
Genesys Cloud Status
Real-time updates of Genesys Cloud issues and outages
Genesys Cloud status is Operational
Americas (US West)
Americas (Sao Paulo)
Americas (US East)
Active Incidents
No active incidents
Recently Resolved Incidents
Development teams are investigating an issue impacting Analytics Detail Records. Next update 13:45 Eastern or sooner as information becomes available.
We are investigating an issue resulting in errors or delays when accessing analytics data through the Genesys Cloud client and the API. Next update 10:15 AM Eastern
Genesys Cloud customers using the WhatsApp integration may be experiencing errors with messages that contain emojis. The development team has implemented mitigation steps. Next update bottom of the hour.
Genesys Cloud Outage Survival Guide
Genesys Cloud Components
Genesys Cloud Platform
Americas (Sao Paulo)
Americas (US East)
Americas (US West)
We are investigating an issue resulting in errors or delays when accessing analytics data through the Genesys Cloud client and the API. Next update 10:15 AM Eastern
Development teams are investigating an issue impacting Analytics Detail Records. Next update 13:45 Eastern or sooner as information becomes available.
Americas (Canada)
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Genesys Cloud Identity & Access Management
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Genesys Cloud Inbound Calls
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Genesys Cloud IVR
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Genesys Cloud ACD Routing
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Genesys Cloud Outbound Calls
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FedRAMP
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Genesys Cloud GenesysCloud Soft Phone
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Genesys Cloud Web Messaging
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Genesys Cloud Chat
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Genesys Cloud Agent Copilot
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Genesys Cloud Co-Browse
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Genesys Cloud Email
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FedRAMP
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Asia Pacific (Osaka)
Genesys Cloud Third-Party Digital Channels
Americas (Sao Paulo)
Genesys Cloud customers using the WhatsApp integration may be experiencing errors with messages that contain emojis. The development team has implemented mitigation steps. Next update bottom of the hour.
Americas (US East)
Genesys Cloud customers using the WhatsApp integration may be experiencing errors with messages that contain emojis. The development team has implemented mitigation steps. Next update bottom of the hour.