WiscNet Status

Resolved: This incident has been resolved and we will continue to monitor the affect services for any further issues.

Monitoring: Affected sites have recovered and appear stable after equipment swap. Leaving open for continued monitoring.

Identified: WiscNet engineers have identified an equipment failure in Madison and are dispatching with a replacement unit. Updated affected members list.

Investigating: We are investigating with our provider and will update as soon as we have further information.

Investigating: We are continuing to investigate this issue.

Investigating: We have opened investigations with an upstream provider and will be reaching out when we have more information.

Investigating: We are reaching out to inform you of a mass network event affecting your site which we began to observe as of approximately 05:13 AM CDT this morning. We are currently investigating this issue.

Postmortem: Date & Time of Incident: 3/20 00:00 CT - 2:40 CT

Duration: 00:00 CT - 2:40 CT

Technician(s): Jordan, Devin, Jake

Review Date: 3/20

Brief Summary: Observed a number of ports alarm which was determined to be related to high CPU usage. The usage returned to normal levels.

Resolved: This incident has been resolved.

Monitoring: Service restored at approx 2026-03-20 02:41:29 CDT. Continuing to work with the vendor to confirm the root cause of the FPC issue. Service impact was approx 2.5 minutes from 02:39:01 to 02:41:29, impact may have been slightly longer as protocols came up.

Investigating: The chassis FPC was unresponsive and is currently being rebooted. A ticket is being opened with the vendor to troubleshoot.

Investigating: WiscNet on-call staff is currently troubleshooting high FPC usage on a router in Eau Claire impacting circuits 2653, 401329, 401237, 2745, 401024, 400346, 2709, 2716, 2662, 401524, 2576, 401431, 401056.

Postmortem: Date & Time of Incident: 3/20 00:00 CT - 2:40 CT

Duration: 00:00 CT - 2:40 CT

Technician(s): Jordan, Devin, Jake

Review Date: 3/20

Brief Summary: Observed a number of ports alarm which was determined to be related to high CPU usage. The usage returned to normal levels.

Resolved: This incident has been resolved.

Monitoring: Service restored at approx 2026-03-20 02:41:29 CDT. Continuing to work with the vendor to confirm the root cause of the FPC issue. Service impact was approx 2.5 minutes from 02:39:01 to 02:41:29, impact may have been slightly longer as protocols came up.

Investigating: The chassis FPC was unresponsive and is currently being rebooted. A ticket is being opened with the vendor to troubleshoot.

Investigating: WiscNet on-call staff is currently troubleshooting high FPC usage on a router in Eau Claire impacting circuits 2653, 401329, 401237, 2745, 401024, 400346, 2709, 2716, 2662, 401524, 2576, 401431, 401056.

Postmortem: Date & Time of Incident: 3/20 00:00 CT - 2:40 CT

Duration: 00:00 CT - 2:40 CT

Technician(s): Jordan, Devin, Jake

Review Date: 3/20

Brief Summary: Observed a number of ports alarm which was determined to be related to high CPU usage. The usage returned to normal levels.

Resolved: This incident has been resolved.

Monitoring: Service restored at approx 2026-03-20 02:41:29 CDT. Continuing to work with the vendor to confirm the root cause of the FPC issue. Service impact was approx 2.5 minutes from 02:39:01 to 02:41:29, impact may have been slightly longer as protocols came up.

Investigating: The chassis FPC was unresponsive and is currently being rebooted. A ticket is being opened with the vendor to troubleshoot.

Investigating: WiscNet on-call staff is currently troubleshooting high FPC usage on a router in Eau Claire impacting circuits 2653, 401329, 401237, 2745, 401024, 400346, 2709, 2716, 2662, 401524, 2576, 401431, 401056.

Postmortem: Date & Time of Incident: 3/16 11:19AM-8:37PM CT

Duration: 11:19AM-8:37PM CT

Technician(s): Jake

Review Date: 3/17

Brief Summary: The provider experienced a fiber cut on their network, affecting this site. The cut was repaired and the site restored.

Root Cause:

Fiber cut

Resolved: This incident has been resolved.

Monitoring: We observed the site restore by 8:37PM CDT 3/16/2026. The provider has concluded work.

Identified: Our provider continues to actively splice. No time frame has been provided for repairs efforts.

At this time, please confirm if services have restored. We will continue to follow-up with our provider until full repairs and handsoff have been provided.

Identified: Our provider is observing some restoration on impacting services. Repair efforts by construction crews in the field remain on-going.

No ETR at this time.

Identified: Splicing efforts continue. Crews are splicing both sides. There has been no change in the ETR of 10:00PM CDT, but will most likely be extended due to the amount splice work.

The cause of the fiber cut is not known at this time. Once repairs have been made, an RFO will be shared by our provider with more details.

Please call into the NOC at any time for questions.

Identified: Splicing has started. Our provider has a 266 count fiber to splice. The specific damage location is at the intersection of Folsom and North Clairemont.

ETR remains 10:00PM CDT, but may change due to the amount of work needing to be done.

Identified: Our provider has been advised by the construction teams that splicing is ready to commence within approximately 10 minutes.

Identified: Fiber has been prepped for splicing. ETR remains at 10:00PM CDT.

Identified: The provider is prepping fiber for repairs. A new line is being placed and additional support in en-route. An ETR of 10:00PM CDT has been provided for repairs.

Identified: Our provider has teams in the field that have located damaged and they are gathering the necessary resources to repair the issue. Due to the damaged line crossing a multi lane highway they are also awaiting traffic control.

Investigating: The provider has identified this site is impacted by a fiber cut they are experiencing. They are working to isolate damages and repair to restore service. More updates to come as we learn more.

Investigating: The provider continues work isolating the issue and repair efforts are underway. We will provide new information as we receive but please reach out if you have any questions or concerns.

Investigating: The provider is aware of an outage and is currently investigating. We will continue to update as we learn more.

Investigating: Hello. Today at 11:19 CT we observed our device at the Cornell School District become unreachable. Please verify that there is power to building and power to the equipment. Note any alarm lights and power cycle devices if applicable.

The WiscNet NOC will contact the provider on your behalf and update this page with information. Thank you.

Postmortem: Date & Time of Incident: 3/20 00:00 CT - 2:40 CT

Duration: 00:00 CT - 2:40 CT

Technician(s): Jordan, Devin, Jake

Review Date: 3/20

Brief Summary: Observed a number of ports alarm which was determined to be related to high CPU usage. The usage returned to normal levels.

Resolved: This incident has been resolved.

Monitoring: Service restored at approx 2026-03-20 02:41:29 CDT. Continuing to work with the vendor to confirm the root cause of the FPC issue. Service impact was approx 2.5 minutes from 02:39:01 to 02:41:29, impact may have been slightly longer as protocols came up.

Investigating: The chassis FPC was unresponsive and is currently being rebooted. A ticket is being opened with the vendor to troubleshoot.

Investigating: WiscNet on-call staff is currently troubleshooting high FPC usage on a router in Eau Claire impacting circuits 2653, 401329, 401237, 2745, 401024, 400346, 2709, 2716, 2662, 401524, 2576, 401431, 401056.

Postmortem: Date & Time of Incident: 3/20 00:00 CT - 2:40 CT

Duration: 00:00 CT - 2:40 CT

Technician(s): Jordan, Devin, Jake

Review Date: 3/20

Brief Summary: Observed a number of ports alarm which was determined to be related to high CPU usage. The usage returned to normal levels.

Resolved: This incident has been resolved.

Monitoring: Service restored at approx 2026-03-20 02:41:29 CDT. Continuing to work with the vendor to confirm the root cause of the FPC issue. Service impact was approx 2.5 minutes from 02:39:01 to 02:41:29, impact may have been slightly longer as protocols came up.

Investigating: The chassis FPC was unresponsive and is currently being rebooted. A ticket is being opened with the vendor to troubleshoot.

Investigating: WiscNet on-call staff is currently troubleshooting high FPC usage on a router in Eau Claire impacting circuits 2653, 401329, 401237, 2745, 401024, 400346, 2709, 2716, 2662, 401524, 2576, 401431, 401056.

Postmortem: Date & Time of Incident: 3/20 00:00 CT - 2:40 CT

Duration: 00:00 CT - 2:40 CT

Technician(s): Jordan, Devin, Jake

Review Date: 3/20

Brief Summary: Observed a number of ports alarm which was determined to be related to high CPU usage. The usage returned to normal levels.

Resolved: This incident has been resolved.

Monitoring: Service restored at approx 2026-03-20 02:41:29 CDT. Continuing to work with the vendor to confirm the root cause of the FPC issue. Service impact was approx 2.5 minutes from 02:39:01 to 02:41:29, impact may have been slightly longer as protocols came up.

Investigating: The chassis FPC was unresponsive and is currently being rebooted. A ticket is being opened with the vendor to troubleshoot.

Investigating: WiscNet on-call staff is currently troubleshooting high FPC usage on a router in Eau Claire impacting circuits 2653, 401329, 401237, 2745, 401024, 400346, 2709, 2716, 2662, 401524, 2576, 401431, 401056.

Postmortem: Date & Time of Incident: 3/20 00:00 CT - 2:40 CT

Duration: 00:00 CT - 2:40 CT

Technician(s): Jordan, Devin, Jake

Review Date: 3/20

Brief Summary: Observed a number of ports alarm which was determined to be related to high CPU usage. The usage returned to normal levels.

Resolved: This incident has been resolved.

Monitoring: Service restored at approx 2026-03-20 02:41:29 CDT. Continuing to work with the vendor to confirm the root cause of the FPC issue. Service impact was approx 2.5 minutes from 02:39:01 to 02:41:29, impact may have been slightly longer as protocols came up.

Investigating: The chassis FPC was unresponsive and is currently being rebooted. A ticket is being opened with the vendor to troubleshoot.

Investigating: WiscNet on-call staff is currently troubleshooting high FPC usage on a router in Eau Claire impacting circuits 2653, 401329, 401237, 2745, 401024, 400346, 2709, 2716, 2662, 401524, 2576, 401431, 401056.

Resolved: This incident has been resolved and we will continue to monitor the affect services for any further issues.

Monitoring: Affected sites have recovered and appear stable after equipment swap. Leaving open for continued monitoring.

Identified: WiscNet engineers have identified an equipment failure in Madison and are dispatching with a replacement unit. Updated affected members list.

Investigating: We are investigating with our provider and will update as soon as we have further information.

Investigating: We are continuing to investigate this issue.

Investigating: We have opened investigations with an upstream provider and will be reaching out when we have more information.

Investigating: We are reaching out to inform you of a mass network event affecting your site which we began to observe as of approximately 05:13 AM CDT this morning. We are currently investigating this issue.

Resolved: This incident has been resolved and we will continue to monitor the affect services for any further issues.

Monitoring: Affected sites have recovered and appear stable after equipment swap. Leaving open for continued monitoring.

Identified: WiscNet engineers have identified an equipment failure in Madison and are dispatching with a replacement unit. Updated affected members list.

Investigating: We are investigating with our provider and will update as soon as we have further information.

Investigating: We are continuing to investigate this issue.

Investigating: We have opened investigations with an upstream provider and will be reaching out when we have more information.

Investigating: We are reaching out to inform you of a mass network event affecting your site which we began to observe as of approximately 05:13 AM CDT this morning. We are currently investigating this issue.

Resolved: This incident has been resolved and we will continue to monitor the affect services for any further issues.

Monitoring: Affected sites have recovered and appear stable after equipment swap. Leaving open for continued monitoring.

Identified: WiscNet engineers have identified an equipment failure in Madison and are dispatching with a replacement unit. Updated affected members list.

Investigating: We are investigating with our provider and will update as soon as we have further information.

Investigating: We are continuing to investigate this issue.

Investigating: We have opened investigations with an upstream provider and will be reaching out when we have more information.

Investigating: We are reaching out to inform you of a mass network event affecting your site which we began to observe as of approximately 05:13 AM CDT this morning. We are currently investigating this issue.

Resolved: This incident has been resolved and we will continue to monitor the affect services for any further issues.

Monitoring: Affected sites have recovered and appear stable after equipment swap. Leaving open for continued monitoring.

Identified: WiscNet engineers have identified an equipment failure in Madison and are dispatching with a replacement unit. Updated affected members list.

Investigating: We are investigating with our provider and will update as soon as we have further information.

Investigating: We are continuing to investigate this issue.

Investigating: We have opened investigations with an upstream provider and will be reaching out when we have more information.

Investigating: We are reaching out to inform you of a mass network event affecting your site which we began to observe as of approximately 05:13 AM CDT this morning. We are currently investigating this issue.

Resolved: This incident has been resolved and we will continue to monitor the affect services for any further issues.

Monitoring: Affected sites have recovered and appear stable after equipment swap. Leaving open for continued monitoring.

Identified: WiscNet engineers have identified an equipment failure in Madison and are dispatching with a replacement unit. Updated affected members list.

Investigating: We are investigating with our provider and will update as soon as we have further information.

Investigating: We are continuing to investigate this issue.

Investigating: We have opened investigations with an upstream provider and will be reaching out when we have more information.

Investigating: We are reaching out to inform you of a mass network event affecting your site which we began to observe as of approximately 05:13 AM CDT this morning. We are currently investigating this issue.

Postmortem: Date & Time of Incident: 3/20 00:00 CT - 2:40 CT

Duration: 00:00 CT - 2:40 CT

Technician(s): Jordan, Devin, Jake

Review Date: 3/20

Brief Summary: Observed a number of ports alarm which was determined to be related to high CPU usage. The usage returned to normal levels.

Resolved: This incident has been resolved.

Monitoring: Service restored at approx 2026-03-20 02:41:29 CDT. Continuing to work with the vendor to confirm the root cause of the FPC issue. Service impact was approx 2.5 minutes from 02:39:01 to 02:41:29, impact may have been slightly longer as protocols came up.

Investigating: The chassis FPC was unresponsive and is currently being rebooted. A ticket is being opened with the vendor to troubleshoot.

Investigating: WiscNet on-call staff is currently troubleshooting high FPC usage on a router in Eau Claire impacting circuits 2653, 401329, 401237, 2745, 401024, 400346, 2709, 2716, 2662, 401524, 2576, 401431, 401056.

Resolved: This incident has been resolved and we will continue to monitor the affect services for any further issues.

Monitoring: Affected sites have recovered and appear stable after equipment swap. Leaving open for continued monitoring.

Identified: WiscNet engineers have identified an equipment failure in Madison and are dispatching with a replacement unit. Updated affected members list.

Investigating: We are investigating with our provider and will update as soon as we have further information.

Investigating: We are continuing to investigate this issue.

Investigating: We have opened investigations with an upstream provider and will be reaching out when we have more information.

Investigating: We are reaching out to inform you of a mass network event affecting your site which we began to observe as of approximately 05:13 AM CDT this morning. We are currently investigating this issue.