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Active Incidents

No active incidents

Recently Resolved Incidents

Issues quoting certain pairs | Bitso Quotes

Started 27 Oct 2026 14:18:56 (5 days ago), resolved 27 Oct 2026 21:07:49 (5 days ago)

Major Incident

Resolved

Cryptocurrencies with Limited Transactions (Bitso Quotes)

We have identified an issue affecting the ability to quote and convert certain pairs. Quoting and converting USDC/COP and USDT/COP is currently temporarily unavailable, while USDT/BRL and USDC/BRL are operating with degraded performance.

Our team is investigating this case and coordinating with our provider to restore full functionality as quickly as possible.

We apologize for the inconvenience and appreciate your understanding. We will update this page as soon as we have more information.

For further assistance, please contact our Customer Support team at https://support.bitso.com/

Hemos identificado un problema que afecta la capacidad de cotizar y convertir ciertos pares. Cotizar y convertir USDC/COP y USDT/COP no está disponible temporalmente, mientras que USDT/BRL y USDC/BRL presentan un rendimiento degradado.

Nuestro equipo está investigando este caso y coordinando con nuestro proveedor para restablecer la funcionalidad completa lo más rápido posible.

Ofrecemos disculpas por los inconvenientes y agradecemos tu comprensión. Actualizaremos esta página tan pronto como tengamos más información.

Para obtener más asistencia, ponte en contacto con nuestro equipo de Atención a Clientes en https://support.bitso.com/

Resolved: The incident has been resolved.

Quotes and conversions for USDC/COP and USDT/COP will be available normally once the market opens. We apologize for the inconvenience and appreciate your patience

For further assistance, please contact our Customer Support team at https://support.bitso.com/

El incidente ha sido resuelto.

Las cotizaciones y conversiones de USDC/COP y USDT/COP estarán disponibles una vez el mercado esté abierto. Lamentamos los inconvenientes y agradecemos tu paciencia.

Si requieres ayuda adicional, no dudes en contactar con nuestro equipo de atención al cliente en https://support.bitso.com/

27 Oct 2026 21:07:49 (5 days ago)

Identified: We're pleased to let you know that quoting and converting USDT/BRL and USDC/BRL is working normally again.

USDC/COP and USDT/COP remain temporarily unavailable. Our team continues coordinating with our provider to restore full functionality for these pairs as quickly as possible.

We will update this page as soon as we have more information. We apologize for the inconvenience and appreciate your patience.

For further assistance, please contact our Customer Support team at https://support.bitso.com/

Nos complace informarte que cotizar y convertir USDT/BRL y USDC/BRL está funcionando normalmente de nuevo.

USDC/COP y USDT/COP continúan sin estar disponibles temporalmente. Nuestro equipo sigue coordinando con nuestro proveedor para restablecer la funcionalidad completa de estos pares lo más rápido posible.

Actualizaremos esta página tan pronto como tengamos más información. Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia.

Para obtener más asistencia, ponte en contacto con nuestro equipo de Atención a Clientes en https://support.bitso.com/

27 Oct 2026 15:33:11 (5 days ago)

Investigating: We have identified an issue affecting the ability to quote and convert certain pairs. Quoting and converting USDC/COP and USDT/COP is currently temporarily unavailable, while USDT/BRL and USDC/BRL are operating with degraded performance.

Our team is investigating this case and coordinating with our provider to restore full functionality as quickly as possible.

We apologize for the inconvenience and appreciate your understanding. We will update this page as soon as we have more information.

For further assistance, please contact our Customer Support team at https://support.bitso.com/

Nuestro equipo está investigando este caso y coordinando con nuestro proveedor para restablecer la funcionalidad completa lo más rápido posible.

Ofrecemos disculpas por los inconvenientes y agradecemos tu comprensión. Actualizaremos esta página tan pronto como tengamos más información.

Para obtener más asistencia, ponte en contacto con nuestro equipo de Atención a Clientes en https://support.bitso.com/

27 Oct 2026 14:18:56 (5 days ago)

See all updates

Bitso Outage Survival Guide

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Issues quoting certain pairs | Bitso Quotes

Started 27 Oct 2026 14:18:56 (5 days ago), resolved 27 Oct 2026 21:07:49 (5 days ago)

Major Incident

Resolved

Cryptocurrencies with Limited Transactions (Bitso Quotes)

Our team is investigating this case and coordinating with our provider to restore full functionality as quickly as possible.

We apologize for the inconvenience and appreciate your understanding. We will update this page as soon as we have more information.

For further assistance, please contact our Customer Support team at https://support.bitso.com/

Nuestro equipo está investigando este caso y coordinando con nuestro proveedor para restablecer la funcionalidad completa lo más rápido posible.

Ofrecemos disculpas por los inconvenientes y agradecemos tu comprensión. Actualizaremos esta página tan pronto como tengamos más información.

Para obtener más asistencia, ponte en contacto con nuestro equipo de Atención a Clientes en https://support.bitso.com/

Resolved: The incident has been resolved.

Quotes and conversions for USDC/COP and USDT/COP will be available normally once the market opens. We apologize for the inconvenience and appreciate your patience

For further assistance, please contact our Customer Support team at https://support.bitso.com/

El incidente ha sido resuelto.

Las cotizaciones y conversiones de USDC/COP y USDT/COP estarán disponibles una vez el mercado esté abierto. Lamentamos los inconvenientes y agradecemos tu paciencia.

Si requieres ayuda adicional, no dudes en contactar con nuestro equipo de atención al cliente en https://support.bitso.com/

27 Oct 2026 21:07:49 (5 days ago)

Identified: We're pleased to let you know that quoting and converting USDT/BRL and USDC/BRL is working normally again.

USDC/COP and USDT/COP remain temporarily unavailable. Our team continues coordinating with our provider to restore full functionality for these pairs as quickly as possible.

We will update this page as soon as we have more information. We apologize for the inconvenience and appreciate your patience.

For further assistance, please contact our Customer Support team at https://support.bitso.com/

Nos complace informarte que cotizar y convertir USDT/BRL y USDC/BRL está funcionando normalmente de nuevo.

Actualizaremos esta página tan pronto como tengamos más información. Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia.

Para obtener más asistencia, ponte en contacto con nuestro equipo de Atención a Clientes en https://support.bitso.com/

27 Oct 2026 15:33:11 (5 days ago)

Our team is investigating this case and coordinating with our provider to restore full functionality as quickly as possible.

We apologize for the inconvenience and appreciate your understanding. We will update this page as soon as we have more information.

For further assistance, please contact our Customer Support team at https://support.bitso.com/

Nuestro equipo está investigando este caso y coordinando con nuestro proveedor para restablecer la funcionalidad completa lo más rápido posible.

Ofrecemos disculpas por los inconvenientes y agradecemos tu comprensión. Actualizaremos esta página tan pronto como tengamos más información.

Para obtener más asistencia, ponte en contacto con nuestro equipo de Atención a Clientes en https://support.bitso.com/

27 Oct 2026 14:18:56 (5 days ago)

See all updates

Bitso Cryptocurrencies 🌎

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Aave Token (AAVE)

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Algorand (ALGO)

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ApeCoin (APE)

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Arbitrum (ARB)

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ATOM (ATOM) - Cosmos Hub Network

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Avalanche (AVAX)

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Axie Infinity (AXS)

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Balancer (BAL)

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BAT (BAT)

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Bitcoin (BTC)

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Cardano (ADA)

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Chainlink Token (LINK)

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Chiliz (CHZ)

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Enjin (ENJ)

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Ether (eth) (ETH)

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Fantom (FTM)

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Gala (GALA)

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MANA (MANA)

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Matic Token (Ethereum network) (MATIC)

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NEAR (NEAR)

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Sand (SAND)

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Synthetix (SNX)

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Tether USD (Ethereum network) (USDT)

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Tether USD (Tron network) (USDT)

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The Graph (GRT)

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TRON (TRX)

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QR Payment

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TrueUSD (TUSD)

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Uniswap (UNI)

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XRP (XRP)

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yearn.finance (YFI)

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Paris Saint-Germain Fan Token (PSG)

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FC Barcelona Fan Token (BAR)

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BONK (BONK) - Solana Network

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Dogwifhat (WIF) - Solana Network

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Render (RENDER) - Solana Network

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POPCAT (POPCAT) - Solana Network

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POL Token (Polygon network) (POL)

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BTC (Lightning Network)

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Bitso Mexican pesos (MXN) 🇲🇽

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Bank Transfer (SPEI)

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Debit Card Transfer

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Mobile Phone Transfer

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Bitso Argentine pesos (ARS) 🇦🇷

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Bank Transfer (COELSA)

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Bitso Brazilian reais (BRL) 🇧🇷

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PIX

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TED

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Bitso Colombian Pesos

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Bank Transfer

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Bitso USD stablecoins (USD)

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Ether ERC20 Token

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Bank Transfer

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Solana SPL Token

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Bitso Vaults

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Lending

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Bitso Email Notifications

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Borrowing

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Bitso Customer Support

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Bitso Status

Real-time updates of Bitso issues and outages

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Cryptocurrencies with Limited Transactions (Bitso Quotes)

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Cryptocurrencies with Limited Transactions (Bitso Quotes)

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Bitso Cryptocurrencies 🌎

Aave Token (AAVE)

Algorand (ALGO)

ApeCoin (APE)

Arbitrum (ARB)

ATOM (ATOM) - Cosmos Hub Network

Avalanche (AVAX)

Axie Infinity (AXS)

Balancer (BAL)

BAT (BAT)

Bitcoin Cash (BCH)

Bitcoin (BTC)

Cardano (ADA)

Chainlink Token (LINK)

Chiliz (CHZ)

Compound (COMP)

Curve DAO (CRV)

Dai (DAI)

Dogecoin (DOGE)

dYdX (DYDX)

Enjin (ENJ)

Ether (arb) (ETH)

Ether (eth) (ETH)

EUR stablecoins (EUR)

Fantom (FTM)

Gala (GALA)

Hedera (HBAR)

Lido DAO (LDO)

Litecoin (LTC)

Loopring (LRC)

Maker (MKR)

MANA (MANA)

Matic Token (Ethereum network) (MATIC)

Matic Token (Polygon network) (MATIC)

NEAR (NEAR)

OMG Network (OMG)

PEPE (PEPE)

PAX Gold (PAXG)

Polkadot (DOT)

Quant (QNT)

Sand (SAND)

Shiba Inu (SHIB)

Solana (SOL)

Stellar (XLM)

SushiSwap (SUSHI)

Synthetix (SNX)

Tether USD (Ethereum network) (USDT)