Carestream Dental status is Partially Degraded Service

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Carestream Dental eServices

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Automated Statements
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Active Incidents

Issue with Patient Payment Link in Automated Statements
Started 20 May 2026 15:43:03 (19 days ago), still ongoing
Minor Incident
Investigating
Automated Statements

Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.

Recently Resolved Incidents

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    Carestream Dental Components

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    Carestream Dental eServices

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    Insurance Claims
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    Insurance Verifications
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    Electronic Remittance Advice
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    Automated Statements
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    Issue with Patient Payment Link in Automated Statements
    Started 20 May 2026 15:43:03 (19 days ago), still ongoing
    Minor Incident
    Investigating
    Automated Statements

    Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.

    Electronic Prescriptions
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    Payments Processing
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    eForms
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    eReminders
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    eConnections
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    Rx Manager
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    Carestream Dental Sensei Platform

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    Sensei Cloud - US
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    Sensei Cloud - UK
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    Sensei Gateway API
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    Patient Manager
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    Patient Forms
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    Patient Bridge
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    Carestream Dental Hosted Practice Management and Imaging

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    WinOMS Hosted
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    OrthoTrac Hosted
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    SoftDent Hosted
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    PracticeWorks Hosted
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    R4+ Hosted
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    OMS Imaging Hosted
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    Dental Imaging Hosted
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    Orthodontic Imaging Hosted
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    Carestream Dental Imaging Applications

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    Imaging and Case Collaboration (ICC)
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    CS Connect and Quick Connect
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    CS Upstream
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    AI Insights
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    Swissmeda Cloud Imaging
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    Click & Share
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    Carestream Dental Licensing and General Services

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    CS Activation
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    PWSVR Licensing
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    Dealer Page
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    Software Update Management System - SUMS
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    Support Call Platform
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