PowerSchool Products Status

Identified: PowerSchool has been alerted by our telephony vendor of an outage with a carrier that began on February 11th, resulting in degraded call delivery for our Canadian customers. The vendor has isolated the problem and is actively working on a resolution. We understand the impact this has on your experience and are committed to resolving the issue as quickly as possible. We will continue to share updates as new information becomes available. Thank you for your patience and understanding.

Investigating: We are currently aware of an issue where some SchoolMessenger Communicate/Groupcast phone broadcasts are not being delivered to all recipients due to an ongoing problem with our telephony vendor. Resolving this issue is our top priority, and we are actively working with our vendor to address it. We will provide updates as they become available. In the meantime, we recommend utilizing multiple contact methods (phone, email, and SMS) when sending a broadcast to ensure your messages reach all intended recipients. If you need assistance setting up these contact methods, please review our support documentation below. Thank you for your understanding and patience as we work to resolve this issue. https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647

Resolved: The ETL's were successful and the incident is now resolved.

Identified: As part of our commitment to transparency and proactive communication, we want to inform you about an issue that may impact your nightly data warehouse builds.

Summary Our monitoring systems have detected some ETL failures during the nightly data warehouse builds that are impacting a small group of our AWS/Snowflake-hosted of customers. These build failures result in incomplete or outdated data affecting your dashboards by not displaying the most recent data. We expect to have updated data appear by tomorrow morning once the nightly builds run tonight.

Reproduction Steps Login to Unified Insights and view data within the dashboards is not reflective of the previous day’s data. This can primarily be found with absence data not showing for the previous day.

Expected Results Student data should be displayed from the previous day’s SIS data within dashboards.

Actual Results Impacted customer dashboards are displaying data from an earlier build and not from the last school day.

Version Fixed We anticipant the remaining impacted customers will be fixed with tonight's build and should be resolved for customers Friday, February 21st, 2025. We will check impacted customers tomorrow morning and confirm with an update to this notification.

Resolved: This incident has been resolved. Our teams will continue to monitor the systems as they return to full operations.

Investigating: We are currently investigating reports of errors when accessing Atrieve. The PowerSchool team is working to resolve this as quickly as possible.

Resolved: The incident has been resolved and Atrieve is accessible. We will continue to monitor the systems as we investigate the root cause.

Investigating: We are currently investigating reports of errors when accessing Atrieve. PowerSchool is working to address the incident.