Carestream Dental status is Operational

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Sensei Cloud - US
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Active Incidents

No active incidents

Recently Resolved Incidents

Sensei Cloud - US
Started 13 Jan 2025 14:24:07 (5 days ago), resolved 13 Jan 2025 16:59:46 (4 days ago)
Minor Incident
Resolved
Sensei Cloud - US

Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Some users may be unable to edit or create new patients.

Carestream Dental Outage Survival Guide

A step-by-step guide to help you survive a Carestream Dental outage
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    Carestream Dental Components

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    Carestream Dental eServices

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    Insurance Claims
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    Insurance Verifications
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    Electronic Remittance Advice
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    Automated Statements
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    Electronic Prescriptions
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    Payments Processing
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    eForms
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    eReminders
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    eConnections
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    Rx Manager
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    Carestream Dental Sensei Platform

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    Sensei Cloud - US
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    Sensei Cloud - US
    Started 13 Jan 2025 14:24:07 (5 days ago), resolved 13 Jan 2025 16:59:46 (4 days ago)
    Minor Incident
    Resolved
    Sensei Cloud - US

    Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Some users may be unable to edit or create new patients.

    Sensei Cloud - UK
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    Sensei Gateway API
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    Patient Manager
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    Patient Forms
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    Carestream Dental Hosted Practice Management and Imaging

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    WinOMS Hosted
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    OrthoTrac Hosted
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    SoftDent Hosted
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    PracticeWorks Hosted
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    R4+ Hosted
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    OMS Imaging Hosted
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    Dental Imaging Hosted
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    Orthodontic Imaging Hosted
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    Carestream Dental Imaging Applications

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    Imaging and Case Collaboration (ICC)
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    CS Connect and Quick Connect
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    CS Upstream
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    AI Insights
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    Swissmeda Cloud Imaging
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    Click & Share
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    Carestream Dental Licensing and General Services

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    CS Activation
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    PWSVR Licensing
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    Dealer Page
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    Software Update Management System - SUMS
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    Carestream Dental Alternatives

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    Polar webstore

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    Partial service outage for online shop customers
    Started 11 Oct 2024 14:43:16 (3 months ago), still ongoing
    Minor Incident
    Monitoring
    Polar webstore

    We are currently investigating this issue.

    Polar Data transfer to Nike

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    See all
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    Clinical Document Collector API
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    Clinical Exchange Channel Partners including ePrescribe and Orders & Results
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    New Incident: Clinical Exchange - SFTP connected customers
    Started 3 Dec 2024 20:30:56 (2 months ago), still ongoing
    Minor Incident
    Identified
    Clinical Exchange Channel Partners including ePrescribe and Orders & Results
    Clinical Exchange Labs and Hospitals

    Clinical Exchange is experiencing delays with SFTP connected customers. Please note that this includes Lab orders and results. Messages are being delivered, but there is a potential delay of 1-2 hours for message delivery.

    REF 829464

    See all
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    Rcopia Region 1
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    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (5 months ago), still ongoing
    Minor Incident
    Identified
    Rcopia Region 1
    Rcopia Region 2
    Rcopia Region 3
    Rcopia Region 4
    Rcopia Region 5

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    Rcopia Region 2
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    Degraded Limited Distribution (LDN) Alerts in Rcopia Regions 1-5
    Started 29 Aug 2024 15:30:33 (5 months ago), still ongoing
    Minor Incident
    Identified
    Rcopia Region 1
    Rcopia Region 2
    Rcopia Region 3
    Rcopia Region 4
    Rcopia Region 5

    Users in the affected regions may experience degraded performance in the Limited Distribution Alerts feature, which can cause disruptions in this alert showing on the UI display.

    The issue is currently being identified, and our team is working to restore full functionality as soon as possible.

    See all
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    Doctolib France Doctolib for care teams

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    Doctolib pour les soignants est momentanément indisponible
    Started 10 Jul 2024 12:11:51 (6 months ago), still ongoing
    Major Incident
    Investigating
    Doctolib for care teams

    Nous rencontrons actuellement un incident technique qui peut vous empêcher d'utiliser nos services.

    Nous partagerons ici et aussi vite que possible des mises à jour sur la résolution de cet incident. Nous nous excusons pour tout désagrément occasionné, et nous vous remercions pour votre patience pendant que nos équipes travaillent à résoudre l'incident dans les plus brefs délais.

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