Genetec Cloud Products Status

Resolved: We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have identified the cause of the incident and are working towards a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating an incident that is impacting enrollment, camera events and status of Direct-to-Cloud cameras in the West Europe region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and we are working on a fix.

Investigating: We’ve identified an intermittent connectivity issue that may be causing delays when accessing the Cloudrunner portal. Users who are already logged in should not be affected. Our team is actively investigating and will provide an update soon.

Resolved: We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

Investigating: An issue has been identified to affect the functionality of Axis direct-to-cloud device enrolment in all regions. We are actively monitoring the issue and will provide update within an hour.