iSAMS Status

iSAMS Status

Real-time updates of iSAMS issues and outages

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iSAMS status is Operational

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Discussion Forum Website (iSAMS Identity Required)
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iCommunity Portal (iSAMS Identity Required)
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Identity Portal (iSAMS Identity Required)
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Online Chat
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Active Incidents

No active incidents

Recently Resolved Incidents

05/12/2025 - Zendesk Outage
Started 5 Dec 2025 09:03:03 (6 days ago), resolved 5 Dec 2025 09:18:17 (6 days ago)
Major Incident
Resolved
Online Chat
Telephony (Inbound & Outbound Calls & Recordings)
Support Website
iCommunity Portal (iSAMS Identity Required)
Identity Portal (iSAMS Identity Required)

Dear Customers, We area aware of an issue impacting on our CRM Zendesk caused by an outage at Cloudflare. Our support teams are currently unable to access the system and unable to receive calls or chats. This is being investigated as a priority issue and we will provide updates as soon as available. Kind regards Dave

See all updates

iSAMS Outage Survival Guide

A step-by-step guide to help you survive a iSAMS outage
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    iSAMS Components

    iSAMS Status

    iSAMS

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    iSAMS Hosting Infrastructure

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    London (UK) Data Centre
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    Southeast Asia Data Centre
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    iSAMS Internal Applications & Services

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    Company Website (Public)
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    Developer Portal (iSAMS Identity Required)
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    Documentation Portal (Public)
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    Marketplace API & Website (Public)
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    Management API (Private)
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    Remote Access API & Website (iSAMS Identity Required)
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    Update System API & Website (Private)
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    iSAMS 3rd Party Services (Application)

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    Cloud SMTP Service (Outbound)
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    Push Notification Services (Apple & Google)
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    SMS Gateway (EU & ROW Inbound)
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    SMS Gateway (US Inbound & Outbound)
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    iSAMS 3rd Party Services (Operations)

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    Central CRM API (Private)
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    Finance Portal & API (Private)
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    Discussion Forum Website (iSAMS Identity Required)
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    iCommunity Portal (iSAMS Identity Required)
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    05/12/2025 - Zendesk Outage
    Started 5 Dec 2025 09:03:03 (6 days ago), resolved 5 Dec 2025 09:18:17 (6 days ago)
    Major Incident
    Resolved
    Online Chat
    Telephony (Inbound & Outbound Calls & Recordings)
    Support Website
    iCommunity Portal (iSAMS Identity Required)
    Identity Portal (iSAMS Identity Required)

    Dear Customers, We area aware of an issue impacting on our CRM Zendesk caused by an outage at Cloudflare. Our support teams are currently unable to access the system and unable to receive calls or chats. This is being investigated as a priority issue and we will provide updates as soon as available. Kind regards Dave

    See all updates
    Ideas Portal (iSAMS Identity Required)
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    Identity Portal (iSAMS Identity Required)
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    05/12/2025 - Zendesk Outage
    Started 5 Dec 2025 09:03:03 (6 days ago), resolved 5 Dec 2025 09:18:17 (6 days ago)
    Major Incident
    Resolved
    Online Chat
    Telephony (Inbound & Outbound Calls & Recordings)
    Support Website
    iCommunity Portal (iSAMS Identity Required)
    Identity Portal (iSAMS Identity Required)

    Dear Customers, We area aware of an issue impacting on our CRM Zendesk caused by an outage at Cloudflare. Our support teams are currently unable to access the system and unable to receive calls or chats. This is being investigated as a priority issue and we will provide updates as soon as available. Kind regards Dave

    See all updates
    Infrastructure Monitoring Service
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    Webinar Service
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    iUniversity
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    iSAMS 3rd Party Services (Support)

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    Online Chat
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    05/12/2025 - Zendesk Outage
    Started 5 Dec 2025 09:03:03 (6 days ago), resolved 5 Dec 2025 09:18:17 (6 days ago)
    Major Incident
    Resolved
    Online Chat
    Telephony (Inbound & Outbound Calls & Recordings)
    Support Website
    iCommunity Portal (iSAMS Identity Required)
    Identity Portal (iSAMS Identity Required)

    Dear Customers, We area aware of an issue impacting on our CRM Zendesk caused by an outage at Cloudflare. Our support teams are currently unable to access the system and unable to receive calls or chats. This is being investigated as a priority issue and we will provide updates as soon as available. Kind regards Dave

    See all updates
    Telephony (Inbound & Outbound Calls & Recordings)
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    now
    05/12/2025 - Zendesk Outage
    Started 5 Dec 2025 09:03:03 (6 days ago), resolved 5 Dec 2025 09:18:17 (6 days ago)
    Major Incident
    Resolved
    Online Chat
    Telephony (Inbound & Outbound Calls & Recordings)
    Support Website
    iCommunity Portal (iSAMS Identity Required)
    Identity Portal (iSAMS Identity Required)

    Dear Customers, We area aware of an issue impacting on our CRM Zendesk caused by an outage at Cloudflare. Our support teams are currently unable to access the system and unable to receive calls or chats. This is being investigated as a priority issue and we will provide updates as soon as available. Kind regards Dave

    See all updates
    Support Website
    Thu 4
    Fri 5
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    Sun 7
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    Wed 10
    now
    05/12/2025 - Zendesk Outage
    Started 5 Dec 2025 09:03:03 (6 days ago), resolved 5 Dec 2025 09:18:17 (6 days ago)
    Major Incident
    Resolved
    Online Chat
    Telephony (Inbound & Outbound Calls & Recordings)
    Support Website
    iCommunity Portal (iSAMS Identity Required)
    Identity Portal (iSAMS Identity Required)

    Dear Customers, We area aware of an issue impacting on our CRM Zendesk caused by an outage at Cloudflare. Our support teams are currently unable to access the system and unable to receive calls or chats. This is being investigated as a priority issue and we will provide updates as soon as available. Kind regards Dave

    See all updates
    Agent Interface
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