WiscNet Status

Investigating: We have investigated with our transport provider. Our transport provider is seeing no outages or maintenance events and is able to get into their device and verify that the handoff port facing Wiscnet is down and not receiving traffic. Please look at investigating and verifying power and equipment at the location. Please reach out to us with any findings or if you have any further questions.

Investigating: We are currently investigating this issue. At this time please see about verifying power and equipment onsite as we open an investigation with our transport provider for any issues.

Resolved: Hello,

At this time the maintenance has been completed.

Please reach out with any questions.

Thank you,

Monitoring: Hello,

We have followed up with our provider and this was caused by a software maintenance they are preforming.

The window is set to end at 7 am.

We will follow up after the window for hands off, and will make sure services have restored.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Starting around 12:30 am we observed our edge devices go down.

At this time we are investigating this outage.

Please reach out with any questions.

Thank you,

Resolved: Alarms have cleared as of 4:52PM CST. Please let us know if you have any questions. We will continue to monitor as normal.

Investigating: We are continuing to investigate this issue.

Investigating: At 4:05PM CST, we are observing alarms for Wonewoc-Union Center School District.

Resolved: Hello,

This site has been restored as of 12:58 PM CST.

Thank You,

Investigating: Hello,

I have called the LMP and got a ticket opened for investigation.

We will update you once we know more.

Thank You,

Investigating: Hello,

We observed this go down at 10:00 AM CST.

We will investigate this issue and update you as soon as we know more.

Thank You,

Resolved: We reached out to GLS and were able to confirm with them as well as from our end that this circuit is back up and passing traffic.

Please reach out if you are still experiencing issues or have any questions.

Thank you,

Identified: Hello,

At this time we are still observing this circuit as down. We have followed up with GLS and escalated this case to expedite the recovery.

No new ETR has been provided.

Please reach out with any questions.

Thank you,

Identified: Hello,

GLS states the technician is still enroute, and their projected ETR remains at 1:00AM CST.

Identified: Hello,

The technician is still enroute, no change to the ETR.

Identified: Hello,

GLS reports the field technician is still enroute, however they were able to provide a rough ETR of 1:00AM.

Investigating: Hello,

GLS has stated they have identified a faulty transponder card at one of the main offices. There is a technician enroute now to investigate.

Investigating: Hello,

GLS is still investigating, however they have identified this service to be correlated to a higher, widespread outage which they are still identifying. Once they have more information we will continue to update you. More to come.

Investigating: Hello,

GLS has already created ticket 11889515 for this issue. They are further investigating now. More to come.

Investigating: Hello,

We're currently investigating an event affecting your service. We have opened ticket 2191378 and we will be opening a ticket with GLS shortly.

Resolved: This incident has been resolved.

Investigating: Hello,

We saw all alarms cleared and services restored around 7 am on 1/9

Please reach out with any questions.

Thank you,

Investigating: Hello,

The WiscNet NOC has contacted GLS on your behalf and opened ticket 11886526, for additional information, please reach out to the GLS NOC at 1.866.558.1920.

We will continue investigations and will provide updates as soon as we have them.

Thank you,

Investigating: Hello,

We are currently observing a loss of connection to the edge router for your circuit.

We are currently investigating this issue, while we investigate is it possible to get onsite power and equipment verification?

Please reach out with any questions.

Thank you,