Carestream Dental Status: check for Carestream Dental outages and issues

Carestream Dental status is Partially Degraded Service

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Automated Statements

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Sensei Cloud - UK

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Carestream Dental Imaging Applications

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CS Connect and Quick Connect

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See all 41 Carestream Dental components

Last updated 1 minute ago from official status page. Learn more

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Active Incidents

Issue with CS Connect and Quick Connect

Started 4 Aug 2026 14:11:16 (23 days ago), still ongoing

Minor Incident

Investigating

CS Connect and Quick Connect

Carestream Dental is investigating reports of an issue with our CS Connect and Quick Connect service. Users of these services may experience slowness when uploading scans at this time.

Issue with Patient Payment Link in Automated Statements

Started 20 May 2026 15:43:03 (3 months ago), still ongoing

Major Incident

Investigating

Automated Statements

Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.

Recently Resolved Incidents

Sensei UK - Unable to Load

Started 21 Aug 2026 10:54:50 (6 days ago), resolved 21 Aug 2026 12:13:42 (6 days ago)

Critical Incident

Resolved

Sensei Cloud - UK

We are currently investigating an issue affecting the Sensei service in the UK. Users may experience intermittent access issues or reduced functionality. Our technical teams are actively working to identify the root cause and restore normal service as quickly as possible. We apologise for any inconvenience caused and will provide further updates as more information becomes available.

See all updates

Carestream Dental Outage Survival Guide

A step-by-step guide to help you survive a Carestream Dental outage

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Carestream Dental Components

Carestream Dental

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Carestream Dental eServices

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Insurance Claims

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Insurance Verifications

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Electronic Remittance Advice

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Automated Statements

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Issue with Patient Payment Link in Automated Statements

Started 20 May 2026 15:43:03 (3 months ago), still ongoing

Major Incident

Investigating

Automated Statements

Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.

Electronic Prescriptions

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Payments Processing

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eForms

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eReminders

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eConnections

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Rx Manager

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Carestream Dental Sensei Platform

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Sensei Cloud - US

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Sensei Cloud - UK

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Sensei UK - Unable to Load

Started 21 Aug 2026 10:54:50 (6 days ago), resolved 21 Aug 2026 12:13:42 (6 days ago)

Critical Incident

Resolved

Sensei Cloud - UK

We are currently investigating an issue affecting the Sensei service in the UK. Users may experience intermittent access issues or reduced functionality. Our technical teams are actively working to identify the root cause and restore normal service as quickly as possible. We apologise for any inconvenience caused and will provide further updates as more information becomes available.

See all updates

Sensei Gateway API

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Patient Manager

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Patient Forms

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Patient Bridge

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Carestream Dental Hosted Practice Management and Imaging

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WinOMS Hosted

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OrthoTrac Hosted

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SoftDent Hosted

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PracticeWorks Hosted

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R4+ Hosted

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OMS Imaging Hosted

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Dental Imaging Hosted

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Orthodontic Imaging Hosted

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Carestream Dental Imaging Applications

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Imaging and Case Collaboration (ICC)

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CS Connect and Quick Connect

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Issue with CS Connect and Quick Connect

Started 4 Aug 2026 14:11:16 (23 days ago), still ongoing

Minor Incident

Investigating

CS Connect and Quick Connect

Carestream Dental is investigating reports of an issue with our CS Connect and Quick Connect service. Users of these services may experience slowness when uploading scans at this time.

CS Upstream

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AI Insights

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Swissmeda Cloud Imaging

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Click & Share

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Carestream Dental Licensing and General Services

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CS Activation

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PWSVR Licensing

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Dealer Page

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Software Update Management System - SUMS

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Support Call Platform

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Carestream Dental Alternatives

Polar

Dialogue

BODi by Beachbody

PlushCare

Optum Solutions

DrFirst

Ribbon Health

Doctolib France

Commonly Used Together

Beyond The Whiteboard

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