WiscNet Status

Monitoring: Greetings, The services have been restored and we are seeing no issues. This ticket will be resolved.

Investigating: Our partner provider has reached out and advised that they are dispatching field engineers to investigate this outage further. There is no tech ETA at this time.

Please reach out to the WiscNet NOC if you have any questions regarding this incident.

608-442-6761, option 1

[email protected]

Investigating: We are seeing Wiscnet equipment at Denmark SD & Berlin SD as offline at this time. Please verify that all power and equipment is functioning onsite, or let us know if this is due to any maintenance work on your end.

Please reach out to the WiscNet NOC if you have any questions regarding this incident.

608-442-6761, option 1

[email protected]

Monitoring: Greetings,

Please be advised that we have verified that services have been restored. Please let us know if you have further questions or issues.

Investigating: The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1 [email protected]

Monitoring: Greetings,

We observed a brief interruption if your service, but it has since restored. We continue to await your response.

The WiscNet NOC acknowledges your report of an ongoing outage impacting your site.

After a detailed investigation, the NOC has confirmed that our equipment on site is up without issue at this time. Equipment on site can reach, and be reached by, our backbone equipment on the network, and can ping out to non-network addresses without issue.

Additionally, we are seeing MAC addresses being learned on the member handoff port.

At this time, the NOC sees no issues with our equipment or network.

Please verify if this outage remains ongoing, and if so please advise what steps have been taken at the location to restore services.

The NOC will hold this case pending your response.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC 608-442-6761 option 1 [email protected]

Monitoring: Greetings,

The WiscNet NOC acknowledges your report of an ongoing outage impacting your site.

After a detailed investigation, the NOC has confirmed that our equipment on site is up without issue at this time. Equipment on site can reach, and be reached by, our backbone equipment on the network, and can ping out to non-network addresses without issue.

Additionally, we are seeing MAC addresses being learned on the member handoff port.

At this time, the NOC sees no issues with our equipment or network.

Please verify if this outage remains ongoing, and if so please advise what steps have been taken at the location to restore services.

The NOC will hold this case pending your response.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC 608-442-6761 option 1 [email protected]

Investigating: Greetings,

The WiscNet NOC acknowledges your report of an ongoing outage impacting your site.

After a detailed investigation, the NOC has confirmed that our equipment on site is up without issue at this time. Equipment on site can reach, and be reached by, our backbone equipment on the network, and can ping out to non-network addresses without issue.

Additionally, we are seeing MAC addresses being learned on the member handoff port.

At this time, the NOC sees no issues with our equipment or network.

Please verify if this outage remains ongoing, and if so please advise what steps have been taken at the location to restore services.

The NOC will hold this case pending your response.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC 608-442-6761 option 1 [email protected]

Monitoring: NOC will hold ticket pending client to advise if any work or maintenance is taking place.

Thank you.

Monitoring: NOC will hold ticket pending client to advise if any work or maintenance is taking place.

Thank you.

Investigating: NOC will hold ticket pending client to advise if any work or maintenance is taking place.

Thank you.

Investigating: Greetings,

We have seen your equipment go offline at 11:17 CST 5/27/25. Please advise of any on-going maintenance works or if none are being performed, please verify power and equipment on-site. Please reach out to the WiscNet NOC if you have any questions or concerns regarding this ticket.

Thank you.

Investigating: Greetings,

The reported issue of slow upload speed is being investigated. Additional updates will be provided as they are available. Thank you.

Investigating: Greetings,

We are seeing some alarms on your equipment and would like you to check on it and let us know if you are seeing any issues. Thank your for your time.

Investigating: Greetings,

We are seeing some alarms on your equipment and would like you to check on it and let us know if you are seeing any issues. Thank your for your time.

Investigating: Greetings,

Thank you for verifying the status of your equipment. The NOC is currently investigating the issue and will provide an update as soon as one is available.

Investigating: The WiscNet NOC is currently seeing the router onsite as unreachable at this time. Please verify power and equipment on site and report back to us for further investigation into the issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Resolved: Greetings. At this time, all member sites appear restored. Please let us know if your service remains down. We have been informed that this was related to multiple power outages across the state. We are resolving our case to monitor for 24 hours. Thank you.

Monitoring: Greetings. At this time, all member sites appear restored. Please let us know if your service remains down. We have been informed that this was related to multiple power outages across the state. We are resolving our case to monitor for 24 hours. Thank you.

Investigating: Greetings,

Our engineers are currently investigating the issue and you will receive an update shortly with further information.

Thank you

Investigating: Greetings,

The Wiscnet NOC is aware of a larger outage that is impacting your location. Our engineers are currently investigating the issue and you will receive an update shortly with further information.

Thank you

Investigating: Greetings,

The Wiscnet NOC is aware of a larger outage that is impacting your location. Our engineers are currently investigating the issue and you will receive an update shortly with further information.

Thank you

Investigating: Greetings,

The Wiscnet NOC is aware of a larger outage that is impacting your location. Our engineers are currently investigating the issue and you will receive an update shortly with further information.

Thank you

Investigating: Greetings,

The Wiscnet NOC is aware of a larger outage that is impacting your location. We are investigating the root cause of this outage and will provide updates as they become available.

Thank you

Resolved: The WiscNet NOC observes no issues currently affecting services for Waterford Union High School. We will be resolving our ticket on this matter. If you are still experiencing any issues please let us know. Thank you.

Monitoring: The WiscNet NOC observes no issues currently affecting services for Waterford Union High School. We will be resolving our ticket on this matter. If you are still experiencing any issues please let us know. Thank you.

Monitoring: Greetings,

The WiscNet NOC has investigated a report that Waterford Union HS is down.

At this time, the NOC sees that equipment on site is up/reachable without issue. Our findings rule out a device reboot / site power event, and the NOC sees no indication of network instability on the site equipment or the WiscNet backbone.

As this time, the NOC sees no standing issue.

Please verify if your service is restored at this time.

The NOC will hold this case for 24 hours pending your response. If none is received, we will proceed to ticket closure.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC 608-442-6761 option 1 [email protected]

Resolved: Greetings. All services show as restored at this time. This ticket will be resolved to monitor 24 hours. Please let us know if any issues remain active. Thank you.

Monitoring: Greetings. All services show as restored at this time. This ticket will be resolved to monitor 24 hours. Please let us know if any issues remain active. Thank you.

Investigating: We are seeing the WiscNet router located at Norwalk-Ontario-Wilton School District is currently unreachable. Please verify power to the WiscNet router and any provider equipment, and let us know if any further assistance is needed.

Resolved: Greetings, We are seeing alarms cleared and services restored. We will be resolving this ticket.

Monitoring: Greetings, We are seeing alarms cleared and services restored. We will be resolving this ticket.

Investigating: Greetings,

Beginning 05/29/2025 23:18:01 CDT, the WiscNet NOC received alarms indicating that equipment associated with this location is unreachable.

The NOC sees equipment is unreachable at this time.

In order to facilitate further investigation into this event, please verify that equipment on site is powered on and properly cabled.

The NOC will hold pending your response.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC 608-442-6761 option 1 [email protected]

Resolved: Greetings, We are now seeing alarms have cleared and services are up.

Monitoring: Greetings, We are now seeing alarms have cleared and services are up.

Investigating: Greetings,

Our partner provider reports they have isolated where the damage is located. We have no ETR at this time, more updates to follow. We appreciate your patience.

Investigating: Greetings,

Our partner providers are currently still isolating where the damage is located. We have no ETR at this time. We appreciate your patience.

Investigating: Greetings,

Techs are still working on isolating the outage. We will share any new updates as soon as they become available. We apologize for the inconvenience and appreciate your patience and understanding.

Thank you.

Investigating: Greetings,

Techs continue to work to resolve outage. We will share any new updates as soon as they become available. We apologize for the inconvenience and appreciate your patience and understanding.

Thank you.

Investigating: Greetings,

Techs are still working on isolating the outage. We will share any new updates as soon as they become available. We apologize for the inconvenience and appreciate your patience and understanding.

Thank you.

Investigating: Your circuit has been linked to a larger scale outage. Currently techs are in the process of isolating the cause. We will supply further updates as they become available.

Investigating: Greetings,

Our engineers are currently investigating the issue and you will receive an update shortly with further information. Thank you.

Investigating: We are seeing the WiscNet router located at Salem School District is currently unreachable. Please verify power to, and power-cycle the WiscNet router and any provider equipment on site, and let us know if any further assistance is needed.

Resolved: Greetings,

Thanks for the confirmation. This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

Thank you.

Monitoring: Greetings,

Thanks for the confirmation. This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

Thank you.

Investigating: Mukwonago School District personal let us know they are aware of an issue on site and are working to correct it. we see the ping alarms have cleared. Please confirm you are all clear on site.

Investigating: We are seeing the WiscNet router located at Mukwonago School District is currently unreachable. Please verify power to the WiscNet router and any provider equipment on site, and let us know if any further assistance is needed.

Investigating: We are seeing the WiscNet router located at Mukwonago School District is currently unreachable. Please verify power to the WiscNet router and any provider equipment on site, and let us know if any further assistance is needed.

Investigating: Greetings,

We are seeing the edge device at 605 W. Veterans Way(updated), Mukwonago, WI 53149. Can you please verify the network equipment on site has power?

Thank you

Resolved: The WiscNet NOC is now seeing the router onsite as reachable. This ticket will now be resolved.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Monitoring: The WiscNet NOC is now seeing the router onsite as reachable. This ticket will now be resolved.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Investigating: The WiscNet NOC is currently seeing the router onsite as unreachable at this time. Please verify power and equipment on site and report back to us for further investigation into the issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Investigating: The WiscNet NOC is currently seeing the router onsite as unreachable at this time. Please verify power and equipment on site and report back to us for further investigation into the issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Resolved: Team,

We are seeing that services have restored. As such, we have resolved this ticket.

Thank you

Monitoring: Team,

We are seeing that services have restored. As such, we have resolved this ticket.

Thank you

Investigating: Greetings,

We have talked to the Provider and they are seeing connection to the site but would like to have you check the equipment that is attached to the Juniper to see if they have any lights on them and please let us know.

Thank you,

Investigating: Greetings,

We have talked to the Provider and they are seeing connection to the site but would like to have you check the equipment that is attached to the Juniper to see if they have any lights on them and please let us know.

Thank you,

Investigating: Greetings,

We have talked to the Provider and they are seeing connection to the site but would like to have you check the equipment that is attached to the Juniper to see if they have any lights on them and please let us know.

Investigating: Greetings, We have talked to the Provider and they are seeing connection to the site but would like to have you check the equipment that is attached to the Juniper to see if they have any lights on them and please let us know.

Investigating: Greetings,

The NOC observed the connection to the network equipment on site went down. Please verify power and equipment on site and reply to the NOC regarding what was found.

Thank you

Investigating: Greetings,

The NOC observed the connection to the network equipment on site went down. Please verify power and equipment on site and reply to the NOC regarding what was found.

Thank you,

Investigating: Greetings,

The NOC observed the connection to the network equipment on site went down. Please verify power and equipment on site and reply to the NOC regarding what was found.

Thank you,

Resolved: This incident has been resolved.

Monitoring: Greetings,

The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify equipment on site as soon as possible and contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1 [email protected]

Thank you.

Monitoring: The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1 [email protected]

Monitoring: The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1 [email protected]

Monitoring: The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1 [email protected]

Monitoring: The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1 [email protected]

Monitoring: The WiscNet NOC is now seeing the equipment onsite as reachable. As there are no further issues, the NOC will resolve, and hold this ticket 24 hours for monitoring.

Please contact the WiscNet NOC if you have any further questions.

Monitoring: The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1 [email protected]

Monitoring: The WiscNet NOC is now seeing the equipment onsite as reachable. As there are no further issues, the NOC will resolve, and hold this ticket 24 hours for monitoring.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1 [email protected]

Investigating: The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1 [email protected]