WiscNet Status

Postmortem: Date & Time of Incident: 5/1 8:31 - 8:41 AM CT

Duration: 8:31 - 8:41 AM CT

Technician(s): Jake

Review Date: 5/1

Brief Summary: Connection to our device onsite was lost, returning at 8:41. Logs showed a power loss.

Root Cause: Power

Resolved: This incident has been resolved.

Monitoring: We observed connection to the device restore at 8:41 AM. Please reach out to the WiscNet NOC if you have any issues.

Investigating: The WiscNet NOC has lost access to our device for Lakeshore TC - Manitowoc Campus on 5/1 at 8:31 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: The client handoff port stopped bouncing.

Resolved: Hello, we observed the client handoff port up and stable. Our logs indicated port flapping facing the device onsite.

Monitoring: Hello,

We are monitoring an alarm on the client handoff facing Pesi equipment. Please let us know if you have

Postmortem: Date & Time of Incident: 4/28/26 @ 12:15 CT

Technician(s): Payton F

Review Date: 4/30/26

Brief Summary: The device at the White Lake School District became unreachable. GLS was contacted, and we regained access to the device at 20:09 CT on 4/29/26. We have a device uptime of 16 weeks, 5 days.

Resolved: Hello,

The WiscNet NOC has regained access to our router, and observe an uptime of 16 weeks and 6 days.

Investigating: The issues on this circuit has been escalated with GLS.

Investigating: The WiscNet NOC has lost access to our device for Bridges Library System on 4/28 at 2:15 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: The interface connecting back to the WiscNet La Crosse hub.

Resolved: Hello, the circuit has been restored and functional.

Investigating: Hello,

Starting at 7:02 am we observed our client hand off port on our onsite device go down.

At this time we advise power cycling all onsite equipment and checking layer one connections.

Please reach out with any questions.

Thank you,

Postmortem: Loss of power, commercial power restored

Resolved: Hello,

We're seeing a restoral and this was related to a loss of power event.

Investigating: Hello,

We are currently seeing alerts for the router onsite, please verify power and reach out to 608-442-6761 if power is available onsite.

Postmortem: Date & Time of Incident: 4/27 3:16 PM

Duration: 20 hours and 52 minutes

Technician(s): Barry

Review Date: 4/29

Brief Summary: Provider outage, circuits needed to be moved to a new port

Root Cause: Provider outage

Resolved: All sites should now be up and running. WiscNet convinced the Spectrum technicians on site to move the circuits to another port, and after they completed that work the connections started to come back up.

WiscNet Leadership will press on Spectrum to meet about these incidents to avoid this from happening again

Investigating: Hello,

Spectrum continues their efforts to restore services.

They are currently working on some configuration issues and do not have an ETR as of yet.

We will update you further as work progresses.

Investigating: Hello,

Spectrum continues their investigation on site in Eau Claire, WI.

At this time, an ETR has not been made available.

Further updates will be provided as they continue to work to troubleshoot and resolve this outage.

Investigating: Spectrum technicians are on site in Eau Claire and working on the issue.

Investigating: Hello,

We are still working with the provider to find the issue. No ETR currently. We will update when we have more information.

Thanks,

Investigating: Hello,

We are still investigating the issue. No ETR currently. We will update when we have more information.

Thanks,

Investigating: Hello,

We currently are observing a mass outage with one of our providers. We will update you when we learn more.

Thank you,

Postmortem: We suspect this was caused from multiple power outages in the area.

Resolved: We are seeing this site restored and are also seeing multiple of the power issues in the area resolved as well.

Investigating: Hello, We are seeing the connection to our onsite device offline as of approximately 15:06 CDT this afternoon, and we are reaching out for additional verification onsite.

We are wondering if you are aware of any power events onsite or if our equipment has any odd flashing lights. We are also recommending the internet devices onsite be rebooted in case of issues. If you need any additional assistance please feel free to reach out.

Postmortem: Date & Time of Incident: 4/27 at 2:03pm

Duration: 14 hours and 57 minutes.

Technician(s): Ben/Payton

Review Date: 4/29

Brief Summary: Client hand off port was down and restored

Root Cause: Client handoff port was down

Resolved: The Wiscnet NOC is seeing the handoff port restore at 5 AM on 4/28.

Investigating: Hello,

The Wiscnet NOC has observed an alarm indicating a loss of connection on the Member Handoff port for Messmer Catholic at 2:03pm. Please verify power and equipment onsite.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Date & Time of Incident: 4/27 1:48 PM - 4/28 6:28 AM CT

Duration: 4/27 1:48 PM - 4/28 6:28 AM CT

Technician(s): Jake

Review Date: 4/28

Brief Summary: Multiple sites were observed experiencing brief connectivity issues. After investigations with the provider we observed sites stabilize with all sites remaining clear since the morning of 4/28.

Resolved: This incident has been resolved.

Monitoring: WiscNet has observed all sites remain stable with no further issues observed. Please reach out if you experience any further issues.

Investigating: The WiscNet NOC has observed all sites remain stable apart from Genoa City J2 School District, which has been showing bouncing issues. If you continue to experience issues, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

Investigating: We are only seeing issues currently with Genoa City J2 School District. We have escalated this case with GLS. More information to come.

Investigating: We are continuing to investigate this issue.

Investigating: We've observed the majority of the bouncing cease, with some issues still lingering. Investigations with TEACH remain on-going. They have made us aware of a higher level outage affecting some of the sites and will provide more information as they continue to investigate.

Investigating: We are currently observing multiple outages across the area. We're working with our local provider to investigate the issue further. We will continue to provide updates as we know more.

Investigating: We are seeing various TEACH/GLS sites bouncing in and out of alarm showing connectivity issues. We have contacted GLS for investigation and will update as we learn more information.

Postmortem: Device onsite had loss of power, and cold booted

Resolved: Hello, After monitoring, the device onsite restored and logs indicated the device Cold Booted due to loss of power.

Investigating: Hello, We are currently seeing the connection to our onsite device offline, and we are reaching out for additional verification onsite.

We are wondering if you are aware of any Power events onsite or if our equipment has any odd flashing lights. We are also recommending the internet devices onsite be rebooted incase of issues. If you need any additional assistance please feel free to reach out.

Postmortem: We observed alarms for r-genoacityj2sd and fw-genoacityjt2sd at approximately 13:57 CDT on 4/27/26. While we were creating a ticket for this issue we observed them both clear at approximately 14:06 CDT on 4/27/26. Our WiscNet Engineers have been informed of this and will look further into this to ensure the issue does not occur again.

Resolved: This incident has resolved.

Monitoring: Hello,

We are observing this issue as cleared as of approximately 14:06 CDT this afternoon. We will continue to monitor this.

Investigating: We are continuing to investigate this issue.

Investigating: Hello,

At 2/28/2026 13:57 PM Central, we became aware of alarm indicating an outage impacting Genoa City J2 School District. Circuit 400991.

While we begin an initial investigation, please verify power to the equipment.

Thank you,

Postmortem: Date & Time of Incident: 4/23/2026 at 1:57 AM

Duration: 20 hours and 8 minutes

Technician(s): Talia/Hadley/Dylan/Jim

Review Date: 4/29

Brief Summary: Local provider network event caused multiple sites to go down

Root Cause: Local provider has a configuration issues that caused a network event

Resolved: This incident has been resolved.

Monitoring: Hello,

Our provider was implemented a configuration change that has restored all services. We're seeing services hold stable since 10:05PM Central.

If you are still experiencing issues, please reach out to the WiscNet NOC.

Thank you,

Investigating: Our provider continues their investigation on this outage. There is no ETR at this time. We are continuing to escalate this with the carrier.

Investigating: Our provider continues their investigation on this outage. There is no ETR at this time. We are also continuing to escalate this with the carrier to expedite repairs.

Investigating: Our provider continues their investigation on this outage. There is still no ETR at this time.

Investigating: Our provider continues their investigation on this outage. There is still no ETR at this time.

Investigating: Our provider continues their investigation on this outage. There is still no ETR at this time.

Investigating: Our provider continues their investigation on this outage. There is still no ETR at this time.

Investigating: Our provider continues their investigation on this outage. There is no ETR at this time.

Investigating: Our local provider discovered a card that needed to be reset, however, this did not restore services. Our provider continues their investigations on this outage. There is no ETR at this time.

Investigating: Our provider continues their investigations on this outage. There is no ETR at this time.

Investigating: TEACH engineers have referred the related outage to Frontier and are currently awaiting their response, which should help isolate the root cause and move towards a resolution

Investigating: GLS has escalated this case with their management and engineers, they will follow up with an update on their investigation.

Investigating: At this time GLS is seeing no issues with most of the services on their end which may indicate management issues. Please verify the state of your service and reach out to Wiscnet as soon as possible if you identify any issues. If possible please verify power and equipment and reboot equipment if issues are present.

Investigating: We have opened ticket 12082997 with GLS to investigate this issue. We will provide further updates on when we receive further information on the progress of their investigation.

Investigating: We are currently investigating this issue.

Postmortem: Date & Time of Incident: 4/22 at 8:11 PM

Duration: 15 hours, 59 minutes

Technician(s): Ben

Review Date: 4/29

Brief Summary: Provider network event caused an outage

Root Cause: Provider network event

Resolved: Service restored on 12:10 PM on 4/23. This was down due to a larger network event on the local providers network

Investigating: Hello,

At 8:11 pm cst we observed an alarm at the site. We are reaching out to the provider to investigate. Meanwhile can you verify power/equipment on site? Please reach out to our NOC with any questions.

Thanks,

Resolved: The maintenance event is over and we are seeing services restored

Identified: A maintenance event has taken down services. Work is expected to last until 6am.

Investigating: We are currently investigating this issue.

Resolved: Hello,

This circuit is confirmed to be pending disconnect.

Identified: Hello,

We have spoken with the transport provider, and they state that this circuit is going to be disconnected. Has any work been done on site, possibly preparing for this disconnect, that would have caused this circuit to go down?

Please reach out to the WiscNet NOC if you have any questions.

Investigating: Hello,

While the WiscNet NOC investigates, please verify power to your site and the network equipment. If you have any additional questions, please contact WiscNet NOC.

Investigating: Hello,

The WiscNet NOC lost access to the router for Housing Authority of the City of Milwaukee at 8:54am CT. We are investigating for a cause and solution.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: We are seeing this device back up. We will be closing this case and monitoring as usual.

Identified: The WiscNet NOC has lost access to our device for Wabeno School District at 9:50 AM 4/28/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1693

If you have any additional questions, please contact WiscNet NOC.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved.

Identified: Please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 751.

If you have any additional questions, please contact WiscNet NOC.

Investigating: Hello,

The WiscNet NOC has lost access to our device for Paris J1 School at 1:25pm CT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 751.

If you have any additional questions, please contact WiscNet NOC.

Identified: The issue has been identified and a fix is being implemented.