Genesys Cloud status is Operational

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Text to Speech Playback When Using Neural Voice
Started 15 Jan 2025 15:44:40 (3 days ago), resolved 15 Jan 2025 22:47:09 (2 days ago)
Minor Incident
Resolved
Americas (US West)
Americas (US West)
EMEA (London)
EMEA (London)

Customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice. The service team has engaged the vendor to investigate.

Elevated Error Rates - Americas (US-West)
Started 14 Jan 2025 20:29:08 (3 days ago), resolved 14 Jan 2025 20:45:35 (3 days ago)
Minor Incident
Resolved
Americas (US West)

Teams are investigating an issue impacting real time analytics. Customers may experience delays with detail records, aggregate metrics, observation metrics and notifications. Next update 16:00 Eastern.

Genesys Cloud Outage Survival Guide

A step-by-step guide to help you survive a Genesys Cloud outage
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    Genesys Cloud Components

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    Genesys Cloud Platform

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    Elevated Error Rates - Americas (US-West)
    Started 14 Jan 2025 20:29:08 (3 days ago), resolved 14 Jan 2025 20:45:35 (3 days ago)
    Minor Incident
    Resolved
    Americas (US West)

    Teams are investigating an issue impacting real time analytics. Customers may experience delays with detail records, aggregate metrics, observation metrics and notifications. Next update 16:00 Eastern.

    Americas (Canada)
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    Asia Pacific (Seoul)
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    EMEA (Dublin)
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    EMEA (Frankfurt)
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    EMEA (London)
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    FedRAMP
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    EMEA (Zurich)
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    EMEA (UAE)
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    Asia Pacific (Osaka)
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    Genesys Cloud Login

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    Americas (Sao Paulo)
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    Americas (Canada)
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    Asia Pacific (Mumbai)
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    Asia Pacific (Sydney)
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    Asia Pacific (Tokyo)
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    Asia Pacific (Seoul)
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    EMEA (Dublin)
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    EMEA (Frankfurt)
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    EMEA (London)
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    FedRAMP
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    EMEA (Zurich)
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    EMEA (UAE)
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    Asia Pacific (Osaka)
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    Genesys Cloud Inbound Calls

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    Americas (Sao Paulo)
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    Americas (US East)
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    Americas (US West)
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    Text to Speech Playback When Using Neural Voice
    Started 15 Jan 2025 15:44:40 (3 days ago), resolved 15 Jan 2025 22:47:09 (2 days ago)
    Minor Incident
    Resolved
    Americas (US West)
    Americas (US West)
    EMEA (London)
    EMEA (London)

    Customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice. The service team has engaged the vendor to investigate.

    Americas (Canada)
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    Asia Pacific (Mumbai)
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    Asia Pacific (Sydney)
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    Asia Pacific (Tokyo)
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    EMEA (Dublin)
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    EMEA (Frankfurt)
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    EMEA (London)
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    Text to Speech Playback When Using Neural Voice
    Started 15 Jan 2025 15:44:40 (3 days ago), resolved 15 Jan 2025 22:47:09 (2 days ago)
    Minor Incident
    Resolved
    Americas (US West)
    Americas (US West)
    EMEA (London)
    EMEA (London)

    Customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice. The service team has engaged the vendor to investigate.

    FedRAMP
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    EMEA (Zurich)
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    EMEA (UAE)
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    Asia Pacific (Osaka)
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    Genesys Cloud IVR

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    Americas (Sao Paulo)
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    Americas (US East)
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    Americas (US West)
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    Asia Pacific (Mumbai)
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    Asia Pacific (Sydney)
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    Asia Pacific (Tokyo)
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    Asia Pacific (Seoul)
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    EMEA (Dublin)
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    EMEA (Frankfurt)
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    EMEA (London)
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    FedRAMP
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    EMEA (Zurich)
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    EMEA (UAE)
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    Asia Pacific (Osaka)
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    Genesys Cloud ACD Routing

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    Americas (Sao Paulo)
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    Americas (US East)
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    Asia Pacific (Sydney)
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    Asia Pacific (Tokyo)
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    Asia Pacific (Seoul)
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    EMEA (Dublin)
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    EMEA (Frankfurt)
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    EMEA (London)
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    FedRAMP
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    EMEA (Zurich)
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    Genesys Cloud Outbound Calls

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    Americas (Sao Paulo)
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    Americas (US West)
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    Text to Speech Playback When Using Neural Voice
    Started 15 Jan 2025 15:44:40 (3 days ago), resolved 15 Jan 2025 22:47:09 (2 days ago)
    Minor Incident
    Resolved
    Americas (US West)
    Americas (US West)
    EMEA (London)
    EMEA (London)

    Customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice. The service team has engaged the vendor to investigate.

    Americas (Canada)
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    Asia Pacific (Tokyo)
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    Text to Speech Playback When Using Neural Voice
    Started 15 Jan 2025 15:44:40 (3 days ago), resolved 15 Jan 2025 22:47:09 (2 days ago)
    Minor Incident
    Resolved
    Americas (US West)
    Americas (US West)
    EMEA (London)
    EMEA (London)

    Customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice. The service team has engaged the vendor to investigate.

    FedRAMP
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    EMEA (Zurich)
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    EMEA (UAE)
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    Asia Pacific (Osaka)
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    Genesys Cloud GenesysCloud Soft Phone

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    Asia Pacific (Sydney)
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    Asia Pacific (Seoul)
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    EMEA (Dublin)
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    EMEA (Frankfurt)
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    EMEA (London)
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    FedRAMP
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    EMEA (Zurich)
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    EMEA (UAE)
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    Genesys Cloud Chat

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    Americas (Sao Paulo)
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    Americas (Canada)
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    Asia Pacific (Mumbai)
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    Asia Pacific (Sydney)
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    Asia Pacific (Tokyo)
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    Asia Pacific (Seoul)
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    EMEA (Dublin)
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    EMEA (Frankfurt)
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    EMEA (London)
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    FedRAMP
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    EMEA (Zurich)
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    EMEA (UAE)
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    Asia Pacific (Osaka)
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    Genesys Cloud Screen Share

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    Americas (Sao Paulo)
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    Asia Pacific (Sydney)
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    Asia Pacific (Tokyo)
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    Asia Pacific (Seoul)
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    EMEA (Dublin)
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    EMEA (Frankfurt)
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    EMEA (London)
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    FedRAMP
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    EMEA (Zurich)
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    EMEA (UAE)
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    Asia Pacific (Osaka)
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    Wed 15
    Thu 16
    Fri 17
    now

    Genesys Cloud Co-Browse

    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Sao Paulo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US East)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US West)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Canada)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Mumbai)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Sydney)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Tokyo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Seoul)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Dublin)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Frankfurt)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (London)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    FedRAMP
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Zurich)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (UAE)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Osaka)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now

    Genesys Cloud Email

    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Sao Paulo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US East)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US West)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Canada)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Mumbai)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Sydney)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Tokyo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Seoul)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Dublin)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Frankfurt)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (London)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    FedRAMP
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Zurich)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (UAE)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Osaka)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now

    Genesys Cloud Social

    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Sao Paulo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US East)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US West)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Canada)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Mumbai)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Sydney)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Tokyo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Seoul)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Dublin)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Frankfurt)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (London)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    FedRAMP
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Zurich)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (UAE)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Osaka)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now

    Genesys Cloud Scripts

    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Sao Paulo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US East)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US West)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Canada)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Mumbai)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Sydney)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Tokyo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Seoul)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Dublin)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Frankfurt)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (London)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    FedRAMP
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Zurich)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (UAE)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Osaka)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now

    Genesys Cloud Voicemail

    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Sao Paulo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US East)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US West)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Canada)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Mumbai)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Sydney)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Tokyo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Seoul)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Dublin)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Frankfurt)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (London)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    FedRAMP
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Zurich)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (UAE)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Osaka)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now

    Genesys Cloud Video

    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Sao Paulo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US East)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US West)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Canada)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Mumbai)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Sydney)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Tokyo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Seoul)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Dublin)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Frankfurt)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (London)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    FedRAMP
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Zurich)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (UAE)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Osaka)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now

    Genesys Cloud Workforce Optimization

    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Sao Paulo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US East)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US West)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Canada)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Mumbai)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Sydney)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Tokyo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Seoul)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Dublin)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Frankfurt)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (London)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    FedRAMP
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Zurich)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (UAE)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Osaka)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now

    Genesys Cloud Reporting

    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Sao Paulo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US East)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US West)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Canada)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Mumbai)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Sydney)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Tokyo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Seoul)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Dublin)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Frankfurt)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (London)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    FedRAMP
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Zurich)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (UAE)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Osaka)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now

    Genesys Cloud Recording

    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Sao Paulo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US East)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US West)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Canada)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Mumbai)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Sydney)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Tokyo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Seoul)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Dublin)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Frankfurt)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (London)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    FedRAMP
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Zurich)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (UAE)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Osaka)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now

    Genesys Cloud Quality Management

    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Sao Paulo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US East)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US West)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Canada)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Mumbai)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Sydney)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Tokyo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Seoul)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Dublin)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Frankfurt)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (London)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    FedRAMP
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Zurich)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (UAE)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Osaka)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now

    Genesys Cloud Data Sync Integrations

    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Sao Paulo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US East)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (US West)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Americas (Canada)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Mumbai)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Sydney)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Tokyo)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Asia Pacific (Seoul)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Dublin)
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    EMEA (Frankfurt)
    Sat 11
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    EMEA (London)
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    FedRAMP
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    Genesys Cloud Directory

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    Americas (Sao Paulo)
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    Asia Pacific (Tokyo)
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    EMEA (Dublin)
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    EMEA (London)
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    FedRAMP
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    EMEA (Zurich)
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    Genesys Cloud Fax

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    Americas (Sao Paulo)
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    Americas (US East)
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    Americas (Canada)
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    Asia Pacific (Mumbai)
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    Asia Pacific (Sydney)
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    Asia Pacific (Tokyo)
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    Asia Pacific (Seoul)
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    EMEA (Dublin)
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    EMEA (Frankfurt)
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    EMEA (London)
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    FedRAMP
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    EMEA (Zurich)
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    EMEA (UAE)
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    Asia Pacific (Osaka)
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    Genesys Cloud Documents

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    Americas (Sao Paulo)
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    Americas (US East)
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    Americas (Canada)
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    Asia Pacific (Mumbai)
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    Asia Pacific (Sydney)
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    Asia Pacific (Tokyo)
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    Asia Pacific (Seoul)
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    EMEA (Dublin)
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    EMEA (Frankfurt)
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    EMEA (London)
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    FedRAMP
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    now
    EMEA (Zurich)
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    EMEA (UAE)
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    Asia Pacific (Osaka)
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    Genesys Cloud Alternatives

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    Avochato avochato.com

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    Issues loading embedded analytics dashboards and related CSV downloads
    Started 19 Jul 2024 19:03:15 (6 months ago), still ongoing
    Minor Incident
    Investigating
    avochato.com

    We're looking into a connectivity issue with a third-party vendor we use for visualizing inbox data. This may impact viewing graphs in the Avochato dashboard and the ability to download CSVs of those tables. Legacy analytics views are not impacted.

    See all
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    Voxox Cloud Phone

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    Voice Service
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    Voxox Voice & SMS - Services Outage
    Started 15 Nov 2024 18:53:37 (2 months ago), still ongoing
    Critical Incident
    Identified
    Voice Service
    Calling Service
    SMPP
    Origination
    SMS Service
    More...

    We are currently experiencing a major vendor outage affecting both Voice and SMS services across our network.

    See all