Zenfolio Status

Resolved: This incident has been resolved.

Monitoring: We have been able to fix the issue with Zenfolio.com and it is now back up and running as expected.

Once again, there was never any issue with Zenfolio hosted photographer sites.

Investigating: Our Zenfolio Home Page located at Zenfolio.com is currently unavailable.

We are investigating and will update once we know more.

Please note that any Zenfolio hosted photographer sites are not affected and are working as intended

Resolved: Thank you for your patience while our team modified our in-product messaging to clarify Two-Factor Authentication (2FA) Requirements when requesting payouts. As a reminder, you may enable 2FA by going to Account > Two-Factor Authentication

If you have successfully enabled 2FA, you will be able to request your payout after verifying the authentication code. If 2FA is disabled, a warning message will be presented when attempting to access secure areas of your account.

We apologize for any concern this has caused. If you need additional assistance, our Support Team will be happy to help.

Identified: Our team is aware that some users are receiving an "Error 404" when attempting to request Classic Payout Requests. To resolve this, please enable Two-Factor-Authentication by going to Account > Two-Factor Authentication

Once Two-Factor Authentication has been enabled, you will be able to proceed with your payout request.

For additional guidance and support on Two-Factor Authentication, please review our help guide here, or contact our Support Team for assistance.