JW Player Status
Real-time updates of JW Player issues and outages
JW Player status is Operational
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JW Player Live Streaming
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JW Player Content Delivery & Playback
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JW Player Subscription & Identity Management
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Active Incidents
No active incidents
Recently Resolved Incidents
Payment Access Service Issue
Started 17 Jan 2025 21:17:17 (8 hours ago), resolved 17 Jan 2025 21:27:58 (8 hours ago)
Major Incident
Resolved
Subscription & Identity Management
We have identified an issue with our Access Service for Payments, we are working towards a resolution
Broadcast Live streams are not playing back or creating as expected
Started 14 Jan 2025 11:27:24 (4 days ago), resolved 14 Jan 2025 17:01:03 (4 days ago)
Major Incident
Resolved
Live Streaming
We are observing an issue where Broadcast Live streams are unable to receive a feed using RTMP.
We are currently investigating this issue.
Accounts database issue
Started 13 Jan 2025 17:44:01 (4 days ago), resolved 13 Jan 2025 18:04:22 (4 days ago)
Minor Incident
Resolved
Content Delivery & Playback
We are currently investigating an issue with account level changes not being immediately reflected in playlist and watchlist delivery systems.
Paywall payment process issue
Started 12 Jan 2025 16:17:51 (6 days ago), resolved 12 Jan 2025 17:34:58 (5 days ago)
Minor Incident
Resolved
Subscription & Identity Management
We are currently investigating an issue with our paywall payment process.
JW Player Outage Survival Guide
A step-by-step guide to help you survive a JW Player outage
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JW Player Components
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JW Player Cloud Hosted Players
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JW Player JW Platform Delivery API
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JW Player JW Platform Management API
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JW Player Live Streaming
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Broadcast Live streams are not playing back or creating as expected
Started 14 Jan 2025 11:27:24 (4 days ago), resolved 14 Jan 2025 17:01:03 (4 days ago)
Major Incident
Resolved
Live Streaming
We are observing an issue where Broadcast Live streams are unable to receive a feed using RTMP.
We are currently investigating this issue.
JW Player New Video Upload
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JW Player Content Delivery & Playback
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Accounts database issue
Started 13 Jan 2025 17:44:01 (4 days ago), resolved 13 Jan 2025 18:04:22 (4 days ago)
Minor Incident
Resolved
Content Delivery & Playback
We are currently investigating an issue with account level changes not being immediately reflected in playlist and watchlist delivery systems.
JW Player Player and Video Analytics
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JW Player Dashboard
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JW Player Website & Blog
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JW Player Transcoding & Processing
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JW Player MRSS Import
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JW Player Android SDK
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JW Player Studio DRM
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JW Player Subscription & Identity Management
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Paywall payment process issue
Started 12 Jan 2025 16:17:51 (6 days ago), resolved 12 Jan 2025 17:34:58 (5 days ago)
Minor Incident
Resolved
Subscription & Identity Management
We are currently investigating an issue with our paywall payment process.
Payment Access Service Issue
Started 17 Jan 2025 21:17:17 (8 hours ago), resolved 17 Jan 2025 21:27:58 (8 hours ago)
Major Incident
Resolved
Subscription & Identity Management
We have identified an issue with our Access Service for Payments, we are working towards a resolution
JW Player Server-Side Ad Insertion (SSAI)
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JW Player Broadcast Live (SaaS)
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JW Player Alternatives
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