WiscNet Status

Monitoring: WiscNet staff identified a line card issue on one of our Madison core routers. After a card restart, alarms from this event have cleared. We're monitoring this for stability, and we have a plan to swap the card if the issues return. Please contact [email protected] if you have any questions.

Investigating: Hello,

We're currently experiencing an issue in Madison WI, that is affecting your service. We are investigating, more to come.

Thank you,

Investigating: Hello,

We've detected an outage on your service starting around 4:02 PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761.

Thank you,

Postmortem: POST-MORTEM TEMPLATE

Date & Time of Incident: 6/30 2:08 AM CST
  Duration: 603 minutes
  Technician(s): Fue Khang
  Review Date: 6/30

Brief Summary: Alarms came in for devices at 2:08 AM. Cleared at 12:11 PM CST. Checked logs and showed the network port went down at that time.

Root Cause: Network port went down.

Resolved: This incident has been resolved.

Monitoring: Alarms for devices have cleared. Service has been restored as of 12:11 PM

Investigating: Hello,

Starting at 2:08 am we observed a loss of connection to our onsite equipment for your circuits.

At this time we are requesting onsite power and equipment verification.

Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened please contact GLS and use your site ID, as listed below. GLS's phone number is 1.866.558.1920. Please reach out with any questions.

Thank you,

Waterloo School District: 1713 Phillips School District: 1324

Postmortem: POST-MORTEM TEMPLATE

Date & Time of Incident: 6/29 4:39 PM CST
  Duration: 1
  Technician(s): Fue Khang 
  Review Date: 6/30

Brief Summary: Alarms came in for handoff port at 4:39 PM CST. Called White Lake SD and found they have disconnected and are moving over to trinity.

Root Cause: Customer disconnected.

Resolved: This outage is known and was expected.

Identified: The WiscNet NOC has lost access to our device for White Lake School District at 4:39 PM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1836. 

If you have any additional questions, please contact WiscNet NOC.

Postmortem: POST-MORTEM TEMPLATE

Date & Time of Incident: 6/29 1:47 PM CST
  Duration: 1
  Technician(s): Fue Khang 
  Review Date: 6/30

Brief Summary: Alarms came in at 1:47 PM CST for handoff port. Site is being turned down.

Root Cause: Site being turned down.

Resolved: This site is being turned down.

Identified: The WiscNet NOC has lost access to our device for Necedah Area School District at 1:47 PM on 6/29. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1174. 

If you have any additional questions, please contact WiscNet NOC.

Postmortem: The Fiber cut was caused by a boring rig cutting the fiber. The issue has been repair and alarms have cleared.

Resolved: Hello,

As of 9:06 pm cst we saw the traffic alarm clear. The issue was caused by boring rig cutting fiber. Please let us know if you have any questions.

Thanks,

Investigating: Hello,

As of 9:06 pm cst we saw the traffic alarm clear. The issue was caused by boring rig cutting fiber. Please let us know if you have any questions.

Thanks,

Identified: Hello,

We have an update from the LMP:

Preparations for splicing have begun. An excavator will be on site shortly to assist with repairs. Additional updates will be provided as they become available.

No ETR currently.

Thanks,

Investigating: Hello,

We have an update from the LMP:

Preparations for splicing have begun. An excavator will be on site shortly to assist with repairs. Additional updates will be provided as they become available.

No ETR currently.

Thanks,

Identified: Hello,

Our provider has associated this event with an outage in the area caused by a fiber cut. Their construction team has been engaged for repairs, provided an ETA of 30 minutes and an ETR of 8 hours.

Identified: Hello,

Our provider has associated this event with an outage in the area caused by a fiber cut. Their construction team has been engaged for repairs, provided an ETA of 30 minutes and an ETR of 8 hours.

Identified: Hello,

At approximately 12:15 CT today the WiscNet NOC observed traffic alarms for circuit 2396. The connection to the router is up and stable. We are reaching out to the LMP for investigation.

Postmortem: Date & Time of Incident: 6/29/2026 @ 3:33 AM CDT

Duration: 175 minutes

Technician(s):  Devin, Jordan, Carter

Review Date: 6/29/2026

Brief Summary: CPE was down. Contacted Charter to open a ticket for investigation.

Root Cause:  Loss of power.

Resolved: Hello,

We see this circuit up as of 6:28 AM CDT. While logged into the device, we observe that it was restarted 6:24 AM CDT, bringing the device back up and the circuit operational.

Investigating: We are currently investigating this issue.

Postmortem: Services restored and alarms cleared at 12:18AM CDT.

Resolved: Hello,

This incident has been resolved. All alarms have cleared and services have been restored.

Please reach out if you have any questions.

Thank you,

Investigating: Investigation is still underway with the provider.

Investigating: We have engaged the upstream provider to further investigate as we observed multiple sites come into alarm at the same time.

We will share more details and more information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Hello,

The WiscNet NOC has lost access to our device for Fox Point J2 School District at 9:01 PM on 6/28/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2615.

Postmortem: Alarms have cleared and services restored at 12:18AM CDT.

Resolved: Hello,

This incident has been resolved. All alarms have cleared and services have been restored.

Please reach out if you have any questions.

Thank you,

Investigating: Investigation is still underway with the provider.

Investigating: We have engaged the upstream provider to further investigate as we observed multiple sites come into alarm at the same time.

We will share more details and more information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Hello,

The WiscNet NOC has lost access to our device for Reedsville School District at 9:01 PM on 6/28/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1410.

Postmortem: Date & Time of Incident: 06/28/2026 11:05 AM CDT

Duration: 167 minutes

Technician(s): Zach

Review Date:  06/28/2026

Root Cause: Local power outage

Resolved: This incident has been resolved as of 13:52 CDT this afternoon.

Investigating: Hello,

The WiscNet NOC has lost access to our device for r-stcroixfallssd at 11:05 AM CDT 06/28/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1573.

Thank you,

Postmortem: Device onsite power outage

Resolved: Hello,

Our connection has been restored. Please reach out to the WiscNet NOC if you have any questions.

Investigating: Hello,

At 6/27/2026 8:51:28 AM we seen the device onsite at Victory Christian Academy go down.

The provider has reached out and reported they have loss connection to their onsite device, and would like to verify power and connections to the equipment, and the devices rebooted. Please let us know if you have any questions, or if there is issues after rebooting the devices onsite.

Kind regards,

Postmortem: POST-MORTEM TEMPLATE

Date & Time of Incident: 6/26 1:33 PM CST to 1:55 PM CST
  Duration: 20 minutes
  Technician(s): Fue Khang
  Review Date: 6/26/2026

Brief Summary: Circuit came into alarm at the given date and time. Notified that it was due to a firewall update.

Root Cause: Firewall update.

Resolved: Hello,

We're seeing that the site outage has restored and traffic is once again passing. Cause of outage was due to a firewall upgrade.

If you are still experiencing issues with your service, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 467.

Thank you, WiscNet NOC

Identified: Hello,

The WiscNet NOC has lost access to our device for Fall River School District at 1:33 PM on 6/26/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0467.

Postmortem: Date & Time of Incident:6/25/26  2:25pm

Duration: 1 hour

Technician(s): Payton

Review Date: 6/25/26

Brief Summary: The WiscNet NOC lost access to the router for Lodi School District.

Resolved: Hello,

The WiscNet NOC has observed all alarms clear and we have regained access to the router at Lodi School District at 3:25pm.

Identified: Hello,

The WiscNet NOC has lost access to our device for Lodi School District at 2:25pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3200. 

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Date & Time of Incident: 6/25 at 9:03 - 10:05 AM CT
Duration: 9:03 - 10:05 AM CT
Technician(s): Jake
Review Date: 6/25

Brief Summary: Observed the connection to the device go down at 9:03 AM. We then observed the device connection restore at 10:05 AM CT.

Resolved: This incident has been resolved.

Identified: The WiscNet NOC has lost access to our device for Cesa 5 on 6/25 at 9:03 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

Postmortem: Date & Time of Incident: 6/25 at 8:03 AM Central
Duration: 105 minutes
Technician(s): Marcus
Review Date: 6/25

Root Cause: Network Event

Brief Summary: A provider had found a ring issue on their network that resulted in the service being down. After a fix, the site restored at 9:48 AM Central.

Resolved: Hello,

A provider found a ring issue on their network that resulted in the service being down. This service restored at 9:48 AM Central.

Please let us know if you continue to experience issues on this service.

Thank you

Investigating: Hello,

Following our call, David called in to report the South West Technical college as down at 8:03 AM Central. Please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 471.

If you have any additional questions, please contact WiscNet NOC.

Thank you,

Postmortem: Site lost power

Resolved: Hello,

Around 8:33PM we saw service restoral.

Thank you,

Investigating: Hello,

We've detected an outage on your service starting around 8:10PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761.

Thank you,

Postmortem: Date & Time of Incident: 6/24/26 11:43am

Duration: 17 minutes

Technician(s): Payton

Review Date: 6/24/26

Brief Summary: WiscNet NOC lost access to Markesan School District’s router.

Root Cause: Loss of Power

Resolved: Hello,

Markesan School District has remained stable since 12:00pm. We will continue to monitor for any instability.

Monitoring: Hello,

The WiscNet NOC has observed loss of connection to the router for Markesan School District from 11:43am-12:00pm. Device logs indicate a loss of power as the root cause, we will continue to monitor this circuit for stability.

Postmortem: Date & Time of Incident: 6/24/2026 @ 10:41 AM CST

Duration: 1 hour

Technician(s):  Ian Amborn

Review Date: 6/24/2026

Brief Summary: CPE was down. Notified the customer to contact GLS Teach

Root Cause:  loss of power.

Resolved: This incident has been resolved.

Identified: Hello,

We are observing alarms have cleared at 11:49 AM CST.

Thank You,

Identified: Hello,

The WiscNet NOC has lost access to our device for Shullsburg School District at 6/24/2026 at 10:41 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1524.

Thank You,

Postmortem: Date & Time of Incident: 6/24/2026 10:32 AM
  Duration: 13 Minutes
  Technician(s): Fue Khang
  Review Date: 6/24/2026

Brief Summary: Alarms for this site came in at 10:32 AM. While notifying Wiscnet and customer, alarms cleared at 10:45 AM. After checking the device, it was due to a power issue.

Root Cause: Loss of power

Resolved: We saw the alarms for Markesan SD clear at 10:45 AM. All services have been restored.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The WiscNet NOC has lost access to our device for Markesan School District at 10:32 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0946.

Postmortem: The device onsite indicated power loss.

Resolved: This incident has been resolved.

Identified: Hello,

The WiscNet NOC has lost access to our device for Mishicot School District at 6/23/2026 1:10:06 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1132.

Kind regards

Identified: We are continuing to work on a fix for this issue.

Identified: Hello,

The WiscNet NOC has lost access to our device for Mishicot School District at 6/23/2026 1:10:06 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1132. 

Kind regards

Resolved: The WiscNet NOC has lost access to our device for Weyauwega-Fremont School District on 6/30 at 9:55 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

The WiscNet NOC has lost access to our device for Weyauwega-Fremont School District on 6/30 at 9:55 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

The WiscNet NOC has lost access to our device for Weyauwega-Fremont School District on 6/30 at 9:55 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

We have observed the connection to the device restore at 11:20 AM CT. Please reach out if you need anything.

Resolved: This incident has been resolved.

Identified: We have observed the connection to the device restore at 11:20 AM CT. Please reach out if you need anything.

Identified: The WiscNet NOC has lost access to our device for Weyauwega-Fremont School District on 6/30 at 9:55 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

Identified: The WiscNet NOC has lost access to our device for Weyauwega-Fremont School District on 6/30 at 9:55 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

The WiscNet NOC has lost access to our device for Weyauwega-Fremont School District on 6/30 at 9:55 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.

Resolved: This incident has been resolved.

Investigating: We are continuing to investigate this issue.

Investigating: Hello,

We have observed multiple sites come into alarm indicating an outage affecting the following services.

Brillion School District - TEACH ID: 206 Chilton School District - TEACH ID: 265 Mishicot School District - TEACH ID: 1132 Spring Valley School District - TEACH ID: 1569 Two Rivers School District - TEACH ID: 1674 Reedsville School District - TEACH ID: 1410

At this time we request you verify power and equipment on site and if you require further assistance reach out to TEACH/GLS to open an investigation at 866.558.1920 using the provided TEACH ID.

Thank you,

Resolved: Hello,

At this time the maintenance has been completed, and we are seeing services restored.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Our provider has informed us that this was missed impact on a maintenance they are preforming tonight. The window is set to end at 6 am CST.

We will follow up after the window for hands off.

Please reach out with any questions.

Thank you,

Investigating: Hello,

Starting at 12:53 am we observed a loss of connection to our onsite equipment for your circuit.

At this time we are investigating this issue, while we are investigating please provide onsite power and equipment verification.

Please reach out with any questions.

Thank you,

Resolved: Hello,

We are now seeing this site as back up. We will continue to monitor this as usual.

Identified: The WiscNet NOC has lost access to our device for Spring Valley SD at 4:05 PM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is1569. 

If you have any additional questions, please contact WiscNet NOC.

Resolved: Hello,

We are now seeing this site as back up. We will continue to monitor this as usual.

Identified: The WiscNet NOC has lost access to our device for Geneva J4 School District at 4:20 PM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3026. 

If you have any additional questions, please contact WiscNet NOC.

Resolved: We are resolving this case, the r-wauwatosa-hub device has been stable since being power cycled this morning. We are still working with the vendor to determine if the device should be proactively replaced, and we'll provide a maintenance notice if this is required. Please reach out to [email protected] if you have any questions.

Monitoring: A power cycle brought the hub device back, WiscNet is working with the device vendor to determine root cause, and whether replacement is still necessary.

Investigating: WiscNet engineers are troubleshooting a hub device that has stopped responding and forwarding traffic. A new device has been provisioned, remote hands will attempt a power cycle shortly in an attempt to restore service.

Investigating: Hello,

We are observing alarms indicating multiple sites down at this time. This was initially misidentified as impact of a maintenance that was going on over night. At this time we are investigating this outage and will provide updates on what we are able to discover.

Please, while we investigate this, verify power and equipment on site to rule out any layer 1 issues and reach out with any questions you may have.

Thank you,

Resolved: Hello,

We observe restored as of 4:57 PM. Logs indicate power failure on-site.

Please reach out to the WiscNet NOC if you have any questions.

Investigating: Hello,

The WiscNet NOC has lost access to our device for Shullsburg School District at 6/28/2026 at 2:07 PM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1524.

Resolved: Hello,

Circuit has restored after reported power outage was resolved.

Investigating: The WiscNet NOC has lost access to our device for Fall River School District. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 467.

If you have any additional questions, please contact WiscNet NOC.

Resolved: Hello,

We observed the handoff port restore at 11:33 AM Central. Please let us know if you experience any future issues at the district.

Thank you,

Investigating: Hello,

We observed the handoff port as down starting on 6/26 at 10:07 AM Central for the Chilton School District. Please verify power and connection to the handoff port.

Thank you

Resolved: Hello,

We observe this circuit restored as of 8:55 AM and observe logs indicating power issues to equipment have restored. Feel free to reach out to the WiscNet NOC if you have any further questions.

Identified: Hello,

Provider states they observed last dying gasp alarms indicating a power issue on-site. Please verify power and equipment on-site and reach out to the WiscNet NOC if further assistance is needed.

Investigating: Hello,

We are observing a loss of connectivity for circuit 401240 for North Fond Du Lac School District. We are investigating. In the meantime, please verify power and equipment on-site.

Resolved: Hello,

Crews are hands off at this time.

I see the connection has remained up and stable.

Please reach out for any questions or if further issues are being experienced.

Thank you,

Identified: Hello,

Alarms for the site have cleared at 6:37PM CDT. The provider is seeing alarms starting to clear on their end as well. Crews are not hands off at this time.

We will continue to follow-up with the provider until we receive the official hands off.

Thank you,

Identified: Hello,

Crews continue to work on repairs. An ETR has not been provided.

Thank you,

Identified: The WiscNet NOC has lost access to our device for South West Technical College at 3:28PM CDT 6/25/2026.

We have engaged our provider and they are currently experiencing substantial fiber damage on their ring. The previous fix was due to a temporary fix where they rerouted traffic to "good" fibers in the bundle to restore traffic while splicers were en-route.

Due to the damage caused by the squirrel, the fiber was not intact enough for this to be a permanent solution and at about 15:20, the splicing crew was on site and had to cut the fiber bundle to repair the damaged segment.

Services are likely to be intermittent while the splicers complete their work. They will continue to work until the issue is resolved and we have confirmed good light levels.

Resolved: Hello,

We are seeing this back up and operational. We will continue to monitor this as usual.

Investigating: Hello,

The WiscNet NOC saw this circuit go down on 6/24/2026 at 8:07 PM CST.

Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 536.

Resolved: This incident has been resolved.

Monitoring: Hello,

The WiscNet NOC has investigated and found the uptime of the router onsite is over 1 year and logs indicate potential issues upstream on GLS's network. GLS requests members reach out directly for RFO requests, please reach out to the GLS NOC at 1.866.558.1920 and reference your Teach ID 0673.