Carestream Dental Status
Real-time updates of Carestream Dental issues and outages
Carestream Dental status is Partially Degraded Service
Carestream Dental eServices
Automated Statements
Sensei Cloud - US
Carestream Dental Hosted Practice Management and Imaging
WinOMS Hosted
Carestream Dental Imaging Applications
CS Connect and Quick Connect
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Active Incidents
Carestream Dental is investigating reports of an issue with ePrescriptions errors for some users of our WinOMS Hosted service. Users of this service may be experiencing errors and degraded performance using ePrescriptions with WinOMS.
Carestream Dental is investigating reports of an issue with our CS Connect and Quick Connect service. Users of these services may experience slowness when uploading scans at this time.
Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.
Recently Resolved Incidents
We are investigating reports that some users are having trouble logging in. This appears to be caused by an internet service problem outside our software, which may affect some users depending on their location or internet provider. Our systems are operational. If you are affected, the issue is likely to clear on its own as the external problem is resolved. We will continue to monitor.
Carestream Dental Outage Survival Guide
Carestream Dental Components
Carestream Dental eServices
Insurance Claims
Insurance Verifications
Electronic Remittance Advice
Automated Statements
Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.
Electronic Prescriptions
Payments Processing
eForms
eReminders
eConnections
Rx Manager
Carestream Dental Sensei Platform
Sensei Cloud - US
We are investigating reports that some users are having trouble logging in. This appears to be caused by an internet service problem outside our software, which may affect some users depending on their location or internet provider. Our systems are operational. If you are affected, the issue is likely to clear on its own as the external problem is resolved. We will continue to monitor.
Sensei Cloud - UK
Sensei Gateway API
Patient Manager
Patient Forms
Patient Bridge
Carestream Dental Hosted Practice Management and Imaging
WinOMS Hosted
Carestream Dental is investigating reports of an issue with ePrescriptions errors for some users of our WinOMS Hosted service. Users of this service may be experiencing errors and degraded performance using ePrescriptions with WinOMS.
OrthoTrac Hosted
SoftDent Hosted
PracticeWorks Hosted
R4+ Hosted
OMS Imaging Hosted
Dental Imaging Hosted
Orthodontic Imaging Hosted
Carestream Dental Imaging Applications
Imaging and Case Collaboration (ICC)
CS Connect and Quick Connect
Carestream Dental is investigating reports of an issue with our CS Connect and Quick Connect service. Users of these services may experience slowness when uploading scans at this time.