JW Player status is Operational

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JW Player Live Streaming

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JW Player Content Delivery & Playback

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JW Player Subscription & Identity Management

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Payment Access Service Issue
Started 17 Jan 2025 21:17:17 (8 hours ago), resolved 17 Jan 2025 21:27:58 (8 hours ago)
Major Incident
Resolved
Subscription & Identity Management

We have identified an issue with our Access Service for Payments, we are working towards a resolution

Broadcast Live streams are not playing back or creating as expected
Started 14 Jan 2025 11:27:24 (4 days ago), resolved 14 Jan 2025 17:01:03 (4 days ago)
Major Incident
Resolved
Live Streaming

We are observing an issue where Broadcast Live streams are unable to receive a feed using RTMP.

We are currently investigating this issue.

Accounts database issue
Started 13 Jan 2025 17:44:01 (4 days ago), resolved 13 Jan 2025 18:04:22 (4 days ago)
Minor Incident
Resolved
Content Delivery & Playback

We are currently investigating an issue with account level changes not being immediately reflected in playlist and watchlist delivery systems.

Paywall payment process issue
Started 12 Jan 2025 16:17:51 (6 days ago), resolved 12 Jan 2025 17:34:58 (5 days ago)
Minor Incident
Resolved
Subscription & Identity Management

We are currently investigating an issue with our paywall payment process.

JW Player Outage Survival Guide

A step-by-step guide to help you survive a JW Player outage
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    JW Player Components

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    JW Player Cloud Hosted Players

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    now

    JW Player JW Platform Delivery API

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    JW Player JW Platform Management API

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    JW Player Live Streaming

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    now
    Broadcast Live streams are not playing back or creating as expected
    Started 14 Jan 2025 11:27:24 (4 days ago), resolved 14 Jan 2025 17:01:03 (4 days ago)
    Major Incident
    Resolved
    Live Streaming

    We are observing an issue where Broadcast Live streams are unable to receive a feed using RTMP.

    We are currently investigating this issue.

    JW Player New Video Upload

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    JW Player Content Delivery & Playback

    Sat 11
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    now
    Accounts database issue
    Started 13 Jan 2025 17:44:01 (4 days ago), resolved 13 Jan 2025 18:04:22 (4 days ago)
    Minor Incident
    Resolved
    Content Delivery & Playback

    We are currently investigating an issue with account level changes not being immediately reflected in playlist and watchlist delivery systems.

    JW Player Player and Video Analytics

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    JW Player Dashboard

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    JW Player Website & Blog

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    JW Player Transcoding & Processing

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    JW Player MRSS Import

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    JW Player Android SDK

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    JW Player Studio DRM

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    JW Player Subscription & Identity Management

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    now
    Paywall payment process issue
    Started 12 Jan 2025 16:17:51 (6 days ago), resolved 12 Jan 2025 17:34:58 (5 days ago)
    Minor Incident
    Resolved
    Subscription & Identity Management

    We are currently investigating an issue with our paywall payment process.

    Payment Access Service Issue
    Started 17 Jan 2025 21:17:17 (8 hours ago), resolved 17 Jan 2025 21:27:58 (8 hours ago)
    Major Incident
    Resolved
    Subscription & Identity Management

    We have identified an issue with our Access Service for Payments, we are working towards a resolution

    JW Player Server-Side Ad Insertion (SSAI)

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    JW Player Broadcast Live (SaaS)

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    JW Player Alternatives

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