Amplience Status

Postmortem: 21/10/2025

We understand that many of you are keen to receive our postmortem report. To ensure we provide a complete and transparent account, we need to allow AWS to complete their investigation and share their RCA. Once received, we’ll incorporate their findings into our own review, identify any actions we can take moving forward, and publish the report as soon as it’s available.

During the incident, we communicated that traffic had been routed away from the affected region. As part of our post-incident actions, we have since redirected traffic back to the original region and are not observing any ongoing issues.

Resolved: This incident is now resolved.

Monitoring: Our upstream partners have restored service, and we are monitoring.

Identified: We are currently seeing degraded Content Delivery performance in one region. Traffic is being redirected away from the affected region, and we are working with our upstream partners to restore normal service.

Resolved: We can confirm that the affected feature has been rolled back and functionality has returned to normal.

Identified: We’ve identified an issue with a recent release that’s impacting content creation. Our team is currently rolling back the affected feature, and we’ll confirm once the rollback is complete

Resolved: The incident has been resolved.

Investigating: Users may be experiencing slower than normal response times when contacting support. We are working with our provider to resolve this as soon as possible.