WiscNet Status

Postmortem: Date & Time of Incident:  10/30/2026 @ 9:06 AM CST

Duration: 1 hr 10 minutes

Technician(s): Ian Amborn

Review Date:  10/30/2026

Brief Summary:  Saw alarms coming in that indicated the device on site was unreachable.

Root Cause:  Power. Device rebooted.

Resolved: This incident has been resolved.

Identified: Hello,

We called and left a message with the administration office of the Benton School.

GLS reports their site device went down during an OS upgrade, and requested their Juniper onsite to be rebooted to restore management and the circuit.

Please reach out to Wiscnet or GLS when able to work on rebooting the GLS Juniper onsite.

Kind regards

Identified: Hello,

The WiscNet NOC has lost access to our device for Benton School District at 1:44 PM on 10/29. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0157.

If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761.

Thank you,

Postmortem: Date & Time of Incident: 10/29 at 8:13 AM

Duration: 97 minutes

Technician(s): Jim

 Review Date: 10/29

 Brief Summary: The outage was due an issue with our local provider's network device that had to be rebooted.

 Root Cause: Local provider’s network device

Resolved: Hello,

We are seeing services restore at 9:50 AM today. Our local provider needed to reboot a device on their network.

Identified: Hello,

Our local provider is actively investigating. There is still no ETR yet.

Investigating: Hello,

We are working with our local provider for further investigation. There is no ETR yet at this time.

Investigating: Hello,

We are seeing a network event at 8:13 AM and are currently investigating.

Postmortem: Date & Time of Incident: 10/28/2026
Duration: 1
Technician(s): Fue Khang
Review Date: 10/28/2026
Brief Summary: Alarms indicating input traffic dropped to 0 bits at handoff. Customer is not experiencing any issues.
Root Cause: No issue found.

Resolved: This incident has been resolved.

Identified: Hello,

We do see this service as up. We see that input traffic has dropped to zero on the handoff port. Please let us know if you you are aware of anything. We will continue to monitor this service.

Investigating: Hello,

The WiscNet NOC observed a disconnect from the handoff port to the Milwaukee Institute of Art and Design site at 8:10 PM on 10/27 and are investigating. To assist with our investigation, please verify power to your site and the network equipment, then contact the WiscNet NOC at [email protected] or by phone at 608-442-6761.

Identified: Hello,

The WiscNet NOC observed a disconnect from the handoff port to the Milwaukee Institute of Art and Design site at 8:10 PM on 10/27 and are investigating. To assist with our investigation, please verify power to your site and the network equipment, then contact the WiscNet NOC at [email protected] or by phone at 608-442-6761.

Thank you,

Postmortem: Date & Time of Incident: 10:09 AM 10/27/26
Duration: 109
Technician(s): Fue Khang
Review Date: 10/27/26
Brief Summary: Alarms came in at 10:09 AM and cleared at 1:28 PM. Site advised they were experiencing a power loss.
Root Cause: Loss of power on site.

Resolved: We have seen these sites restore since 1:28 PM CST. At this time, if you are still experiencing issues, please reach out to the WiscNet NOC at [email protected] or by phone at 608-442-6761.

Thank you,

Identified: We are aware of a power issue at the following sites:

Brown County - 401008

Brown County - 2600

We will continue to monitor these sites for restoral. If you have any further questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761.

Investigating: Hello,

At 10:09 AM CST, the WiscNet NOC has lost access to our device for the following sites:

Brown County - 401008 Brown County - 2600 To assist with our investigation, please verify power to your site and the network equipment, then contact the WiscNet NOC at [email protected] or by phone at 608-442-6761.

Thank you,

Postmortem: Date & Time of Incident: 10/26/26 1:03 PM
Duration: 19
Technician(s): Fue Khang
Review Date: 10/26/26
Brief Summary: Alarms came in at 1:03 PM. Cleared at 1:22 PM. Logs show network port went down.
Root Cause: Network port down.

Resolved: This incident has been resolved.

Identified: Hello,

The WiscNet NOC has lost access to our device for CESA 9 at 1:03 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1657.

If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761.

Thank you,

Investigating: Hello,

GLS reports their provider has finished their troubleshooting, and the next step noted is to check cabling and to do more testing with the site contact (most likely outside of school hours).

GLS may reach out to you soon to do more onsite testing.

Kind regards,

Investigating: Hello,

The port will remain down as the provider, GLS, continues working to test and isolate service degradation. The provider will be completing more testing on the circuit over the coming days.

We will continue to send out notifications as we receive updates.

Kind regards,

Investigating: Hello,

Our provider reports the following update:

Testing has confirmed that the AT&T network interface and the local access provider's connection to the site are operational. The local access provider was able to reach the network interface device and reported the customer-facing port up, but observed limited traffic coming from the site. Because the original issue involves significant packet loss and throughput degradation rather than a complete loss of connectivity, additional validation is still needed before the investigation can be concluded.

Investigating: Hello,

The provider is continuing to investigate the issue by testing to isolate the issue.

Investigating: Hello,

The provider is continuing to investigate the issue by testing to isolate the issue.

Investigating: Hello,

GLS let us know they are investing circuit 401093 / GLS ID 3230.

We will let you know what GLS says as the investigation continues.

Kind regards,

Resolved: This incident has been resolved.

Identified: Hello,

The WiscNet NOC is observing low traffic for Medford School District at 8:11 AM 10/30. Please let us know if there are any known network or power events impacting this service. We will continue to monitor and will send another update when alarms have cleared.

If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761.

Thank you,

Resolved: We've confirmed completion of the maintenance event. Please reach out to us if you see further issues.

Monitoring: Hello,

From 1:26 AM to 1:34 AM we noticed the following sites go down: r-dodgelandsd r-hnrsd-rubicon r-hnrsd-neosho r-mayvillesd r-oconomowocsd

Further investigation with our provider indicates that this went down due to an unnotified maintenance. This maintenance is set to end at 6 AM. We will let you know when this maintenance is complete. If you have any questions please reach out to us.

Resolved: Hello,

At this time we are seeing all alarms cleared and services restored.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Starting at 12:06 am we observed the following sites go down:

Webster School District Prescott School District Shell Lake School District Frederic School District Flambeau School District

At this time we are requesting onsite power and equipment verification. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. Then uses your site ID listed below:

Webster School District - 1806 Prescott School District - 3127 Shell Lake School District - 1517 Frederic School District - 517 Flambeau School District -3208

Please reach out with any questions.

Thank you,

Resolved: Hello,

The WiscNet NOC has lost access to our device for South Milwaukee School District at 2:29am on 10/28. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3257.

If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761.

Thank you,

Hello,

At this time we are seeing all alarms cleared and services restored.

Please reach out with any questions.

Thank you,

Resolved: This incident has been resolved.

Identified: Hello,

At this time we are seeing all alarms cleared and services restored.

Please reach out with any questions.

Thank you,

Investigating: Hello,

The WiscNet NOC has lost access to our device for South Milwaukee School District at 2:29am on 10/28. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3257.

If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761.

Thank you,

Resolved: Hello,

The WiscNet NOC has lost access to our device for CESA 9 at 1:03 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1657.

If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761.

Thank you,