WiscNet Status

Postmortem: Date & Time of Incident: 4/10/2026 9:44 AM to 12:17 PM

Duration: 2 hours 33 minutes

Technician(s): Barry

Review Date: 4/10/26

Brief Summary: From 9:44 AM to 12:17 PM on 4/10/2026, an outage was observed affecting St. Catherine High School.

Root Cause: Logs indicate this was not a power event. This is a Teach/GLS site and seems to have been impacted by either a network issue on their side or customer equipment problem.

Resolved: Hello,

We are seeing the site has restored as of about 12:17 PM on 4/10.

Investigating: The WiscNet NOC has lost access to our device for St. Catherine HS at 9:44 AM on 4/10/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1397.

Monitoring: These services were impacted by an unnotified maintenance. At this time we're seeing services as restored and are monitoring the situation. Please reach out to the WiscNet NOC if you are seeing issues with your service.

Investigating: At 12:09 AM we noticed traffic drop for multiple services. We are currently investigating this issue.

Postmortem: The device loss power, and after power was restored we see the device boot up in the logs.

Resolved: This incident has been resolved.

Investigating: Hello,

We observe the alarm clear and after checking the device we observe a reboot onsite, possibly due to power issues in the area.

Kind regards,

Investigating: The WiscNet NOC has lost access to our device for Belmont School District at 2:17 PM on 4/7/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 146

Investigating: Hello,

We observe the connection go down, and we are requesting you to reach out to GLS/TEACH to confirm power verification to the equipment onsite, and for additional troubleshooting.

GLS Phone Number: 1.866.558.1920

Kind regards,

Postmortem: Date & Time of Incident: April 6, 2026 @ 7:40AM CDT

Duration: 12 Minutes

Technician(s): Octavia

Review Date: 4/6/2026

Brief Summary: Device lost connection briefly and then restored.

Resolved: This incident has been resolved.

Investigating: We are now observing services restored at this time. If you have any further questions or are still experiencing any issues please don't hesitate to reach out!

Investigating: The WiscNet NOC has lost access to our device for Hayward School District at 7:43AM on 4/6/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Date & Time of Incident: 4/2/26 at 11:09 AM

Duration: 3 days, 21 hours, and 36 minutes.

Technician(s): Dante/Hadley/Jim

Review Date: 4/6/26

Brief Summary: Device was down for 3 days, 21 hours, and 36 minutes starting on 4/2/26 at 11:09 AM due to a provider issue

Root Cause: Provider Issue

Resolved: Hello,

Service has restored at on 4/6/2026 8:46 AM.

We see the device rebooted approximately 3 days and 18 hours ago. BGP restored at 4/6/2026 8:45 AM.

Investigating: Hello,

We are continuing to see the site in alarm, Please verify power to your site and the network equipment.

Investigating: There continues to be widespread power outages impacting the local area. We are continuing to monitor sites and power events in the local area for restoration. If you have any further questions do not hesitate to reach out.

Investigating: The WiscNet NOC has lost access to our device for Shawano School District at 11:09 AM 4/2/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Date & Time of Incident: 3/30/26 12:05PM

Duration: 23 hours and 52

Technician(s): Octavia/Jim/Tim/Ben

Review Date: 4/8/26

Brief Summary: Provider network issue caused circuit outage. WiscNet engineers moved services to restore services promptly

Root Cause: Provider issue from unknown building work

Resolved: Hello,

Services restored 3/31/2026 11:57 AM. The outage was due to an issue on the local providers network.

Identified: Hello,

We are continuing our investigations with our local provider. There is no ETR yet at this time.

Identified: Hello,

We are continuing our investigations with our local provider. There is no ETR yet at this time.

Identified: It was discovered that unknown building work occurred in Madison and WiscNet services were impacted. The WiscNet engineering team is engaged and corresponding with teams to coordinate a temporary repair or to move the circuit to a different path, but services are expected to remain down overnight.

We will continue to provide updates as they become available. Next update expected early tomorrow morning during business hours.

Investigating: We're continuing to investigate the issue further. We'll continue to provide updates as we know more.

Investigating: We've opened a ticket with our last mile provider for further investigation. We will continue to provide updates as we know more.

Investigating: Good afternoon,

Both sites are currently up via a redundant link, however we are still working to investigate the outage impacting the primary link.

Investigating: Good afternoon,

At 12:05PM CDT we began experiencing an outage impacting one of our core devices. We're currently investigating the issue further.

Resolved: We have been informed this was due to a power issue on-site and alarms have cleared.

Investigating: We are currently investigating this issue.

Resolved: Hello, this maintenance has been completed as of 6 AM.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: This is currently down due to an maintenance that was not notified on. Work is expected to run until 6AM.

Resolved: Hello,

As informed, we are observing this restored.

Monitoring: Hello,

We are still seeing 401154 in alarm. We are wondering if there is an approximate time of repair for this circuit.

Monitoring: Hello,

We are still seeing circuit 401154 as down due to testing. If testing has been completed and further investigation is needed, please reach out to the WiscNet NOC.

Monitoring: We have been informed this circuit is down due to testing. We will monitor for restoration.

Investigating: We are currently observing a link over circuit 401154 to Ashwaubenon School District down. Secondary link is currently operational and equipment is reachable. We have reached out to our provider for further investigation and will update as soon as we have further information.

Resolved: Hello,

At this time the maintenance has been completed.

Thank you,

Identified: Hello,

Starting at 2:14 am we observed our hand off device go down.

Investigations revealed that our provider is preforming a maintenance that is impacting this. The window is set to end at 7 am CST.

Please reach out with any questions.

Thank you,

Resolved: The maintenance has completed at this time.

Identified: An uninformed maintenance is impacting this site. Maintenance is expected to run until 7am

Resolved: This incident has been resolved.

Monitoring: We have observed this connection restore at 7:35 AM CT.

Investigating: We are currently investigating this issue.

Resolved: Hello,

This was part of an emergency maintenance that was preformed tonight.

This service never went down.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Starting at 9:40 last night we observed your circuit go down.

At this time we have begun investigations with our provider.

Please reach out with any questions.

Thank you,

Resolved: Hello,

The LMP has fixed the issue and we are seeing services restored. The outage was due to a fiber break. Please let us know if you have any questions.

Thanks,

Investigating: Hello,

Beginning at 2:58 PM on 4/7, WiscNet has observed alarms indicating Ripon School District is down.

While this is investigated, we would appreciate notice of any known power or on site work being done.

Resolved: This incident has been resolved.

Monitoring: Both sites are restored as of 2:46 AM CST. We are currently monitoring these services for any further disruptions. If you have any questions or see further issues please reach out to WiscNet or GLS accordingly.

Investigating: Hello,

GLS continues to investigate this issue.

We will continue to follow up and will provide updates as soon as we have them.

Please reach out with any questions.

Thank you,

Investigating: We have reached out to GLS. At this time GLS has identified a network outage that is impacting the Ithaca and Sun Prairie School Districts. This outage is currently being triaged at this time. We have opened the following tickets with GLS:

Ithaca - 12056583 Sun Prairie - 12056584

We will continue to reach out to GLS over the night to provide updates on the progress of this outage. If you have any questions please reach out to the Wiscnet NOC.

Investigating: We are currently investigating this issue.

Resolved: Hello,

At this time the maintenance has been completed.

Please reach out with any questions.

Thank you,

Monitoring: Hello,

Starting at 12:14 am we observed a loss of connection to our onsite equipment.

Investigations revealed that this is impacted by an unnotified maintenance our provider is preforming.

The window is set to end at 6 am CST. We will be following up after the window for hands off and will verify all services have restored.

Please reach out with any questions.

Thank you,

Monitoring: Hello,

Starting at 12:14 am we observed a loss of connection to our onsite equipment.

Investigations revealed that