Ciptex Status

Resolved: The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom is operating normally.

Monitoring: We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring: We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.

Investigating: Our customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in the United Kingdom.

The Twilio team is actively investigating this issue, and we will provide another update in 2 hours, or as soon as more information becomes available.

Investigating: Our customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in the United Kingdom.

The Twilio team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Investigating: We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Resolved: Customers can login to Flex via SSO as normal. This incident has been resolved.

Identified: Twilio are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Twilio team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.

Investigating: Twilio are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Twilio team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating: We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. The Twilio team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating: We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Resolved: Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Monitoring: Twilio have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Twilio have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Investigating: Twilio customers may be experiencing voice call failures from twilio phone numbers to Sky network subscribers in the United Kingdom.Twilio team is currently investigating this issue. We will provide another update as soon as more information becomes available.

Investigating: We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Resolved: Twilio engineers have monitored the fix and confirmed the issue with Twilio Console application login is now operating normally. This incident has been resolved.

Monitoring: Twilio Console application login is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.

Monitoring: Twilio Console application login is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.

Investigating: Twilio are aware of login failures affecting the Twilio Console application. Customers are unable to access their accounts. Twilio team is actively investigating. We will provide another update in 30 minutes or as soon as more information becomes available.

Investigating: We are aware of login failures affecting the Twilio Console application. Customers are unable to access their accounts. The Twilio team is actively investigating. We will provide another update in 15 minutes or as soon as more information becomes available.

Investigating: We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Resolved: Customers can login to Flex via SSO as normal. This incident has been resolved.

Identified: Twilio are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Twilio team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.

Investigating: Twilio are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Twilio team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating: We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. The Twilio team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating: We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Resolved: The root cause has been identified; a fix has now been applied. All systems are showing as operational across the board.

Investigating: We are currently aware of intermittent card payment failures affecting transactions. Our card payment provider has identified the issue and is actively investigating.

We will provide a further update within the next 2 hours, or sooner if new information becomes available.

Resolved: After a period of monitoring, we can confirm that the issue is fully resolved and all systems are back to normal operation.

Monitoring: A fix has been deployed and all services are fully operational. Our team is actively monitoring performance to ensure continued stability.

Investigating: We are aware of a further occurrence of intermittent card payment failures, following the issue resolved earlier today. Engineers are investigating whether this is linked to the same cause or a separate factor.

We will provide a further update within the next 2 hours, or sooner if new information becomes available.

Resolved: No further occurrences have been reported since services were restored. This is now being marked as resolved.

Monitoring: We continue to monitor following the restoration of services. No further issues have been reported and services remain stable. We will provide a further update once received from our provider, or sooner if anything changes.

Monitoring: We continue to monitor following the restoration of services. No further issues have been reported and services remain stable. We will provide a further update once received from our provider, or sooner if anything changes.

Monitoring: Our card payment provider has confirmed that services were fully restored from 12:45 BST and have remained stable since. Voice services were unaffected throughout. We're moving to monitoring over the weekend and will provide a further update once received from our provider.

Investigating: We are continuing to investigate the root cause of intermittent card payment failures.

We will provide a further update within the next 2 hours, or sooner if new information becomes available.

Investigating: We are aware of a further occurrence of intermittent card payment failures, following the issue resolved earlier today. Engineers are investigating whether this is linked to the same cause or a separate factor.

We will provide a further update within the next 2 hours, or sooner if new information becomes available.