Northpass status is Operational

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Northpass App - AWS

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Northpass App - Azure

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Active Incidents

No active incidents

Recently Resolved Incidents

Course Viewer issue
Started 16 Jan 2025 15:10:13 (2 days ago), resolved 16 Jan 2025 16:01:39 (2 days ago)
Minor Incident
Resolved
Northpass App - AWS
Northpass App - Azure

We are currently investigating issue with Course Viewer that is preventing learners from using parts of the course viewer

Northpass Outage Survival Guide

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    Northpass Components

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    Northpass App - AWS

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    Course Viewer issue
    Started 16 Jan 2025 15:10:13 (2 days ago), resolved 16 Jan 2025 16:01:39 (2 days ago)
    Minor Incident
    Resolved
    Northpass App - AWS
    Northpass App - Azure

    We are currently investigating issue with Course Viewer that is preventing learners from using parts of the course viewer

    Northpass App - Azure

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    Course Viewer issue
    Started 16 Jan 2025 15:10:13 (2 days ago), resolved 16 Jan 2025 16:01:39 (2 days ago)
    Minor Incident
    Resolved
    Northpass App - AWS
    Northpass App - Azure

    We are currently investigating issue with Course Viewer that is preventing learners from using parts of the course viewer

    Northpass Communications

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    SendGrid SMTP
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    SendGrid Event Webhook
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    SendGrid API
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    Northpass Video

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    Wistia Uploads
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    Wistia App
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    Wistia Encoding
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    Wistia Embeds
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    Wistia Stats
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    Northpass Shopify API & Mobile

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    Northpass Alternatives

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    Learn - SaaS (US)
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    Blackboard Email Notification Failures
    Started 9 Oct 2024 04:16:21 (3 months ago), still ongoing
    Incident without Impact
    Identified
    Learn - SaaS (Africa)
    Learn - SaaS (Asia Pacific)
    Learn - SaaS (Europe)
    Learn - SaaS (US)
    Learn – SaaS Gov Cloud (US)

    Our teams are continuing to investigate and resolve infrastructure issues resulting in sporadic email notification failures. In addition, we are working on a fix for administrators receiving user's notification emails, and expect this fix to be included in an upcoming maintenance release.

    Thank you for your continued patience as we address these issues.

    Learn – SaaS Gov Cloud (US)
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    Blackboard Email Notification Failures
    Started 9 Oct 2024 04:16:21 (3 months ago), still ongoing
    Incident without Impact
    Identified
    Learn - SaaS (Africa)
    Learn - SaaS (Asia Pacific)
    Learn - SaaS (Europe)
    Learn - SaaS (US)
    Learn – SaaS Gov Cloud (US)

    Our teams are continuing to investigate and resolve infrastructure issues resulting in sporadic email notification failures. In addition, we are working on a fix for administrators receiving user's notification emails, and expect this fix to be included in an upcoming maintenance release.

    Thank you for your continued patience as we address these issues.

    See all
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    aXcelerate Production

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    System slowness detected - Snapper
    Started 2 Dec 2024 02:19:09 (2 months ago), still ongoing
    Incident without Impact
    Investigating
    aXcelerate Production

    We have detected slower than expected system performance on the Snapper cluster and are currently in the process of investigating.

    See all
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