DocPlanner status is Operational

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Marketplace: Spain
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Marketplace: Brazil
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Marketplace: Mexico
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Marketplace: Chile
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Marketplace: Argentina
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Marketplace: Colombia
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DocPlanner Doctor Websites

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Active Incidents

Services outage
Started 16 Oct 2024 06:22:35 (1 month ago), still ongoing
Critical Incident
Investigating
Doctor Websites

We are currently investigating this issue.

Services outage
Started 15 Aug 2024 04:06:04 (3 months ago), still ongoing
Critical Incident
Investigating
Marketplace: Spain

We are currently investigating this issue.

Services outage
Started 14 Aug 2024 14:39:34 (3 months ago), still ongoing
Critical Incident
Investigating
Marketplace: Argentina
Marketplace: Colombia

We are currently investigating this issue.

Services outage
Started 14 Aug 2024 14:39:04 (3 months ago), still ongoing
Critical Incident
Investigating
Marketplace: Chile

We are currently investigating this issue.

Services outage
Started 14 Aug 2024 14:37:04 (3 months ago), still ongoing
Critical Incident
Investigating
Marketplace: Brazil

We are currently investigating this issue.

Services outage
Started 13 Aug 2024 23:49:34 (3 months ago), still ongoing
Critical Incident
Investigating
Marketplace: Mexico

We are currently investigating this issue.

Services outage
Started 13 Aug 2024 23:45:04 (3 months ago), still ongoing
Critical Incident
Investigating
Marketplace: Mexico

We are currently investigating this issue.

Services outage
Started 7 Aug 2024 01:06:34 (4 months ago), still ongoing
Critical Incident
Investigating
Marketplace: Mexico

We are currently investigating this issue.

Recently Resolved Incidents

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DocPlanner Outage Survival Guide

A step-by-step guide to help you survive a DocPlanner outage
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    DocPlanner Components

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    DocPlanner SaaS

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    SaaS: Poland
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    SaaS: Italy
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    SaaS: Turkey
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    SaaS: Czech Republic
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    SaaS: Spain
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    SaaS: Brazil
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    SaaS: Mexico
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    SaaS: Colombia
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    SaaS: Chile
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    SaaS: Peru
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    SaaS: Argentina
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    SaaS: Portugal
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    SaaS: Germany
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    DocPlanner Marketplace

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    Marketplace: Poland
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    Marketplace: Italy
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    Marketplace: Turkey
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    Marketplace: Czech Republic
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    Marketplace: Spain
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    Services outage
    Started 15 Aug 2024 04:06:04 (3 months ago), still ongoing
    Critical Incident
    Investigating
    Marketplace: Spain

    We are currently investigating this issue.

    Marketplace: Brazil
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    Services outage
    Started 14 Aug 2024 14:37:04 (3 months ago), still ongoing
    Critical Incident
    Investigating
    Marketplace: Brazil

    We are currently investigating this issue.

    Marketplace: Mexico
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    Services outage
    Started 7 Aug 2024 01:06:34 (4 months ago), still ongoing
    Critical Incident
    Investigating
    Marketplace: Mexico

    We are currently investigating this issue.

    Services outage
    Started 13 Aug 2024 23:45:04 (3 months ago), still ongoing
    Critical Incident
    Investigating
    Marketplace: Mexico

    We are currently investigating this issue.

    Services outage
    Started 13 Aug 2024 23:49:34 (3 months ago), still ongoing
    Critical Incident
    Investigating
    Marketplace: Mexico

    We are currently investigating this issue.

    Marketplace: Chile
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    Services outage
    Started 14 Aug 2024 14:39:04 (3 months ago), still ongoing
    Critical Incident
    Investigating
    Marketplace: Chile

    We are currently investigating this issue.

    Marketplace: Argentina
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    Services outage
    Started 14 Aug 2024 14:39:34 (3 months ago), still ongoing
    Critical Incident
    Investigating
    Marketplace: Argentina
    Marketplace: Colombia

    We are currently investigating this issue.

    Marketplace: Colombia
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    Services outage
    Started 14 Aug 2024 14:39:34 (3 months ago), still ongoing
    Critical Incident
    Investigating
    Marketplace: Argentina
    Marketplace: Colombia

    We are currently investigating this issue.

    Marketplace: Peru
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    Marketplace: Portugal
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    Marketplace: Germany
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    DocPlanner Doctor Websites

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    Services outage
    Started 16 Oct 2024 06:22:35 (1 month ago), still ongoing
    Critical Incident
    Investigating
    Doctor Websites

    We are currently investigating this issue.

    DocPlanner Clinic Cloud

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    DocPlanner MyDR

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    DocPlanner Plugins Manager

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    Plugins Manager: Germany
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    Plugins Manager: Poland
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    Plugins Manager: Italy
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    Plugins Manager: Turkey
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    Plugins Manager: Czech Republic
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    Plugins Manager: Spain
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    Plugins Manager: Brazil
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    Plugins Manager: Mexico
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    Plugins Manager: Chile
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    Plugins Manager: Argentina
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    Plugins Manager: Colombia
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    Plugins Manager: Peru
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    Plugins Manager: Portugal
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    DocPlanner Alternatives

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    Healthie (Production)

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    SFax experiencing delays processing inbound and outbound faxes
    Started 20 Nov 2024 14:51:09 (18 hours ago), still ongoing
    Incident without Impact
    Monitoring
    Healthie (Production)

    Our fax provider, SFax, is experiencing delays of up to ~4 hours processing inbound and outbound faxes. This issue appeared to have started Monday and is ongoing. SFax is aware of the issue, and is working to resolve it. All outbound and inbound faxes will be processed, but this issue may lead to seeing faxes stuck in a "Pending" state in Healthie for longer, and to delays with receiving faxes.

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