Zenfolio Status

Identified: As of this morning, October 25, 2025, at 04:45 PDT, we continue to address the email delivery issues impacting Classic users.

While we were encouraged to see emails begin processing after our engineers pinpointed the root cause of the issue, we are still navigating a backlog in our email queue, resulting in slower-than-expected delivery times. Throughout the overnight hours, our team has been analyzing our email queue to address any persistent delays and we will continue to prioritize these efforts throughout the weekend until we reach a full resolution.

We appreciate your patience as we work to restore normal service. Further updates will be provided as the situation evolves.

Identified: We have identified the root cause of the email delivery issues for Classic users, and a solution is underway. As of this update, our engineers have made significant progress towards a full resolution and our team is actively monitoring our email systems to ensure minimal disruptions going forward.

Rest assured, we will continue to closely monitor all outgoing emails until we are confident this issue has been resolved. We sincerely apologize for the inconvenience this has caused. We truly appreciate your patience as we work to fully restore service.

Investigating: We have received several reports of delayed gallery invites and emails not sending for Classic users. Our engineers are actively investigating this issue.

Resolved: Our upstream service providers are reporting that the earlier disruptions affecting us (and many others worldwide) have been resolved.

Thank you for your patience.

Identified: We are aware of some widespread disruptions affecting many online services today. While the Zenfolio platform remains unaffected at this time, our email service provider is experiencing delays in processing support requests, which may delay a response to any active support inquiry. Our team is actively monitoring the situation and will provide updates once the situation changes. We apologize for any inconvenience and appreciate your patience.