WiscNet Status

Postmortem: Date & Time of Incident: 7-21-26 at 2 AM CST

Duration: 7 hours 4 minutes

Technician(s): Connor / Jim

Review Date: 7-21-26

Brief Summary: Maintenance extended past the maintenance window, causing an outage

Root Cause: Extended Maintenance

Resolved: Our fiber provider was able to resolve this issue. Services restored at 9:04 AM CST.

Investigating: Our provider reports that circuits remain down after the scheduled fiber maintenance and are investigating further.

Investigating: We are currently investigating an outage impacting multiple sites at this time. We will update as we learn more.

Thank you

Investigating: Thank you for reaching out to the WiscNet NOC regarding the slow speeds you are experiencing. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3200.

Postmortem: Date & Time of Incident: 7/21/2026

Duration:  5 hours

Technician(s):  Connor, Ian

Review Date: 7/21/2026

Brief Summary: Circuit was down due to a maintenance after Maintenance was completed services were still down.

Root Cause: Services were still down after maintenance was completed.

Resolved: Hello,

Our LMP is stating that all services have been restored as of 9:48 AM CST on 7/21/2026

Thank You,

Investigating: Our provider reports that circuits remain down after the scheduled fiber maintenance and are investigating further.

Investigating: Hello,

Following the maintenance event in ticket #2260190 we are still observing your circuit 401504 as down.

At this time we are working with our provider to restore the circuit as soon as possible.

Please reach out with any questions.

Thank you,

Investigating: Hello,

The WiscNet NOC has observed alarms indicating a loss of signal to the equipment at the Stoughton Area School District as of 3:10AM CDT 7/21/2026. We request that you verify power to the site and equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1594.

Thank you

Postmortem: Date & Time of Incident: 7/20/2026 12:06 PM
Duration: 54
Technician(s): Fue Khang
Review Date: 7/20/2026
Brief Summary: Alarms came in for Hartland-Lakeside J3 School District - 2724 at 12:05 PM. Cleared at 1:00 PM CST. Checked device and showed uptime of 26 minutes. Attributed to power outage in area.
Root Cause: Loss of power.

Resolved: This incident has been resolved.

Investigating: Hello,

The WiscNet NOC has lost access to our device for Hartland-Lakeside J3 School District at 12:06 PM CST. Please verify power to your site and the network equipment.

If you have any additional questions, please contact WiscNet NOC.

Thank you,

Postmortem: POST-MORTEM TEMPLATE
Date & Time of Incident: 7/20/2026 11:26 AM CST
Duration: 99
Technician(s): Lue Khang
Review Date: 7/20/2026
Brief Summary: Alarms came in for  Catholic Memorial High School - 400462 at 11:26 AM CST. They then cleared at 12:59 PM CST. Checking logs showed the network port went down and came back up.
Root Cause: Network port failure.

Resolved: This incident has been resolved.

Investigating: The WiscNet NOC has lost access to our device for Catholic Memorial High School at 11:24 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1962.

If you have any additional questions, please contact WiscNet NOC.

Investigating: We are currently investigating this issue.

Identified: The WiscNet NOC has lost access to our device for Catholic Memorial High School at 11:24 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1962. 

If you have any additional questions, please contact WiscNet NOC.

Investigating: The WiscNet NOC has observed BGP Neighbor Adjacency Changes on our device for Salem Area School District at 2:10am 7/20. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1471.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: The connection to GLS went down

Resolved: This incident has been resolved.

Investigating: The WiscNet NOC has observed alarms indicating a loss of connection to our device at Fall River School District at 07/18/26 at 5:58AM CDT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 467.

Postmortem: Date & Time of Incident: 7/20/26

Duration: 2 hours, 21 minutes

Technician(s): Brett, Payton

Review Date: 7/20/26

Brief Summary: WiscNet NOC lost access to the router for Waterford Library.

Resolved: Hello,

The WiscNet NOC observed alarms clear and access to our device restored at 9:40am on 7/17.

Identified: The WiscNet NOC has lost access to our device for Waterford Public Libary at 7:19 AM on 7/17/2026 . Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2415.

If you have any additional questions, please contact WiscNet NOC

Postmortem: Power restored to the site, alarms cleared at 6:27PM CDT 7/18/2026 and services restored.

Resolved: This incident has been resolved.

Investigating: The WiscNet NOC has lost access to our device for Medford School District at 07/16/26 at 3:37 pm Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0982.

Postmortem: Hello,

At 1:04pm CT we have regained access to our device at Freedom Area School District.

We will be closing the status page.

Thank you,

Resolved: Hello,

At 1:04pm CT we have regained access to our device at Freedom Area School District.

We will be closing the status page.

Thank you,

Identified: The WiscNet NOC has lost access to our device for Freedom School District at 07/16 7:54am CT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 519. 

If you have any additional questions, please contact WiscNet NOC.

Postmortem: POST-MORTEM TEMPLATE

Date & Time of Incident: 7:05 AM 7/16/2026
  Duration: 120
  Technician(s): Lue Khang, Connor Felton
  Review Date: 7/16/2026

Brief Summary: Device went down at 7:05 AM. Alarm cleared at 9:05 AM. After checking logs, the device was reconfigured which brought the device back up.

Root Cause: Device was reconfigured.

Resolved: This incident has been resolved.

Investigating: Hello,

Starting at 7:05 am we observed a loss of connection to our onsite equipment for your circuit.

At this time we are requesting onsite power and equipment verification.

Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened GLS can be contacted at 866-558-1920, and use your site ID of 2415.

Please reach out with any questions.

Thank you,

Postmortem: POST-MORTEM TEMPLATE

Date & Time of Incident: 7/15/2026 10:32 PM
  Duration: 713
  Technician(s): Jim Hamblin, Fue Khang
  Review Date: 7/16/2026

Brief Summary: Devices came into alarm at 10:32 PM on 7/15/2026 which was found to be due to a maintenance. After the maintenance, all circuits recovered except City of Madison. this was found to be due to a bad optic, which was changed and restored at 10:25 AM 7/16/2026.

Root Cause: Maintenance and Bad optic

Resolved: We are seeing circuit 400265 for the City of Madison as back up at 10:25 AM today. The issue was discovered to be a bad optic.

Identified: The tech onsite discovered a bad fiber. A splicer is en router to test and fix the bad fiber with an ETA around 1 hour.

Identified: We are still seeing the City of Madison as down, circuit 400265. After further investigation, this outage was discovered to be due to construction. A tech is en route to the site for further investigation. They have an ETA around 15 minutes.

Identified: Hello,

We continue to observed 1 circuit down after the maintenance.

We are currently working with our provider to investigate and restore the circuit.

Please reach out with any questions.

Thank you,

Identified: Hello,

At this time we have seen most of the alarms cleared and services restored.

We will reach out after 6 to confirm the maintenances status.

Thank you,

Identified: Hello,

Around 10:30PM WiscNet observed alerts indicating a widespread outage, after investigation this is a maintenance event on one of WiscNet's partner's network. This work is scheduled to end at 6:00AM.

Postmortem: Date & Time of Incident: 7/15 at 8:29 AM Central
Duration: 53 Minutes
Technician(s): Marcus
Review Date: 7/15

Root Cause: loss of power

Brief Summary: We lost access to the onsite device at 8:29 AM Central, after a power cycle the onsite device came back up at 9:22 AM Central.

Resolved: Hello,

The Wiscnet NOC observed alarms clear and services restore at 9:22 AM Central.

Investigating: Hello,

The WiscNet NOC has lost access to our device for Barron Area School District at 7/15, 8:29 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 121.   If you have any additional questions, please contact WiscNet NOC.

Postmortem: This outage was due to a fiber cut. The cut has been repaired and the circuit is work again.

Resolved: Hello,

We saw this site go down at 2:47 pm cst it came back up at 3:08 pm cst, but bounced several times, it became stable at 4:16pm cst; We are currently seeing it stable now. Please reach out to us if you have any questions.

Thanks,

Postmortem: The WiscNet NOC has observed connection restored at 2:03pm CT on 7/14.

Our device observed the link facing the school district have lower then expected network traffic.

Resolved: The WiscNet NOC has observed connection restored at 2:03pm CT on 7/14.

Our device observed the link facing the school district have lower then expected network traffic.

Identified: The WiscNet NOC has lost access to our device for Milton School District at 12:48pm CT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3230. 

If you have any additional questions, please contact WiscNet NOC.

Postmortem: The WiscNet NOC has observed connection restored at 12:19am CT on 7/14.
Our device observed the link facing GLS bounce.

Resolved: The WiscNet NOC has observed connection restored at 12:19am CT on 7/14.

Our device observed the link facing GLS bounce.

Identified: The WiscNet NOC has lost access to our device for KielSD at 7/14 10:59am CT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 772. 

If you have any additional questions, please contact WiscNet NOC.

Resolved: This incident has been resolved.

Identified: Hello,

The WiscNet NOC has lost access to our device for Hartland-Lakeside J3 School District at 12:06 PM CST. Please verify power to your site and the network equipment.

If you have any additional questions, please contact WiscNet NOC.

Thank you,

Resolved: This incident has been resolved.

Investigating: Hello,

The WiscNet NOC has lost access to our device for Belmont School Distract at 7/16, 0233 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 146.

If you have any additional questions, please contact WiscNet NOC

Thank you,

Resolved: This incident has been resolved.

Investigating: Hello,

We observed restored as of 7:43 AM. Device logs indicate on-site power issues.

Feel free to reach out to the WiscNet NOC if you hae any questions.

Investigating: Hello,

The WiscNet NOC has lost access to our device for Port Edwards School District at 7/15, 0658 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1347.

If you have any additional questions, please contact WiscNet NOC

Thank you,

Resolved: This incident has been resolved.

Investigating: Starting at 0039 Wiscnet observed alarms indicating a loss of connection to our devices. While we investigate, please verify all power and layer 1 connectivity and open a case with GLS by contacting their 24x7 NOC at 1-866-558-1920