WiscNet Status

Investigating: Hello,

We have noticed our connection to our device for the grantsburg school district is down. We are currently investigating the cause.

Thank you

Postmortem: This outage was due to a Boareas DOT maintenance

Resolved: Hello,

We are seeing these circuits restored. Please check your equipment and reach out to us if you have any questions.

Thanks,

Monitoring: Hello,

The maintenance window has passed and we still observe outages related to the maintenance. We are investigating further with our provider and will update as soon as we have further information.

Monitoring: Hello,

We are observing a network event between Milwaukee and Chicago that we have is confirmed due to a provider maintenance. We have received a window of 9AM-3PM. We are monitoring for restoration.

If you have any questions feel free to contact the WiscNet NOC at 608-442-6761.

Investigating: Hello,

The WiscNet NOC observed the secondary handoff port for City of De Pere at 9/16 8:49pm. Please let us know if there are any known network or power events impacting this service. We will continue to monitor and will send another update when alarms have cleared.

If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761.

Thank you,

Identified: GLS/TEACH has notified us the new juniper switch installation is now complete. They have verified the connection is working.

If you are still experiencing issues, please reach out to GLS/TEACH.

If you have any questions, please reach out to the Wiscnet NOC.

Thank you,

Investigating: Your GLS/TEACH ticket is 12417287. GLS/TEACH has the upgraded Juniper device staged and ready to ship over night.

If you have any further questions, Please reach out.

Investigating: The GLS/Teach managed Juniper device is failing. GLS/Teach is working to configure and install a replacement Juniper EX for your site. Please reach out to GLS/Teach to communicate and facilitate this replacement. Your Teach ID is 0719.

Identified: Hello,

At 5:35 AM we noticed r-dodgelandsd go down. Our provider has opened a ticket for this issue. While investigations are ongoing, please provide power and equipment verification onsite. We will continue to provide updates as we receive them.

Postmortem: Date & Time of Incident: 9/17 12:28 AM CST
Duration: 192
Technician(s): Fue Khang
Review Date: 9/17
Brief Summary: GLS notified us of alarms indicating loss of connection to site at 12:28 AM. GLS advised the connection re established at 3:41 AM.
Root Cause: Network port went down.

Resolved: This incident has been resolved.

Identified: Hello,

At 12:21 AM we noticed r-waukeshacofedlib go down. GLS/Teach has opened ticket 12416868 to track this issue. Your GLS/Teach ID is 1740. While investigations are ongoing, please verify power and equipment at the site. Please reach out with any questions.

Postmortem: Date & Time of Incident: 9/16 3:16am
Duration: 1 minute
Technician(s): Johnathon Laun
Review Date: 9/16

Brief Summary: AT&T maintenance

Resolved: This incident has been resolved.

Investigating: We are continuing to investigate this issue.

Investigating: Hello,

The WiscNet NOC has lost access to our device for Marion School District at 9/16 3:16am. This is due to a planned maintenance occurring on the Teach Network, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 944. We will continue to provide updates through this status page as well.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Date & Time of Incident: 11:31 AM 9/10
Duration: 6,064
Technician(s): Fue Khang
Review Date: 9/15
Brief Summary: Handoff port showed down at 11:31 AM 9/10. Customer advised this was due to internal work. Came back up at 4:35PM 9/14
Root Cause: Customer internal work.

Resolved: The WiscNet NOC has lost access to our device for Monroe School District at 9/10 1:11:31 AM. To assist with our investigation, please verify power to your site and the network equipment. We will be opening a ticket with the LMP on your behalf.

If you have any quesitons, please contact the WiscNet NOC at [email protected] or by phone at 608-442-6761.

We have reached out to the Last Mile Provider and they are advising they are seeing the handoff port for site Monroe School District - 2297 up. However, we are still currently seeing the handoff port down in our monitoring system. Please verify power and equipment on site. If there is a maintenance currently in progress that we are unaware of, please let us know.

If you have any quesitons, please contact the WiscNet NOC.

We are aware that the customer handoff port is currently offline.

If you have any questions, please reach out to the Wiscnet NOC.

Postmortem: Date & Time of Incident: 9/15 2:10am
Duration: 245 minutes
Technician(s): Johnathon Laun
Review Date: 9/15

Brief Summary: At 2:10am we observed only the handoff port go down and the firewall become unreachable at the Rosholt School District. Due to only the hand off port and being able to access the device on site this lead me to believe this was due to maintenance occurring at the school district which is why no GLS ticket was open.

Root Cause: Seems to be due to internal maintenance at the school as only the handoff went down

Resolved: This incident has been resolved.

Identified: Hello,

As of 6:15am we have observed traffic restore on the handoff port.

We will be closing out this status page now.

Thank you,

Investigating: Hello,

The WiscNet NOC has observed the handoff port on our device go down for Rosholt School District at 2:10am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1464.

If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761.

Thank you,

Postmortem: This issue was caused by a fiber cut on our provider’s network.

Resolved: Hello,

We are seeing services restored and the splice team is hands off with this issue as of 7:30PM. We will continue to monitor this as usual.

Identified: Hello,

Splicing remains in progress.

We do not have an ETR at this time.

Further updates will be provided as work progresses.

Identified: Hello,

Splicing remains in progress.

We do not have an ETR at this time.

Further updates will be provided as work progresses.

Identified: Hello,

Splicers are on site and working.

We have also dispatched another technician to Appleton for additional assistance.

At this time, an ETR is not yet available.

More updates will be provided as repair efforts continue.

Identified: Hello,

The splicer will be dispatching again this afternoon, but the expected ETA is around 1-2 PM due to the drive distance.

More updates will be provided as dispatch and repair efforts continue.

Identified: Hello,

Efforts to get another splicer are still ongoing.

At this time, an ETR is not available.

Further updates will be provided as we work to address this issue.

Identified: Hello,

Splice teams had to go home to rest and recuperate.

Our provider is working on getting new teams onsite to continue the repair.

We don't have an ETR.

Please reach out with any questions.

Thank you,

Identified: Hello,

Due to the ongoing weather and environmental conditions, the ETR for this outage is being moved to 3AM. We will update you again as soon as we receive new information.

Thanks,

Identified: Hello,

Crews on site are still working on repairing the damage. The ETR for this damage is still Midnight. We will update you again as soon as we receive new information.

Thanks,

Identified: Hello,

Repairs are still ongoing but due to weather conditions the ETR has been moved back to Midnight. We will update you again as soon as we receive new information.

Identified: Hello,

Repairs are still ongoing with this and our current ETR is 10PM Central. We will update you again as soon as we receive new information.

Identified: Hello,

Splicing has started on this issue and will need to be completed in two areas. We have a current ETR of 10PM Central.

Identified: Hello,

Work continues at the location of the damaged fiber. Due to the large-scale nature of the work needed to restore, this is estimated to continue into the evening hours.

Identified: Hello,

Work continues at the location of the damaged fiber. Due to the large-scale nature of the work needed to restore, this is estimated to continue into the evening hours.

Identified: Hello,

Work continues at the location of the damaged fiber. Due to the large-scale nature of the work needed to restore, this is estimated to continue into the evening hours.

Identified: Hello,

Techs on site report extensive damage fiber damage due to road work. Due to the large-scale nature of the work needed to restore, this is estimated to continue into the evening hours.

Identified: Hello,

We are investigating a fiber cut between DePere and Appleton, WI.

Further updates will be provided as we continue to work on a resolution.

Identified: Hello,

Beginning at 9:40 AM on 9/14, WiscNet has observed an ourage impacting the following site:

401154 - Ashwaubenon School District

We are actively investigating this outage and will update you further once we have new information available.

Postmortem: This issue was caused by a fiber cut on our provider network.

Resolved: This incident has been resolved.

Identified: Hello,

We are seeing services restored and the splice team is hands off with this issue as of 7:30PM. We will continue to monitor this as usual.

Identified: Hello,

Splicing remains in progress.

We do not have an ETR at this time.

Further updates will be provided as work progresses.

Identified: Hello,

Splicing remains in progress.

We do not have an ETR at this time.

Further updates will be provided as work progresses.

Identified: Hello,

Splicers are on site and working.

We have also dispatched another technician to Appleton for additional assistance.

At this time, an ETR is not yet available.

More updates will be provided as repair efforts continue.

Identified: Hello,

The splicer will be dispatching again this afternoon, but the expected ETA is around 1-2 PM due to the drive distance.

More updates will be provided as dispatch and repair efforts continue.

Identified: Hello,

Efforts to get another splicer are still ongoing.

At this time, an ETR is not available.

Further updates will be provided as we work to address this issue.

Identified: Hello,

Splice teams had to go home to rest and recooperate.

Our provider is working on getting new teams onsite to continue the repair.

We don't have an ETR.

Please reach out with any questions.

Thank you,

Identified: Hello,

Due to the ongoing weather and environmental conditions, the ETR for this outage is being moved to 3AM. We will update you again as soon as we receive new information.

Thanks,

Identified: Hello,

Crews on site are still working on repairing the damage. The ETR for this damage is still Midnight. We will update you again as soon as we receive new information.

Thanks,

Identified: Hello,

Repairs are still ongoing but due to weather conditions the ETR has been moved back to Midnight. We will update you again as soon as we receive new information.

Identified: Hello,

Repairs are still ongoing with this and our current ETR is 10PM Central. We will update you again as soon as we receive new information.

Identified: Hello,

Splicing has started on this issue and will need to be completed in two areas. We have a current ETR of 10PM Central.

Identified: Hello,

Work continues at the location of the damaged fiber. Due to the large-scale nature of the work needed to restore, this is estimated to continue into the evening hours.

Identified: Hello,

Work continues at the location of the damaged fiber. Due to the large-scale nature of the work needed to restore, this is estimated to continue into the evening hours.

Identified: Hello,

Work continues at the location of the damaged fiber. Due to the large-scale nature of the work needed to restore, this is estimated to continue into the evening hours.

Identified: Hello,

Tech on site reports extensive damage fiber damage due to road work. Due to the large-scale nature of the work needed to restore, this is estimated to continue into the evening hours.

Identified: Hello,

We are investigating a fiber cut between DePere and Appleton, WI.

Further updates will be provided as we continue to work on a resolution.

Identified: Hello,

Beginning at 9:40 AM on 9/14, WiscNet has observed an ourage impacting the following site:

401403 - Village of Ashwaubenon

We are actively investigating this outage and will update you further once we have new information available.

Identified: Hello,

At 5:27am on 9/14/26, WiscNet NOC has observed a loss of input traffic from the Member Handoff on port 2 for the Village of Greendale. Please verify power and equipment onsite, and reach out to the WiscNet NOC if you have any questions.

Identified: Hello,

At 5:27am on 9/14/26, WiscNet NOC has observed a loss of input traffic from the Member Handoff on port 2 for the Village of Greendale. Please verify power and equipment onsite, and reach out to the WiscNet NOC if you have any questions.

Identified: Hello,

At 5:27am on 9/14/26, WiscNet NOC has observed a loss of input traffic from the Member Handoff on port 2 for the Village of Greendale. Please verify power and equipment onsite, and reach out to the WiscNet NOC if you have any questions.

Postmortem: Date & Time of Incident: 4:01AM CDT - 6:49 AM CDT
Duration: 168 Minutes
Technician(s): Joey Stevens. Johnathon Laun
Review Date: 9/13

Root Cause: Provider network event.

Brief Summary: Outage due to a provider network event.

Resolved: Date & Time of Incident: 4:01AM CDT - 6:49 AM CDT Duration: 168 Minutes Technician(s): Joey Stevens. Johnathon Laun Review Date: 9/13

Root Cause: Provider network event

Brief Summary: Outage due to a provider network event

Investigating: Hello,

GLS has engaged their provider on this issue.

We will continue to monitor for any updates on this outage and provide updates as they become available.

Thank you,

Investigating: Hello,

Below is another school impacted by this event.

Oakfield - 1694

If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

Thank you,

Investigating: Hello,

The below schools also went down at 2:10am.

Hustisford - 675 Sacred Heart - 1617 River Valley - 1567

If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

Thank you,

Investigating: The following schools went down at 2:10am. and are being added to this status page. Deerfield - 344 Two rivers - 1674 Westfield - 1830 Walworth - 1984 Parkview - 1268 Mishicot - 1132 Lakemills - 3027 Elk hart - 430 Cesa05 - 1356 Cambridge - 238 Brillion - 206 Adams friendship - 5

If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

Investigating: Hello,

Starting at 1:58am the WiscNet NOC has observed a loss of connection to the below schools.

Chilton - 265 Dodgeville - 368 Reedsville - 1410 Oregon - 2605 Lodi - 3200

If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

Thank you,

Resolved: Hello,

We have investigated our equipment and have found no interface drops during the outage reported.

Investigating: Hello,

We have opened ticket #2292211 for this outage.

At this time we are seeing our onsite equipment up and passing traffic.

To get a provider ticket opened please contact GLS at 866.558.1920 and use your site code of 3184.

We will continue to investigate this outage.

Please reach out with any questions.

Thank you, Thank you,

Resolved: Hello,

At 12:21 AM we noticed r-waukeshacofedlib go down. Our provider has opened an investigation for this service. While investigations are ongoing, please verify power and equipment at the site. Please reach out with any questions.

Resolved: Hello,

Around 3:36 am we are seeing all services restored and alarms cleared.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Starting at 12:01am we observed your sites go down.

At this time we are requesting on site power and equipment verification.

If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920, and reference your site ID listed below.

Delavan-Darien School District - 3308 Genoa City J2 School District - 3182

Please reach out with any questions.

Thank you,

Resolved: Hello,

We saw the member port on circuit 400525 go offline for 10 minutes starting at 4:41PM. We are seeing the port back up and services restored. We will continue to monitor as usual.

Resolved: This incident has been resolved.

Identified: We are aware that the customer handoff port is currently offline.

If you have any questions, please reach out to the Wiscnet NOC.

Identified: We have reached out to the Last Mile Provider and they are advising they are seeing the handoff port for site Monroe School District - 2297 up. However, we are still currently seeing the handoff port down in our monitoring system. Please verify power and equipment on site. If there is a maintenance currently in progress that we are unaware of, please let us know.

If you have any quesitons, please contact the WiscNet NOC.

Identified: The WiscNet NOC has observed a loss of connection to your device at the handoff port for Monroe School District at 9/10 1:11:31 AM. To assist with our investigation, please verify power to your site and the network equipment. We will be opening a ticket with the LMP on your behalf.

If you have any quesitons, please contact the WiscNet NOC at [email protected] or by phone at 608-442-6761.

Resolved: Hello,

The WiscNet NOC has observed the handoff port on our device go down for Rosholt School District at 2:10am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1464.

If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761.

Thank you,

Hello,

As of 6:15am we have observed traffic restore on the handoff port.

We will be closing out this status page now.

Thank you,