Genesys Cloud Status
Real-time updates of Genesys Cloud issues and outages
Genesys Cloud status is Operational
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Active Incidents
No active incidents
Recently Resolved Incidents
Elevated Error Rates US-East
Started 20 Nov 2024 13:17:58 (20 hours ago), resolved 20 Nov 2024 14:29:34 (18 hours ago)
Critical Incident
Resolved
Americas (US East)
We are investigating an issue that is impacting logins for users in the US East region. Users who are already logged in will remain logged in until cache expires. New logins will fail.
Genesys Cloud Outage Survival Guide
A step-by-step guide to help you survive a Genesys Cloud outage
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Genesys Cloud Components
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Genesys Cloud Platform
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Americas (Sao Paulo)
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Americas (US East)
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Americas (US West)
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Americas (Canada)
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Asia Pacific (Mumbai)
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Asia Pacific (Sydney)
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Asia Pacific (Tokyo)
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Asia Pacific (Seoul)
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EMEA (Dublin)
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EMEA (Frankfurt)
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EMEA (London)
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FedRAMP
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EMEA (Zurich)
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EMEA (UAE)
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Asia Pacific (Osaka)
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Genesys Cloud Login
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Americas (Sao Paulo)
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Americas (US East)
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Elevated Error Rates US-East
Started 20 Nov 2024 13:17:58 (20 hours ago), resolved 20 Nov 2024 14:29:34 (18 hours ago)
Critical Incident
Resolved
Americas (US East)
We are investigating an issue that is impacting logins for users in the US East region. Users who are already logged in will remain logged in until cache expires. New logins will fail.
Americas (US West)
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Americas (Canada)
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Asia Pacific (Mumbai)
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Asia Pacific (Sydney)
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Asia Pacific (Tokyo)
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Asia Pacific (Seoul)
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EMEA (Dublin)
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EMEA (Frankfurt)
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EMEA (London)
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FedRAMP
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EMEA (Zurich)
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EMEA (UAE)
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Asia Pacific (Osaka)
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Genesys Cloud Inbound Calls
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Americas (Sao Paulo)
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Americas (US East)
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Americas (US West)
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Americas (Canada)
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Asia Pacific (Mumbai)
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Asia Pacific (Sydney)
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Asia Pacific (Tokyo)
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Asia Pacific (Seoul)
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EMEA (Dublin)
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EMEA (Frankfurt)
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EMEA (London)
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FedRAMP
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EMEA (Zurich)
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EMEA (UAE)
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Asia Pacific (Osaka)
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Genesys Cloud IVR
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Americas (Sao Paulo)
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Americas (US East)
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Americas (US West)
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Americas (Canada)
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Asia Pacific (Mumbai)
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Asia Pacific (Sydney)
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Asia Pacific (Tokyo)
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Asia Pacific (Seoul)
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EMEA (Dublin)
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EMEA (Frankfurt)
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EMEA (London)
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FedRAMP
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EMEA (Zurich)
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EMEA (UAE)
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Asia Pacific (Osaka)
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Genesys Cloud ACD Routing
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Americas (Sao Paulo)
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Americas (US East)
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Americas (US West)
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Americas (Canada)
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Asia Pacific (Mumbai)
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Asia Pacific (Sydney)
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Asia Pacific (Tokyo)
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Asia Pacific (Seoul)
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EMEA (Dublin)
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EMEA (Frankfurt)
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EMEA (London)
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FedRAMP
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EMEA (Zurich)
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EMEA (UAE)
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Asia Pacific (Osaka)
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Genesys Cloud Outbound Calls
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Americas (Sao Paulo)
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Americas (US East)
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Americas (US West)
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Americas (Canada)
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Asia Pacific (Mumbai)
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Asia Pacific (Sydney)
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Asia Pacific (Tokyo)
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Asia Pacific (Seoul)
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EMEA (Dublin)
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EMEA (Frankfurt)
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EMEA (London)
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FedRAMP
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EMEA (Zurich)
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EMEA (UAE)
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Asia Pacific (Osaka)
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Genesys Cloud GenesysCloud Soft Phone
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Americas (Sao Paulo)
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Americas (US West)
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Americas (Canada)
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Asia Pacific (Mumbai)
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Asia Pacific (Sydney)
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Asia Pacific (Tokyo)
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Asia Pacific (Seoul)
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EMEA (Dublin)
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EMEA (Frankfurt)
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EMEA (London)
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FedRAMP
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EMEA (Zurich)
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EMEA (UAE)
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Asia Pacific (Osaka)
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Genesys Cloud Chat
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Americas (Sao Paulo)
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Americas (US East)
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Americas (US West)
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Americas (Canada)
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Asia Pacific (Mumbai)
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Asia Pacific (Sydney)
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Asia Pacific (Tokyo)
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Asia Pacific (Seoul)
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EMEA (Dublin)
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EMEA (Frankfurt)
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EMEA (London)
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FedRAMP
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EMEA (Zurich)
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EMEA (UAE)
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Asia Pacific (Osaka)
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Genesys Cloud Screen Share
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Americas (Sao Paulo)
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Americas (US East)
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Americas (US West)
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Americas (Canada)
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Asia Pacific (Mumbai)
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Asia Pacific (Sydney)
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Asia Pacific (Tokyo)
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Asia Pacific (Seoul)
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EMEA (Dublin)
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EMEA (Frankfurt)
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EMEA (London)
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FedRAMP
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EMEA (Zurich)
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EMEA (UAE)
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Asia Pacific (Osaka)
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Genesys Cloud Co-Browse
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Americas (Sao Paulo)
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Americas (US East)
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Americas (US West)
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Americas (Canada)
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Asia Pacific (Mumbai)
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Asia Pacific (Sydney)
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Asia Pacific (Tokyo)
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Asia Pacific (Seoul)
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EMEA (Dublin)
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EMEA (Frankfurt)
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EMEA (London)
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FedRAMP
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EMEA (Zurich)
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EMEA (UAE)
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Asia Pacific (Osaka)
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Genesys Cloud Email
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Americas (Sao Paulo)
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Americas (US East)
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Americas (US West)
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Americas (Canada)
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Asia Pacific (Mumbai)
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Asia Pacific (Sydney)
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Asia Pacific (Tokyo)
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Asia Pacific (Seoul)
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EMEA (Dublin)
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EMEA (Frankfurt)
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EMEA (London)
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FedRAMP
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EMEA (Zurich)
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EMEA (UAE)
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Asia Pacific (Osaka)
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Genesys Cloud Social
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Americas (Sao Paulo)
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Americas (US East)
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Americas (US West)
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Americas (Canada)
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Asia Pacific (Mumbai)
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Asia Pacific (Sydney)
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Asia Pacific (Tokyo)
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Asia Pacific (Seoul)
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EMEA (Dublin)
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EMEA (Frankfurt)
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EMEA (London)
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FedRAMP
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EMEA (Zurich)
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EMEA (UAE)
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Asia Pacific (Osaka)
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Genesys Cloud Scripts
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Americas (Sao Paulo)
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Americas (US East)
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Americas (US West)
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now
Americas (Canada)
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Asia Pacific (Mumbai)
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Asia Pacific (Sydney)
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Wed 20
now
Asia Pacific (Tokyo)
Thu 14
Fri 15
Sat 16
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Mon 18
Tue 19
Wed 20
now
Asia Pacific (Seoul)
Thu 14
Fri 15
Sat 16
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Tue 19
Wed 20
now
EMEA (Dublin)
Thu 14
Fri 15
Sat 16
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Mon 18
Tue 19
Wed 20
now
EMEA (Frankfurt)
Thu 14
Fri 15
Sat 16
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Mon 18
Tue 19
Wed 20
now
EMEA (London)
Thu 14
Fri 15
Sat 16
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Mon 18
Tue 19
Wed 20
now
FedRAMP
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (Zurich)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (UAE)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Osaka)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Genesys Cloud Voicemail
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Americas (Sao Paulo)
Thu 14
Fri 15
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Sun 17
Mon 18
Tue 19
Wed 20
now
Americas (US East)
Thu 14
Fri 15
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Tue 19
Wed 20
now
Americas (US West)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Americas (Canada)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Mumbai)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Sydney)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Tokyo)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Seoul)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (Dublin)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (Frankfurt)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (London)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
FedRAMP
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (Zurich)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (UAE)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Osaka)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Genesys Cloud Video
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Americas (Sao Paulo)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Americas (US East)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Americas (US West)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Americas (Canada)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Mumbai)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Sydney)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Tokyo)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Seoul)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (Dublin)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (Frankfurt)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (London)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
FedRAMP
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (Zurich)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (UAE)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Osaka)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Genesys Cloud Workforce Optimization
Thu 14
Fri 15
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Sun 17
Mon 18
Tue 19
Wed 20
now
Americas (Sao Paulo)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Americas (US East)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Americas (US West)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Americas (Canada)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Mumbai)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Sydney)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Tokyo)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Seoul)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (Dublin)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (Frankfurt)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (London)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
FedRAMP
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (Zurich)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
EMEA (UAE)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Asia Pacific (Osaka)
Thu 14
Fri 15
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Sun 17
Mon 18
Tue 19
Wed 20
now
Genesys Cloud Reporting
Thu 14
Fri 15
Sat 16
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Mon 18
Tue 19
Wed 20
now
Americas (Sao Paulo)
Thu 14
Fri 15
Sat 16
Sun 17
Mon 18
Tue 19
Wed 20
now
Americas (US East)
Thu 14
Fri 15
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Mon 18
Tue 19
Wed 20
now
Americas (US West)
Thu 14
Fri 15
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Tue 19
Wed 20
now
Americas (Canada)
Thu 14
Fri 15
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Tue 19
Wed 20
now
Asia Pacific (Mumbai)
Thu 14
Fri 15
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Tue 19
Wed 20
now
Asia Pacific (Sydney)
Thu 14
Fri 15
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now
Asia Pacific (Tokyo)
Thu 14
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now
Asia Pacific (Seoul)
Thu 14
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now
EMEA (Dublin)
Thu 14
Fri 15
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now
EMEA (Frankfurt)
Thu 14
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Mon 18
Tue 19
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now
EMEA (London)
Thu 14
Fri 15
Sat 16
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Mon 18
Tue 19
Wed 20
now
FedRAMP
Thu 14
Fri 15
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Tue 19
Wed 20
now
EMEA (Zurich)
Thu 14
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Tue 19
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now
EMEA (UAE)
Thu 14
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now
Asia Pacific (Osaka)
Thu 14
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now
Genesys Cloud Recording
Thu 14
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Wed 20
now
Americas (Sao Paulo)
Thu 14
Fri 15
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Mon 18
Tue 19
Wed 20
now
Americas (US East)
Thu 14
Fri 15
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Mon 18
Tue 19
Wed 20
now
Americas (US West)
Thu 14
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Tue 19
Wed 20
now
Americas (Canada)
Thu 14
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Wed 20
now
Asia Pacific (Mumbai)
Thu 14
Fri 15
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Tue 19
Wed 20
now
Asia Pacific (Sydney)
Thu 14
Fri 15
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Tue 19
Wed 20
now
Asia Pacific (Tokyo)
Thu 14
Fri 15
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Tue 19
Wed 20
now
Asia Pacific (Seoul)
Thu 14
Fri 15
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Mon 18
Tue 19
Wed 20
now
EMEA (Dublin)
Thu 14
Fri 15
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Tue 19
Wed 20
now
EMEA (Frankfurt)
Thu 14
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now
EMEA (London)
Thu 14
Fri 15
Sat 16
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Tue 19
Wed 20
now
FedRAMP
Thu 14
Fri 15
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Tue 19
Wed 20
now
EMEA (Zurich)
Thu 14
Fri 15
Sat 16
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Tue 19
Wed 20
now
EMEA (UAE)
Thu 14
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Tue 19
Wed 20
now
Asia Pacific (Osaka)
Thu 14
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Tue 19
Wed 20
now
Genesys Cloud Quality Management
Thu 14
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Tue 19
Wed 20
now
Americas (Sao Paulo)
Thu 14
Fri 15
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Tue 19
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now
Americas (US East)
Thu 14
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now
Americas (US West)
Thu 14
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now
Americas (Canada)
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now
Asia Pacific (Mumbai)
Thu 14
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now
Asia Pacific (Sydney)
Thu 14
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now
Asia Pacific (Tokyo)
Thu 14
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now
Asia Pacific (Seoul)
Thu 14
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now
EMEA (Dublin)
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now
EMEA (Frankfurt)
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now
EMEA (London)
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now
FedRAMP
Thu 14
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Wed 20
now
EMEA (Zurich)
Thu 14
Fri 15
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now
EMEA (UAE)
Thu 14
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Wed 20
now
Asia Pacific (Osaka)
Thu 14
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Wed 20
now
Genesys Cloud Data Sync Integrations
Thu 14
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Wed 20
now
Americas (Sao Paulo)
Thu 14
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now
Americas (US East)
Thu 14
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now
Americas (US West)
Thu 14
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now
Americas (Canada)
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now
Asia Pacific (Mumbai)
Thu 14
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Wed 20
now
Asia Pacific (Sydney)
Thu 14
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now
Asia Pacific (Tokyo)
Thu 14
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now
Asia Pacific (Seoul)
Thu 14
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now
EMEA (Dublin)
Thu 14
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now
EMEA (Frankfurt)
Thu 14
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now
EMEA (London)
Thu 14
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Tue 19
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now
FedRAMP
Thu 14
Fri 15
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now
EMEA (Zurich)
Thu 14
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now
EMEA (UAE)
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now
Asia Pacific (Osaka)
Thu 14
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now
Genesys Cloud Directory
Thu 14
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now
Americas (Sao Paulo)
Thu 14
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now
Americas (US East)
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now
Americas (US West)
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now
Americas (Canada)
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now
Asia Pacific (Mumbai)
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now
Asia Pacific (Sydney)
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now
Asia Pacific (Tokyo)
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now
Asia Pacific (Seoul)
Thu 14
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now
EMEA (Dublin)
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now
EMEA (Frankfurt)
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now
EMEA (London)
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now
FedRAMP
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now
EMEA (Zurich)
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now
EMEA (UAE)
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now
Asia Pacific (Osaka)
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now
Genesys Cloud Fax
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now
Americas (Sao Paulo)
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now
Americas (US East)
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now
Americas (US West)
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now
Americas (Canada)
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now
Asia Pacific (Mumbai)
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now
Asia Pacific (Sydney)
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now
Asia Pacific (Tokyo)
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now
Asia Pacific (Seoul)
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now
EMEA (Dublin)
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now
EMEA (Frankfurt)
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now
EMEA (London)
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now
FedRAMP
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now
EMEA (Zurich)
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now
EMEA (UAE)
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now
Asia Pacific (Osaka)
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now
Genesys Cloud Documents
Thu 14
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now
Americas (Sao Paulo)
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now
Americas (US East)
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now
Americas (US West)
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now
Americas (Canada)
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now
Asia Pacific (Mumbai)
Thu 14
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now
Asia Pacific (Sydney)
Thu 14
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now
Asia Pacific (Tokyo)
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now
Asia Pacific (Seoul)
Thu 14
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now
EMEA (Dublin)
Thu 14
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now
EMEA (Frankfurt)
Thu 14
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now
EMEA (London)
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now
FedRAMP
Thu 14
Fri 15
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Wed 20
now
EMEA (Zurich)
Thu 14
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now
EMEA (UAE)
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now
Asia Pacific (Osaka)
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now
Genesys Cloud Alternatives
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now
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now
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now
Avochato avochato.com
Thu 14
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now
Issues loading embedded analytics dashboards and related CSV downloads
Started 19 Jul 2024 19:03:15 (4 months ago), still ongoing
Minor Incident
Investigating
avochato.com
We're looking into a connectivity issue with a third-party vendor we use for visualizing inbox data. This may impact viewing graphs in the Avochato dashboard and the ability to download CSVs of those tables. Legacy analytics views are not impacted.
See all
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now
Voxox Cloud Phone
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now
Voice Service
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now
Voxox Voice & SMS - Services Outage
Started 15 Nov 2024 18:53:37 (6 days ago), still ongoing
Critical Incident
Identified
Voice Service
Calling Service
SMPP
Origination
SMS Service
More...
We are currently experiencing a major vendor outage affecting both Voice and SMS services across our network.
See all