Genetec Cloud Products Status
Real-time updates of Genetec Cloud Products issues and outages
Genetec Cloud Products status is Operational
Device management (enrollment and device configuration)
Demo (https://demo.clearid.io)
Global US (https://portal.clearid.io)
Europe (https://portal.eu.clearid.io/)
Canada (https://portal.ca.clearid.io/)
Australia (https://portal.au.clearid.io/)
Active Incidents
No active incidents
Recently Resolved Incidents
An issue has been identified to affect the functionality of Axis direct-to-cloud device enrolment in all regions. We are actively monitoring the issue and will provide update within an hour.
A potential issue with the ClearID plugin version 3.0.9.0 affecting some versions of Security Center 5.11.2 and prior versions was identified.
A new version of the ClearID plugin (v3.0.34.0) which fixes the issue has already been released and is available for download on the Genetec Portal or the Genetec Update Service (GUS).
Impact: The ClearID plugin of the impacted systems could have shown issues connecting to the ClearID service which would have resulted in a pause for the data synchronization coming from ClearID. No data lost is involved and normal workflow will resume upon installation of the new version of the plugin.
Genetec Cloud Products Outage Survival Guide
Genetec Cloud Products Components
Genetec Cloud Products Security Center SaaS
Web, desktop, and Mobile applications
Device management (enrollment and device configuration)
An issue has been identified to affect the functionality of Axis direct-to-cloud device enrolment in all regions. We are actively monitoring the issue and will provide update within an hour.
Video
Video Recordings
Access Control
System Management portal
Genetec Cloud Products Clearance
US
US Government
Europe
Canada
Australia
Genetec Cloud Products Login
Genetec Cloud Products ClearID
Demo (https://demo.clearid.io)
A potential issue with the ClearID plugin version 3.0.9.0 affecting some versions of Security Center 5.11.2 and prior versions was identified.
A new version of the ClearID plugin (v3.0.34.0) which fixes the issue has already been released and is available for download on the Genetec Portal or the Genetec Update Service (GUS).
Impact: The ClearID plugin of the impacted systems could have shown issues connecting to the ClearID service which would have resulted in a pause for the data synchronization coming from ClearID. No data lost is involved and normal workflow will resume upon installation of the new version of the plugin.
Global US (https://portal.clearid.io)
A potential issue with the ClearID plugin version 3.0.9.0 affecting some versions of Security Center 5.11.2 and prior versions was identified.
A new version of the ClearID plugin (v3.0.34.0) which fixes the issue has already been released and is available for download on the Genetec Portal or the Genetec Update Service (GUS).
Impact: The ClearID plugin of the impacted systems could have shown issues connecting to the ClearID service which would have resulted in a pause for the data synchronization coming from ClearID. No data lost is involved and normal workflow will resume upon installation of the new version of the plugin.
Europe (https://portal.eu.clearid.io/)
A potential issue with the ClearID plugin version 3.0.9.0 affecting some versions of Security Center 5.11.2 and prior versions was identified.
A new version of the ClearID plugin (v3.0.34.0) which fixes the issue has already been released and is available for download on the Genetec Portal or the Genetec Update Service (GUS).
Impact: The ClearID plugin of the impacted systems could have shown issues connecting to the ClearID service which would have resulted in a pause for the data synchronization coming from ClearID. No data lost is involved and normal workflow will resume upon installation of the new version of the plugin.
Canada (https://portal.ca.clearid.io/)
A potential issue with the ClearID plugin version 3.0.9.0 affecting some versions of Security Center 5.11.2 and prior versions was identified.
A new version of the ClearID plugin (v3.0.34.0) which fixes the issue has already been released and is available for download on the Genetec Portal or the Genetec Update Service (GUS).
Impact: The ClearID plugin of the impacted systems could have shown issues connecting to the ClearID service which would have resulted in a pause for the data synchronization coming from ClearID. No data lost is involved and normal workflow will resume upon installation of the new version of the plugin.
Australia (https://portal.au.clearid.io/)
A potential issue with the ClearID plugin version 3.0.9.0 affecting some versions of Security Center 5.11.2 and prior versions was identified.
A new version of the ClearID plugin (v3.0.34.0) which fixes the issue has already been released and is available for download on the Genetec Portal or the Genetec Update Service (GUS).
Impact: The ClearID plugin of the impacted systems could have shown issues connecting to the ClearID service which would have resulted in a pause for the data synchronization coming from ClearID. No data lost is involved and normal workflow will resume upon installation of the new version of the plugin.
