Genesys Cloud Status
Real-time updates of Genesys Cloud issues and outages
Genesys Cloud status is Operational
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Americas (US West)
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Active Incidents
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Recently Resolved Incidents
Customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice. The service team has engaged the vendor to investigate.
Teams are investigating an issue impacting real time analytics. Customers may experience delays with detail records, aggregate metrics, observation metrics and notifications. Next update 16:00 Eastern.
Genesys Cloud Outage Survival Guide
Genesys Cloud Components
Genesys Cloud Platform
Americas (Sao Paulo)
Americas (US East)
Americas (US West)
Teams are investigating an issue impacting real time analytics. Customers may experience delays with detail records, aggregate metrics, observation metrics and notifications. Next update 16:00 Eastern.
Americas (Canada)
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FedRAMP
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Genesys Cloud Login
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FedRAMP
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Genesys Cloud Inbound Calls
Americas (Sao Paulo)
Americas (US East)
Americas (US West)
Customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice. The service team has engaged the vendor to investigate.
Americas (Canada)
Asia Pacific (Mumbai)
Asia Pacific (Sydney)
Asia Pacific (Tokyo)
Asia Pacific (Seoul)
EMEA (Dublin)
EMEA (Frankfurt)
EMEA (London)
Customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice. The service team has engaged the vendor to investigate.
FedRAMP
EMEA (Zurich)
EMEA (UAE)
Asia Pacific (Osaka)
Genesys Cloud IVR
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Americas (Canada)
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EMEA (Dublin)
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EMEA (London)
FedRAMP
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Asia Pacific (Osaka)
Genesys Cloud ACD Routing
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Americas (Canada)
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EMEA (Dublin)
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FedRAMP
EMEA (Zurich)
EMEA (UAE)
Asia Pacific (Osaka)
Genesys Cloud Outbound Calls
Americas (Sao Paulo)
Americas (US East)
Americas (US West)
Customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice. The service team has engaged the vendor to investigate.
Americas (Canada)
Asia Pacific (Mumbai)
Asia Pacific (Sydney)
Asia Pacific (Tokyo)
Asia Pacific (Seoul)
EMEA (Dublin)
EMEA (Frankfurt)
EMEA (London)
Customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice. The service team has engaged the vendor to investigate.
FedRAMP
EMEA (Zurich)
EMEA (UAE)
Asia Pacific (Osaka)
Genesys Cloud GenesysCloud Soft Phone
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FedRAMP
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Genesys Cloud Chat
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FedRAMP
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Asia Pacific (Osaka)
Genesys Cloud Screen Share
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Genesys Cloud Co-Browse
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FedRAMP
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Genesys Cloud Email
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FedRAMP
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Genesys Cloud Social
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Americas (Canada)
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EMEA (Dublin)
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FedRAMP
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Genesys Cloud Scripts
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Americas (Canada)
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EMEA (Dublin)
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FedRAMP
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Asia Pacific (Osaka)
Genesys Cloud Voicemail
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FedRAMP
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Genesys Cloud Video
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EMEA (Dublin)
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FedRAMP
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Genesys Cloud Workforce Optimization
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EMEA (Dublin)
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FedRAMP
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Genesys Cloud Reporting
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Americas (Canada)
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EMEA (Dublin)
EMEA (Frankfurt)
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FedRAMP
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Asia Pacific (Osaka)
Genesys Cloud Recording
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Americas (Canada)
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EMEA (Dublin)
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EMEA (London)
FedRAMP
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Asia Pacific (Osaka)
Genesys Cloud Quality Management
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EMEA (Dublin)
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FedRAMP
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Genesys Cloud Data Sync Integrations
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Americas (Canada)
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EMEA (Dublin)
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FedRAMP
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Genesys Cloud Directory
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Americas (US West)
Americas (Canada)
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Asia Pacific (Seoul)
EMEA (Dublin)
EMEA (Frankfurt)
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FedRAMP
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Asia Pacific (Osaka)
Genesys Cloud Fax
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Americas (Canada)
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EMEA (Dublin)
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FedRAMP
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Asia Pacific (Osaka)
Genesys Cloud Documents
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Americas (US West)
Americas (Canada)
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EMEA (Dublin)
EMEA (Frankfurt)
EMEA (London)
FedRAMP
EMEA (Zurich)
EMEA (UAE)
Asia Pacific (Osaka)
Genesys Cloud Alternatives
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We're looking into a connectivity issue with a third-party vendor we use for visualizing inbox data. This may impact viewing graphs in the Avochato dashboard and the ability to download CSVs of those tables. Legacy analytics views are not impacted.
Voxox Cloud Phone
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We are currently experiencing a major vendor outage affecting both Voice and SMS services across our network.