Exclaimer Cloud Status

Resolved: Cloudflare has confirmed that all services are now operating normally. A full investigation is ongoing into the cause and will be available via Cloudflare's site once it has been completed.

If you are still experiencing issues with Exclaimer, please reach out to our support team, who will be happy to help.

Monitoring: Cloudflare has advised that a fix has been implemented, and they are now working on resolving outstanding issues.

We have verified that our site and portal are loading as expected for an extended period of time, and have taken mitigation actions to minimize further impact.

Our Engineers will continue to monitor for any signs of the portal or website becoming inaccessible again over the next few hours.

Monitoring: We have noted that accessibility to the site has degraded again, resulting in the portal being inaccessible at this time.

We can confirm through our monitoring that signatures are continuing to be applied as expected.

If you are having issues with signatures not being applied, please reach out to our support team, who will be happy to help.

Monitoring: Cloudflare has advised that services are beginning to recover, but that pages may occasionally fail to load and provide an error as they remediate the issue fully.

We are seeing that our Cloud portal is now loading as expected in most instances.

Identified: We're continuing to monitor Cloudflare's services for any improvements that may enable us to take further mitigating measures.

We can confirm through our monitoring that signatures are continuing to be applied as expected.

If you are having issues with signatures not being applied, please reach out to our support team, who will be happy to help.

Identified: We're continuing to monitor Cloudflare's services for any improvements.

Identified: Exclaimer engineers are aware of an issue impacting Cloudflare's Global Network. Cloudflare is used by Exclaimer to provide access to our services; this may impact access to our portal in all regions at this time.

There is no impact on our signature imprinting through Client-side or Server-side at this time.

More information will be provided as we continue to monitor the situation and look to mitigate the impact if possible.

Resolved: Cloudflare has confirmed that all services are now operating normally. A full investigation is ongoing into the cause and will be available via Cloudflare's site once it has been completed.

If you are still experiencing issues with Exclaimer, please reach out to our support team, who will be happy to help.

Monitoring: Cloudflare has advised that a fix has been implemented, and they are now working on resolving outstanding issues.

We have verified that our site and portal are loading as expected for an extended period of time, and have taken mitigation actions to minimize further impact.

Our Engineers will continue to monitor for any signs of the portal or website becoming inaccessible again over the next few hours.

Monitoring: We have noted that accessibility to the site has degraded again, resulting in the portal being inaccessible at this time.

We can confirm through our monitoring that signatures are continuing to be applied as expected.

If you are having issues with signatures not being applied, please reach out to our support team, who will be happy to help.

Monitoring: Cloudflare has advised that services are beginning to recover, but that pages may occasionally fail to load and provide an error as they remediate the issue fully.

We are seeing that our Cloud portal is now loading as expected in most instances.

Identified: We're continuing to monitor Cloudflare's services for any improvements that may enable us to take further mitigating measures.

We can confirm through our monitoring that signatures are continuing to be applied as expected.

If you are having issues with signatures not being applied, please reach out to our support team, who will be happy to help.

Identified: We're continuing to monitor Cloudflare's services for any improvements.

Identified: Exclaimer engineers are aware of an issue impacting Cloudflare's Global Network. Cloudflare is used by Exclaimer to provide access to our services; this may impact access to our portal in all regions at this time.

There is no impact on our signature imprinting through Client-side or Server-side at this time.

More information will be provided as we continue to monitor the situation and look to mitigate the impact if possible.

Resolved: Cloudflare has confirmed that all services are now operating normally. A full investigation is ongoing into the cause and will be available via Cloudflare's site once it has been completed.

If you are still experiencing issues with Exclaimer, please reach out to our support team, who will be happy to help.

Monitoring: Cloudflare has advised that a fix has been implemented, and they are now working on resolving outstanding issues.

We have verified that our site and portal are loading as expected for an extended period of time, and have taken mitigation actions to minimize further impact.

Our Engineers will continue to monitor for any signs of the portal or website becoming inaccessible again over the next few hours.

Monitoring: We have noted that accessibility to the site has degraded again, resulting in the portal being inaccessible at this time.

We can confirm through our monitoring that signatures are continuing to be applied as expected.

If you are having issues with signatures not being applied, please reach out to our support team, who will be happy to help.

Monitoring: Cloudflare has advised that services are beginning to recover, but that pages may occasionally fail to load and provide an error as they remediate the issue fully.

We are seeing that our Cloud portal is now loading as expected in most instances.

Identified: We're continuing to monitor Cloudflare's services for any improvements that may enable us to take further mitigating measures.

We can confirm through our monitoring that signatures are continuing to be applied as expected.

If you are having issues with signatures not being applied, please reach out to our support team, who will be happy to help.

Identified: We're continuing to monitor Cloudflare's services for any improvements.

Identified: Exclaimer engineers are aware of an issue impacting Cloudflare's Global Network. Cloudflare is used by Exclaimer to provide access to our services; this may impact access to our portal in all regions at this time.

There is no impact on our signature imprinting through Client-side or Server-side at this time.

More information will be provided as we continue to monitor the situation and look to mitigate the impact if possible.

Resolved: Cloudflare has confirmed that all services are now operating normally. A full investigation is ongoing into the cause and will be available via Cloudflare's site once it has been completed.

If you are still experiencing issues with Exclaimer, please reach out to our support team, who will be happy to help.

Monitoring: Cloudflare has advised that a fix has been implemented, and they are now working on resolving outstanding issues.

We have verified that our site and portal are loading as expected for an extended period of time, and have taken mitigation actions to minimize further impact.

Our Engineers will continue to monitor for any signs of the portal or website becoming inaccessible again over the next few hours.

Monitoring: We have noted that accessibility to the site has degraded again, resulting in the portal being inaccessible at this time.

We can confirm through our monitoring that signatures are continuing to be applied as expected.

If you are having issues with signatures not being applied, please reach out to our support team, who will be happy to help.

Monitoring: Cloudflare has advised that services are beginning to recover, but that pages may occasionally fail to load and provide an error as they remediate the issue fully.

We are seeing that our Cloud portal is now loading as expected in most instances.

Identified: We're continuing to monitor Cloudflare's services for any improvements that may enable us to take further mitigating measures.

We can confirm through our monitoring that signatures are continuing to be applied as expected.

If you are having issues with signatures not being applied, please reach out to our support team, who will be happy to help.

Identified: We're continuing to monitor Cloudflare's services for any improvements.

Identified: Exclaimer engineers are aware of an issue impacting Cloudflare's Global Network. Cloudflare is used by Exclaimer to provide access to our services; this may impact access to our portal in all regions at this time.

There is no impact on our signature imprinting through Client-side or Server-side at this time.

More information will be provided as we continue to monitor the situation and look to mitigate the impact if possible.

Resolved: Cloudflare has confirmed that all services are now operating normally. A full investigation is ongoing into the cause and will be available via Cloudflare's site once it has been completed.

If you are still experiencing issues with Exclaimer, please reach out to our support team, who will be happy to help.

Monitoring: Cloudflare has advised that a fix has been implemented, and they are now working on resolving outstanding issues.

We have verified that our site and portal are loading as expected for an extended period of time, and have taken mitigation actions to minimize further impact.

Our Engineers will continue to monitor for any signs of the portal or website becoming inaccessible again over the next few hours.

Monitoring: We have noted that accessibility to the site has degraded again, resulting in the portal being inaccessible at this time.

We can confirm through our monitoring that signatures are continuing to be applied as expected.

If you are having issues with signatures not being applied, please reach out to our support team, who will be happy to help.

Monitoring: Cloudflare has advised that services are beginning to recover, but that pages may occasionally fail to load and provide an error as they remediate the issue fully.

We are seeing that our Cloud portal is now loading as expected in most instances.

Identified: We're continuing to monitor Cloudflare's services for any improvements that may enable us to take further mitigating measures.

We can confirm through our monitoring that signatures are continuing to be applied as expected.

If you are having issues with signatures not being applied, please reach out to our support team, who will be happy to help.

Identified: We're continuing to monitor Cloudflare's services for any improvements.

Identified: Exclaimer engineers are aware of an issue impacting Cloudflare's Global Network. Cloudflare is used by Exclaimer to provide access to our services; this may impact access to our portal in all regions at this time.

There is no impact on our signature imprinting through Client-side or Server-side at this time.

More information will be provided as we continue to monitor the situation and look to mitigate the impact if possible.

Resolved: The data has been fully resynced to the affected instances, the User Data Synchronization and Onboarding services have been re-enabled and all pending customer aggregations that were queued during this time have completed.

Exclaimer Engineers will continue to monitor the health of the service and the impact to customers has been resolved.

Identified: Microsoft have completed the mitigative steps that were affecting our storage components in East US and the affected storage is healthy once again.

Exclaimer Engineers are now resyncing the data to the affected storage instances. This will take some time as we are partially limited by the capacity contraints ongoing in the East US Azure datacenter.

Once complete, the User Data Synchronization and Onboarding services will be re-enabled and any customer aggregations that have been queued during this time will complete.

Next update to follow in 90 minutes or sooner.

Identified: We are continuing to work with Engineers at Microsoft who have confirmed that mitigative steps required to resolve the issues affecting our storage components in East US which is currently resource constrained has been approved.

As soon as this the allocation is complete, Exclaimer Engineers will be able to proceed with the steps required to fully restore User Data Synchronization and Onboarding services.

Any customers that have attempted to synchronize their data will catch up once this has been completed as the operation is queued internally within Exclaimer's systems.

Next update to follow in 60 minutes

Identified: Exclaimer Engineers are continuing to work with Microsoft on resolving the issues with the storage components affecting onboarding and aggregation in the US.

Microsoft is prioritising our request to make the adjustments required available to us so that we can restore operations fully.

Next update to follow in 60 minutes

Identified: Exclaimer Engineers are engaged in an issue with some storage components in US that are being impacted by a resource availability shortage in the east us Azure Datacenter.

Currently, customers onboarding or running on-demand data crawls will notice a delay in this data being collected.

Exclaimer Engineers are engaged with Microsoft to mitigate the capacity issues and return the system to normal.

Customer mailflow is not impacted.

Next update within 60 minutes or sooner

Resolved: Cloudflare has confirmed that all services are now operating normally. A full investigation is ongoing into the cause and will be available via Cloudflare's site once it has been completed.

If you are still experiencing issues with Exclaimer, please reach out to our support team, who will be happy to help.

Monitoring: Cloudflare has advised that a fix has been implemented, and they are now working on resolving outstanding issues.

We have verified that our site and portal are loading as expected for an extended period of time, and have taken mitigation actions to minimize further impact.

Our Engineers will continue to monitor for any signs of the portal or website becoming inaccessible again over the next few hours.

Monitoring: We have noted that accessibility to the site has degraded again, resulting in the portal being inaccessible at this time.

We can confirm through our monitoring that signatures are continuing to be applied as expected.

If you are having issues with signatures not being applied, please reach out to our support team, who will be happy to help.

Monitoring: Cloudflare has advised that services are beginning to recover, but that pages may occasionally fail to load and provide an error as they remediate the issue fully.

We are seeing that our Cloud portal is now loading as expected in most instances.

Identified: We're continuing to monitor Cloudflare's services for any improvements that may enable us to take further mitigating measures.

We can confirm through our monitoring that signatures are continuing to be applied as expected.

If you are having issues with signatures not being applied, please reach out to our support team, who will be happy to help.

Identified: We're continuing to monitor Cloudflare's services for any improvements.

Identified: Exclaimer engineers are aware of an issue impacting Cloudflare's Global Network. Cloudflare is used by Exclaimer to provide access to our services; this may impact access to our portal in all regions at this time.

There is no impact on our signature imprinting through Client-side or Server-side at this time.

More information will be provided as we continue to monitor the situation and look to mitigate the impact if possible.

Resolved: The data has been fully resynced to the affected instances, the User Data Synchronization and Onboarding services have been re-enabled and all pending customer aggregations that were queued during this time have completed.

Exclaimer Engineers will continue to monitor the health of the service and the impact to customers has been resolved.

Identified: Microsoft have completed the mitigative steps that were affecting our storage components in East US and the affected storage is healthy once again.

Exclaimer Engineers are now resyncing the data to the affected storage instances. This will take some time as we are partially limited by the capacity contraints ongoing in the East US Azure datacenter.

Once complete, the User Data Synchronization and Onboarding services will be re-enabled and any customer aggregations that have been queued during this time will complete.

Next update to follow in 90 minutes or sooner.

Identified: We are continuing to work with Engineers at Microsoft who have confirmed that mitigative steps required to resolve the issues affecting our storage components in East US which is currently resource constrained has been approved.

As soon as this the allocation is complete, Exclaimer Engineers will be able to proceed with the steps required to fully restore User Data Synchronization and Onboarding services.

Any customers that have attempted to synchronize their data will catch up once this has been completed as the operation is queued internally within Exclaimer's systems.

Next update to follow in 60 minutes

Identified: Exclaimer Engineers are continuing to work with Microsoft on resolving the issues with the storage components affecting onboarding and aggregation in the US.

Microsoft is prioritising our request to make the adjustments required available to us so that we can restore operations fully.

Next update to follow in 60 minutes

Identified: Exclaimer Engineers are engaged in an issue with some storage components in US that are being impacted by a resource availability shortage in the east us Azure Datacenter.

Currently, customers onboarding or running on-demand data crawls will notice a delay in this data being collected.

Exclaimer Engineers are engaged with Microsoft to mitigate the capacity issues and return the system to normal.

Customer mailflow is not impacted.

Next update within 60 minutes or sooner