Exclaimer Cloud Status

Resolved: Update - 24 Jul 2026, 09:30 BST

All services have been fully restored across the US region. Email signature delivery is operating normally in both US datacenters following the Azure West US infrastructure outage on 23 July 2026.

We apologise for any disruption caused.

Monitoring: Email signature delivery has been restored for customers in the US region. While the underlying issue was with Azure's West US infrastructure, we made adjustments to our systems to mitigate the impact and maintain service during the outage.

We are continuing to monitor the situation. Please contact support if you experience any further issues.

We apologise for any inconvenience caused.

Monitoring: Email signature delivery has been restored for customers in the US region. While the underlying issue was with Azure's West US infrastructure, we made adjustments to our systems to mitigate the impact and maintain service during the outage.

We are continuing to monitor the situation while Microsoft investigate the underlying Azure West US infrastructure issue.

Investigating: Update - 23 Jul 2026, 18:15 BST

We have restored email signature delivery for customers in the US region. Emails are now being delivered with signatures applied.

We are continuing to monitor the situation while Microsoft investigate the underlying Azure West US infrastructure issue. We will provide a further update if any impact is detected.

We apologise for any inconvenience caused.

Investigating: Update - 23 Jul 2026, 17:20 BST

We continue to investigate an issue affecting email signature delivery for customers in the US region, caused by an external Azure infrastructure issue in West US.

Email is still being delivered. Signatures may intermittently not be applied during this window. We have scaled our US infrastructure and are actively working to restore full service.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing issues with email signature delivery for customers in the US region due to an underlying Azure infrastructure issue in West US. Emails are being delivered but signatures may not be applied during this window. We are actively working to restore full service and will provide updates every 30 minutes.

Monitoring: Update - 26 Jul 2026, 10:15 BST

Database recovery has completed overnight ahead of schedule. Storage has returned to normal levels and replication is fully caught up.

We are currently in the process of re-enabling paused services. We will update the affected components to Operational once services have been fully restored.

Email delivery and signature application continue to operate normally.

Identified: The issue has been identified and a fix is being implemented.

Email delivery and signature application are not affected and continue to operate normally. No customer data has been lost.

Following the previous incident in US on July 23rd one of the database replicas did not recover normally after the outage was resolved, and because of this storage was quickly used up on the primary database server.

Recovery is in progress and replication is catching up slowly, we expect this to happen over the course of Sunday.

The impacts noted still apply as we have temporarily paused data synchronisation attempts (including SCIM and HRIS) in order to complete recovery.

We will provide the next update within 12 hours.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating recurring instability affecting our US region Postgres database infrastructure. This is caused by an underlying Azure infrastructure issue (Tracking ID: SRV7-K0G).

Some US customers may experience intermittent issues with Active Directory sync and the admin user interface during this window. We are working with Microsoft Azure to resolve this as quickly as possible.

We will provide updates every 30 minutes.

Started: 25 Jul 2026, 22:20 BST

Monitoring: Update - 26 Jul 2026, 10:15 BST

Database recovery has completed overnight ahead of schedule. Storage has returned to normal levels and replication is fully caught up.

We are currently in the process of re-enabling paused services. We will update the affected components to Operational once services have been fully restored.

Email delivery and signature application continue to operate normally.

Identified: The issue has been identified and a fix is being implemented.

Email delivery and signature application are not affected and continue to operate normally. No customer data has been lost.

Following the previous incident in US on July 23rd one of the database replicas did not recover normally after the outage was resolved, and because of this storage was quickly used up on the primary database server.

Recovery is in progress and replication is catching up slowly, we expect this to happen over the course of Sunday.

The impacts noted still apply as we have temporarily paused data synchronisation attempts (including SCIM and HRIS) in order to complete recovery.

We will provide the next update within 12 hours.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating recurring instability affecting our US region Postgres database infrastructure. This is caused by an underlying Azure infrastructure issue (Tracking ID: SRV7-K0G).

Some US customers may experience intermittent issues with Active Directory sync and the admin user interface during this window. We are working with Microsoft Azure to resolve this as quickly as possible.

We will provide updates every 30 minutes.

Started: 25 Jul 2026, 22:20 BST