WiscNet Status

Postmortem: Date & Time of Incident: 8/10 1:25 PM Central
Duration: 19 Minutes
Technician(s): Marcus
Review Date: 8/10

Root Cause: brief power supply issues.

Brief Summary: We lost access to our device at Lake Mills Area School District between 1:25 PM to 1:44 PM Central. Looking into the device logs, indicated our device experienced power supply issues during the time of the outage.

Resolved: Hello,

The WiscNet NOC observed alarms clear and services restore at 1:44 PM Central.

Investigating: Hello,

The WiscNet NOC has lost access to our device for Lake Mills Area School District at 8/10 1:25 PM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3027.   If you have any additional questions, please contact WiscNet NOC.

Thank you,

Postmortem: Date & Time of Incident: 9:26pm on 8/8/26

Duration: 36 hours, 31 minutes

Technician(s): Payton

Review Date: 8/10/26

Brief Summary: The WiscNet NOC observed alarms for the Rib Lake School District’s handoff port traffic.

Resolved: This incident has been resolved.

Monitoring: The WiscNet NOC has observed alarms clear at 0957 AM and will continue to monitor the circuit.

Investigating: The WiscNet NOC has received alarms indicating we are not receiving any traffic from the member handoff port for Rib Lake School District at 9:26pm on 8/8/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact the WiscNet NOC.

Investigating: Hello,

We've detected an outage on your service starting around 6:51PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761.

Thank you,

Postmortem: Power outage on-site.

Resolved: Hello,

We observe restoration of connectivity as of 4:38 PM. Uptime indicates a previous power issue on-site.

Feel free to reach out to the WiscNet NOC if you have any further questions.

Investigating: Hello,

We are currently observing loss of connectivity to our device for Shorewood School District - Circuit ID 401201.

We are investigating further, in the meantime please confirm power and equipment on-site, and reach out to the WiscNet NOC if any you have any questions.

Postmortem: Date & Time of Incident: 8/8 12:36 AM Central
Duration: 3310 Minutes
Technician(s): Marcus
Review Date: 8/10

Root Cause: network event

Brief Summary: We lost access to our device at the Paris J1 School District on 8/8 12:36 AM Central and services restored on 8/10 at 7:46 AM Central. The device logs indicate a network event on the upstream transport connection.

Resolved: Hello,

The Wiscnet NOC observed alarms clear and services restore at 7:46 AM Central.

Investigating: Hello,

Starting at 12:36 am we observed a loss of connection to our onsite equipment for your circuit.

At this time we are requesting onsite power and equipment verification.

Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened please contact them at 866-558-1920 and use your site ID of 751.

Please reach out with any questions.

Thank you,

Postmortem: Date & Time of Incident: 12:53 PM 8/7/2026
Duration: 59
Technician(s): Fue Khang
Review Date: 8/7/2026
Brief Summary: Alarms for device came in at 12:53 PM and cleared at 1:52 PM. Device showed an up time of 28 minutes.
Root Cause: Loss of power.

Resolved: This incident has been resolved.

Identified: The WiscNet NOC has lost access to our device for Hartford UHS School District at 12:53 PM CST. We have contacted the last mile provider and created trouble ticket # ECT90105030.

Please verify power to your site and the network equipment.

If you have any additional questions, please contact WiscNet NOC.

Identified: The WiscNet NOC has lost access to our device for Hartford UHS School District at 12:53 PM CST. Please verify power to your site and the network equipment.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Date & Time of Incident: 8/7/26 12:17am

Duration: 1 hour, 48 minutes

Technician(s): Devin, Payton

Review Date: 8/7/26

Brief Summary: WiscNet NOC lost access to our site router.

Resolved: Hello,

The WiscNet NOC regained access to our device onsite, and alarms have cleared.

Investigating: Hello,

The WiscNet NOC has lost connection to our equipment at the East Troy Community School District. Please verify power to your site and equipment. Should you suspect this to be a larger network incident and require further assistance, reach out to the GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this site is 3188.

If you have any additional questions, please contact WiscNet NOC.

Thank you,

Postmortem: The last mile provider experienced a network event from 1:53 to 3 PM.

Resolved: Hello,

We are observing these sites restored as of 3:08 PM.

If you have any additional questions, please contact WiscNet NOC.

Investigating: The WiscNet NOC is observing loss of visibility to multiple sites utilizing TEACH. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

Elmwood School District TEACH ID: 455 CESA08 TEACH ID: 535 Gillett School District TEACH ID:: 536 Wabeno Area School District TEACH ID: 1693

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Date & Time of Incident:  9:05am-2:00pm 8/6/2026
Duration:  295 Minutes
Technician(s):  Johnathon Laun
Review Date: 8/6/2026

Brief Summary: We lost connection to the school districts equipment at 9:05am

Root Cause: A Charter fiber cut caused the loss of connection to the School District

Resolved: Hello,

As of 2:00pm CT we are seeing a hands off from Charter on this circuit.

We will be closing this Status Page as we are again able to reach this device.

If you have any other questions feel free to reach out to the WiscNet.

Thank you,

Identified: Hello,

Starting at 9:05am the WiscNet NOC has observed a loss of connection to our device on site at the Ladysmith Hawkins Area School District.

We were reaching out to verify if there was any known working occurring on site.

If you have any questions please reach out to the WiscNet NOC at (608) 442-6761 option 1 or [email protected].

Thank you,

Postmortem: Date & Time of Incident: 8/6/26 0638 AM

Duration: 45 hours

Technician(s): Tim, Payton

Review Date: 8/10/26

Brief Summary: The WiscNet NOC lost access to our device onsite.

Resolved: The WiscNet NOC has observed all alarms clear and we have regained access to our device at Port Edwards School District at 3:38am on 8/8/26.

Identified: Hello,

The WiscNet NOC has lost access to our device for Port Edwards School District at 8/6, 0638 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1347.

If you have any additional questions, please contact WiscNet NOC

Thank you,

Postmortem: There was a fiber jumper that needed to be flipped.

Resolved: Hello,

This is now resolved as of 11:00AM. There was a fiber jumper that needed to be flipped.

Thank you,

Investigating: Hello,

Our local provider reports they are investigating further. There is no ETR yet at this time.

Investigating: We are currently seeing circuit 401533 as down. We are investigating the issue and will let you know more as soon as we have new information.

Postmortem: Date & Time of Incident: 8/5 10:47 AM Central
Duration: 75 Minutes
Technician(s): Marcus
Review Date: 8/5

Root Cause: power

Brief Summary: We lost access to our device onsite for the Wausaukee School District at 10:47 AM Central and our onsite device received alarms indicating an issue with a power supply. These alarms cleared at 12 PM Central restoring the service.

Resolved: Hello,

The Wiscnet NOC observed alarms clear and services restore at 12:05 PM Central.

Thank you,

Investigating: Hello,

The WiscNet NOC has lost access to our device for Wausaukee School District at 8/5, 10:47 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1786. 

If you have any additional questions, please contact WiscNet NOC.

Thank you, Marcus

Postmortem: Date & Time of Incident: 7:17 AM 8/5/2026
Duration: 46
Technician(s): Jordan Netzel, Fue Khang
Review Date: 8/5/2026
Brief Summary: Device alarmed at 7:17 AM. Device alarms cleared at 8:03 AM. Checking logs showed the network port went down and came back up.
Root Cause: Network port went down.

Resolved: This incident has been resolved.

Identified: Hello,

At 7:17 AM we noticed that Rosholt School District is down. At this time please reach out to GLS/Teach to open an investigation on this service. The site ID for this service is 1464. If you have any questions please reach out to us.

Postmortem: Date & Time of Incident: 8/5 at 5:39 am

 Duration: 3 hours 3 minutes

 Technician(s): Connor / Jim

 Review Date: 8/5

 Brief Summary: Logs show the network port went down.

 Root Cause: Network event

Resolved: This incident has been resolved.

Investigating: Hello,

Starting at 5:39 am we observed alarms that indicate your circuit is down.

At this time we are requesting onsite power and equipment verification.

Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened please contact GLS at 866.558.1920 and reference your site ID of 751.

Please reach out with any questions.

Thank you,

Postmortem: Ticket was opened in error, site is disconnected from the WiscNet service

Resolved: This incident has been resolved.

Investigating: The WiscNet NOC has lost access to our device for Plum City School District at 7:23PM CDT 8/4/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1340.

Postmortem: Date & Time of Incident:  8/3/2026 7:55PM CT
Duration:  21 Min
Technician(s):  Brett Schofield, Johnathon Laun
Review Date: 

Brief Summary: We observed the handoff port on the device at the school go down

Root Cause: We believe this to be due to maintenance occurring at the school as only the handoff port went down.

Resolved: The WiscNet NMC observed the member handoff port for Menominee Indian School District clear at 8:16:25 PM on 8/3/26.

Identified: The WiscNet NMC observes the mermber handoff port for Menominee Indian School District at 8/3/2026 7:55:13 PM. Please verify power to your site and the network equipment, and check the cabling for any issues. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 759.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Date & Time of Incident: 7/29 10:42 AM Central
Duration: 172 Minutes
Technician(s): Marcus
Review Date: 8/7

Root Cause: loss of power

Brief Summary: We lost access to our onsite device at the Medford Area Public School District, after a power cycle the service restored at 1:34 PM Central.

Resolved: Hello,

The Wiscnet NOC observed alarms clear and services restore on 7/29.

Identified: Hello, Our device has recovered and we are now able access our device. However, we are still seeing the handoff port down at this time. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0982.

If you have any additional questions, please contact WiscNet NOC.

Identified: The WiscNet NOC has lost access to our device for Medford Area Public School District at 10:42 AM CST on 7/29/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0982. 

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Date & Time of Incident: 7/28/2026 12:25 AM
Duration: 9,489
Technician(s): Fue Khang
Review Date: 8/3/2026
Brief Summary: Alarms came in at 7/28/2026 12:25 AM due to fiber damage resulting from severe weather. Alarms cleared at 8/3/2026 2:34 PM.
Root Cause: fiber damage due to severe weather

Resolved: This incident has been resolved.

Identified: Hello,

The off-net carrier has advised that the local splicing team has the cabling in the trailer and is actively preparing for restoration work. The splicing team will continue preparation and proceed with restoration efforts as work progresses. Additional updates will be shared as they become available.

Identified: Hello,

We are still seeing service as down after the storms from yesterday.

Please verify power to your site and the network equipment.

If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

The TEACH ID for this circuit is 1474.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Cause of Outage: Fiber Damage caused by severe weather

Resolved: Hello,

We observe restored yesterday, 8/7, at 2:35 AM.

Feel free to reach out to the WiscNet NOC if further assistance is needed.

Identified: Hello,

The off-net carrier has advised that the local splicing team has the cabling in the trailer and is actively preparing for restoration work. The splicing team will continue preparation and proceed with restoration efforts as work progresses. Additional updates will be shared as they become available.

Identified: Hello,

We are still seeing service as down after the storms from yesterday.

Please verify power to your site and the network equipment.

If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

The TEACH ID for this circuit is 1365.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Date & Time of Incident: 7/23 2 PM Central
Duration: 16980 Minutes
Technician(s): Marcus
Review Date: 8/5

Root Cause: Fiber Damage

Brief Summary: The point to point fiber connection was cut by a road crew on 7/23 causing an outage. After repair, the point to point connection restored on 8/4.

Resolved: This incident has been resolved.

Investigating: Hello,

We are now seeing port 4 as up. Are you aware of any work that caused the point to point connection to go down from 7/23 to 8/4?

Investigating: Hello,

We are still seeing port 4 down on Oregon School District router, this is labeled r-oregonsd-fes P2P ConnectPlus1. Please let us know if this is known work, if not reach out to 608-442-6761 opt 1 for further assistance.

Thank you,

Investigating: Hello,

We are still seeing port 4 down on Oregon School District router, this is labeled r-oregonsd-fes P2P ConnectPlus1. Please let us know if this is known work, if not reach out to 608-442-6761 opt 1 for further assistance.

Thank you,

Investigating: Hello,

We are still seeing port 4 down on Oregon School District router, this is labeled r-oregonsd-fes P2P ConnectPlus1. Please let us know if this is known work, if not reach out to 608-442-6761 opt 1 for further assistance.

Thank you,

Investigating: Hello,

We are still seeing port 4 down on Oregon School District router, this is labeled r-oregonsd-fes P2P ConnectPlus1. Please let us know if this is known work, if not reach out to 608-442-6761 opt 1 for further assistance.

Thank you,

Investigating: Hello,

We are reaching out for an update on this issue. We are still seeing port 4 down on Oregon School District router, this is labeled r-oregonsd-fes P2P ConnectPlus1. Please let us know if this is known work, if not reach out to 608-442-6761 opt 1 for further assistance.

Thank you,

Investigating: Hello,

We're reaching out as we're seeing the port 4 down on the Oregon School District router, this is labeled r-oregonsd-fes P2P ConnectPlus1. If this is expected please reach out to 608-442-6761 opt 1.

Thank you,

Resolved: This incident has been resolved.

Investigating: Hello,

Starting at 6:50 am we observed this site go down.

At this time we are requesting onsite power and equipment verification.

Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket open please contact them at 1.866.558.1920 and use your site ID of 1569.

Please reach out with any questions.

Thank you,

Resolved: Hello,

At this time we see all alarms cleared and services restored.

Please reach out with any questions.

Thank you,

Investigating: We are currently seeing circuit 400562 for Monarch Library Systems as down. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1508.

If you have any additional questions, please contact WiscNet NOC.

Resolved: The WiscNet NOC has lost access to our device for Hartford UHS School District at 12:53 PM CST. Please verify power to your site and the network equipment.

If you have any additional questions, please contact WiscNet NOC.  

The WiscNet NOC has lost access to our device for Hartford UHS School District at 12:53 PM CST. We have contacted the last mile provider and created trouble ticket # ECT90105030.

Please verify power to your site and the network equipment.

If you have any additional questions, please contact WiscNet NOC.

Resolved: Hello,

We are observing stable since 2:55 AM.

Feel free to reach out to the WiscNet NOC if you need any further assistance.

Investigating: We are currently investigating the cause of a large outage starting at 1153PM.

Resolved: Hello,

At 7:17 AM we noticed that Rosholt School District is down. At this time please reach out to GLS/Teach to open an investigation on this service. The site ID for this service is 1464. If you have any questions please reach out to us.