WiscNet Status

Postmortem: Date & Time of Incident: 11:28 AM on 2/27

Duration: 2 hours 24 minutes

Technician(s): Barry

Review Date: 2/27/26

Brief Summary: Beginning at 11:28 AM on 2/27, we are observing Adams-Friendship School District down.

Root Cause: This is a Teach/GLS site, so issue seems to have been on their end.

Resolved: This incident has been resolved.

Investigating: Hello,

We are seeing the site has restored as of 1:52 PM on 2/27.

Investigating: Hello,

The WiscNet NOC has lost access to our device for Adams-Friendship School District at 11:28 AM on 2/27. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Date & Time of Incident: 2/27 from 8:01 AM to 8:18 AM

Duration: 17 minutes

Technician(s): Barry

Review Date: 2/27

Brief Summary: From 8:01 AM to 8:18 AM, alarms indicated Spencer School District had went down. This appears to have been due to a power or equipment reboot.

Root Cause: Power/Equipment reboot.

Resolved: Hello,

Outage was due to a power outage or equipment reboot.

Services have been stable.

Investigating: Hello,

From 8:01 AM to 8:18 AM on 2/27/26, alarms were observed indicating Spencer School District was down.

Subsequent investigation shows the device on site had lost power or been rebooted during that timeframe.

Services appear to be stable over the last 2 hours since.

Postmortem: Date & Time of Incident: 2/25/2026 @ 7:42 PM CST

Duration: 33 minutes

Technician(s): Ben L

Review Date: 2/26/2026

Brief Summary: Beginning at 7:42 PM CST on 2/26/26, alarms had indicated the Southwest Wisconsin Technical College had went down. Services had restored at 8:15 PM CST on 2/26/26 and have remained up over the last 12 hours.

Root Cause: Cause not known, but our equipment uptime would seem to rule out a power event.

Resolved: Hello,

This has remained alarm free over the last 12 hours.

Let us know if there are any lingering issues.

Monitoring: Hello,

At 8:15 pm we saw services restore to the site. Please check your equipment. We will continue to monitor the issue.

Thanks,

Investigating: Hello,

We observed alarms at this site at 7:42 PM CST. We will reach out to the provider to investigate. Please let us know if you have any questions

Thanks,

Postmortem: Date & Time of Incident: 2/24/2026 @ 8:10 AM CST

Duration: 1 hour and 40 minutes

Technician(s): Ian Amborn

Review Date: 2/24/2026

Brief Summary: The WiscNet NOC received an update from the local provider, that Marinette County has disconnected the service.

Root Cause: Member has disconnected the site

Resolved: Hello,

Per our LMP and their local provider it seems this circuit was disconnected to move on to another alternative option.

Thank You

Investigating: Hello,

We have opened a ticket with the provider for investigation at this time.

We will update you once we know more.

Thank You,

Investigating: Hello,

We are observing alarms for Marinette County.

We will contact our LMP at this time and update you with what we find.

Thank You,

Postmortem: Date & Time: Began at 12:24AM CST 2/24 ended at 3:32AM CST

Time: 105 Minutes

Technicians: Tim B.

This outage was caused by an un-notified maintenance.

Resolved: Good morning,

Upon further investigation, this outage was caused due to an un-notified maintenance being performed by our local carrier. We have seen services stable since 3:32AM CST this morning.

Investigating: We are seeing these devices down again at this time and are reengaging TEACH.

Investigating: Hello,

Starting at 12:14 am we observed a loss of connection to multiple edge devices.

At this time we are investigating this issue.

Please reach out with any questions.

Thank you,

Postmortem: Date & Time of Incident: 2/23/2026 9:32 AM

Duration: 12 hours 22 minutes

Technician(s): Zach/Julio/Jim

Review Date: 2/24/26

Brief Summary: Site went down due to provider outage

Root Cause: Provider Outage

Resolved: Hello,

The WiscNet NOC observed the site restoring at 2/23/2026 9:54:12 PM.

Monitoring: We are seeing this circuit back up. We will be following up with GLS for an RFO on this.

Investigating: The GLS provider ticket has been escalated to level 4 and is still pending an update on their investigation.

The WiscNet NOC has contacted GLS on your behalf and opened ticket 11980690, for additional information, please reach out to the GLS NOC at 1.866.558.1920.

Investigating: Hello,

The GLS provider ticket has been escalated to level 3 and is still pending an update on their investigation.

The WiscNet NOC has contacted GLS on your behalf and opened ticket 11980690, for additional information, please reach out to the GLS NOC at 1.866.558.1920.

Thank you,

Investigating: Hello,

The ticket with the GLS provider has been escalated to level 2 and is pending an update on their investigation.

The WiscNet NOC has contacted GLS on your behalf and opened ticket 11980690, for additional information, please reach out to the GLS NOC at 1.866.558.1920.

Thank you,

Investigating: We are continuing to look into this issue and there are open investigations at this time.

Investigating: The WiscNet NOC has lost access to our device for Southwest Technical College at 09:32 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

Investigating: We are currently investigating this service which we observed going down at approximately 09:32 AM CST this morning.

Postmortem: On February 23rd at approximately 6:45 AM CT we observed the on site device become unreachable. Through troubleshooting, the connection was successfully restored, with alarms clearing on 2/24 at approximately 12:33 PM CT.

Resolved: This incident has been resolved.

Monitoring: Hello. As of 12:33 CT today we observed the device connection, as well as services restore. Please reach out if you need anything, or have any questions or concerns.

Investigating: Hello,

GLS states they're still trying to confirm LEC information, we're continuing to escalate and push for a resolution.

Thank you,

Investigating: Hello,

GLS is working with one of their client managers to get updated LEC information, we will continue to push for more information and progress towards a resolution.

Thank you,

Investigating: Hello,

We continue to push for updates or any information that GLS can provide, they confirm they continue to escalate the issue. Once any information becomes available, we will update you.

Thank you,

Investigating: Hello,

GLS has internally escalated this matter for further investigation. We have no further information available at this moment.

The WiscNet NOC contacted GLS on your behalf and opened ticket 11981115 last night, for additional information, please reach out to the GLS NOC at 1.866.558.1920. The prior ticket ID was closed, and further tracking will be handled in 11981115.

Thank you,

Investigating: The WiscNet NOC contacted GLS on your behalf and opened ticket 11980520 last night, for additional information, please reach out to the GLS NOC at 1.866.558.1920.

Investigating: We have opened a ticket with teach. Their ticket ID is 11980520

Postmortem: Date & Time of Incident: Reported 2/22/2026 5:16 PM

Duration: 1 day

Technician(s): Jim

Review Date: 2/24/26

Brief Summary: A provider configuration change clear packet loss

Root Cause: Provider Issue

Resolved: Hello,

Packet loss was fixed when the local provider made a configuration change yesterday morning.

If you continue to see any further packet loss or have any additional questions, please contact WiscNet NOC.

Investigating: Good morning,

We have opened a ticket with GLS, 11979478. They are currently investigating the issue further. Kindly reach out to GLS for further updates.

Thank you!

Investigating: Opened a ticket with GLS they will investigate this issue during business hours tomorrow 2/23

Investigating: We are investigating the packet loss issue. Please reach out with any questions.

Postmortem: Eric Hammond States Wiscnet is testing with the customer on Friday. After testing the site restored near 3:19:09 PM on Friday, February 20th.

Resolved: Hello,

On Friday WISCNET was working with the district to test the connection. It restored 3:19:09 PM on Friday, February 20th.

Kind regards,

Investigating: The WiscNet NOC has lost access to our device for Genoa City J2 School District at 11:02 A.M on 2/20/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC

Investigating: Hello,

We observe the Customer premise equipment at the Genoa City J2 School District currently down. Please verify power to the equipment onsite, and that the equipment has lights.

Resolved: Hello,

We were updated this morning by Mike Eckert that an internal problem had been located and that the issue has been resolved. We will continue to monitor for any further drops.

Investigating: Hello,

We are investigating circuits 401433 and 401434 for the reported BGP drops on 02/26/2026 at 1:46 AM and at 7:50 AM CDT. We will update you when we learn more.

Resolved: Hello,

At this time the maintenance has been completed, and we are seeing services restored.

Please reach out with any questions.

Thank you,

Identified: Hello,

We observed this site go down shortly after midnight.

We were able to determine that this is impacted by a maintenance our provider is preforming. The window is set to end at 6 am CST, we will follow up after the window to confirm services are restored and the maintenance is hands off.

Please reach out with any questions.

Thank you,

Resolved: Hello,

We are seeing no issues since this circuit came back up. We are closing the ticket. Please let us know if you have any questions.

Thanks,

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Hello,

At 3:24 pm we observed an alarm at Menominee Indian DS 400554. At 3:44 pm the alarm cleared. We will continue to monitor the issue. Please reach out to us with any questions.

Thanks,

Resolved: Hello,

After troubleshooting with the provider and our engineering team, they determined there was a bad port upstream on our provider's network. These services have been moved and we've seen restoral.

Investigating: Hello,

Our provider and WiscNet engineer are onsite and are troubleshooting now.

Thank you,

Investigating: Hello,

We have a dispatch scheduled with the local provider to inspect the NNI of these sites with one of our WiscNet engineers for further investigation. ETA is between 3-4 PM.

Investigating: Hello,

Our LEC is planning another dispatch to preform further testing.

No ETA has been provided on the dispatch.

We will continue to reach out and will provide updates as soon as we have them.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Investigations with our LEC continue at this time.

We have continued to escalate and will continue to do so until this is resolved.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Investigations with our LEC continue at this time.

We have continued to escalate and will continue to do so until this is resolved.

Please reach out with any questions.

Thank you,

Investigating: We are continuing to investigate this issue.

Investigating: Hello,

The LEC's investigations continue at this time.

We have escalated this ticket again to try and expedite the resolution of this outage.

Please reach out with any questions.

Thank you,

Investigating: Hello,

We're continuing to investigate the LEC's configurations on a core node along this path, we'll continue to update you on our findings.

Investigating: Hello,

We continue to escalate and push for resolution however we're still working on isolation.

Investigating: Hello,

The last mile is having us reinvestigate with our engineering team to isolate the issue, more to come.

Investigating: Hello,

We continue to investigate and escalate this issue with LEC regarding their findings. There still is no ETR.

Thank you,

Investigating: Hello,

Our engineers have worked with the LEC's field technician and have helped isolate the issue to somewhere upstream with the LEC. They're reviewing their troubleshooting and testing results, they are unable to determine an ETR at this time and we'll continue to push for more information.

Investigating: Hello,

Our engineering team is still working with the field technician onsite, we cannot determine an ETR at this time, however we'll continue to push for information and resolution.

Investigating: Hello,

We are still investigating with the local provider. They have dispatched to one of the sites for further troubleshooting with our Engineering team.

Investigating: Updated affected members list.

Investigating: The provider continues their investigations and troubleshooting. Their internal teams work to determine the root cause of the issues observed and will update as more information is learned. We will continue to provide updates as we learn more as well. Thank you

Investigating: Through investigation it was discovered that at the time the local provider restored service to a separate location, we observed multiple other sites display impact. We have informed the local provider of this fact, and they are reviewing their network as we speak.

Investigating: Hello. We are continuing to work with the local provider as we continue to observe services affected. Currently we have engaged the local provider's engineering department to investigate their network for any issues. We will continue to follow up and update as we learn more information.

Investigating: Our provider is able to get into their equipment and are seeing the customer handoff port down for Tomahawk and is seeing no issues on their end with Cornell as they're seeing two way MACs. At this time they are requesting further investigation of customer equipment onsite at this time. Please reach out if you have any questions.

Investigating: Hello,

We have reached out to the provider and they are still investigating. No ETR currently.

Thanks,

Investigating: Hello,

The LEC is still investigating the core route these connections ride on, they have been unable to obtain an ETR.

Investigating: Hello,

We've opened a ticket with the local exchange carrier and they have escalated the issue to their engineering team for further investigation. We'll update you on their findings as information becomes available.

Investigating: Hello,

We're investigating an outage affecting your service, if there's any known power or maintenance events please reach out to (608) 442-6761.

Resolved: This incident has been resolved.

Investigating: Good morning,

Upon further investigation, Wiscnet is not observing any current or recent outages for this site on our network. If you are experiencing any further issues or have any further questions please don't hesitate to reach out!

Resolved: Our provider was able to repair the issue and we are seeing this circuit back up again.

Identified: Hello,

Our provider has found a failed power supply that they believe to be the issue. There is no ETR at this time.

Identified: Hello,

Our provider has identified a fiber cut that is effecting this service. There is no ETR at this time. We will update you again as soon as we have new information.

Investigating: Hello, we are currently seeing the Monroe School District as down. We will be following up in the morning to confirm power and equipment on site.

Resolved: We are seeing this site as back up and operational. We will continue to monitor the site as normal.

Investigating: The WiscNet NOC has contacted GLS on your behalf and opened ticket 11981248, for additional information, please reach out to the GLS NOC at 1.866.558.1920. The GLS Engineering team will be reaching out for power verification on site.

Investigating: At 2/23/2026 5:37 PM Central, we became aware of alarm indicating an outage impacting Lakeshore TC - Manitowoc Campus. Circuit 401332.

Resolved: This incident has been resolved.

Monitoring: Hello,

We are observing alarms clear and traffic stable since 2/23/2026 6:00:19 PM Central.

No update from GLS is available on the cause of the outage yet. If one becomes available, we will post it here for your review.

Thank you,

Investigating: Hello,

The WiscNet NOC has contacted GLS on your behalf and opened ticket 11949281, for additional information, please reach out to the GLS NOC at 1.866.558.1920. The GLS Engineering team is currently involved in investigation for this matter.

Thank you,

Investigating: Hello,

At 2/23/2026 4:44 PM Central, we became aware of alarm indicating an outage impacting Genoa City J2 School District. Circuit 400991.

While we begin an initial investigation, please verify power to the equipment.

Thank you,

Resolved: This incident has been resolved.

Monitoring: We have heard from the provider and they are hands off, we are currently waiting for an RFO.

Identified: GLS/Teach is ongoing in their restoration efforts currently but have not been given a hands-off confirmation so we shall continue to monitor this for now.

Identified: This issue has been identified and is currently being worked on. We have seen services as up without issue since approximately 10:30 AM CST this morning but have not been given the hands-off confirmation that the resolution has been completed yet. We will continue to monitor this.

Investigating: This issue is currently being investigated by GLS/Teach via their ticket of 11978027. We will continue to provide updates as we learn more.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating a impact to your services which began at approximately 09:145 AM CST. In the meantime please verify power and equipment on site.