WiscNet Status

Investigating: Hello,

The Wiscnet NOC observed alarms for low traffic at Freedom Area School District. Please verify power to your site and the network equipment.

If you have any additional questions, please contact Wiscnet NOC.

Thank you,

Postmortem: The school district device restored.

Resolved: Hello,

At this time we are seeing all services restored.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Starting at 1:15 am we observed a loss of connection to our on site device for your circuit.

At this time we are requesting onsite power and equipment verification.

Due to a policy change within GLS we are unable to open a ticket on your behave. You can contact them at 1.866.558.1920 and use your site ID of 772 to open a ticket or give us consent to open a ticket on your behalf.

Please reach out with any questions.

Thank you,

Postmortem: Date & Time of Incident: 5/21 11:26 - 12:25 CT
Duration: 11:26 - 12:25 CT

Technician(s): Jake

Review Date: 5/21

Brief Summary: At 11:26 AM today we observed the device at the Whitefish Bay Dominican HS become unreachable. We then saw device connectivity restore as of 12:25 CT.

Resolved: This incident has been resolved.

Monitoring: We see device connectivity restored as of 12:25 CT. Please reach out if you experience any lingering issues.

Investigating: The WiscNet NOC has lost access to our device for Whitefish Bay Dominican HS on 5/21 at 11:26 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Power outage caused the circuit to go down. Power came back and the site services restored.

Resolved: Hello,

We saw the power outage clear and the site restore. Please check the equipment at the site and let us know if you have any questions.

Thanks,

Investigating: Hello,

At 7:14 pm CST we saw this circuit go down. We are seeing power outages in the area. Can you confirm power at the site?

Thanks,

Postmortem: Date & Time of Incident: 5/20/26 2:14pm

Duration: 48 minutes

Technician(s): Payton F

Review Date: 5/20/26

Brief Summary: Wiscnet lost access to our router onsite, and after restoral we observe an uptime of 27 days.

Resolved: Hello,

The WiscNet NOC observed all alarms clear at 3:02pm and we regained access to our router onsite. Our router has an uptime of 27 days.

Investigating: The WiscNet NOC has lost access to our device for Prairie Du Chien School District at 2:14pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1381.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Date & Time of Incident:5/19/26 @ 10:12am 

Duration: 0 minutes

Technician(s): Payton F

Review Date: 5/20/2026

Brief Summary: Fiber was moved, causing traffic alarms. Services remained functional.

Resolved: Hello,

The observed alarms were due to fiber being temporarily moved, and services are functioning properly.

Investigating: Hello,

The WiscNet NOC is observing good light transmit levels from Depere and Ashwaubenon, but are not receiving light on either end. We have engaged our Local Exchange Carrier, and they are investigating.

Investigating: Hello,

At 10:12am, the Wiscnet NOC observed alarms for an upstream connection going down, and were able to verify through a redundant connection that the site router is up, but one of the two connections is down. We are reaching out to our local exchange carrier for further troubleshooting.

Postmortem: The provider had a network outage that cleared at 5/19/2026 9:26:03 AM. Logs indicate no port bounces

Resolved: The provider stated the network event has been resolved, and traffic has returned to normal amounts.

Identified: Hello,

The last mile provider has an on-going network event in the area of Owen Withee Wisconsin and is currently investigating.

Investigating: Hello,

We see the connection for the Owen Withee School down, and we are investigating further. Please reach out and let us know if power is verified onsite.

Postmortem: Date & Time of Incident: 5/19/26 5:39pm

Duration: 1 day, 23 hours

Technician(s): Devin H, Payton F

Review Date: 5/22/26

Brief Summary: Flapping was observed on the site router, and the router was replaced.

Root Cause: Faulty Equipment

Resolved: Hello,

We have replaced the ASR920, and will continue to monitor.

Identified: Hello,

After the report of the ASR920 making internal noises and no LED alarms, we are working on configuring a replacement.

Investigating: Hello,

Logs on our router indicate the device is continually rebooting. We have escalated this ticket to our engineering team, are you aware of any power or UPS issues that might be causing the reboots?

Investigating: Hello,

We are reaching out because we have observed the device we monitor at Genoa City J2 School District flapping intermittently throughout the night. The device is up and passing traffic at this time.

Due to a policy change, we are not able to open a ticket with GLS to investigate without the consent of the customer. If you are interested in opening an investigation into this issue, please reach out to GLS using 1.866.558.1920.

Below is the Site ID:

Genoa City J2 School District - 400991

Thank you,

Postmortem: Alarms cleared on this at 2:31AM CDT and traffic is now passing as expected.

Issue cleared before isolation.

Resolved: Hello,

Alarms have cleared and services are now restored.

Please reach out if you have any questions.

Thank you

Investigating: Hello,

Starting at 1:06AM CDT we observed a loss of connection to our hand of devices for your circuit at the Almond-Bandcroft School District.

At this time we are requesting onsite power and equipment verification.

Due to a policy change within GLS we are unable to open a ticket with out your consent. They can be contacted at 1.866.558.1920. You can open a ticket with them, below are the site ID's. Please reach out with any questions.

Postmortem: Date & Time of Incident: 5/18/26 1:02AM

Duration: Multiple bounces, first down at 1:02AM CDT up since 5:29AM CDT.

Technician(s): Octavia G, Tim B

Review Date: 5/18/26

Brief Summary: Power issues at the site caused the device to loose power several times throughout the early morning.

Resolved: We have now seen services up and stable for the past several hours. Upon further review, the router on-site lost power multiple times last night, causing the outage.

Investigating: We are currently looking into this issue. While we investigate are you able to verify if there are any power or cable connectivity issues? Thank you

Postmortem: There were power outages in the area. The power has been restored to the area.

Resolved: Hello,

We have seen alarms clear at all site. Please reach out to us if you have any questions.

Thanks,

Investigating: We are continuing to investigate this issue.

Investigating: At 3:50 we observed an outage at the following locations

Lakeshore Technical College Mishicot School district Two Rivers School District

We have observed that their is a power outage in the area. We will monitor for power restoral.

Investigating: Hello,

Starting at 6:35 am we observed your interface TE0/0/3 go down.

Are you aware of any power events or maintenances that could have impacted this?

Please reach out with any questions.

Thank you,

Postmortem: Date & Time of Incident: 5/15/26 2:12pm

Duration: 53 minutes

Technician(s):  Payton F

Review Date: 5/15/26

Brief Summary: At 2:12pm, we lost access to our router. We regained access at 3:05pm and alarms cleared. Logs indicate our router lost power.

Root Cause: Loss of power

Resolved: This incident has been resolved.

Monitoring: Hello,

We have regained access to our router at 3:05pm and all alarms have cleared.

Investigating: The WiscNet NOC has lost access to our device for Lakeland Union High School at 2:12pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1125.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: After major flapping on the port facing GLS, the device onsite observe the handoff port restore and OSPF restore on May 18th at 3:09 PM

Resolved: Hello,

After major flapping on the port facing GLS, the device onsite observe the handoff port restore and OSPF restore on May 18th at 3:09 PM.

Investigating: Hello,

We are still seeing this site a down.

If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID ticket this circuit is 12130433. TEACH ID for this circuit is 772

If you have any additional questions, please contact WiscNet NOC.

Investigating: Our provider on this is still working on restoration. There is no ETR at this time.

Investigating: Our Last Mile Provider continues to work towards restoration, no ETR at this time.

Investigating: We are still waiting for updates from our provider on this issue. We will be reaching out again shortly for more information.

Investigating: We are currently waiting for an update from our provider on this issue. We will update you again as soon as we receive new information.

Investigating: Our provider will need to replace a card on their network to resolve this outage. They are currently working on getting a field tech for this. There is no ETR at this time.

Investigating: Hello,

Our Last Mile Provider states that they are continuing to investigate, but do not have an ETR for restoral at this time.

Investigating: Hello,

To correct the previous update, the TEACH ID for this circuit is 772. The TEACH ticket is 12130433.

Investigating: The WiscNet NOC has lost access to our device for Kiels School District at 4:47 am on 5/14/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 12130433.

If you have any additional questions, please contact WiscNet NOC.

Investigating: A ticket is open with GLS. Ticket number 12130433

Resolved: Hello,

At this time we are seeing all services restored.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Starting at 4:41 am we observed a loss of connection to our onsite equipment.

At this time we are requesting onsite power and equipment verification.

Due to a policy change on GLS's side we are unable to open a ticket on your behalf. They can be contacted at 1.866.558.1920 and your site ID is 1304. You can open a ticket with them or give us consent to open a ticket on your behalf.

Please reach out with any questions.

Thank you,

Resolved: This incident has been resolved.

Investigating: We are currently investigating. GLS has requested the customer open a ticket with them directly. While we investigate are you able to verify connectivity to the equipment and power? Thank you

Resolved: This incident has been resolved.

Investigating: GLS has requested that plum city opens a ticket with them directly. While we investigate further, please verify connectivity to on site equipment and that power is also to the equipment.

Resolved: Hello,

At this time we are seeing all alarms cleared and services restored.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Starting at 12:15 am we observed a loss of connection to our hand of devices for your circuits.

At this time we are requesting onsite power and equipment verification.

Due to a policy change within GLS we are unable to open a ticket with out your consent. They can be contacted at 1.866.558.1920. You can open a ticket with them, below are the site ID's. Please reach out with any questions.

Frederic School District: 517 Saint Croix Central School District: 609 Webster School District: 1806 Wrightstown Community School District: 1897

Thank you,

Resolved: Hello,

At this time the maintenance has been completed.

Thank you,

Investigating: Hello,

Starting at 1:24 am we lost connection to our onsite equipment.

Our provider has informed us that this is impacted by a maintenance that are preforming. The window ends at 6 am. We will follow up after the window to confirm your service is restored and the maintenance is complete.

Thank you,

Resolved: Hello,

At this time alarms have cleared and services have restored.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Our alarms for this site came back in.

As previously stated you can contact GLS at 866-558-1920, and your teach CID 368. You can open a ticket directly or you can give WiscNet consent to open a ticket with them as well.

Please reach out with any questions.

Thank you,

Resolved: Hello,

At this time all alarms have cleared and services have restored.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Starting at 1:00 am we lost connection to our onsite equipment on your circuit.

At this time we are requesting onsite power and equipment verification.

After onsite power and equipment has been confirmed please reach out to GLS at 866-558-1920 using your site ID of 347 to open a ticket or give consent for WiscNet to open a ticket on your behalf. We are requesting this due to a policy change on GLS's end that prevents us from opening a ticket for you.

Please reach out with any questions.

Thank you,

Resolved: Hello,

At this time all alarms have cleared and services have restored.

Please reach out with any questions.

Thank you,

Investigating: Hello,

We are unable to open a ticket with GLS due to a policy change with in GLS.

They can be contacted at 866-558-1920, and your teach CID 368. You can open a ticket directly or you can give WiscNet consent to open a ticket with them as well.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Starting at 12:30 am we observed a loss of connection to our onsite device for your circuit.

At this time we are requesting onsite power and equipment verification.

Thank you,

Resolved: Hello,

We are observing connection to router restored. Feel free to reach out if you are experiencing any further issues.

Investigating: The WiscNet NOC has lost access to our device for WoodruffSD at 3:05 PM CDT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 63.

If you have any additional questions, please contact WiscNet NOC.