
Genesys Cloud Status
Real-time updates of Genesys Cloud issues and outages
Genesys Cloud status is Partial Outage
Genesys Cloud Platform
EMEA (UAE)
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Active Incidents
Genesys Cloud services in the EMEA (UAE) region remain unavailable due to significant infrastructure challenges affecting the platform provider. This incident has caused widespread service disruptions impacting core platform functions including database operations, virtual machine provisioning, monitoring systems, message processing, storage operations, and automated workflows, with no estimated time for recovery. This post consolidates the previous announcement due to the volume of updates previously provided, and Genesys will continue to share updates as new information becomes available. We strongly recommend all affected customers migrate workloads to alternate AWS regions, work with your Genesys Cloud account team on migration planning, and export critical data and configurations to ensure business continuity if not already done so. Please contact your Genesys Cloud account team if you need assistance or have questions.
Recently Resolved Incidents
No recent incidents
Genesys Cloud Outage Survival Guide
Genesys Cloud Components
Genesys Cloud Platform
Americas (Sao Paulo)
Americas (US East)
Americas (US West)
Americas (Canada)
Americas (Mexico)
FedRAMP
Asia Pacific (Mumbai)
Asia Pacific (Sydney)
Asia Pacific (Tokyo)
Asia Pacific (Seoul)
EMEA (Dublin)
EMEA (Frankfurt)
EMEA (London)
EMEA (Zurich)
EMEA (UAE)
Genesys Cloud services in the EMEA (UAE) region remain unavailable due to significant infrastructure challenges affecting the platform provider. This incident has caused widespread service disruptions impacting core platform functions including database operations, virtual machine provisioning, monitoring systems, message processing, storage operations, and automated workflows, with no estimated time for recovery. This post consolidates the previous announcement due to the volume of updates previously provided, and Genesys will continue to share updates as new information becomes available. We strongly recommend all affected customers migrate workloads to alternate AWS regions, work with your Genesys Cloud account team on migration planning, and export critical data and configurations to ensure business continuity if not already done so. Please contact your Genesys Cloud account team if you need assistance or have questions.