Ciptex Status

Resolved: All services impacted by an issue with Flex have recovered and are operating as intended. This incident has been resolved.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 30 minutes or as soon as we have more information available.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Monitoring: Twilio have identified and addressed the issue causing impact across Flex products, and we are observing continued recovery across Flex products and features. Error rates have normalised, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Investigating: Twilio are experiencing issues with Multiple Flex products, including:

Flex: Flex agents will be unable to login into Flex UI. Both Single-sign on and Console logins are impacted. Tasks will not be created, existing tasks cannot be routed to available workers; and agent state can not be changed. Flex Messaging Channels are down. All Flex calls using Voice are impacted. Calls that were in-progress prior to the incident will not be impacted.

Studio: Customers will experience increased SendToFlex widget failures when calling Task Router to create Tasks.

After further investigation, we can confirm customers are able to log in to the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Investigating: Twilio are experiencing an issues with multiple the Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. Their engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Resolved: Twilio is no longer experiencing delays in the availability of Voice Insights Call Summaries for calls in the US1 home region that ended after July 12, 2025 02:16 UTC. This incident has been resolved.

Investigating: We are continuing to investigate this issue.

Investigating: Twilio is experiencing delays in the availability of Voice Insights Call Summaries for calls in the US1 home region that ended after July 12, 2025 02:16 UTC. Their engineers are working with our carrier partner to resolve the issue and will provide another update in 1 hour or as soon as more information becomes available.

Resolved: All services impacted by an issue with Flex have recovered and are operating as intended. This incident has been resolved.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 30 minutes or as soon as we have more information available.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Monitoring: Twilio have identified and addressed the issue causing impact across Flex products, and we are observing continued recovery across Flex products and features. Error rates have normalised, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Investigating: Twilio are experiencing issues with Multiple Flex products, including:

Flex: Flex agents will be unable to login into Flex UI. Both Single-sign on and Console logins are impacted. Tasks will not be created, existing tasks cannot be routed to available workers; and agent state can not be changed. Flex Messaging Channels are down. All Flex calls using Voice are impacted. Calls that were in-progress prior to the incident will not be impacted.

Studio: Customers will experience increased SendToFlex widget failures when calling Task Router to create Tasks.

After further investigation, we can confirm customers are able to log in to the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Investigating: Twilio are experiencing an issues with multiple the Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. Their engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Resolved: All services impacted by an issue with Flex have recovered and are operating as intended. This incident has been resolved.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 30 minutes or as soon as we have more information available.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Monitoring: Twilio have identified and addressed the issue causing impact across Flex products, and we are observing continued recovery across Flex products and features. Error rates have normalised, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Investigating: Twilio are experiencing issues with Multiple Flex products, including:

Flex: Flex agents will be unable to login into Flex UI. Both Single-sign on and Console logins are impacted. Tasks will not be created, existing tasks cannot be routed to available workers; and agent state can not be changed. Flex Messaging Channels are down. All Flex calls using Voice are impacted. Calls that were in-progress prior to the incident will not be impacted.

Studio: Customers will experience increased SendToFlex widget failures when calling Task Router to create Tasks.

After further investigation, we can confirm customers are able to log in to the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Investigating: Twilio are experiencing an issues with multiple the Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. Their engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Investigating: Twilio are observing call failures to Twilio CA toll free numbers. Twilio engineers are currently working with their carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.

Investigating: We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Resolved: Twilio is no longer experiencing a subset of call failures to Twilio France phone numbers. This incident has been resolved.

Investigating: Twilio continues to investigate a subset of call failures to Twilio France phone numbers. They are currently working with their carrier partner to resolve the issue and expect to provide another update in 4 hours or as soon as more information becomes available.

Investigating: Twilio continues to investigate a subset of call failures to Twilio France phone numbers. They are currently working with their carrier partner to resolve the issue and expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating: Twilio is observing a subset of call failures to Twilio France phone numbers. They are currently working with their carrier partner to resolve the issue and expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating: Twilio's monitoring systems have detected a potential issue causing 503 errors when attempting to log in to the Twilio Console. Their engineering team has been alerted and is actively investigating. They will provide updates as soon as more information is available.

Resolved: All services impacted by an issue with Flex have recovered and are operating as intended. This incident has been resolved.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 30 minutes or as soon as we have more information available.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Monitoring: Twilio have identified and addressed the issue causing impact across Flex products, and we are observing continued recovery across Flex products and features. Error rates have normalised, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Investigating: Twilio are experiencing issues with Multiple Flex products, including:

Flex: Flex agents will be unable to login into Flex UI. Both Single-sign on and Console logins are impacted. Tasks will not be created, existing tasks cannot be routed to available workers; and agent state can not be changed. Flex Messaging Channels are down. All Flex calls using Voice are impacted. Calls that were in-progress prior to the incident will not be impacted.

Studio: Customers will experience increased SendToFlex widget failures when calling Task Router to create Tasks.

After further investigation, we can confirm customers are able to log in to the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Investigating: Twilio are experiencing an issues with multiple the Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. Their engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Resolved: All services impacted by an issue with Flex have recovered and are operating as intended. This incident has been resolved.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 30 minutes or as soon as we have more information available.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Monitoring: Twilio have identified and addressed the issue causing impact across Flex products, and we are observing continued recovery across Flex products and features. Error rates have normalised, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Investigating: Twilio are experiencing issues with Multiple Flex products, including:

Flex: Flex agents will be unable to login into Flex UI. Both Single-sign on and Console logins are impacted. Tasks will not be created, existing tasks cannot be routed to available workers; and agent state can not be changed. Flex Messaging Channels are down. All Flex calls using Voice are impacted. Calls that were in-progress prior to the incident will not be impacted.

Studio: Customers will experience increased SendToFlex widget failures when calling Task Router to create Tasks.

After further investigation, we can confirm customers are able to log in to the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Investigating: Twilio are experiencing an issues with multiple the Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. Their engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Resolved: Twilio have fully investigated the APNS issue triggered by their automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Investigating: Twilio have detected a potential issue with APNS (Apple Push Notification Service) in the US1 region.Their engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Resolved: Event Streams delivery latency has been resolved, and it is operating normally at this time. This incident is resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Event Streams delivery latency continue to be at normal levels, the Twilio engineers will continue to monitor. We will keep monitoring the service and we expect to provide another update in 24 hours or as soon as more information becomes available.

Monitoring: Event Streams delivery latency continue to be at normal levels, Twilio engineers will continue to monitor. We will keep monitoring the service and we expect to provide another update in 2 hours or as soon as more information becomes available.

Identified: Twilio engineers confirmed they are observing the Event Streams delivery latency back into normal levels. We will keep monitoring the service and we expect to provide another update in 30 minutes or as soon as more information becomes available.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: Twilio engineers are investigating an issue with Event Streams by which events are being delivered with increased latency. Services like voice and flex are also effected. Twilio expect to provide another update in 1 hour or as soon as more information becomes available.

Resolved: All services impacted by an issue with Flex have recovered and are operating as intended. This incident has been resolved.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 30 minutes or as soon as we have more information available.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Monitoring: Twilio have identified and addressed the issue causing impact across Flex products, and we are observing continued recovery across Flex products and features. Error rates have normalised, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Investigating: Twilio are experiencing issues with Multiple Flex products, including:

Flex: Flex agents will be unable to login into Flex UI. Both Single-sign on and Console logins are impacted. Tasks will not be created, existing tasks cannot be routed to available workers; and agent state can not be changed. Flex Messaging Channels are down. All Flex calls using Voice are impacted. Calls that were in-progress prior to the incident will not be impacted.

Studio: Customers will experience increased SendToFlex widget failures when calling Task Router to create Tasks.

After further investigation, we can confirm customers are able to log in to the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Investigating: Twilio are experiencing an issues with multiple the Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. Their engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Resolved: Twilio have fully investigated the APNS issue triggered by their automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Investigating: Twilio have detected a potential issue with APNS (Apple Push Notification Service) in the US1 region.Their engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Resolved: All services impacted by an issue with Flex have recovered and are operating as intended. This incident has been resolved.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 30 minutes or as soon as we have more information available.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Monitoring: Twilio have identified and addressed the issue causing impact across Flex products, and we are observing continued recovery across Flex products and features. Error rates have normalised, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Investigating: Twilio are experiencing issues with Multiple Flex products, including:

Flex: Flex agents will be unable to login into Flex UI. Both Single-sign on and Console logins are impacted. Tasks will not be created, existing tasks cannot be routed to available workers; and agent state can not be changed. Flex Messaging Channels are down. All Flex calls using Voice are impacted. Calls that were in-progress prior to the incident will not be impacted.

Studio: Customers will experience increased SendToFlex widget failures when calling Task Router to create Tasks.

After further investigation, we can confirm customers are able to log in to the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Investigating: Twilio are experiencing an issues with multiple the Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. Their engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Resolved: All services impacted by an issue with Flex have recovered and are operating as intended. This incident has been resolved.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 30 minutes or as soon as we have more information available.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Monitoring: Twilio have identified and addressed the issue causing impact across Flex products, and we are observing continued recovery across Flex products and features. Error rates have normalised, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Investigating: Twilio are experiencing issues with Multiple Flex products, including:

Flex: Flex agents will be unable to login into Flex UI. Both Single-sign on and Console logins are impacted. Tasks will not be created, existing tasks cannot be routed to available workers; and agent state can not be changed. Flex Messaging Channels are down. All Flex calls using Voice are impacted. Calls that were in-progress prior to the incident will not be impacted.

Studio: Customers will experience increased SendToFlex widget failures when calling Task Router to create Tasks.

After further investigation, we can confirm customers are able to log in to the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Investigating: Twilio are experiencing an issues with multiple the Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. Their engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Resolved: Twilio have fully investigated the incoming-customers-flex-chats-are-reporting-unable-to-reply issue triggered by their automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Investigating: Twilio monitoring systems have detected a potential issue with incoming-customers-flex-chats-are-reporting-unable-to-reply. Their engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Investigating: We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Resolved: All services impacted by an issue with Flex have recovered and are operating as intended. This incident has been resolved.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 30 minutes or as soon as we have more information available.

Monitoring: Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Monitoring: Twilio have identified and addressed the issue causing impact across Flex products, and we are observing continued recovery across Flex products and features. Error rates have normalised, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Investigating: Twilio are experiencing issues with Multiple Flex products, including:

Flex: Flex agents will be unable to login into Flex UI. Both Single-sign on and Console logins are impacted. Tasks will not be created, existing tasks cannot be routed to available workers; and agent state can not be changed. Flex Messaging Channels are down. All Flex calls using Voice are impacted. Calls that were in-progress prior to the incident will not be impacted.

Studio: Customers will experience increased SendToFlex widget failures when calling Task Router to create Tasks.

After further investigation, we can confirm customers are able to log in to the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Investigating: Twilio are experiencing an issues with multiple the Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. Their engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.