BuildingLink status is Partially Degraded Service

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Management Portal
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Resident Portal
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BuildingLink Apps

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Geo
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Resident
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Site issue - Some site resources may be inaccessible
Started 15 Jan 2025 01:51:52 (3 days ago), still ongoing
Minor Incident
Monitoring
Management Portal
Public Display

We have identified an issue related to a third party vendor that is affecting sites using the Public Display, some Maintenance features (such as retrieving generated files like PDFs), some Announcements features, and Unit Overview (Unit documents are inaccessible at this time). We are working toward a solution to resolve this.

Android Users Unable to Add maintenance Requests on Resident App.
Started 14 Jan 2025 22:53:44 (3 days ago), still ongoing
Minor Incident
Investigating
Resident

We have received reports from Android users that they are unable to submit Maintenance Requests via the BuildingLink Resident App.

Our team is working on a fix and hopes to have this resolved ASAP. In the meantime, residents can submit requests using the BuildingLink website.

EN COURS D'INVESTIGATION : Nous avons reçu des rapports d'utilisateurs Android indiquant qu'ils ne peuvent pas soumettre de demandes de maintenance via l'application résidentielle BuildingLink.

Notre équipe travaille sur une solution et espère résoudre ce problème dès que possible. En attendant, les résidents peuvent soumettre leurs demandes en utilisant le site web de BuildingLink.

INVESTIGANDO: Hemos recibido informes de usuarios de Android que indican que no pueden enviar solicitudes de mantenimiento a través de la aplicación para residentes de BuildingLink.

Nuestro equipo está trabajando en una solución y espera resolver este problema lo antes posible. Mientras tanto, los residentes pueden enviar solicitudes utilizando el sitio web de BuildingLink.

Recently Resolved Incidents

Service Interruption - Pages Not Loading
Started 14 Jan 2025 18:49:43 (3 days ago), resolved 14 Jan 2025 19:22:23 (3 days ago)
Incident without Impact
Resolved
Management Portal
Resident Portal

We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible.

EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible.

INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

BuildingLink GEO App - Sync Issue
Started 10 Jan 2025 16:01:13 (8 days ago), resolved 13 Jan 2025 16:25:21 (5 days ago)
Incident without Impact
Resolved
Geo

We have received reports that some users are having difficulty syncing their BuildingLink GEO app. Our Development Team is already working on a fi for this, and hope to have the issue resolved ASAP.

EN COURS D'INVESTIGATION : Nous avons reçu des rapports indiquant que certains utilisateurs rencontrent des difficultés pour synchroniser leur application BuildingLink GEO. Notre équipe de développement travaille déjà sur une solution et espère résoudre ce problème dès que possible.

INVESTIGANDO: Hemos recibido informes de que algunos usuarios tienen dificultades para sincronizar su aplicación BuildingLink GEO. Nuestro equipo de desarrollo ya está trabajando en una solución y espera resolver el problema lo antes posible.

BuildingLink Outage Survival Guide

A step-by-step guide to help you survive a BuildingLink outage
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    BuildingLink Components

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    BuildingLink Sites

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    Management Portal
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    Service Interruption - Pages Not Loading
    Started 14 Jan 2025 18:49:43 (3 days ago), resolved 14 Jan 2025 19:22:23 (3 days ago)
    Incident without Impact
    Resolved
    Management Portal
    Resident Portal

    We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible.

    EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible.

    INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

    Site issue - Some site resources may be inaccessible
    Started 15 Jan 2025 01:51:52 (3 days ago), still ongoing
    Minor Incident
    Monitoring
    Management Portal
    Public Display

    We have identified an issue related to a third party vendor that is affecting sites using the Public Display, some Maintenance features (such as retrieving generated files like PDFs), some Announcements features, and Unit Overview (Unit documents are inaccessible at this time). We are working toward a solution to resolve this.

    Resident Portal
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    Service Interruption - Pages Not Loading
    Started 14 Jan 2025 18:49:43 (3 days ago), resolved 14 Jan 2025 19:22:23 (3 days ago)
    Incident without Impact
    Resolved
    Management Portal
    Resident Portal

    We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible.

    EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible.

    INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

    Help Site
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    Public Display
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    now
    Site issue - Some site resources may be inaccessible
    Started 15 Jan 2025 01:51:52 (3 days ago), still ongoing
    Minor Incident
    Monitoring
    Management Portal
    Public Display

    We have identified an issue related to a third party vendor that is affecting sites using the Public Display, some Maintenance features (such as retrieving generated files like PDFs), some Announcements features, and Unit Overview (Unit documents are inaccessible at this time). We are working toward a solution to resolve this.

    BuildingLink Services

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    Email
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    KeyLink
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    TimeTracker
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    ConciergeLink
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    BuildingLink Apps

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    Geo
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    BuildingLink GEO App - Sync Issue
    Started 10 Jan 2025 16:01:13 (8 days ago), resolved 13 Jan 2025 16:25:21 (5 days ago)
    Incident without Impact
    Resolved
    Geo

    We have received reports that some users are having difficulty syncing their BuildingLink GEO app. Our Development Team is already working on a fi for this, and hope to have the issue resolved ASAP.

    EN COURS D'INVESTIGATION : Nous avons reçu des rapports indiquant que certains utilisateurs rencontrent des difficultés pour synchroniser leur application BuildingLink GEO. Notre équipe de développement travaille déjà sur une solution et espère résoudre ce problème dès que possible.

    INVESTIGANDO: Hemos recibido informes de que algunos usuarios tienen dificultades para sincronizar su aplicación BuildingLink GEO. Nuestro equipo de desarrollo ya está trabajando en una solución y espera resolver el problema lo antes posible.

    Resident
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    Android Users Unable to Add maintenance Requests on Resident App.
    Started 14 Jan 2025 22:53:44 (3 days ago), still ongoing
    Minor Incident
    Investigating
    Resident

    We have received reports from Android users that they are unable to submit Maintenance Requests via the BuildingLink Resident App.

    Our team is working on a fix and hopes to have this resolved ASAP. In the meantime, residents can submit requests using the BuildingLink website.

    EN COURS D'INVESTIGATION : Nous avons reçu des rapports d'utilisateurs Android indiquant qu'ils ne peuvent pas soumettre de demandes de maintenance via l'application résidentielle BuildingLink.

    Notre équipe travaille sur une solution et espère résoudre ce problème dès que possible. En attendant, les résidents peuvent soumettre leurs demandes en utilisant le site web de BuildingLink.

    INVESTIGANDO: Hemos recibido informes de usuarios de Android que indican que no pueden enviar solicitudes de mantenimiento a través de la aplicación para residentes de BuildingLink.

    Nuestro equipo está trabajando en una solución y espera resolver este problema lo antes posible. Mientras tanto, los residentes pueden enviar solicitudes utilizando el sitio web de BuildingLink.

    Valet
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    BuildingLink Alternatives

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