iSAMS status is Operational

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London (UK) Data Centre
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Southeast Asia Data Centre
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Discussion Forum Website (iSAMS Identity Required)
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

iSAMS Down - WEB17-1 - 18/09/2026
Started 18 Sep 2026 06:46:53 (6 days ago), resolved 18 Sep 2026 10:11:15 (6 days ago)
Major Incident
Resolved
Southeast Asia Data Centre

Dear customers,

We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency.

We are sorry for the issues you may be experiencing and we will share updates via our status page.

iSAMS Down - WEB1-7 - 17/09/2026
Started 17 Sep 2026 07:49:14 (7 days ago), resolved 17 Sep 2026 10:41:54 (7 days ago)
Major Incident
Resolved
London (UK) Data Centre

Dear customers,

We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency.

We are sorry for the issues you may be experiencing and we will share updates via our status page.

iSAMS Outage Survival Guide

A step-by-step guide to help you survive a iSAMS outage
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    iSAMS Components

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    iSAMS Hosting Infrastructure

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    London (UK) Data Centre
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    iSAMS Down - WEB1-7 - 17/09/2026
    Started 17 Sep 2026 07:49:14 (7 days ago), resolved 17 Sep 2026 10:41:54 (7 days ago)
    Major Incident
    Resolved
    London (UK) Data Centre

    Dear customers,

    We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency.

    We are sorry for the issues you may be experiencing and we will share updates via our status page.

    Southeast Asia Data Centre
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    iSAMS Down - WEB17-1 - 18/09/2026
    Started 18 Sep 2026 06:46:53 (6 days ago), resolved 18 Sep 2026 10:11:15 (6 days ago)
    Major Incident
    Resolved
    Southeast Asia Data Centre

    Dear customers,

    We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency.

    We are sorry for the issues you may be experiencing and we will share updates via our status page.

    iSAMS Internal Applications & Services

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    Company Website (Public)
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    Developer Portal (iSAMS Identity Required)
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    Documentation Portal (Public)
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    Marketplace API & Website (Public)
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    Management API (Private)
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    Remote Access API & Website (iSAMS Identity Required)
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    Update System API & Website (Private)
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    iSAMS 3rd Party Services (Application)

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    Cloud SMTP Service (Outbound)
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    Push Notification Services (Apple & Google)
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    SMS Gateway (EU & ROW Inbound)
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    SMS Gateway (US Inbound & Outbound)
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    iSAMS 3rd Party Services (Operations)

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    Central CRM API (Private)
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    Finance Portal & API (Private)
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    Discussion Forum Website (iSAMS Identity Required)
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    iCommunity Portal (iSAMS Identity Required)
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    Ideas Portal (iSAMS Identity Required)
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    Identity Portal (iSAMS Identity Required)
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    Infrastructure Monitoring Service
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    Webinar Service
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    iUniversity
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    iSAMS 3rd Party Services (Support)

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    Online Chat
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    Telephony (Inbound & Outbound Calls & Recordings)
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    Support Website
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    Agent Interface
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