Ciptex Status

Resolved: Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Monitoring: We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability.

We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring: We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.

Investigating: Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States, our team is actively investigating this issue.

We will provide another update in 2 hours or as soon as more information becomes available.

Investigating: We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Resolved: Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Monitoring: Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update as soon as more information becomes available.

Identified: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Twilio has identified the cause, and is working to resolve the issue. We will update you when more information becomes available.

Identified: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Investigating: Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on multiple networks in multiple countries. Twilio engineers are actively investigating this issue.

Investigating: We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Resolved: Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Monitoring: Emails to Microsoft business mailboxes are being accepted again, with new notifications going through normally.

The emails held up during the incident are still being sent out by our provider, which reports around 40% of them left to deliver. Until that backlog is cleared, recipients may still receive notifications with a delay. Nothing is lost, and you do not need to send anything again.

We will provide a further update once the backlog is fully delivered.

Identified: This issue has been identified by our suppliers delivery providers, and they are in contact to find a resolution for this issue. Personal Microsoft accounts (outlook.com, hotmail.com, live.com) are not affected, and no other email provider is impacted. This issue is specific to Microsoft 365 and Exchange Online business mailboxes.

Due to the nature of the fault, the supplier is unable to commit to a firm resolution time. We're tracking progress closely with our providers.

Once the issue clears, we'll confirm whether emails held since this morning are delivered automatically or need to be resent.

We will provide an update within the next hour, or as soon as one is made available to us.

Investigating: Some emails sent to Microsoft-hosted addresses (Outlook, Hotmail, Live and Microsoft 365) are arriving late or not at all.

The suppliers own delivery tracking shows that every email is still being accepted by their sending providers, so the problem appears to occur after that hand-off. They are investigating with them to confirm the cause. Emails to all other providers are unaffected.

No action is required on your side.

We will post a new update as soon as we know more, and we are sorry for the disruption this is causing.

Investigating: We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Resolved: Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Monitoring: We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring: We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Identified: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating: Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating: We are continuing to investigate this issue.

Investigating: We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.