Zenfolio Status

Resolved: The fix worked and this incident is Resolved.

Monitoring: We have implemented a fix for the rendering issues on newly uploaded galleries with watermarks and are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing an issue with our Zenfolio Classic platform where watermarks may not be applied correctly to images in newly uploaded galleries. This may appear as images not loading, or spinning icons symbols after an attempt to apply the watermark.

Our engineering team is investigating and currently working towards finding the root cause to implement a solution.

In the meantime, you may follow these workaround steps:

1. Download the watermark from your account and re-upload it, optionally adding "2025" to the watermark title or similar indicator for clarity
2. Select the newly uploaded watermark to apply to recently uploaded galleries

We apologize for the inconvenience and appreciate your patience while we resolve this issue. As soon as we have more information to share, we'll provide another update here.

Resolved: Earlier today, some of our Next Zen users may have seen an unexpected account status message when logging in. Our engineering team was made aware of this right away and acted quickly to investigate.

We want to reassure you that no changes were made to your account, and the issue has now been fully resolved.

We appreciate your patience and understanding, and as always, thank you for being part of our community!