WiscNet Status

Investigating: Hello,

We are continuing to push the transport provider for an ETR with nothing set in stone at this time. We continue to push and escalate the issue.

Investigating: Hello,

We are continuing to push the transport partner to narrow down the cause of the outage. More to come.

Investigating: Hello,

We are continuing to push for a resolution from the transport provider.

No ETR has been provided.

Investigating: Hello, we are currently investigating issues with our partner, issue has been escalated. We will continue to provide updates as soon as we have further information.

Investigating: We are continuing to investigate this issue. We apologize for the inconvenience and we will update as soon as we have further information.

Investigating: We are currently investigating an issue affecting multiple sites starting at 11:50 AM. We will update as soon as we have further information.

Monitoring: Beginning at 14:14 CT today, we observed interface Te0/0/2 come into alarm. We have verified the device is functioning, with the only alarm being the handoff Te0/0/2. Please let us know if this is not expected, or if you need anything. Thank you.

Postmortem: At approximately 8:20 CT this morning, we observed a brief, 4 minute outage on all TEACH sites. The outage was determined to be due to un-notified work from a provider. Thank you.

Resolved: This incident has been resolved.

Identified: At approximately 8:20 CT this morning, we observed a brief, 4 minute outage affecting all TEACH circuits. Please note that at this time, we see all sites restored.

Postmortem: We observed an outage with GLS/TEACH being the provider. We informed the customer of their TEACH ID and provided the GLS contact info. The site restored after 4hrs 26min

Resolved: This incident has been resolved.

Monitoring: We see the site restored at 14:57 CT. The total outage duration was 4hrs 26min.

Monitoring: We first observed the outage beginning at 12/22/2025 10:25:47 AM CT, when our device became unreachable.

Monitoring: The WiscNet NOC has identified a network event affecting the Cambridge School District. As mentioned in a voicemail with our contact on file, Harley Peterson, TEACH prefers that the site open a trouble ticket with the GLS.

Please contact the GLS NOC at 1-866-558-1920 for additional troubleshooting and to open a ticket. Your TEACH ID for this site is 238.

If you have any questions, feel free to reach out.

Identified: Hello,

The packet loss is still being investigated. There is no ETR yet.

Thanks

Identified: Hello,

The packet loss is still being investigated. There is no ETR yet.

Thanks

Identified: Hello,

Our provider reports the packet loss is still being investigated. There is no ETR yet.

Thanks

Identified: Hello,

Our provider reports the packet loss is still being investigated. There is no ETR yet.

Thanks

Identified: Hello,

Our provider reports the packet loss is still being investigated. There is no ETR yet.

Thanks

Identified: Hello,

Our provider reports the packet loss is still being investigated. There is no ETR yet.

Thanks

Monitoring: Hello,

Our provider reports they are investigating further. There is no ETR as this time for the packet loss.

Thanks

Monitoring: A fix has been implemented and we are monitoring the results

Investigating: We're continuing to push for a response to our escalations and requests to test the connection.

Investigating: We're continuing to push for a response to our escalations and requests to test the connection. More to come.

Investigating: We're continuing to push the carrier provider to isolate the issue.

Investigating: We've escalated this issue with the transport carrier to get more attention to start testing.

Investigating: The carrier provider is still trying to schedule testing at this time.

Investigating: Hello,

We are still working with the transport carrier to get this issue tested and isolated.

Investigating: We're continuing to push the carrier provider to test and narrow down the cause of this event. Once testing has concluded we'll update you on their findings.

Investigating: Hello,

We're continuing to investigate the cause of this packet loss event with the carrier provider.

Investigating: We have engaged the carrier provider who has begun investigation. We will continue to push for updates as this continues.

Please reach out with any questions.

Investigating: Additional Schools have been added, we are working with the LMP for more information.

Investigating: Additional Schools have been added, we are working with the LMP for more information.

Investigating: Beginning just after 12pm, the WiscNet NOC observed heavy packet loss on the following sites. We are actively troubleshooting this with the Last Mile Provider. We will provide additional updates as they become available.

Monitoring: Hello,

WiscNet has made some temporary internal changes and switched this service over to an ethernet connection for the time being.

A member of the WiscNet team will reach out tomorrow morning to validate this temporary solution will be adequate for now.

Thank you,

Investigating: Good morning,

We're are still seeing this site down, in order to further assist with troubleshooting could you please verify that the equipment & site have power to them.

Once power is verified, please reach out to GLS at 1-866-558-1920. Please let me know if you have any further questions!

Investigating: We are continuing to investigate this issue.

Investigating: Please reach out to TEACH ID#1110

Postmortem: Date & Time of Incident: 12/16 2:43 PM

Duration: 4 days, 2 Hrs

Technician(s): Dante Castelli

Review Date: 12/21

Root Cause: Local Power & Equipment/TEACH Issue

Resolved: Hello,

We observe traffic restored as of 12/20 at 5:00 PM.

Monitoring: Hello,

We are still seeing Shawano School District as down. Please make sure power to equipment and connections are verified. If further assistance is need please reach out to GLS at 1.866.558.1920 as this is a TEACH site.

Thank You

Monitoring: As this is a TEACH site, please contact GLS at 1.866.558.1920

Investigating: We are currently investigating this issue.

Investigating: We have observed bounces at 3:23am and 8:13am, each lasting for about 7 minutes. We continue to investigate the cause.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved.

Investigating: Hello,

At 12:27PM CST this afternoon, we began observing an outage impacting the Medford School District. This outage lasted 8 minutes and restored at 12:36PM. Upon further investigation into the device logs, they indicate the device rebooted.

Thank you,

Resolved: Date & Time of Incident: 10:13 AM CST on 12/26/25; cleared at 10:47 AM CST Duration: 34 minutes Technician(s): Jim Review Date: 12/26/25

Root Cause: Provider Equipment

Brief Summary: Provider equipment caused and outage from 10:13 - 10:47 AM CST

Investigating: Hello,

We are unable to reach the router at Jefferson School District starting at 10:13 AM CST on 12/26/25. We are investigating further. Please verify if you are aware of any work onsite and that the device has power.

Thanks,

Resolved: Hello,

This outage has been resolved.

The cause was due to an issue with the provider's switch in Madison, WI, but a specific cause was not found as the outage had resolved before they could isolate and identify the cause.

Identified: We have reached out to the last mile provider, they have confirmed that this outage is not due to the maintenance, they are gathering information and will give us a cause and next steps as soon as possible. We currently do not have an ETR. We will update you when we have more information.

Thanks,

Identified: The unplanned maintenance work is continuing, we currently do not have an ETR. We will update as we learn more.

Thanks

Identified: Hello,

We have confirmed this is not related to a maintenance and that our local provider is investigating an issue they are seeing. There is no ETR yet.

Thanks

Identified: We are continuing to work on a fix for this issue.

Identified: Hello,

We are seeing these site come into alarm at 2:03 PM due to a maintenance from our local provider. Intermittent outages may occur through tomorrow.

Thanks

Investigating: We are currently experiencing a large network event impacting multiple locations. We have reached out to the provider who has begun initial troubleshooting.

Please reach out to the WiscNet NOC with any questions.

Resolved: This incident has been resolved.

Investigating: Hello,

Starting at 3:29 am we observed alarms that indicate your circuit is down.

At this time we are investigating our portion of this circuit, while we are investigating can you provide onsite power and equipment verification?

Please reach out with any questions.

Thank you,

Resolved: Hello,

At this time we are seeing all alarms cleared and services restored.

Please reach out with any questions.

Thank you,

Investigating: Hello,

It appears a mass power outage has taken down the location

Resolved: Hello,

This site has restored as of 10:20 AM on 12/25

Investigating: Beginning at 8:10 AM on 12/25, alarms were observed indicating an outage at Herman-Neosho-Rubicon School District.

Resolved: Date & Time of Incident: 12/23/25 7:35 to 7:43 AM CST Duration: 8 minutes Technician(s): Jim Review Date: 12/23/25

Root Cause: Device Onsite Reboot

Brief Summary: Device Onsite Reboot

Identified: Hello,

We are seeing the device unreachable for circuit 400349 from 7:35 to 7:43 AM CST. Please let us know if you are aware of anything onsite that may been causing this outage.

Thanks,