctolib France Doctolib for care teams

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    Doctolib pour les soignants est momentanément indisponible
    Started 10 Jul 2024 12:11:51 (4 months ago), still ongoing
    Major Incident
    Investigating
    Doctolib for care teams

    Nous rencontrons actuellement un incident technique qui peut vous empêcher d'utiliser nos services.

    Nous partagerons ici et aussi vite que possible des mises à jour sur la résolution de cet incident. Nous nous excusons pour tout désagrément occasionné, et nous vous remercions pour votre patience pendant que nos équipes travaillent à résoudre l'incident dans les plus brefs délais.

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