iSAMS status is Operational

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London (UK) Data Centre
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Southeast Asia Data Centre
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Online Chat
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Test - Please Ignore
Started 12 Nov 2024 13:39:03 (5 months ago), still ongoing
Incident without Impact
Investigating
Online Chat

We are currently investigating this issue.

Recently Resolved Incidents

iSAMS Portals 01/04/2025
Started 1 Apr 2025 06:15:06 (10 hours ago), resolved 1 Apr 2025 07:21:42 (9 hours ago)
Critical Incident
Resolved
London (UK) Data Centre
Southeast Asia Data Centre

Dear Customers, We are aware of an issue affecting the iSAMS Parent and Student Portals. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.

iSAMS Outage Survival Guide

A step-by-step guide to help you survive a iSAMS outage
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    iSAMS Components

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    iSAMS Hosting Infrastructure

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    London (UK) Data Centre
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    iSAMS Portals 01/04/2025
    Started 1 Apr 2025 06:15:06 (10 hours ago), resolved 1 Apr 2025 07:21:42 (9 hours ago)
    Critical Incident
    Resolved
    London (UK) Data Centre
    Southeast Asia Data Centre

    Dear Customers, We are aware of an issue affecting the iSAMS Parent and Student Portals. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.

    Southeast Asia Data Centre
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    now
    iSAMS Portals 01/04/2025
    Started 1 Apr 2025 06:15:06 (10 hours ago), resolved 1 Apr 2025 07:21:42 (9 hours ago)
    Critical Incident
    Resolved
    London (UK) Data Centre
    Southeast Asia Data Centre

    Dear Customers, We are aware of an issue affecting the iSAMS Parent and Student Portals. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.

    iSAMS Internal Applications & Services

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    Company Website (Public)
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    Developer Portal (iSAMS Identity Required)
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    Documentation Portal (Public)
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    Marketplace API & Website (Public)
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    Management API (Private)
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    Remote Access API & Website (iSAMS Identity Required)
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    Update System API & Website (Private)
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    iSAMS 3rd Party Services (Application)

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    Cloud SMTP Service (Outbound)
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    Push Notification Services (Apple & Google)
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    SMS Gateway (EU & ROW Inbound)
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    SMS Gateway (US Inbound & Outbound)
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    iSAMS 3rd Party Services (Operations)

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    Central CRM API (Private)
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    Finance Portal & API (Private)
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    Discussion Forum Website (iSAMS Identity Required)
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    iCommunity Portal (iSAMS Identity Required)
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    Ideas Portal (iSAMS Identity Required)
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    Identity Portal (iSAMS Identity Required)
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    Infrastructure Monitoring Service
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    Webinar Service
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    iSAMS 3rd Party Services (Support)

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    Online Chat
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    Test - Please Ignore
    Started 12 Nov 2024 13:39:03 (5 months ago), still ongoing
    Incident without Impact
    Investigating
    Online Chat

    We are currently investigating this issue.

    Telephony (Inbound & Outbound Calls & Recordings)
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    Support Website
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    Agent Interface
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