Carestream Dental status is Operational

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Electronic Prescriptions
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Sensei Cloud - US
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WinOMS Hosted
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Issue with WinOMS Hosted
Started 2 Oct 2025 16:32:10 (4 days ago), resolved 2 Oct 2025 19:02:35 (4 days ago)
Major Incident
Resolved
WinOMS Hosted

Carestream Dental is investigating reports of an issue with our WinOMS Hosted service. Users of this service may be experiencing an outage or degraded performance.

Issue with Electronic Prescriptions
Started 2 Oct 2025 12:57:18 (4 days ago), resolved 2 Oct 2025 15:18:00 (4 days ago)
Major Incident
Resolved
Electronic Prescriptions

Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.

Sensei Cloud - US
Started 29 Sep 2025 13:07:47 (7 days ago), resolved 30 Sep 2025 10:14:48 (6 days ago)
Minor Incident
Resolved
Sensei Cloud - US

Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to check-in, seat, or complete appointments from appointment tile. We have identified workaround; click on the appointment tile, select the pencil icon, and then choose Check-In or Confirm. Please use this workaround until incident is resolved.

Carestream Dental Outage Survival Guide

A step-by-step guide to help you survive a Carestream Dental outage
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    Carestream Dental Components

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    Carestream Dental eServices

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    Insurance Claims
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    Insurance Verifications
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    Electronic Remittance Advice
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    Automated Statements
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    Electronic Prescriptions
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    Issue with Electronic Prescriptions
    Started 2 Oct 2025 12:57:18 (4 days ago), resolved 2 Oct 2025 15:18:00 (4 days ago)
    Major Incident
    Resolved
    Electronic Prescriptions

    Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.

    Payments Processing
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    eForms
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    eReminders
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    eConnections
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    Rx Manager
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    Carestream Dental Sensei Platform

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    Sensei Cloud - US
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    Sensei Cloud - US
    Started 29 Sep 2025 13:07:47 (7 days ago), resolved 30 Sep 2025 10:14:48 (6 days ago)
    Minor Incident
    Resolved
    Sensei Cloud - US

    Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to check-in, seat, or complete appointments from appointment tile. We have identified workaround; click on the appointment tile, select the pencil icon, and then choose Check-In or Confirm. Please use this workaround until incident is resolved.

    Sensei Cloud - UK
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    Sensei Gateway API
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    Patient Manager
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    Patient Forms
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    Carestream Dental Hosted Practice Management and Imaging

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    WinOMS Hosted
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    Issue with WinOMS Hosted
    Started 2 Oct 2025 16:32:10 (4 days ago), resolved 2 Oct 2025 19:02:35 (4 days ago)
    Major Incident
    Resolved
    WinOMS Hosted

    Carestream Dental is investigating reports of an issue with our WinOMS Hosted service. Users of this service may be experiencing an outage or degraded performance.

    OrthoTrac Hosted
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    SoftDent Hosted
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    PracticeWorks Hosted
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    R4+ Hosted
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    OMS Imaging Hosted
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    Dental Imaging Hosted
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    Orthodontic Imaging Hosted
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    Carestream Dental Imaging Applications

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    Imaging and Case Collaboration (ICC)
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    CS Connect and Quick Connect
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    CS Upstream
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    AI Insights
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    Swissmeda Cloud Imaging
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    Click & Share
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    Carestream Dental Licensing and General Services

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    CS Activation
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    PWSVR Licensing
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    Dealer Page
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    Software Update Management System - SUMS
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    Commonly Used Together