BCycle Status
Real-time updates of BCycle issues and outages
BCycle status is Operational
BCycle Mobile App
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Active Incidents
No active incidents
Recently Resolved Incidents
We have identified an issue with payment processing in the mobile app on iOS devices. For users who are checking out on a device with a non-U.S. region selected, transactions will be sent to Stripe for an incorrect U.S. dollar value. We are working on a fix and will continue to update as we prepare to release a new app version and resolve this issue.
We are receiving reports that users who are attempting to create a new account with emails used in other programs are receiving errors. We have identified the issue and are working on a fix for this!
In the meantime, a workaround has been identified to help users create their new accounts in a new program. Users can delete their account in the additional program, or use a different email.
When the fix is implemented, users will be able to have accounts across programs using the same email.
We are also aware that some users have reported payment issues on the review purchase page. We believe this is also due to the issues with emails already being in use within another program and should be resolved alongside the account creation issue.
We appreciate your patience as we work to get the issue resolved!
BCycle Outage Survival Guide
BCycle Components
BCycle Portal API
DEN - Portal API
PHL - Portal API
LAX - Portal API
BCycle Kiosk Client and 3.0 Dock System Services
IoT Hub
Service Fabric
Stream Analytics
3.0 Dock Monitor
Kiosk Client Installation
BCycle Admin
DEN - BCycle Admin
PHL - BCycle Admin
BCycle Data Feeds
LAX - BCycle Admin
BCycle Identity Service
BCycle Program Websites
BCycle 3rd Party Services
Stripe Checkout.js
Credit Call - Hosted Payment/eKashu
Twilio SMS Long Code, North America
BCycle GBFS
BCycle MDS
BCycle Mobile App
We have identified an issue with payment processing in the mobile app on iOS devices. For users who are checking out on a device with a non-U.S. region selected, transactions will be sent to Stripe for an incorrect U.S. dollar value. We are working on a fix and will continue to update as we prepare to release a new app version and resolve this issue.
We are receiving reports that users who are attempting to create a new account with emails used in other programs are receiving errors. We have identified the issue and are working on a fix for this!
In the meantime, a workaround has been identified to help users create their new accounts in a new program. Users can delete their account in the additional program, or use a different email.
When the fix is implemented, users will be able to have accounts across programs using the same email.
We are also aware that some users have reported payment issues on the review purchase page. We believe this is also due to the issues with emails already being in use within another program and should be resolved alongside the account creation issue.
We appreciate your patience as we work to get the issue resolved!