WiscNet Status

Postmortem: Date & Time of Incident:6/10 9:18AM - 6/10 11:04AM

Duration: 106 minutes

Technician(s): Stevens, Joey

Review Date: 6/10/26

Brief Summary: WiscNet NOC lost access to our onsite equipment at 9:18AM, and connection restored at 11:04AM.

Root Cause: Loss of Power

Resolved: At 11:04AM we see this device restored.

Investigating: The WiscNet NOC has lost access to our device for Shawano at 9:12AM CDT 6/10. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2481.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Date & Time of Incident: 6:53am 6/10/26

Duration: 8 hours, 28 minutes

Technician(s): Payton

Review Date: 6/11/26

Brief Summary: Wiscnet lost access to the onsite router, and the cause was determined to be loss of power.

Root Cause: Loss of power.

Resolved: Hello,

The WiscNet NOC has regained access to our device onsite at 3:20pm. The logs indicate a loss of power being the root cause.

Investigating: The WiscNet NOC has lost access to our device for Abbotsford School District at 6:53am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event or have any additional questions, please contact the WiscNet NOC.

Postmortem: Date & Time of Incident: 6:01am 6/10/26

Duration: 112 minutes

Technician(s): Connor, Payton

Review Date: 6/10/26

Brief Summary: WiscNet NOC lost access to our onsite equipment at 6:01am, and connection restored at 7:53am.

Root Cause: Loss of Power

Resolved: Hello,

Connection to our onsite equipment has restored, and we are observing all alarms clear.

Please reach out if you have any questions.

Investigating: Hello,

Starting at 6:01 am we observed a loss of connection to our onsite equipment.

We have contacted our provider and they are also seeing their equipment as down.

At this time we are requesting on site power and equipment verification.

Please reach out with any questions.

Thank you,

Postmortem: Date & Time of Incident: 6:53am 6/10/26

Duration: 247 minutes

Technician(s): Connor, Payton

Review Date: 6/10/26

Brief Summary: WiscNet lost access to the onsite router at 6:53am, and it restored at 11:00am

Root Cause: Loss of Power

Resolved: Hello,

The WiscNet NOC regained access to the site router at 11:00, and the logs show the cause being loss of power. All alarms have cleared.

Investigating: Hello,

Our circuit provider is requesting commercial power confirmation. If you are not aware of any power issues and believe this is a network event, please contact the WiscNet NOC.

Investigating: Hello,

Starting at 6:53 am we observed a loss of connection to our onsite equipment for your circuit.

At this time Teach is investigating this issue.

Please reach out with any questions.

Thank you,

Postmortem: Date & Time of Incident: 12:01 AM to 12:20 PM on 6/10

Duration: 12 hours 19 minutes

Technician(s): Barry

Review Date:  6/10/26

Brief Summary:  Beginning around midnight on 6/10, WiscNet observed traffic at Barneveld School District drop down to “keep alive” levels. This was later resolved after the firewall on site had been rebooted at 12:20 PM CT.

Root Cause:  Firewall needed reboot. Possible firmware upgrade overnight.

Resolved: Hello,

This outage has been resolved after a firewall reboot at 12:20 PM CT.

Investigating: Hello,

To aid investigation, WiscNet would like to have someone on site check the Adtran and Arris TM804 devices that have been noted to have flashing amber lights.

We would be looking for some identification numbers like a Serial Number or MAC address that should be posted on a sticker on each device.

Investigating: Hello,

Per our conversation, we are observing an outage at the Barneveld School disctrict at this time. We await power and equipment verification on site before we can troubleshoot further.

Thank you,

Postmortem: Maintenance event has been completed and services restored.

Resolved: Maintenance event is complete and services are restored.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Hello,

We are reaching out to inform you of a maintenance event that is currently impacting your services. Please be advised that this maintenance event is scheduled to run until 6AM CDT.

Thank you,

Postmortem: Date & Time of Incident: 6/8/26 9:58am

Duration: -

Technician(s):Jake 

Review Date: 6/8/26

Brief Summary: WiscNet NOC observed the handoff port on the site router go down at 9:58am. We were informed the equipment is being removed from the site

Root Cause: Site maintenance

Resolved: This incident has been resolved.

Investigating: Today at 9:58 CT, WISCNET observed the handoff port for the Lakeshore TC - Sheboygan Campus come into alarm. Please let us know if this is unexpected, or if you need any assistance.

Postmortem: Date & Time of Incident: 6/8/26 12:52am

Duration: 406 minutes

Technician(s):Connor, Payton 

Review Date: 6/8/26

Brief Summary: WiscNet NOC lost access to our onsite router at 12:52am, and regained access at 7:38am. Victory Christian Academy

Root Cause: Loss of Power

Resolved: Hello,

We observed all alarms clear at 7:38am. The uptime on our router indicates that there was a loss of power.

Investigating: Hello,

Starting at 12:52 am we observed our onsite device go down.

We are currently investigating this outage with our provider. While we are investigating please provide onsite power and equipment verification.

Please reach out with any questions.

Thank you,

Postmortem: This service restored once the commercial power restored.

Resolved: This incident has been resolved.

Identified: Hello,

Upon making contact with Charter, we have been informed that this outage is due to an area power outage.

Identified: Hello,

We are seeing storms in the area and suspect there could be a local power event occurring.

Identified: Hello,

Beginning at 11:41 AM on 6/5/2026, WiscNet has observed the Edgerton School District down.

Postmortem: Date & Time of Incident: 06/05/2026 11:09 AM CDT

Duration: 146 minutes

Technician(s): Carter

Review Date:  06/05/2026

Root Cause: The school was moving equipment around and unplugged their device.

Resolved: Hello,

We observe services have fully restored as of 1:35 PM CDT 06/05/2026.

Thank you,

Identified: Give it a few minutes. It will be back up. We are moving appliances and needed to unplug for a few minutes. 

Cathy Lundgren Special Ed Transition Coordinator; Business Ed;

Director of Technology; Yearbook Advisor White Lake School District 715-882-2361 ext 219

On Fri, Jun 5, 2026 at 11:39 AM <[email protected]> wrote: Identified - 1 component affected - Hello, The WiscNet NOC has lost access to our... ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

WiscNet

[2244785] White Lake School District - Member Handoff Down New incident: Identified Hello, The WiscNet NOC has lost access to our device for  r-whitelakesd at 11:09 AM CDT 06/05/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1836.

Thank you, Time posted Jun 5, 11:38 CDT Components affected TEACH - Milwaukee - White Lake School...

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Identified: Hello,

The WiscNet NOC has lost access to our device for  r-whitelakesd at 11:09 AM CDT 06/05/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1836.

Thank you,

Postmortem: Date & Time of Incident: 6/5/26 @ 8:06 AM

Duration: 42 minutes

Technician(s): Barry

Review Date:  6/5/2026

Brief Summary:  Beginning at 8:06 AM on 6/5/2026, a power event had caused an outage at Wisconsin Lutheran High School.

Root Cause: Local Power Eve

Resolved: This incident has been resolved.

Identified: Hello,

We are seeing alarms have cleared as of 8:49 AM.

Logs on the router indicate this outage was due to a local power event.

Identified: We are continuing to work on a fix for this issue.

Identified: Hello,

Beginning at 8:06 AM on 6/5/26, WiscNet has observed alarms indicating the Wisconsin Lutheran High School is down.

Postmortem: Date & Time of Incident: 6/5/2026 1:08 AM

Duration: 9 hours 59 minutes

Technician(s): Connor/Jim

Review Date: 6/8/26

Brief Summary: School went down. Logs show the network port went down

Root Cause: Network Event

Resolved: The DNS request was addressed by the engineering team. Service restored 6/5/2026 at 11:27:57 AM.

Investigating: Hello,

For the DNS update request we have an engineer taking a look at it now.

We will provide more updates as soon as we have them.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Starting at 1:04 am we observed a loss of connection to our onsite equipment for your circuit.

At this time we advise power cycling all onsite equipment.

Due to a policy change on GLS's end we are unable to open a ticket with them on your behalf. In order for a ticket to be opened you will have to contact them and open a ticket using your GLS site ID of 3220, or give consent for us to open a ticket on your behalf. They can be contacted at 866.558.1920.

Please reach out with any questions.

Thank you,

Postmortem: The WISCDOT fiber maintenance has been completed. This maintenance was planned. The stated end time for the BOREAS website was 3pm. We did not see alarms clear on one end until 4:22pm.

Resolved: Hello,

As of 4:22 pm CST we have see alarms clear at the site. The fiber replacement work has been completed and they are now hands off. Please check your equipment and let us know if you have any questions.

Thanks,

Identified: Our provider continues their work. There is no ETR at this time.

Identified: Hello,

Our provider reports they will be replacing a span of fiber on I894 at 60th St in Milwaukee, WI.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: Hello,

We are seeing circuit 401339 as down at 9:21 AM due to a network event and are currently investigating.

Postmortem: Date & Time of Incident: 5/26/26 at 9:31AM

Duration: 13 days

Technician(s): Octavia/Jim

Review Date: 6/8/28

Brief Summary: Equipment was rebooted onsite to restore service on Te0/0/3, circuit 400585.

Root Cause: bgp alarm

Resolved: This incident has been resolved.

Investigating: We are continuing to see this down. Our monitoring indicates this is a BGP issue. Please verify power to the site & your equipment on-site.

If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

The TEACH ID for this circuit is 1312.

Investigating: We are continuing to see this down. Our monitoring indicates this is a BGP issue. Please verify power to the site & your equipment on-site.

If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

The TEACH ID for this circuit is 1312.

Investigating: We are continuing to see this down. Please verify power to the site & your equipment on-site.

If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

The TEACH ID for this circuit is 1312.

Resolved: We are seeing this circuit back up.

Investigating: We saw the router at Bowler SD go down at 6:37 pm cst. We have observed power outages in the Shawano area. We will continue to monitor the outage.

Resolved: Hello,

A scheduled TEACH failover testing maintenance for a single circuit had unexpected impact from approx. 6:39am to 6:50am. TEACH is investigating the root cause, all services have been restored.

Please reach out with any questions.

Thank you,

Resolved: Hello,

As of 9:44 pm CST we have seen the alarms clear on this circuit. Please let us know if you have any questions.

Thanks,

Monitoring: Hello,

Update to previous email:

We've detected an outage on your service starting around 8:44PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761.

Apologies for any confusion

Investigating: At 8:48pm we saw the router at the Harford J1 school district go down. We are reaching out to the LMP to get a ticket created. Please reach out if you have any questions.

Thanks,

Resolved: Hello,

At this time we are seeing services restored.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Starting at 7:08 am we observed our onsite device go down.

At this time we are requesting onsite power and equipment verification.

Due to a policy change on GLS's end we are unable to open a ticket with them on your behalf. To get a ticket open you can contact them at 1.866.558.1920 and use your site ID of 1179, or you can give us consent to open a ticket on your behalf.

Please reach out with any questions.

Thank you,

Resolved: This incident has been resolved.

Identified: Hello,

We observe this restored as of 12:40 PM. Feel free to reach out if you are observing any further issues.

Identified: Hello,

We are observing 400279 down. Please verify power and equipment on-site and reach out if further assistance is needed.

Resolved: Hello,

We observe restored as of 10PM on 6/5.

Feel free to reach out if any further assistance is needed.

Identified: Apologizes for the confusion, as the previous status page made for this event got accidentally updated and closed with the wrong information.

James with Edgerton School District has informed WiscNet of the identified fiber and power outage currently impacting the site.

For any questions or concerns, please reach out to the WiscNet NOC.

Resolved: Hello,

We are observing connection to equipment for fortakinsonsd down. We have reached out to the provider and in order to proceed further, on-site power and equipment will need to be verified.

Hello,

We observe restored after splicing complete. We are receiving -9.17 dBm. Feel free to reach out if anything further is needed.

External

Fiber splicing has been completed. Can you check the WiscNet equipment for light levels?

Brevity Disclaimer: Sent from my mobile phone.

On Sat, Jun 6, 2026, 8:01 AM <[email protected]> wrote: Identified - 1 component affected - Hello, We are observing connection to... ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

WiscNet

[2245050] fortatkinsonsd - down New incident: Identified Hello, We are observing connection to equipment for fortakinsonsd down. We have reached out to the provider and in order to proceed further, on-site power and equipment will need to be verified. Time posted Jun 6, 08:01 CDT Components affected Fort Atkinson School District

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The School District of Fort Atkinson Board does not discriminate on the basis of race, color, religion, national origin, ancestry, creed, pregnancy, marital status, parental status, sexual orientation, sex (including transgender status, change of sex or gender identity), or physical, mental, emotional, or learning disability (“Protected Classes”) in any of its student programs and activities.

CONFIDENTIALITY NOTICE:This communication and any documents, files, or previous e-mail messages attached to it, constitute an electronic communication within the scope of the Electronic Communication Privacy Act, 18 USC 119. This communication may contain non-public, confidential, or legally privileged information intended for the sole use of the designated recipient(s). The unlawful interception, use or disclosure of such information is strictly prohibited. If you are not the intended recipient or have received this communication in error, please notify the sender immediately by reply email or by telephone and delete all copies of this communication, including attachments, without reading, forwarding or saving them electronically. As a public entity, all electronic communications with the School District of Fort Atkinson are subject to the open records laws of the State of Wisconsin.

Resolved: This incident has been resolved.

Identified: Hello,

We observe restored after splicing complete. We are receiving -9.17 dBm. Feel free to reach out if anything further is needed.

Identified: External

Fiber splicing has been completed. Can you check the WiscNet equipment for light levels?

Brevity Disclaimer: Sent from my mobile phone.

On Sat, Jun 6, 2026, 8:01 AM <[email protected]> wrote: Identified - 1 component affected - Hello, We are observing connection to... ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

WiscNet

[2245050] fortatkinsonsd - down New incident: Identified Hello, We are observing connection to equipment for fortakinsonsd down. We have reached out to the provider and in order to proceed further, on-site power and equipment will need to be verified. Time posted Jun 6, 08:01 CDT Components affected Fort Atkinson School District

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The School District of Fort Atkinson Board does not discriminate on the basis of race, color, religion, national origin, ancestry, creed, pregnancy, marital status, parental status, sexual orientation, sex (including transgender status, change of sex or gender identity), or physical, mental, emotional, or learning disability (“Protected Classes”) in any of its student programs and activities.

CONFIDENTIALITY NOTICE:This communication and any documents, files, or previous e-mail messages attached to it, constitute an electronic communication within the scope of the Electronic Communication Privacy Act, 18 USC 119. This communication may contain non-public, confidential, or legally privileged information intended for the sole use of the designated recipient(s). The unlawful interception, use or disclosure of such information is strictly prohibited. If you are not the intended recipient or have received this communication in error, please notify the sender immediately by reply email or by telephone and delete all copies of this communication, including attachments, without reading, forwarding or saving them electronically. As a public entity, all electronic communications with the School District of Fort Atkinson are subject to the open records laws of the State of Wisconsin.

Identified: Hello,

We are observing connection to equipment for fortakinsonsd down. We have reached out to the provider and in order to proceed further, on-site power and equipment will need to be verified.

Resolved: We are observing services restore at 8:05PM CDT 6/5/2026.

Outage Duration: 80 minutes

Reason for Outage: We observe an uptime on the device of 1hour 45minutes, indicating this went down due to power.

Investigating: The WiscNet NOC has lost access to our device for Thorp School District at 6:45PM CDT 6/5/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact Charter Business for 24x7/outages/incidents at 888-812-2591.

Resolved: Apologizes for the confusion, as this status page got accidentally updated and close.

Monitoring: Apologizes for the confusion, as this status page got accidentally updated and close.

Investigating: The WiscNet NOC has lost access to our device for Edgerton School District at 8:52PM CDT 6/5/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact Charter Business for 24x7/outages/incidents at 888-812-2591.

Resolved: This incident has been resolved.

Investigating: We are observing alarms indicating this site is down at this time. Please verify power to the device and all equipment is properly and securely cabled. If further assistance is needed please open a ticket with GLS at 1.866.558.1920