Exclaimer Cloud Status

Monitoring: Exclaimer Engineers, in cooperation with Microsoft, have been able to update their detection system to prevent our analytic links from being incorrectly identified as phishing. This change should complete replication through Microsoft 365 over the next 24 hours.

Customers who have disabled analytics within the Exclaimer Portal can look to enable the Analytics feature within the Exclaimer Portal or contact Exclaimer Support for assistance if needed.

We will provide another update tomorrow or when more information is available.

Identified: Our engineers are continuing to engage with Microsoft regarding this issue and escalating to highest priority. This is only affecting mail flow of customers that are using the Engagement analytics feature. Customers can disable the Analytics feature within the Exclaimer Portal manually or contact Exclaimer Support for assistance.

Identified: Our engineers have escalated the urgency of this with Microsoft and continue to push for updates as soon as possible.

Identified: Customers in the AU and US may experience issues with emails being quarantined by Microsoft defender due to false positive phishing detection. Our engineers are working with Microsoft to have the domain reputation cleared as soon as possible.

Monitoring: Exclaimer Engineers, in cooperation with Microsoft, have been able to update their detection system to prevent our analytic links from being incorrectly identified as phishing. This change should complete replication through Microsoft 365 over the next 24 hours.

Customers who have disabled analytics within the Exclaimer Portal can look to enable the Analytics feature within the Exclaimer Portal or contact Exclaimer Support for assistance if needed.

We will provide another update tomorrow or when more information is available.

Identified: Our engineers are continuing to engage with Microsoft regarding this issue and escalating to highest priority. This is only affecting mail flow of customers that are using the Engagement analytics feature. Customers can disable the Analytics feature within the Exclaimer Portal manually or contact Exclaimer Support for assistance.

Identified: Our engineers have escalated the urgency of this with Microsoft and continue to push for updates as soon as possible.

Identified: Customers in the AU and US may experience issues with emails being quarantined by Microsoft defender due to false positive phishing detection. Our engineers are working with Microsoft to have the domain reputation cleared as soon as possible.

Resolved: The issue is now resolved and the all mail flow processing is operational

Monitoring: Exclaimer engineers have applied a fix to address the issue, ensuring no further messages will be affected. Any messages that were impacted would have been deferred for delivery and would be sent rather than failing to be delivered entirely.

We will continue to monitor and provide further updates in the next hour.

Identified: Exclaimer engineers are aware of an issue where messages within the UK may be impacted and fail to be delivered at this time.

The team is actively working to address the issue

Monitoring: Exclaimer Engineers, in cooperation with Microsoft, have been able to update their detection system to prevent our analytic links from being incorrectly identified as phishing. This change should complete replication through Microsoft 365 over the next 24 hours.

Customers who have disabled analytics within the Exclaimer Portal can look to enable the Analytics feature within the Exclaimer Portal or contact Exclaimer Support for assistance if needed.

We will provide another update tomorrow or when more information is available.

Identified: Our engineers are continuing to engage with Microsoft regarding this issue and escalating to highest priority. This is only affecting mail flow of customers that are using the Engagement analytics feature. Customers can disable the Analytics feature within the Exclaimer Portal manually or contact Exclaimer Support for assistance.

Identified: Our engineers have escalated the urgency of this with Microsoft and continue to push for updates as soon as possible.

Identified: Customers in the AU and US may experience issues with emails being quarantined by Microsoft defender due to false positive phishing detection. Our engineers are working with Microsoft to have the domain reputation cleared as soon as possible.