Channel.io Status

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

• Incident Time: April 20, 2026 10:25:42 ~ 11:08:41 (KST) (approximately 43 minutes)
• Affected Scope: All channels

1. Some real-time chat responses were delayed compared to usual
2. The ALF Preview feature was temporarily not functioning properly

• Cause: A temporary disruption occurred in some servers supporting the system under specific conditions
• Resolution: Completed emergency server inspection and restoration. Preventive measures have been implemented to avoid recurrence.

All systems have been fully restored to normal operation following the emergency inspection. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Investigating: Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

-Incident Time: 2026-04-23 19:44 ~ 2026-04-24 11:05 (KST) -Affected Scope: Users who launched the Android app while in a logged-out state. -Cause: Following a server update, an issue occurred where the app entered an unexpected path during the launch process while not logged in. -Resolution: Reverted the server to its previous state and updated the Android app. -Measures to Prevent Recurrence: Strengthen pre-deployment testing for scenarios that could cause the app to freeze or hang during the launch process.

Investigating: We are currently experiencing a temporary issue with the Channel Talk service. We have identified an issue where users are unable to log in on Android mobile devices after a new login or logging out. We are urgently investigating the cause and will provide updates as soon as possible. We sincerely apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

• Incident Time: April 20, 2026 10:25:42 ~ 11:08:41 (KST) (approximately 43 minutes)
• Affected Scope: All channels

1. Some real-time chat responses were delayed compared to usual
2. The ALF Preview feature was temporarily not functioning properly

• Cause: A temporary disruption occurred in some servers supporting the system under specific conditions
• Resolution: Completed emergency server inspection and restoration. Preventive measures have been implemented to avoid recurrence.

All systems have been fully restored to normal operation following the emergency inspection. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Investigating: Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

-Incident Time: 2026-04-23 19:44 ~ 2026-04-24 11:05 (KST) -Affected Scope: Users who launched the Android app while in a logged-out state. -Cause: Following a server update, an issue occurred where the app entered an unexpected path during the launch process while not logged in. -Resolution: Reverted the server to its previous state and updated the Android app. -Measures to Prevent Recurrence: Strengthen pre-deployment testing for scenarios that could cause the app to freeze or hang during the launch process.

Investigating: We are currently experiencing a temporary issue with the Channel Talk service. We have identified an issue where users are unable to log in on Android mobile devices after a new login or logging out. We are urgently investigating the cause and will provide updates as soon as possible. We sincerely apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

• Incident Time: April 20, 2026 10:25:42 ~ 11:08:41 (KST) (approximately 43 minutes)
• Affected Scope: All channels

1. Some real-time chat responses were delayed compared to usual
2. The ALF Preview feature was temporarily not functioning properly

• Cause: A temporary disruption occurred in some servers supporting the system under specific conditions
• Resolution: Completed emergency server inspection and restoration. Preventive measures have been implemented to avoid recurrence.

All systems have been fully restored to normal operation following the emergency inspection. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Investigating: Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

-Incident Time: 2026-04-23 19:44 ~ 2026-04-24 11:05 (KST) -Affected Scope: Users who launched the Android app while in a logged-out state. -Cause: Following a server update, an issue occurred where the app entered an unexpected path during the launch process while not logged in. -Resolution: Reverted the server to its previous state and updated the Android app. -Measures to Prevent Recurrence: Strengthen pre-deployment testing for scenarios that could cause the app to freeze or hang during the launch process.

Investigating: We are currently experiencing a temporary issue with the Channel Talk service. We have identified an issue where users are unable to log in on Android mobile devices after a new login or logging out. We are urgently investigating the cause and will provide updates as soon as possible. We sincerely apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

• Incident Time: April 20, 2026 10:25:42 ~ 11:08:41 (KST) (approximately 43 minutes)
• Affected Scope: All channels

1. Some real-time chat responses were delayed compared to usual
2. The ALF Preview feature was temporarily not functioning properly

• Cause: A temporary disruption occurred in some servers supporting the system under specific conditions
• Resolution: Completed emergency server inspection and restoration. Preventive measures have been implemented to avoid recurrence.

All systems have been fully restored to normal operation following the emergency inspection. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Investigating: Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

• Incident Time: April 22, 2026 21:30 ~ April 23, 2026 12:00 (KST) (approximately 14 hours 30 minutes)
• Affected Scope: User chats newly created during the incident in which tasks were triggered
• Cause: A temporary disruption occurred after a change in a specific processing logic of the system
• Resolution: The affected logic has been rolled back, and internal inspection procedures have been strengthened to prevent recurrence.

We will continue to strengthen monitoring to prevent similar issues from occurring again.

Investigating: Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

-Incident Time: 2026-04-23 19:44 ~ 2026-04-24 11:05 (KST) -Affected Scope: Users who launched the Android app while in a logged-out state. -Cause: Following a server update, an issue occurred where the app entered an unexpected path during the launch process while not logged in. -Resolution: Reverted the server to its previous state and updated the Android app. -Measures to Prevent Recurrence: Strengthen pre-deployment testing for scenarios that could cause the app to freeze or hang during the launch process.

Investigating: We are currently experiencing a temporary issue with the Channel Talk service. We have identified an issue where users are unable to log in on Android mobile devices after a new login or logging out. We are urgently investigating the cause and will provide updates as soon as possible. We sincerely apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

• Incident Time: April 20, 2026 10:25:42 ~ 11:08:41 (KST) (approximately 43 minutes)
• Affected Scope: All channels

1. Some real-time chat responses were delayed compared to usual
2. The ALF Preview feature was temporarily not functioning properly

• Cause: A temporary disruption occurred in some servers supporting the system under specific conditions
• Resolution: Completed emergency server inspection and restoration. Preventive measures have been implemented to avoid recurrence.

All systems have been fully restored to normal operation following the emergency inspection. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Investigating: Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

-Incident Time: 2026-04-23 19:44 ~ 2026-04-24 11:05 (KST) -Affected Scope: Users who launched the Android app while in a logged-out state. -Cause: Following a server update, an issue occurred where the app entered an unexpected path during the launch process while not logged in. -Resolution: Reverted the server to its previous state and updated the Android app. -Measures to Prevent Recurrence: Strengthen pre-deployment testing for scenarios that could cause the app to freeze or hang during the launch process.

Investigating: We are currently experiencing a temporary issue with the Channel Talk service. We have identified an issue where users are unable to log in on Android mobile devices after a new login or logging out. We are urgently investigating the cause and will provide updates as soon as possible. We sincerely apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

• Incident Time: April 20, 2026 10:25:42 ~ 11:08:41 (KST) (approximately 43 minutes)
• Affected Scope: All channels

1. Some real-time chat responses were delayed compared to usual
2. The ALF Preview feature was temporarily not functioning properly

• Cause: A temporary disruption occurred in some servers supporting the system under specific conditions
• Resolution: Completed emergency server inspection and restoration. Preventive measures have been implemented to avoid recurrence.

All systems have been fully restored to normal operation following the emergency inspection. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Investigating: Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

-Incident Time: 2026-04-23 19:44 ~ 2026-04-24 11:05 (KST) -Affected Scope: Users who launched the Android app while in a logged-out state. -Cause: Following a server update, an issue occurred where the app entered an unexpected path during the launch process while not logged in. -Resolution: Reverted the server to its previous state and updated the Android app. -Measures to Prevent Recurrence: Strengthen pre-deployment testing for scenarios that could cause the app to freeze or hang during the launch process.

Investigating: We are currently experiencing a temporary issue with the Channel Talk service. We have identified an issue where users are unable to log in on Android mobile devices after a new login or logging out. We are urgently investigating the cause and will provide updates as soon as possible. We sincerely apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

• Incident Time: April 20, 2026 10:25:42 ~ 11:08:41 (KST) (approximately 43 minutes)
• Affected Scope: All channels

1. Some real-time chat responses were delayed compared to usual
2. The ALF Preview feature was temporarily not functioning properly

• Cause: A temporary disruption occurred in some servers supporting the system under specific conditions
• Resolution: Completed emergency server inspection and restoration. Preventive measures have been implemented to avoid recurrence.

All systems have been fully restored to normal operation following the emergency inspection. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Investigating: Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

-Incident Time: 2026-04-23 19:44 ~ 2026-04-24 11:05 (KST) -Affected Scope: Users who launched the Android app while in a logged-out state. -Cause: Following a server update, an issue occurred where the app entered an unexpected path during the launch process while not logged in. -Resolution: Reverted the server to its previous state and updated the Android app. -Measures to Prevent Recurrence: Strengthen pre-deployment testing for scenarios that could cause the app to freeze or hang during the launch process.

Investigating: We are currently experiencing a temporary issue with the Channel Talk service. We have identified an issue where users are unable to log in on Android mobile devices after a new login or logging out. We are urgently investigating the cause and will provide updates as soon as possible. We sincerely apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

• Incident Time: April 20, 2026 10:25:42 ~ 11:08:41 (KST) (approximately 43 minutes)
• Affected Scope: All channels

1. Some real-time chat responses were delayed compared to usual
2. The ALF Preview feature was temporarily not functioning properly

• Cause: A temporary disruption occurred in some servers supporting the system under specific conditions
• Resolution: Completed emergency server inspection and restoration. Preventive measures have been implemented to avoid recurrence.

All systems have been fully restored to normal operation following the emergency inspection. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Investigating: Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Resolved: The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

-Incident Time: 2026-04-23 19:44 ~ 2026-04-24 11:05 (KST) -Affected Scope: Users who launched the Android app while in a logged-out state. -Cause: Following a server update, an issue occurred where the app entered an unexpected path during the launch process while not logged in. -Resolution: Reverted the server to its previous state and updated the Android app. -Measures to Prevent Recurrence: Strengthen pre-deployment testing for scenarios that could cause the app to freeze or hang during the launch process.

Investigating: We are currently experiencing a temporary issue with the Channel Talk service. We have identified an issue where users are unable to log in on Android mobile devices after a new login or logging out. We are urgently investigating the cause and will provide updates as soon as possible. We sincerely apologize for any inconvenience this may cause.