Kong Status

Resolved: This incident has been resolved.

Identified: AWS Incident Reference: Ongoing service disruption in us-east-1 region

Current Impact: Dedicated Cloud Gateways: • Existing Cloud Gateways are operating normally. • Provisioning of new network is currently unavailable due to the AWS issue. • There is potential impact if additional nodes need to be scaled in us-east-1.

Other Konnect Services: • No impact observed at this time.

Next Steps: We are continuing to monitor the AWS incident and will resume normal operations once AWS confirms full service restoration in us-east-1 (Virginia).

Resolved: The issue affecting Konnect and Developer Portals in the AWS US region has been fully resolved. Error rates on Konnect and Portal APIs have stabilized, and all services are now operating normally. Our team has implemented a fix and confirmed system recovery. We’ll continue to monitor to ensure ongoing stability.

A detailed Root Cause Analysis (RCA) will be published shortly.

Monitoring: We’ve deployed a fix to address the issue impacting Konnect and Developer Portals in the AWS US regions. Since the change, we’re seeing a substantial decrease in error rates across both Konnect and Portal APIs. The affected services are steadily recovering and progressing toward a healthy operational state.

Our engineering team is continuing to closely monitor the platform’s performance and stability to ensure that all systems remain fully functional. While most components are showing clear signs of improvement, we’ll continue active observation over the next several hours to confirm that the recovery is complete and sustained.

All services across other regions in Konnect and Developer Portal remains unaffected and fully operational.

We appreciate your patience as we worked to ensure full restoration of service and continued reliability across Konnect.

Identified: We are currently observing intermittent issues affecting some Developer Portals in the AWS US region. Our team is actively working to resolve these. Error rates for the Konnect Service API have decreased significantly and are stabilizing, though we continue to monitor the situation. The next update will be provided within 60 minutes.

Identified: We’ve started to observe some Developer Portals being affected and becoming inaccessible. Our engineering team is fully aware of the situation and is actively working to restore all services.

Identified: We’re seeing a steady decline in 502 error rates. Our engineering team is actively working to fully resolve the remaining errors in the AWS US region. All other regions are operating normally and remain unaffected.

We’ll provide the next update within 60 minutes.

Identified: We are continuing to work on a fix for the ongoing AWS outage and impacted underlying services.

We will provide our next update within 60 minutes.

Identified: An ongoing incident in the AWS us-east-1 region impacted some underlying services. Our teams are monitoring the situation closely to ensure Konnect data planes remain stable and working on alternative resolution paths to bring up affected US region services. All other regions are currently operating normally. Even though the Konnect UI may be showing empty results, we want to ensure that there is no data loss. We will provide the next update within 30 minutes or sooner.

Investigating: Our engineers are actively working on the issue. Currently the following APIs on the US region are identified to be affected by the outage:

• Control Plane
• API Products
• Portal Management
• API Catalog Management

Investigating: Konnect APIs and UI in US region is experiencing increased 502 due to the ongoing AWS incident. This does not impact any data planes.