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We are currently investigating an issue with our accounting system that is affecting invoice generation and tax calculations for customers in the USA and Canada. All other regions are unaffected. This issue affects both orders placed on the store and balance top-ups on the platform. We urge customers in these regions to wait until this issue is resolved before placing orders on the store, as payments will need to be re-invoiced, taxes charged separately and these orders might also be subjected to delays. Furthermore, balance top-ups for US and CA customers will not be added to the balance until this issue is resolved. If you have auto-recharge enabled, service will not be disrupted and you will be billed at a later time.
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Simbase Dashboard
We are currently investigating an issue with our accounting system that is affecting invoice generation and tax calculations for customers in the USA and Canada. All other regions are unaffected. This issue affects both orders placed on the store and balance top-ups on the platform. We urge customers in these regions to wait until this issue is resolved before placing orders on the store, as payments will need to be re-invoiced, taxes charged separately and these orders might also be subjected to delays. Furthermore, balance top-ups for US and CA customers will not be added to the balance until this issue is resolved. If you have auto-recharge enabled, service will not be disrupted and you will be billed at a later time.
Simbase Store
We are currently investigating an issue with our accounting system that is affecting invoice generation and tax calculations for customers in the USA and Canada. All other regions are unaffected. This issue affects both orders placed on the store and balance top-ups on the platform. We urge customers in these regions to wait until this issue is resolved before placing orders on the store, as payments will need to be re-invoiced, taxes charged separately and these orders might also be subjected to delays. Furthermore, balance top-ups for US and CA customers will not be added to the balance until this issue is resolved. If you have auto-recharge enabled, service will not be disrupted and you will be billed at a later time.