BCycle status is Partially Degraded Service

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BCycle Kiosk Client and 3.0 Dock System Services

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Kiosk Client Installation
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DEN - BCycle Admin
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PHL - BCycle Admin
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LAX - BCycle Admin
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BCycle 3rd Party Services

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Twilio SMS Long Code, North America
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

Legacy kiosk getting stuck on login screen after reboot
Started 8 Oct 2026 14:42:27 (18 days ago), still ongoing
Minor Incident
Investigating
Kiosk Client Installation

We are investigating an issue where legacy kiosk PCs are getting stuck on a login screen after an attempted reboot. As a temporary workaround, please attempt hard reboots at the kiosk or re-image the PC.

Recently Resolved Incidents

Admin 'Reports' pages not working
Started 22 Oct 2026 16:10:14 (4 days ago), resolved 22 Oct 2026 17:55:45 (4 days ago)
Minor Incident
Resolved
DEN - BCycle Admin
PHL - BCycle Admin
LAX - BCycle Admin

We are investigating an issue in the Admin website where reports on the 'Reports' page are not loading. We will continue to update as we isolate the root cause and determine a fix. Thank you for your patience.

BCycle Outage Survival Guide

A step-by-step guide to help you survive a BCycle outage
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    BCycle Components

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    BCycle Portal API

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    DEN - Portal API
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    PHL - Portal API
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    LAX - Portal API
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    BCycle Kiosk Client and 3.0 Dock System Services

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    IoT Hub
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    Service Fabric
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    Stream Analytics
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    3.0 Dock Monitor
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    Kiosk Client Installation
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    Legacy kiosk getting stuck on login screen after reboot
    Started 8 Oct 2026 14:42:27 (18 days ago), still ongoing
    Minor Incident
    Investigating
    Kiosk Client Installation

    We are investigating an issue where legacy kiosk PCs are getting stuck on a login screen after an attempted reboot. As a temporary workaround, please attempt hard reboots at the kiosk or re-image the PC.

    BCycle Admin

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    DEN - BCycle Admin
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    Admin 'Reports' pages not working
    Started 22 Oct 2026 16:10:14 (4 days ago), resolved 22 Oct 2026 17:55:45 (4 days ago)
    Minor Incident
    Resolved
    DEN - BCycle Admin
    PHL - BCycle Admin
    LAX - BCycle Admin

    We are investigating an issue in the Admin website where reports on the 'Reports' page are not loading. We will continue to update as we isolate the root cause and determine a fix. Thank you for your patience.

    PHL - BCycle Admin
    Mon 19
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    Admin 'Reports' pages not working
    Started 22 Oct 2026 16:10:14 (4 days ago), resolved 22 Oct 2026 17:55:45 (4 days ago)
    Minor Incident
    Resolved
    DEN - BCycle Admin
    PHL - BCycle Admin
    LAX - BCycle Admin

    We are investigating an issue in the Admin website where reports on the 'Reports' page are not loading. We will continue to update as we isolate the root cause and determine a fix. Thank you for your patience.

    LAX - BCycle Admin
    Mon 19
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    now
    Admin 'Reports' pages not working
    Started 22 Oct 2026 16:10:14 (4 days ago), resolved 22 Oct 2026 17:55:45 (4 days ago)
    Minor Incident
    Resolved
    DEN - BCycle Admin
    PHL - BCycle Admin
    LAX - BCycle Admin

    We are investigating an issue in the Admin website where reports on the 'Reports' page are not loading. We will continue to update as we isolate the root cause and determine a fix. Thank you for your patience.

    BCycle Data Feeds

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    BCycle Identity Service

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    BCycle Program Websites

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    BCycle 3rd Party Services

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    Stripe Checkout.js
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    Credit Call - Hosted Payment/eKashu
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    Twilio SMS Long Code, North America
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    BCycle GBFS

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    BCycle MDS

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    BCycle Mobile App

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