Bitso Status

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have identified an issue with the mobile app that is currently causing the portfolio tab to appear as a blank screen for users on app versions older than 4.13. Our engineering team is actively working to resolve this. We apologize for the inconvenience caused.

Hemos identificado un problema en la aplicación móvil que está causando que la pestaña de portafolio aparezca en blanco para los usuarios con versiones anteriores a la 4.13. Nuestro equipo de ingeniería está trabajando activamente para resolverlo. Lamentamos los inconvenientes causados.

Resolved: This incident has been resolved.

Monitoring: SPEI transactions are flowing normally and we are monitoring.

Investigating: We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible.

We apologize for any inconvenience this may cause.

Resolved: This incident has been resolved.

Identified: We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible.

We apologize for any inconvenience this may cause.

Actualmente estamos investigando un problema que está causando retrasos en todas las transacciones de MXN (depósitos y retiros vía SPEI). Nuestro equipo de ingeniería está trabajando para identificar la causa raíz y restablecer el procesamiento normal lo antes posible.

Lamentamos cualquier inconveniente que esto pueda causar.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are currently experiencing delays with USDC deposits specifically utilizing the USDC Transfer Protocol on the Circle network.

Transactions via this specific method are currently appearing as Pending. Please note that deposits via other networks are unaffected and operating normally.

Our engineering support is in direct contact with the third party provider to resolve this. We are monitoring the situation. Apologies for the inconvenience.

Resolved: This incident has been resolved.

Monitoring: We are pleased to inform you that the issue affecting our wallet conversion service has been fully resolved. All systems are now operating normally.

We appreciate your patience while our team worked on the fix. As a reminder, your funds remained secure throughout this process.

If you encounter any further issues or have questions, please reach out to our Customer Support team at https://support.bitso.com/.

Nos complace informarte que el problema que afectaba nuestro servicio de conversión de balances ha sido solucionado. Todos nuestros sistemas están operando con normalidad.

Agradecemos tu paciencia mientras nuestro equipo trabajaba en la solución. Te recordamos que tus fondos permanecieron seguros en todo momento.

Si presentas algún inconveniente adicional o tienes dudas, por favor contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/.

Temos o prazer de informar que o problema que afetava nosso serviço de conversão de saldos foi totalmente resolvido. Todos os sistemas já estão operando normalmente.

Agradecemos pela sua paciência enquanto nossa equipe trabalhava na solução. Vale lembrar que seus fundos permaneceram seguros durante todo o processo.

Caso encontre qualquer outra dificuldade ou tenha dúvidas, entre em contato com nossa equipe de Atendimento ao Cliente em https://support.bitso.com/.

Monitoring: A fix has been implemented, and we are monitoring the results.

Hemos implementado una solución; estamos monitoreando los resultados.

Uma correção foi implementada e estamos monitorando os resultados.

Investigating: We have identified an issue affecting our wallet conversion service. Our engineering team is currently investigating and working on a fix to restore full functionality as soon as possible.

We apologize for the inconvenience and will provide further updates shortly.

Rest assured, your funds will remain secure at all times.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

Hemos detectado un problema que afecta nuestro servicio de conversión de balances. Nuestro equipo de ingeniería ya está investigando y trabajando en una solución para restablecer la funcionalidad completa lo antes posible.

Ten la seguridad de que tus fondos permanecen seguros en todo momento.

Lamentamos los inconvenientes y compartiremos más información pronto. Si necesitas asistencia adicional, por favor contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/.

Identificamos um problema que está afetando nosso serviço de conversão de saldos. Nossa equipe de engenharia já está investigando e trabalhando em uma solução para normalizar o serviço o mais rápido possível.

Fique tranquilo: seus fundos permanecem seguros em todos os momentos.

Pedimos desculpas pelo transtorno e enviaremos novas atualizações em breve. Caso precise de suporte adicional, entre em contato com nossa equipe de Atendimento ao Cliente em https://support.bitso.com/.