Genetec Cloud Products Status

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: An issue affecting one of our services makes it impossible to login in the Portal.

We are actively investigating the issue and will provide update within an hour.

Resolved: We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

Monitoring: We are closely monitoring the situation to ensure the issue is fully resolved.

Investigating: We have identified the cause of the incident and are deploying a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

Investigating: We are currently investigating an intermittent issue that is impacting unit enrollment. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

Resolved: We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We have identified the cause of the incident and implemented a solution. We are closely monitoring the situation to ensure the issue is fully resolved.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

Investigating: We continue investigating the incident. We apologize for any inconvenience this may cause.

At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

Investigating: We are currently investigating an incident that is impacting the status displayed of Axis cameras. Some cameras show offline when they should be showing online. This does not affect live, playback and video recording functionalities.

We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.

We will provide updates as they become available and appreciate your patience while we work to resolve the issue.